Usersnap
NOVEMBER 26, 2023
This capability is pivotal in averting the “feature factory” phenomenon; as Tanguy Crusson, Head of JPD, says, “Roadmaps should focus on why and not just what and when.” How to Enhance Collaboration and Insights in Product Discovery Gathering All the Above as Insights The Power of User Feedback in Shaping Product Development 4.
Intercom, Inc.
AUGUST 10, 2020
From day one, the Intercom Business Messenger was live on the Rippl website, helping PaperKite – a team of researchers and designers with no real customer support experience – handle the incredibly large volumes of inbound conversations they were receiving on a daily basis, totalling a whopping 4,850 requests within the first few days.
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The Product Coalition
JULY 16, 2023
One of the first things I did, for example, was to work with the salespeople on how to sell the product. Only four months after I joined, I gave a presentation in our annual sales kickoff about how to deal with things that our competitors are saying about us.
ProductPlan
MARCH 17, 2020
Because vision statements are aspirational and communicate concisely where the product hopes to go and what it hopes to achieve in the long term, they help the product team know where to focus resources and how to set priorities. Product Roadmap. Next comes the product roadmap. But product vision alone is not enough.
Intercom, Inc.
OCTOBER 13, 2022
For the past year, our product and engineering teams have been building game-changing features that will help you manage inbound support volume, make your work faster and easier, provide a high-quality customer experience, and help your customers get the most out of your product. Let’s say I want to learn how to activate my card.
Intercom, Inc.
NOVEMBER 30, 2021
In the following sections, we’ll show you how to optimize and modernize your support tech stack through the lens of the Conversational Support Funnel framework. Then, brimming with these insights, you can improve your proactive messages, inform your product roadmap, and more. and “Which messages are most effective?”
Userpilot
OCTOBER 25, 2022
In the article, we’re looking at the responsibilities of strategic product managers and how they can use data effectively to shape product strategy and deliver delightful experiences to users! Product strategy defines who we are building for, what to build, and how to build it. Not sure how to go about goal-setting?
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