article thumbnail

Product Strategy 101: It’s About Depth, Not (Just) Vision

The Product Coalition

In the effort to bring the company’s vision into reality, the details matter, often more than the innovation and completeness of the vision itself. Of course, in the process, the vision might be changed or refined, but it most likely wouldn’t be reinvented altogether. This should be your first step into product strategy.

Vision 110
article thumbnail

What Great Product Manages Do (EVERY DAY!)

The Product Guy

They hone in on the problem, and keep their eye set on the vision. It’s an awesome way to meet fellow Product People in a laid-back, conversational environment within which sharing and learning can flourish and complement the knowledge base for all on a peer-to-peer basis. to come together to meet, interact, and network.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

406: Why you should join a professional organization as a product manager – with Susan Penta

Product Innovation Educators

We started talking, and I decided to use PDMA’s huge knowledge base as training and restart the New England chapter. I’ve stayed involved with PDMA for the basis of professional development that is provided through the knowledge base, formal certification, and anything in between. [10:36]

article thumbnail

Four beliefs shaping our vision for customer support

Intercom, Inc.

As a result, most companies are using chatbots and knowledge bases to resolve customers’ queries without involving their teams. Empower customers to find their own answers with 24/7 self-service support, facilitated by bots and knowledge bases. For now, these tools are solving fairly basic, repetitive questions.

article thumbnail

503: AI is coming for your culture and product team – how to get ready – with Tiffany Prince

Product Innovation Educators

Cultural Challenges in the AI Era Bringing AI into the workplace creates several cultural challenges that product leaders must address: Fear and Uncertainty Among Employees As AI capabilities grow, many employees worry about losing their jobs or facing big changes in their roles.

article thumbnail

11 Best Customer Success Tools in 2024 (for Startups to Enterprises)

Userpilot

Main features : Knowledge base and coaching materials. Main features : Knowledge base and coaching materials. AI-driven predictions based on customer behavior analytics. Salesforce Best for : Customer 360 vision. Chorus sometimes encounters call issues and recording trouble. Playbook creation. G2 rating : 4.5

article thumbnail

Intercom turns 10: Highlights from our first decade

Intercom, Inc.

Nothing captures the early ambition and vision of the co-founders as succinctly as their first pitch deck from late 2011, a snappy eight slides that outlined the scale of the opportunity to forge new ways of connecting with customers. Eoghan describes the original vision behind Intercom. We will build it together.”. The decade ahead.