Intercom, Inc.

APRIL 29, 2020

created a video that distills our advice on how to handle high support volume in Intercom. For example, people are working from home at increased rates , video conferencing apps are seeing record downloads , and commuter traffic has plummeted.

Customer Experience

Intercom, Inc.

AUGUST 17, 2021

Not only does this create a better customer experience, it also helps to reduce inbound conversation volumes for your support team so they can focus on answering more complex, high-impact questions. “59% It reduces inbound conversation volume without sacrificing customer happiness. Here are three major benefits of proactive support.

Data Visualization

The Product Coalition

MAY 23, 2022

While “pull” refers to an inbound system in which users actively seek out information and experiences, “push” refers to processes that notify users about the metaverse experiences that await them. Third is video game technology?—?3D First, computing and networking power?—?spatial Artificial Intelligence comes next.

Customer Experience

Intercom, Inc.

JANUARY 28, 2020

Enter GetAccept , the all-in-one platform for B2B sales teams that brings video, live chat, proposal design, document tracking and e-signatures together to simplify the life of a sales team. After trialling some other solutions, we chose Intercom because it centralizes inbound and outbound conversations without the friction that CRMs add.” .

Customer Communications

Intercom, Inc.

NOVEMBER 9, 2021

By allowing support teams to get ahead of known problems and provide help to customers before they need to reach out, proactive support has enabled major companies to scale their support without increasing headcount, drive down inbound conversation volumes ( in some cases by up to 80% ), and maintain incredible customer satisfaction ratings.

Customer Experience

Intercom, Inc.

MAY 13, 2022

Call centers have historically been a popular way to offer that support by employing customer service representatives to assist both inbound and outbound queries from existing and potential customers over the phone. How do call centers work? There are a few types of call centers, and depending on the business need can be small or large.

Reporting Tools

Product Talk

OCTOBER 2, 2024

The campaign the team came up with included reaching out to a list of around 5,000 users from HiveMQ’s free plan, as well as several hundred marketing qualified leads (MQLs) from inbound leads.

Feedback Software

Userpilot

SEPTEMBER 9, 2024

HubSpot gives a platform to its customers at Inbound conference. Slack showcases value proposition with a fun sketch featuring its customers One of the earliest Slack marketing campaigns was a video featuring how its customers at Sandwich use the app for team communication. HubSpot’s INBOUND.

Customer Feedback

Intercom, Inc.

APRIL 25, 2018

It would solve problems for things teammates typically do in conversations, like booking sales meetings or having video calls, but help them do them faster. What’s more, if you disable inbound conversations on the Messenger, and the user has no previous ones, the conversations app won’t appear at all. It’s a much more elegant solution.

Embedded Analytics

Intercom, Inc.

JUNE 6, 2019

One sure sign of a key brand is if the vast majority of your lead generation is from inbound, organic results. These are great companies with high inbound volumes. Zoom has changed the way we think about video conferencing in a space that largely already existed. People underestimate the power of word-of-mouth referrals.

Analytic Tools

Intercom, Inc.

MAY 6, 2019

You can increase the accessibility of your support options in the following ways: Embed videos – Short demo videos should be added in a pop-out, overlay or tab within your app so users can get the help they need and then get right back to work. Check out how Cleo uses our Answer Bot to manage close to 200 inbound chats coming in daily.

Customer Experience

Userpilot

MAY 19, 2021

Before we dive into some of our favorite channels out there in 2021, you should first take a look at choosing between inbound or outbound. SaaS Inbound Marketing. Inbound marketing means creating valuable content for your target audience to help them find you themselves. Social Media. Ebooks, whitepapers, etc. Paid digital ads.

Research Software

Intercom, Inc.

JANUARY 5, 2023

“Instead of trying to optimize the contact center experience with all sorts of things, they said, ‘Let’s get rid of an inbound phone number.’ ’ No inbound chat, no inbound email” Bill: Well, the one that keeps coming back to me is one that we came across looking at some articles.

Customer Experience

Intercom, Inc.

SEPTEMBER 22, 2021

New wide view of Articles: Lots of articles are content-dense with images and videos as well as text. Reduces inbound conversation volume. Indeed, what we’re seeing now is that 41% of users only search, 46% only browse, and 11% do both! So you simply have to enable browsing for customers. So we stretched it!

Article

Intercom, Inc.

NOVEMBER 5, 2018

We unveiled Answer Bot , our newest bot powered by Operator that automates answers to your most common questions, as well as Video Bots which combine the personality of video with automation to maximize engagement. 4x engagement and drive action automatically with video bots.

Customer Experience

Userpilot

JULY 29, 2024

Microsoft Teams targets enterprises by offering video conferencing. Zoom focuses on robust video meetings for businesses, while Google Meet integrates with Google Workspace. Asana focuses on inbound marketing and webinars. HubSpot focuses on inbound marketing and community building.

Data Visualization

Intercom, Inc.

MARCH 28, 2022

By making chat their primary support channel, they’ve been able to increase agent productivity and engagement, resolve 1 in 5 inbound conversations automatically, and maintain a customer satisfaction score of 90%. How does cloud-based video collaboration platform Frame.io Read more ?. Ahead of the trend: Frame.io. has seen an 87.5%

Reporting Tools

Intercom, Inc.

JULY 6, 2021

For larger product releases, we create emails, Workramp trainings, and walkthrough videos that get shared through our weekly CS newsletter. And if you’re using Intercom, you can integrate these tools with the Inbox and use them to not just translate inbound conversations but also reply to customers in their native language.

Customer Experience

The Product Coalition

MAY 10, 2019

Via distinct arrows, where thickness indicates number of navigations, user flows show you the inbound and outbound journeys for every screen and popup within your app. Click on the image below to see a video of an interactive user flow with Appsee. Are there inbound screens to Login other than the splash/opening screen?

Analytic Tools

Intercom, Inc.

JULY 23, 2018

With a high volume of inbound leads, you have a long tail of small accounts that individually are worth less in ARR but collectively could mean a big pay day for your company. I use case studies, demo videos and blog posts to show leads how easy it is to use Intercom and the results our customers have seen.

Customer Experience

Intercom, Inc.

MAY 12, 2021

. “Armed with the right data, your team will be able to move the needle on providing personal customer communication at scale” Meaningful insights fuel great experiences, but it can be challenging to draw them out when you’re constantly managing high volumes of inbound conversations.

Data Visualization

Intercom, Inc.

NOVEMBER 30, 2021

For an even more personal touch, you can send customers video surveys with VideoAsk. Customers can also subscribe to automatically receive proactive status updates via email or text so they don’t need to constantly check in with your team – significantly reducing your inbound conversation volume.

Technical Review

Intercom, Inc.

DECEMBER 6, 2022

My team is focused on building and aligning various channels of communication between customers and end users to enable faster resolution – mediums like messaging, email, video/voice, and social channels. Here, Pranava discusses our engineering principle “Make it feel personal”.

Artificial Inteligence

Intercom, Inc.

JULY 19, 2021

For Thibaut Davoult, Head of Growth at video engagement platform Livestorm , this allows for greater collaboration and alignment – and improves efficiency. Guru used conversational support to manage a 179% increase in inbound conversations while still maintaining an excellent customer satisfaction score of 95%”.

Weak Development Team

Userpilot

FEBRUARY 25, 2021

Outbound vs. Inbound. Inbound and Outbound Success Stories. The most common content marketing assets are: Blogs Whitepapers Case studies Videos Infographics Webinars Software demos Customer Testimonials. Inbound VS. Outbound for SaaS Marketing. Today’s modern SaaS company needs a mix of inbound and outbound marketing.

Research Software

Userpilot

DECEMBER 19, 2022

Investing in a variety of content formats including articles, case studies, and video courses is the best way to cover all your bases with both users and search engines. Try publishing research reports, whitepapers, free video courses, or case studies. What is B2B marketing? Narrow down your target audience.

B2B

Userpilot

JUNE 26, 2024

HubSpot’s Inbound Marketing Strategies : HubSpot’s inbound marketing uses personalized content and support to attract and engage users, fostering loyalty. HubSpot’s inbound marketing strategies HubSpot is the godfather of inbound marketing. Source: UserOnboard. Source: Hubspot.

Feedback Software

Userpilot

MARCH 8, 2022

Sam’s helping popularize Product-Led Growth and best practices in SaaS onboarding through apt metaphors, hilarious memes, and TikTok videos – taking the “boring” out of B2B. She specializes in product marketing, inbound – lead generation through content, videos, influencer marketing & brand marketing.

Technical Advisors

Userpilot

APRIL 22, 2024

Hubspot offers extensive education to drive customer success Hubspot’s product-led strategy is aimed at helping users learn how to use the Hubspot software to improve their inbound marketing efforts. Ultimately, this drives users to make use of the Hubspot platform for their inbound marketing needs.

Feedback Software

Userpilot

AUGUST 23, 2023

For instance, the value chain of Amazon’s inbound and outbound logistics would look very different from the value chain of Prime Video. Leveraging inbound logistics, physical locations, or on-demand streaming catalogs to deliver value to customers acquired through the aforementioned marketing and advertising campaigns.

User Testing

Intercom, Inc.

JUNE 21, 2018

Is it transitioning from inbound to outbound sales? Salespeople might have to do some of that today, but more frequently they’re doing things like writing outbound email, or they’re having inbound conversations inside of a messenger. They’ve made their first few sales hires, and they’re starting to scale their team.

Outbound

Userpilot

MARCH 29, 2024

Ahrefs uses video marketing to reach relevant audiences. HubSpot implements certification programs to drive brand activation Similar to the above, HubSpot offers free educational courses for inbound marketing training. They create how-to and educational videos that teach the audience something new and introduce their product solutions.

Branding

Userpilot

AUGUST 30, 2024

You’ll also see that Slack’s premium plans are in the mid-range for freemium communication tools, its features are channel-based rather than video-centric like its competitors, and it takes a product-led growth approach rather than relying on brand recognition or cross-selling.

Analytic Tools

Userpilot

APRIL 3, 2024

Essential elements of most resource centers include user documentation , video tutorials , FAQs, a search function, a feedback widget , product updates , and AI tools. This can include blogs, case studies, webinars , video tutorials , checklists, and interactive walkthroughs. Video tutorials. Why do you need a resource center?

Feedback Software

Userpilot

JULY 29, 2024

Ahrefs showcases its product through its strategic video marketing campaign. Ahrefs showcases its product through strategic video marketing Ahrefs creates a wide range of educational videos that teach users how to use its tools effectively. Ahrefs’ YouTube videos. Catch up on previous and upcoming Userpilot webinars.

Research Software

The Product Coalition

JUNE 1, 2020

Adding relevant images, infographics, videos, or other stuff in the content help improve visitor engagement and the time duration on the blog. Types of multimedia content: Images/Infographics Slideshow Videos Podcast Quizzes/Survey: Quizzes and surveys are not only useful to gather data; it helps in content marketing and user engagement.

Customer Experience

Userpilot

NOVEMBER 2, 2023

Such an outbound approach distinguishes it from the MLG strategy, which focuses more on inbound initiatives like content creation and distribution. With modern AI and audio-and video editing tools, it’s also easy to create engaging audiovisual resources, like tutorials or podcasts. Content marketing isn’t limited to blog posts.

Feedback Software