Userpilot

NOVEMBER 2, 2023

Such knowledge allows companies to make informed product-development decisions , fine-tune their product positioning , and create tailored marketing campaigns that resonate well with customers. Such an outbound approach distinguishes it from the MLG strategy, which focuses more on inbound initiatives like content creation and distribution.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Intercom, Inc.

MARCH 28, 2022

By making chat their primary support channel, they’ve been able to increase agent productivity and engagement, resolve 1 in 5 inbound conversations automatically, and maintain a customer satisfaction score of 90%. How does cloud-based video collaboration platform Frame.io Read more ?. Ahead of the trend: Frame.io. has seen an 87.5%

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Gainsight

SEPTEMBER 22, 2023

Three ways: It creates a competitive advantage, positions you as a thought leader, and speeds up—and streamlines—the buying process. Sure, they position themselves differently, and the feature sets aren’t carbon copies. HubSpot shot to fame due largely to its laser focus on inbound marketing. Very little.

Education 52

Education User Friction Customer Experience Customer Feedback 52

Intercom, Inc.

NOVEMBER 5, 2018

While a personalized approach is key to delivering engaging and positive customer experiences, it can be challenging to maintain the personal touch at scale. “A personalized approach is key to delivering engaging and positive customer experiences.” 4x engagement and drive action automatically with video bots.

Customer Experience 120

Customer Experience Data Visualization Analytic Tools Customer Feedback 120

Userpilot

MARCH 8, 2022

Follow her for a good dose of career advice combined with a neverending supply of positive energy. Sam’s helping popularize Product-Led Growth and best practices in SaaS onboarding through apt metaphors, hilarious memes, and TikTok videos – taking the “boring” out of B2B. Hana Mohan , CEO of Magic Bell.

Technical Advisors 116

Technical Advisors Product Research Analytic Tools User Testing 116

Usersnap

FEBRUARY 14, 2023

The marketing strategy for product-led growth is more inbound and you let the product speak for itself. With inbound marketing, your go-to-market strategy needs to focus on articulating the benefits and features of your business in a way that gives users the critical information they need to determine if the SaaS product is right for them.

Research Software 52

Research Software Feedback Software User Testing Product launches 52

The Product Coalition

MAY 10, 2019

Via distinct arrows, where thickness indicates number of navigations, user flows show you the inbound and outbound journeys for every screen and popup within your app. Click on the image below to see a video of an interactive user flow with Appsee. Are there inbound screens to Login other than the splash/opening screen?

Analytic Tools 73

Analytic Tools Customer Experience Customer Feedback Data Visualization 73

Intercom, Inc.

NOVEMBER 30, 2021

For an even more personal touch, you can send customers video surveys with VideoAsk. They’re in a unique position to partner with your product team to help proactively improve your product roadmap. Typeform connects with Intercom to empower your team to quickly gather key qualitative data from customers in the Intercom Messenger.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

SEPTEMBER 5, 2022

Duration: 2 hours of video content. How to apply for positions, create your resume and write cover letters. Duration: from 570 to 3600+ minutes of video. Hubspot Academy Inbound Service Fundamentals. Udemy – Customer Success Manager: Fundamentals to your CSM career. Customer success course on Udemy. Price: $49.99.

User Testing 98

User Testing Customer Experience Customer Feedback Certifications 98

Intercom, Inc.

APRIL 29, 2021

Blog articles, podcasts, ebooks, and videos have been the bread and butter for content marketers for a long time now. We’ve gathered a list of articles, videos, and podcasts you can check out: Onboarding Joei. How one company proved the ROI of its engrossing video series. Don’t be afraid to try something different.

Marketing 118

Marketing Onboarding KPIs B2B Feedback Software 118

Userpilot

MARCH 15, 2022

It covers everything from who your potential customer or target market is, where they are, the best marketing efforts and sales strategy to reach them, your positioning tactics, pricing strategy, and more. It also covers how you position yourself, and what marketing strategies you employ to stand out and gain a competitive advantage.

Research Software 98

Research Software Strategy Customer Experience User Testing 98

The Product Coalition

JULY 1, 2019

If the total number of messages is growing, this is most likely a positive sign that the company is accomplishing its mission. Similarly, every minute of video watched on YouTube is a net positive for the viewer looking for free, good content, and for the uploader. Each message sent is therefore an increment of value.

KPI 91

KPI Data Visualization Workshop Analytic Tools 91

Userpilot

OCTOBER 8, 2021

social media posts, Youtube videos or podcasts. The product-led growth model has numerous advantages over traditional sales and marketing for many SaaS providers: Lower customer acquisition costs : you don't need to spend a fortune on salaries for large inbound or outbound marketing teams. Conclusion.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Product Research 98

Brian Balfour

OCTOBER 12, 2016

It is such a popular question that it was asked on Inbound. While most people will position themselves in one of the three blue quadrants, you want to position yourself in the green quadrant -- getting into the projects that have high organizational impact and are unpopular to everyone else. Generalist or Specialist?

Marketing 94

Marketing Data Visualization Customer Experience User Testing 94

Intercom, Inc.

JULY 28, 2021

or “Phone and email support are inefficient and causing my team to get swamped with inbound conversation volume, how can I fix this?” With self-serve support, your team can be empowered to provide support to more customers than ever before – and still reduce your inbound conversation volume. Getting set up for success.

Reporting Tools 239

Reporting Tools Research Software Inbound Customer Experience 239

Userpilot

FEBRUARY 4, 2022

This is because people are less willing to part with a significant amount of their hard-earned cash unless they have a positive interaction with a sales rep from your company. This SaaS sales model is often reserved for high-ticket, specialized software — and sales techniques often focus on outbound marketing rather than inbound marketing.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Userpilot

APRIL 22, 2024

Key traits of the product-led growth model Some of the qualities that truly define a product-led growth company include: Customer-centric design and interface : Strong emphasis is placed on positive user experience to ensure users can easily understand and take advantage of the product’s features.

Feedback Software 104

Feedback Software Product Research Customer Experience Strategy 104

Intercom, Inc.

APRIL 29, 2020

created a video that distills our advice on how to handle high support volume in Intercom. For businesses in similar positions, leveraging product education can be a powerful way to help customers through this time. For businesses who are in a position to help, we should thoughtfully consider our social responsibility.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

Userpilot

MARCH 29, 2024

Ahrefs uses video marketing to reach relevant audiences. For instance, you can induce customers to share their positive experiences with your product on social media. HubSpot implements certification programs to drive brand activation Similar to the above, HubSpot offers free educational courses for inbound marketing training.

Branding 105

Branding Analytic Tools Feedback Software User Testing 105

Intercom, Inc.

JUNE 6, 2019

One sure sign of a key brand is if the vast majority of your lead generation is from inbound, organic results. These are great companies with high inbound volumes. Zoom has changed the way we think about video conferencing in a space that largely already existed. People underestimate the power of word-of-mouth referrals.

Analytic Tools 190

Analytic Tools Data Visualization Customer Experience Inbound 190

Gainsight

FEBRUARY 2, 2024

Sam Mallikarjunan, Head of Growth at HubSpot, a leader in inbound marketing and sales software, explains that teaching the user in this example to create an email campaign isn’t good enough. They’re creating great inbound marketers, with the understanding that it will make them more successful customers.

Education 52

Education User Testing Customer Experience Research Software 52

Intercom, Inc.

SEPTEMBER 22, 2021

New wide view of Articles: Lots of articles are content-dense with images and videos as well as text. A gentler self-serve first approach: You can also just position the search box on top, so you’re not requiring self-serve, just nudging customers towards it. Reduces inbound conversation volume. So we stretched it!

Article 194

Article Customer Experience User Testing Inbound 194

Intercom, Inc.

JULY 6, 2021

Global support teams can positively influence customer retention, especially if they provide service in their customers’ native language. Customers who receive a positive support experience from a company are 65% more likely to recommend that company to a friend. Improved global customer retention.

Customer Experience 232

Customer Experience Data Visualization User Testing Customer Feedback 232

Business of Software Conference

JANUARY 28, 2019

Video, Slides, & Transcript below. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? It’s everything and only when you got a picture this detailed about your sales performance you are in a position to start saying what might we do? Upcoming Events.

Research Software 40

Research Software Feedback Software Magazine Customer Experience 40

Intercom, Inc.

JANUARY 16, 2019

Mark is the Chief Revenue Officer at Hubspot, a company that has created tremendous success by perfecting the inbound marketing plus sales model. Is your model primarily inbound or outbound? Is the focus of the role primarily hunting (outbound), farming (growing existing business) or catching (inbound)? it all “works”.

Weak Development Team 156

Weak Development Team Data Visualization Strategy User Testing 156

Userpilot

JULY 24, 2023

Creating an effective SaaS marketing campaign will come down to identifying your audience, positioning your product, finding the right channels, using relevant KPIs, and adhering to best practices. Leveraging video content. Positioning and messaging often go hand in hand as they have to remain consistent with one another.

Analytic Tools 94

Analytic Tools Feedback Software Data Visualization Marketing 94

Userzoom

JULY 9, 2019

A/B testing can be used to compare the performance of a webpage, app, email, or advert by pitting a control, ‘A’, against a test variant, ‘B’ A/B testing works by randomly splitting your inbound traffic equally between the two versions. Positive vs negative. Images vs video. Autoplay videos.

User Testing 113

User Testing Product Research Research Software Testing 113

Business of Software Conference

NOVEMBER 1, 2023

’ Goodman argues that the answer lies in focusing on two major factors – customer feedback and positive metrics. For a full version of this talk, including a video recording and transcript, click here. Like many software companies, Constant Contact started with classic, online inbound marketing strategies.

User Testing 52

User Testing Research Software Feedback Software Customer Experience 52

Intercom, Inc.

NOVEMBER 23, 2022

For folks who don’t know ProfitWell, we went really deep on content marketing and were the first B2B company to do what HubSpot’s calling inbound media. Our video producer, Ben, literally took a spreadsheet and looked at every single step and how long each step took. Patrick: Yeah, I can take you through that thinking.

Research Software 118

Research Software Analytic Tools Feedback Software Software Review 118

Userzoom

JULY 9, 2019

A/B testing can be used to compare the performance of a webpage, app, email, or advert by pitting a control, ‘A’, against a test variant, ‘B’ A/B testing works by randomly splitting your inbound traffic equally between the two versions. Positive vs negative. Images vs video. Autoplay videos.

User Testing 100

User Testing Product Research Research Software Testing 100

Userpilot

JULY 7, 2022

Positive customer interaction can reduce churn, and foster customer loyalty and referrals. You can make user interactions positive by delivering personalized experiences. How can positive customer interactions improve your business? Improve retention and brand loyalty: Positive interactions generally aim to satisfy customers.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Business of Software Conference

MAY 21, 2020

Video, Slides, & Transcript below. There’s inbound hiring and there’s outbound hiring. Inbound hiring is when the candidate comes to you. So, if you put up a job post on LinkedIn then that’s a form of inbound hiring as these candidates need to proactively apply to be considered for the job.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Intercom, Inc.

JULY 19, 2021

This has positive implications for a number of teams: By identifying trends in incoming customer queries and issues, your product team can prioritize which bugs to fix or which new features to work on , based on customer feedback. This means you can proactively address emerging topics and spot opportunities to improve the customer experience.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

Pragmatic Marketing

OCTOBER 11, 2019

So from us it's usually like a lot of it is really driven by good video now so it's, you know, good internal training videos demo videos that they can use that can hopefully be turned that easily used as an external resource for the sales and service team. And then also just really clear information around pricing and packaging.

Product launches 70

Product launches Research Software User Testing Product Research 70

Pragmatic Marketing

OCTOBER 11, 2019

So from us it's usually like a lot of it is really driven by good video now so it's, you know, good internal training videos demo videos that they can use that can hopefully be turned that easily used as an external resource for the sales and service team. And then also just really clear information around pricing and packaging.

Product launches 70

Product launches Research Software User Testing Product Research 70

Usersnap

JANUARY 20, 2023

Conversely, a solution can track positive comments by customers and their interactions with your agents. Video Capture A video capture platform enables companies to provide customers with convenient and quick ways to resolve their issues. Video gives customers visual assistance to help them solve their problems.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Intercom, Inc.

MARCH 24, 2020

Below, we share tips on how to proactively message customers and respond to inbound conversations in a way that’s helpful, respectful, and mindful. Depending on your customers’ needs, relevant guides, docs, or how-to videos might be helpful. Don’t forget you might get positive feedback and messages of support from customers too.

Inbound 31

Inbound Feedback Software Customer Experience User Testing 31