Intercom, Inc.

JULY 25, 2018

Often, this outlier is right and this is a positive change to your company strategy, but that change needs to be a deliberate decision , not an accident. Eventually you’ll hire someone who disagrees either quietly or silently on something that isn’t a positive change to the what, why, how. Don’t do this.

Onboarding KPIs 152

Onboarding KPIs User Testing Startups Vision 152

The Product Coalition

JANUARY 26, 2024

Instead of evaluating the competitor across multiple dimensions like business model, strategy, feedback, and market share, tackle only public user sentiment. When the research is narrow-scoped, there is a higher risk of missed opportunities, blind spots, and false positives. Instead of analysing three competitors, start with one.

User Testing 144

User Testing Product Research Research Software Data Visualization 144

Agile Velocity

MAY 14, 2020

We’ve identified nine common business outcomes, all of which are positively influenced by Agile+DevOps. Roll Out Strategy. The DevOps Handbook (Book). This combination will enable your enterprise to gain faster feedback, reduce risks while also obtaining meaningful business outcomes. And NOW” Sorry. Aligning teams to value.

Agile 98

Agile Feedback Software Analytic Tools Data Visualization 98

Mind the Product

JANUARY 10, 2017

Write a Handbook. For a complete handbook on how to use a certain software product we use Wikipedia’s open source MediaWiki to create our own company Wiki as a knowledge base accessible to anyone within the company. Strategy Paper. In a strategy paper you lay out why a certain topic is important to the company.

Research Software 84

Research Software Analytic Tools Data Visualization Reporting Tools 84

BrainMates

APRIL 2, 2019

Of course, there are many kind ways to say ‘no’ (check out this great article by Sebastien Phlix, Product Manager at Typeform, on the art of delivering a ‘ Positive No’ ). In start-ups, Product Managers often report that founders don’t allow them to steer the Product Strategy and Roadmap.

Product Management 99

Product Management Product Manager Customer Experience Data Visualization 99

Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. There has to be cross-departmental and cross-functional cooperation between product, sales & marketing, customer success, and customer support to implement a successful customer retention strategy.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Gainsight

JUNE 11, 2021

Major Takeaways: You can’t help others if you’re not in a position to help yourself. Nils shares what this word is and how, if you use it, will put you in a tremendous position of authority. This session was led by Violaine Yziquel, Sr. Manager, Customer Success at Slack and CEO of Customer Success Network at Slack.

Reporting Tools 91

Reporting Tools Onboarding KPIs Research Software Data Visualization 91

Gainsight

AUGUST 5, 2022

You learned about other roles where your experience in CS can be a springboard for those positions. In Gainsight’s book, The Customer Success Professional’s Handbook, the authors shared the essential skills that every CS professional should possess. You provide feedback on business strategy, product design, and development.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

Userpilot

AUGUST 28, 2024

Here is a comparison of salaries for junior and senior positions: 2 to 4 years (Product Support Specialist) : $55,000 – $70,000 per year 5 to 7 years (Senior Product Support Specialist) : $75,000 – $90,000 per year 8+ years (Lead Product Support Specialist) : $95,000 – $110,000 per year Salaries can also vary by location.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Onboarding KPIs 52

Lenny Rachitsky

APRIL 7, 2024

Highlight the value you can bring in a new position and why it’s essential for the company’s success. Document improvement: Approximately 30% of users utilize ChatPRD to enhance existing specs, PRDs, strategy docs, or roadmaps, indicating its effectiveness in refining and iterating on initial project documentation.

User Testing 57

User Testing Customer Feedback Customer Experience Feedback Software 57

The Product Cafe

JANUARY 18, 2024

There's no need to wait another year to make positive changes in our lives. He is a key advisor and speaker known for his product strategy insights. Renowned for her practical approach to aligning product, marketing, and sales strategies. Kyle Poyar An authority in product-led growth, pricing, and SaaS market strategies.

Artificial Inteligence 52

Artificial Inteligence Technical Advisors Customer Experience User Testing 52

Gainsight

NOVEMBER 10, 2021

Unfortunately, if you’re a product leader or manager who’s in charge of building your product-led growth strategy from scratch, you may feel overwhelmed. . Strap in for a full look at the role of product-led strategies along with how to use analytics to drive product-led success. . Positive user experience is paramount.

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Feedback Software 52

Userpilot

AUGUST 25, 2024

Product support specialist career path Starting as a product support specialist, you can progress through various positions within the customer support and product management fields. Product Manager : Transition to managing the development and strategy of the product , working on new features and improvements.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Bain Public

DECEMBER 14, 2021

Here are our top 11 best books to read as a product manager: The Making of a Manager: What to Do When Everyone Looks to You by Julie Zhuo This handbook is about the perfect book for those new to the job and want to learn how to become the manager you’ve always wanted. What better way to do so than by reading!

Books 52

Books Research Software Product Research Reporting Tools 52

Business Acumen Institute

APRIL 5, 2019

Being positive, calm, and logical in the face of change can feel downright impossible. Remaining confident in one’s own abilities by focusing on lessons learned, and staying positive, will result in the learning that will enable forward momentum. Change is hard. Yet, the most successful business people do exactly this!

Positioning 40

Positioning Presentation Development Customer Experience 40

Business Acumen Institute

APRIL 5, 2019

Being positive, calm, and logical in the face of change can feel downright impossible. Remaining confident in one’s own abilities by focusing on lessons learned, and staying positive, will result in the learning that will enable forward momentum. Change is hard. Yet, the most successful business people do exactly this!

Positioning 40

Positioning Presentation Development Customer Experience 40

Gainsight

MAY 3, 2022

It also positions your product firmly at the core of your company’s growth strategy. Within an effective product-led growth strategy, you tap into metrics and use them to measure, back, and inform decisions. User experience is the beating heart of product-led growth strategies. It leverages metrics. Ready to get started?

Customer Experience 52

Customer Experience Analytic Tools Data Visualization Customer Feedback 52

Hutwork

MARCH 19, 2018

If you’re adopting lean thinking, this is the handbook for you. Good Strategy Bad Strategy: The Difference and Why It Matters. Richard Rumelt strips away what you thought was good vs. bad in Good Strategy Bad Strategy. You’ll get an easy, repeatable process for iterating your product to MVP success.

Books 67

Books Research Software Feedback Software Product Management 67

Business of Software Conference

SEPTEMBER 10, 2018

Next up: Moesta’s Jobs-to-be-Done Handbook and Christensen’s Competing Against Luck. Good Strategy Bad Strategy: The Difference and Why It Matters by Deckle Edge. Current reading: I’m currently in the middle of reading a whole slew of books on JTBD, for the research I’m doing on the topic. Finished Ulwick’s Jobs-To-Be-Done.

CTO Coach 49

CTO Coach Software Review Research Software Fractional CTO 49

Userpilot

AUGUST 19, 2024

TL;DR This is a professional responsible for developing and implementing onboarding strategies to help SaaS customers move seamlessly from sign-up to effective product use. Customer onboarding managers are the architects of a positive first impression for SaaS companies. Let’s get started!

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 30, 2024

In this article, we will outline the typical journey for customer onboarding managers, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. Customer onboarding managers are the architects of a positive first impression for SaaS companies.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Intercom, Inc.

OCTOBER 24, 2019

How do we make our relationships and groups more welcoming, more benevolent, more positive?” What’s the best time in a company’s journey to start thinking about having a formal community strategy? I began to wonder: “Well, what’s the difference? Bailey: One is that they are willing to give up control. Dee: Super.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116

Userpilot

AUGUST 28, 2024

TL;DR A customer onboarding manager is the person behind developing and implementing onboarding strategies to help SaaS customers move seamlessly from sign-up to effective product use. Progression involves focusing on building relationships and understanding customer needs and learning about customer success metrics and strategies.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Sequent Learning

SEPTEMBER 4, 2019

A transparent, top- down, targeted portfolio strategy that clearly allocates funds to product areas that are deemed critical to the business. Finely focused product goals and strategies, based on relevant market and business data and extraordinary insights. Figuring out how everything works inside the company is critical.

Customer Experience 63

Customer Experience Research Software Product Management Product Manager 63

Imaginary Cloud - Design

MAY 22, 2019

In other words, the field is still portrayed as having doubtful tenets and as trying to simply sell design as some sort of phony business strategy. It is also able to create positive changes in the public sector. By innovating in its strategies through service design, public services can also create a solution for several problems.

Research Software 59

Research Software User Testing Weak Development Team Customer Experience 59

The Product Coalition

OCTOBER 22, 2018

Who comes up with the strategy? As well as the strategy being created internally, I found some great research into team feedback by Troy Stevenson who is the former VP of customer loyalty at eBay. A good comparison would be a support SLA or section in an employee handbook. Think about where your product feedback comes from.

User Testing 60

User Testing Feedback Software Customer Feedback User Friction 60

The Product Coalition

MARCH 23, 2018

Items that make it into SaaS products often don’t align with the company’s strategy to support growth or help existing customers reach their desired outcomes. PLAN Every prioritization decision you make has to be in line with your company plan or strategy. Instead, try to prioritize strategically, based on your plan and strategy.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

Userpilot

AUGUST 28, 2024

TL;DR A customer onboarding manager is the person behind developing and implementing onboarding strategies to help SaaS customers move seamlessly from sign-up to effective product use. Progression involves focusing on building relationships and understanding customer needs and learning about customer success metrics and strategies.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Imaginary Cloud - Design

JULY 2, 2020

As the Lead Designer at Imaginary Cloud , I conduct most of the interviews for design positions. Be it re-inventing the wheel or trying out new stuff, but without solid foundations, direction and strategy. “Oh, While interviewing a design candidate, I frequently ask about their preferred books on the subject of UI/UX or product design.

Books 52

Books Technical Review Research Software Data Visualization 52

Intercom, Inc.

FEBRUARY 5, 2019

Developing a sales strategy is one of the core activities every business will have to undertake. A well defined sales strategy is your path to meaningful, sustainable growth. When done correctly, your sales strategy will help your sales team execute with focus – SMB or enterprise, inbound or outbound, hunting or farming.

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Lenny Rachitsky

APRIL 20, 2025

For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com. Lenny may be an investor in the companies discussed.

Software Review 82

Software Review Technical Review Data Visualization Development 82

Lenny Rachitsky

APRIL 18, 2024

Beware of “tar pit ideas”: ideas that receive initial positive feedback but may lead to long-term challenges. However, despite the positive feedback and validation, they can become difficult to pivot away from once their limitations become apparent. But if there are still untapped ideas, persevere and try them first.

Startups 115

Startups Feedback Software Crowdsource Customer Feedback 115

Intercom, Inc.

JUNE 28, 2018

This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. Brian Rothenberg: A company’s mission and growth, and the strategy involved in both, are inextricably tied. I’ll share an example.

User Testing 160

User Testing Research Software Customer Experience Onboarding KPIs 160

Intercom, Inc.

JUNE 28, 2018

This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. Brian Rothenberg: A company’s mission and growth, and the strategy involved in both, are inextricably tied. I’ll share an example.

User Testing 126

User Testing Research Software Customer Experience Onboarding KPIs 126

The Product Cafe

DECEMBER 12, 2023

Our marketing strategies, positioning, and pricing all play a pivotal role in how our product is perceived and experienced. In product development, the type of evidence we rely on to build our products can make or break our strategy. Reevaluate your product positioning and pricing strategy.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Modus Create

DECEMBER 10, 2024

Jays advice is to focus on aligning AI initiatives with core business strategies, ensuring that AI not only enhances your operations but actively drives growth. Keep customers at the center of your AI strategy AIs power lies in its ability to transform customer experiences, yet many organizations focus solely on efficiency and productivity.

Reporting Tools 40

Reporting Tools Research Software Data Visualization Technical Advisors 40

Modus Create

NOVEMBER 12, 2024

By streamlining and optimizing the onboarding process, businesses can significantly improve employee retention, accelerate time-to-productivity, and foster a positive work environment. Highly specialized positions or senior-level hires require nuanced, role-specific guidance. That's where automation comes in.

Onboarding KPIs 40

Onboarding KPIs Feedback Software Research Software Customer Experience 40