Alchemer Mobile

MAY 14, 2020

In-app survey response rates. Average inbound and outbound message volume. The top ten most common phrases in app store reviews tied with customer emotion. Average app rating for Media apps. Average app review volume. Typical app interaction and response rates.

Research Software 208

Research Software Feedback Software User Testing Customer Feedback 208

The Product Coalition

MARCH 23, 2018

I have traditionally been a believer that any form of marketing other than what is classified as, “Inbound” is typically a waste of money and time. As I think about it however, I actually think that this idea of, “Inbound marketing” is actually a bit ridiculous. Inbound marketing is a tool mostly purposed in driving new acquisitions.

Inbound 60

Inbound Marketing Outbound Customer Experience 60

Intercom, Inc.

DECEMBER 2, 2019

Although it may seem like a no-brainer for businesses to offer customer support in multiple languages, in a recent survey we found that the vast majority of businesses struggle to implement an effective multilingual support strategy. We surveyed 170 non-native English speaking SaaS customers, and 135 support team leads to learn more.

Customer Experience 209

Customer Experience Research Software User Testing Technical Review 209

Alchemer Mobile

JUNE 30, 2020

In-app survey response rates. Average inbound and outbound message volume. The top ten most common phrases in app store reviews tied with customer emotion. Average app rating for lifestyle apps. Average app review volume. Typical app interaction and response rates.

Feedback Software 165

Feedback Software User Testing Customer Feedback Customer Experience 165

Intercom, Inc.

APRIL 29, 2020

At Intercom, we surveyed our customers and the market at-large and worked with our sales team to understand what’s going on in our customers’ minds. It’s validated by what we’re hearing in the market – our survey of 400 support leaders found 47% of support teams have seen an increase in inbound queries.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

Alchemer Mobile

JUNE 16, 2020

It’s important to understand where apps like yours stood last year in terms of customer engagement, surveys, in-app feedback, ratings and reviews, and other mobile KPIs can help you gain context to better understand where your brand stands today. ?Download In-app survey response rates. Average inbound and outbound message volume.

Travel 147

Travel Feedback Software User Testing Customer Feedback 147

Alchemer Mobile

MAY 27, 2020

Knowing where apps like yours stood last year in terms of customer engagement, surveys, in-app feedback, ratings and reviews, and other mobile KPIs can help you gain context to better understand where your brand stands today. ?Download In-app survey response rates. Average inbound and outbound message volume.

Feedback Software 147

Feedback Software User Testing Customer Feedback Customer Experience 147

Intercom, Inc.

JULY 28, 2020

From a 2018 Salesforce survey, 80% percent of customers say that the experience a company provides is as important as its products or services; 57% have stopped buying from a company because a competitor provided a better experience. Send proactive support messages that anticipate issues and reduce inbound conversations.

Research Software 290

Research Software Customer Experience Data Visualization User Testing 290

Intercom, Inc.

JANUARY 18, 2022

It shone a spotlight on how forward-thinking support teams were adopting conversational support tools – like proactive messaging capabilities and chatbots – to meet rising customer expectations and mounting inbound queries. Want a sneak peek into the report’s findings?

Reporting Tools 138

Reporting Tools User Testing Inbound Customer Experience 138

Intercom, Inc.

MAY 15, 2019

Ensuring your follow-ups are consistent and effective, however, is as much an art as a science, and it involves overcoming the inherent challenges of customer support, which can be relentless (consistent inbound volume, meeting SLAs, having a constant pulse on latest product releases). Every conversation is different.

Customer Experience 199

Customer Experience Inbound Customer Satisfaction Product Research 199

Userpilot

SEPTEMBER 9, 2024

HubSpot gives a platform to its customers at Inbound conference. In-app surveys to collect customer feedback. HubSpot gives a platform to its customers at Inbound conference HubSpot’s INBOUND conference is an annual event that brings together professionals in marketing , sales, customer service , and related fields.

Customer Feedback 111

Customer Feedback Customer Experience Data Visualization Analytic Tools 111

Intercom, Inc.

NOVEMBER 30, 2021

Surveys and qualitative feedback: Typeform. For an even more personal touch, you can send customers video surveys with VideoAsk. NPS, CSAT, and CES surveys: InMoment. Quantitative data is meaningful. But it won’t help you fully understand all of the context behind your customers’ pain points.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Intercom, Inc.

JUNE 1, 2021

Here are some of the most most urgent challenges we’ve identified from Forrester’s survey of over 500 global customer support decision makers – and what you need to do about them to stay competitive. For TrueCommerce , proactive support has reduced their inbound conversation volume by 20%. Sound familiar?

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Intercom, Inc.

JUNE 6, 2019

One sure sign of a key brand is if the vast majority of your lead generation is from inbound, organic results. These are great companies with high inbound volumes. So when we look at the bottom of funnel metrics for brand, I intend to look at inbound, organic sign-ups or, for enterprise products, demo scheduling.

Analytic Tools 190

Analytic Tools Data Visualization Customer Experience Inbound 190

Userpilot

JULY 29, 2024

Use user research tools such as surveys , interviews, focus groups, SimilarWeb, SEMrush, Ahrefs, and Crayon for competitor insights. You can use surveys, interviews, or focus groups with customers. Creating surveys in Userpilot. Asana focuses on inbound marketing and webinars. The strengths and weaknesses of each differ.

Data Visualization 111

Data Visualization Research Software Reporting Tools Feedback Software 111

Intercom, Inc.

DECEMBER 14, 2022

Reduce inbound conversation volume: Increasing the number, efficiency, and effectiveness of your bots means your customers will be more likely to self-serve. . This means they can get faster help – especially if their query can be solved through automation – and reduces inbound call volume for your team.

Data Visualization 104

Data Visualization User Testing Feedback Software Customer Communications 104

Intercom, Inc.

JANUARY 18, 2019

Ensuring your follow-ups are consistent and effective, however, is as much art as science, and it involves overcoming the inherent challenges of customer support, which can be relentless (consistent inbound volume, meeting SLAs, having a constant pulse on latest product releases).

Customer Experience 151

Customer Experience Inbound Customer Satisfaction Product Research 151

Intercom, Inc.

OCTOBER 27, 2021

Many support teams implemented the funnel and saw game-changing results, including reduced inbound conversation volume, faster resolution rates, and enhanced CSAT. But there was one problem – there was no quick way to gain a complete , visual view of how the funnel was working for your business. Boosted conversation ratings.

Data Visualization 138

Data Visualization Reporting Tools Strategy Inbound 138

Userpilot

MAY 19, 2021

Before we dive into some of our favorite channels out there in 2021, you should first take a look at choosing between inbound or outbound. SaaS Inbound Marketing. Inbound marketing means creating valuable content for your target audience to help them find you themselves. Social Media. Ebooks, whitepapers, etc. Paid digital ads.

Research Software 119

Research Software B2B User Testing Customer Experience 119

Userpilot

JUNE 26, 2024

HubSpot’s Inbound Marketing Strategies : HubSpot’s inbound marketing uses personalized content and support to attract and engage users, fostering loyalty. SurveyMonkey’s Customizable Survey Templates : SurveyMonkey’s customizable templates allow for tailored feedback collection , engaging users, and building loyalty.

Feedback Software 85

Feedback Software Analytic Tools Customer Experience Data Visualization 85

Intercom, Inc.

FEBRUARY 10, 2022

The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. We surveyed over 1,200 global support leaders across a range of sectors like tech, e-commerce, and finance. Last month, we published the second edition. Fast forward one year.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

Intercom, Inc.

MAY 13, 2022

After resolving each issue, company Alpha’s support team may ask customers to respond to a short survey to gauge how satisfied they are with the outcome. At the end of each week, support team managers look at that data to see the areas where their teams might improve.

Data Visualization 129

Data Visualization User Testing Customer Experience Customer Feedback 129

Intercom, Inc.

JULY 6, 2021

According to our survey on multilingual customer support , 29% of businesses say they’ve lost customers because they don’t offer multilingual support, while 70% of end users say they feel more loyal to companies that provide support in their native language. Improved global customer retention.

Customer Experience 232

Customer Experience Data Visualization User Testing Customer Feedback 232

Userpilot

AUGUST 30, 2024

If you want to collect direct feedback from users who switched to/from a competitor, Userpilot lets you survey customers within the product itself. Create surveys code-free with Userpilot. You can conduct competitor analysis using templates to speed up the process instead of having to start from scratch.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Data Visualization 105

Userpilot

AUGUST 23, 2023

In addition to these fundamental reviews of value chain activities, there are other levers you can pull like: Learning from more customers through welcome surveys. Learn about customer needs with welcome surveys Why does value chain analysis need to feel like rocket science when you can learn so much about new users through a welcome survey.

User Testing 98

User Testing Customer Feedback Feedback Software Customer Experience 98

Userpilot

APRIL 8, 2022

Build in-app surveys and collect feedback on your features using Userpilot. One useful customer feedback survey you can use to determine if you’ve achieved product-market fit, is the PMF survey. PMF survey built with Userpilot. First the features, then the inbound marketing. Let’s take a look at their journey!

User Testing 98

User Testing Feedback Software Research Software Product Marketing 98

Userpilot

AUGUST 14, 2023

While first-party data is usually collected automatically by your platform or initiated by your brand through surveys, zero-party data comes from the user’s initiative. Collecting customer feedback with in-app microsurveys such as NPS surveys , CES surveys, or CSAT surveys within context.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Intercom, Inc.

OCTOBER 13, 2022

For the past year, our product and engineering teams have been building game-changing features that will help you manage inbound support volume, make your work faster and easier, provide a high-quality customer experience, and help your customers get the most out of your product. Three, they are slow.

Feedback Software 118

Feedback Software Events Customer Communications Data Visualization 118

Userpilot

FEBRUARY 25, 2021

Outbound vs. Inbound. Inbound and Outbound Success Stories. Inbound VS. Outbound for SaaS Marketing. Today’s modern SaaS company needs a mix of inbound and outbound marketing. Inbound as the name implies means customers find you, while outbound is when you go out and find them. Inbound and Outbound Success Stories.

Research Software 91

Research Software User Testing Outbound Marketing 91

The Product Coalition

JUNE 1, 2020

Types of multimedia content: Images/Infographics Slideshow Videos Podcast Quizzes/Survey: Quizzes and surveys are not only useful to gather data; it helps in content marketing and user engagement. Embedding the Quiz or Survey on your blog post helps you to get more traction from your visitors.

Customer Experience 86

Customer Experience Blog User Experience Inbound 86

Userpilot

NOVEMBER 8, 2022

You can identify product-market fit with PMF surveys. Creating a product-market fit survey in Userpilot. Win rate OKRs measure sales performance by showing how many deals were closed compared to the number of inbound leads or conversations. HubSpot’s user satisfaction survey. Example of an onboarding survey.

Onboarding KPIs 105

Onboarding KPIs Product Marketing Marketing User Testing 105

Userpilot

AUGUST 18, 2024

A product adoption platform like Userpilot can help you collect feedback through in-app surveys and track metrics like conversion rates and NPS. You can use focus groups, user interviews, and in-app surveys to dig deeper into user needs and expectations. Userpilot surveys. Who is Maja Voje? To do this, conduct market research.

Feedback Software 105

Feedback Software Research Software User Testing Product Research 105

The Product Coalition

OCTOBER 21, 2019

Our 2019 Product Management Survey highlights the complexity of reporting lines Our 2019 Product Management Survey shows how complex the reporting lines within Product Management can be, with well under half (38%) reporting directly to board level as an independent function. You won’t necessarily be involved in all three.

Outbound 66

Outbound Inbound Product Management Product Manager 66

Intercom, Inc.

MARCH 29, 2022

Paul Adams shared three incredible new products that will take your Intercom experience to the next level: Surveys, Switch, and our next-generation Inbox. We had an inbound sales team as well, basically quite a few groups. And last but not least, the next-generation Surveys product. So let’s be honest about surveys.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Userpilot

SEPTEMBER 16, 2024

Conduct market research using surveys, behavioral data, interviews, and industry analysis to identify new growth opportunities. Some methods for collecting data include: Surveys : Gather direct feedback from potential customers regarding their needs, preferences, and pain points. Userpilot ’s survey templates.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Data Visualization 105

Userpilot

OCTOBER 8, 2021

The product-led growth model has numerous advantages over traditional sales and marketing for many SaaS providers: Lower customer acquisition costs : you don't need to spend a fortune on salaries for large inbound or outbound marketing teams. There's also a powerful NPS tool which allows you to survey customer sentiment in-app.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Product Research 98

Intercom, Inc.

FEBRUARY 1, 2022

With 59% of organizations reporting increased inbound volume , gathering customer feedback will help you to find out and address rising expectations directly. This can be as simple as implementing a rating system, timely follow up messages, or even surveys to gather valuable qualitative data.

User Testing 118

User Testing Customer Experience Data Visualization Customer Feedback 118