Userpilot

NOVEMBER 7, 2024

Step 4: Build your interactive product demo This is where your vision takes shape and transforms into a tangible experience for your users. This self-service knowledge base empowers customers to find answers and guidance whenever they need it, without having to contact support or wait for a response.

Demo 103

Demo Analytic Tools Feedback Software Research Software 103

Mind the Product

MARCH 12, 2019

Shared knowledge bases – JIRA, Confluence, Roadmunk, Airtable, etc. Pooling knowledge and creating consistent communication points is vital. It’s also a great way to document knowledge held in one team and easily share it across teams as needed.

Feedback Software 180

Feedback Software Workshop Technical Review Roadmap 180

The Product Coalition

MAY 27, 2021

Their knowledge-based vision and insights help the businesses understand the type of goals, the scope of these goals, and their probability to succeed according to the domain-specific trends in the market. The latest trends show that companies are hiring testers with more domain skills rather than technical skills.

User Testing 157

User Testing Product Research Testing Analytic Tools 157

Intercom, Inc.

MARCH 19, 2025

Our vision is for Fin to answer any question, on any channel, across any platform. With our latest Built For You announcements, that vision is now a reality. How to access: Fin Vision is available to all Intercom customers. Any platform: Fin now integrates seamlessly with Zendesk, Salesforce, and other major helpdesks.

Customer Experience 104

Customer Experience User Testing Vision Customer Satisfaction 104

Gainsight

DECEMBER 18, 2024

Companies are now focusing on creating vast knowledge bases filled with resources that customers can easily navigate. In this future-focused vision, the success of self-service lies in its ability to empower customers through convenience, connectivity, and comprehensive supportall in one place.

Reporting Tools 52

Reporting Tools Customer Experience Artificial Inteligence Customer Feedback 52

Product Talk

DECEMBER 18, 2024

We’re building from a shared knowledge base, and it’s a lot easier to align and agree on a next path forward. I’ll be totally upfront: I’ve been saying that for years, and I’m not writing a book right now, but I have a vision of writing more books.

Product Research 246

Product Research Research Software Analytic Tools Feedback Software 246

Userpilot

NOVEMBER 3, 2022

Create a knowledge base for easily fixable issues. Create a knowledge base for easily fixable issues. Creating a knowledge base with resources on how users can fix simple issues themselves can reduce call volume and increase FCR rates as a result.

Feedback Software 98

Feedback Software Research Software Reporting Tools User Testing 98

Intercom, Inc.

OCTOBER 31, 2019

Tim joined me for a chat that ranged from how to balance human-computer interaction to how to define productivity in a knowledge-based economy. Defining productivity in a knowledge-based economy. million apiece. Short on time? Dee: It seems there is a bit of a renaissance in these type of productivity tools at the moment.

Data Visualization 169

Data Visualization Artificial Inteligence Customer Experience Technology 169

Userpilot

AUGUST 8, 2024

A well-defined product strategy contains four key elements – the product vision , target customers , goals , and product initiatives. Next, define a vision that communicates your product’s long-term goals and set SMART goals that align with your business objectives to help you measure progress.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Product Strategy 105

Gainsight

APRIL 11, 2025

Tools like community forums, knowledge base articles, and gamification are all great, but how do you build a community thats more than the sum of its parts? Combining a smart foundational strategy with execution via a community platform will help you bring your community vision to life. Let’s dive in.

Customer Feedback 59

Customer Feedback Customer Experience User Testing Feedback Software 59

Mind the Product

MARCH 7, 2018

Product knowledge bases play a similar role, allowing product and customer success teams to get their years of experience — strategies for best-using each feature, advice for integrating with other tools, examples of powerful use cases — out of their heads and into a searchable storehouse of product information. .

Data Visualization 143

Data Visualization Analytic Tools Feedback Software Product Research 143

The Product Coalition

AUGUST 28, 2023

As we move forward, armed with our architectural design, we’re ready to bring our software vision to life in the next stages of the Software Development Life Cycle. Coding Based on Design Translate the detailed design specifications into actual code. Implementation Phase This step is where you bring your ideas to life.

Feedback Software 148

Feedback Software Reporting Tools Software Development Software Developers 148

Userpilot

AUGUST 17, 2024

Digital transformations often fail due to unclear vision and outdated methods, not team adoption or tech implementation issues. The key culprit is the lack of clear vision and strategy. AI tools can replace the need for traditional FAQ sections or knowledge bases and allow users to find the information they need via a chat interface.

Data Visualization 104

Data Visualization Product Research Weak Development Team Analytic Tools 104

Userpilot

NOVEMBER 24, 2022

At the same time, product decisions shouldn’t be based solely on customer requests. To avoid falling into the customer request trap, we need to build only features that solve customer problems that are aligned with the product vision. Resolving the issue could be as simple as referring the customer to existing knowledge base articles.

Feedback Software 98

Feedback Software User Testing Product Research Customer Experience 98

Userpilot

AUGUST 31, 2022

Avoid the feature fallacy trap by sticking to your product vision, but be open to making adjustments when necessary. Stick to your product vision and only make adjustments when the suggestions fit your overall strategy. If it’s the latter, then simply creating extensive knowledge base content will help.

Feedback Software 19

Feedback Software Customer Feedback User Testing Customer Experience 19

Gainsight

SEPTEMBER 5, 2022

First, CSMs can use a high-touch approach to build knowledge bases, common responses, and customer experiences for self-service customers, just as they did for corporate clients. They can help you hone your vision and mission, galvanizing teams around the exciting possibilities for DCS. Let CSMs build the customer journey .

Analytic Tools 98

Analytic Tools Customer Experience User Friction User Testing 98

Intercom, Inc.

APRIL 7, 2021

70% of customer support teams have a knowledge base, FAQ section, or other help docs that allow their customers to self-serve. Every company has its own vision of what their customer-facing interactions should look and feel like. Chat has passed phone support. Defining “quality”. Quality” is a subjective term – and that’s okay.

Onboarding KPIs 129

Onboarding KPIs Reporting Tools Customer Experience Data Visualization 129

Userpilot

MARCH 7, 2022

Provide FAQs and a knowledge base to help customers find solutions to their problems. Customer onboarding uses welcome emails, product setup guides , feature callouts , knowledge base articles, walkthroughs , and other elements to help customers get familiar with the product. What is customer onboarding?

Onboarding KPIs 98

Onboarding KPIs Customer Experience Customer Feedback User Testing 98

Intercom, Inc.

MARCH 24, 2021

With traditional knowledge bases, the key question is often: “How can we create articles that satisfy our customers’ search intent?” Define your funnel vision. Here are our tips for creating content that delivers long-term value: 1. Map your help content to your customers’ journey.

Data Visualization 165

Data Visualization Onboarding KPIs Reporting Tools Customer Experience 165

Usersnap

APRIL 29, 2023

This is possible thanks to the vast knowledge base that it was trained on and its advanced large language model. ” While that might be a good starting point, we’ve also gone ahead and included a few prompts and ideas-based product management tasks that can be time-intensive.

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

Userpilot

OCTOBER 30, 2022

In-app messages , chatbots, and knowledge bases are great examples of self-service you can take advantage of. Userpilot’s knowledge base. This kind of content aims to project your product vision , build authority, and drive retention in the long run. Organize customer communication.

Feedback Software 98

Feedback Software Data Visualization Customer Communications Customer Experience 98

The Product Coalition

DECEMBER 18, 2016

This Agile Life With topics covered including vision, strategy, product and design, “This Agile Life” touches on every topic involved in agile product management. This channel includes episodes about data and business, and provides a general knowledge base for all professionals in the modern business world.

Product Manager 60

Product Manager Product Management Product Research Management 60

Userpilot

JULY 16, 2024

Here’s an overview of what teams are involved in this process: Product Management Team : Defines the product vision and features based on market research and customer feedback , ensuring alignment with user needs to enhance the SaaS experience. Customize your resource center with Userpilot.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Product Research 105

Userpilot

JULY 25, 2024

Director/Head of Customer Success (8+ Years) : You’ll lead the entire customer success team, setting the vision and overseeing all strategies related to customer acquisition , retention, and growth. Expertise in customer data analysis, program development, and strategic thinking is key. Userpilot’s customer self-service portal.

Data Visualization 95

Data Visualization Analytic Tools Reporting Tools Feedback Software 95

Intercom, Inc.

JUNE 23, 2020

In today’s very special bonus episode, we’re joined by leaders from our Product and Support teams to hear about the new Conversational Support Funnel – why we built it, how we use it, and our vision for the future.

Reporting Tools 118

Reporting Tools Customer Experience User Testing Data Visualization 118

Userpilot

SEPTEMBER 10, 2024

How to improve customer experience Based on the data and metrics you can track, here’s how you can improve customer experience: Self-service resources : Develop and maintain a robust knowledge base, FAQs, and in-app guidance tools that empower users to resolve issues on their own.

Data Visualization 111

Data Visualization Analytic Tools Feedback Software Product Research 111

Userpilot

DECEMBER 17, 2020

Trusted Long-Term Users – Loyal customers often have much insight into use cases, familiarity with features and Knowledge Base material. If you have a clear vision behind your product roadmap and you know where you want to go, listening to users could lead you astray if those users don’t get the vision.

Feedback Software 98

Feedback Software Customer Feedback User Testing Analytic Tools 98

Userpilot

MAY 15, 2024

Productboard Productboard is a product management platform designed to help product teams prioritize features, understand customer needs, and align their work with the product vision. It supports live chat messaging, automated chatbots, a knowledge base , and help desk functionality. Amplitude integrations: Slack.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

Userpilot

JULY 20, 2024

Responsibilities include defining the user experience vision, leading large-scale projects, managing a team of designers and strategists, and ensuring that all user experience efforts align with the company’s strategic goals. Lead Experience Strategist/UX Director : Senior leadership position overseeing the entire UX strategy and team.

Data Visualization 94

Data Visualization Analytic Tools Research Software Feedback Software 94

The Product Coalition

JULY 11, 2017

The product manager of today is wearing many hats, using a broad knowledge base to define the problem-solution-fit, make trade-off decisions, bringing together cross-functional teams, ensuring alignment between diverse functions, while still commanding the respect of engineering. In turn, the product management role has expanded.

User Testing 60

User Testing Customer Feedback Customer Experience Finance 60

Mind the Product

JANUARY 10, 2017

For a complete handbook on how to use a certain software product we use Wikipedia’s open source MediaWiki to create our own company Wiki as a knowledge base accessible to anyone within the company. Strategy Paper. Never heard of this one? Let me explain. In a strategy paper you lay out why a certain topic is important to the company.

Research Software 84

Research Software Analytic Tools Data Visualization Reporting Tools 84

The Product Coalition

MAY 9, 2020

This gives the product team a skewed vision of the customer journey. series, and build your product knowledge base, starting with, What is Product Marketing Management? They can browse from their mobile device while logged out, and then come home to a desktop, log in, and make the booking immediately.

Data Visualization 100

Data Visualization Analytic Tools Onboarding KPIs User Testing 100

Userpilot

APRIL 18, 2023

It’s about creating a holistic customer experience that aligns with your product vision and business objectives. To solve this, add an in-app help center to give users access to the knowledge base , tutorials, videos , and support tickets right from the product UI. Why do you need a customer success strategy?

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

MAY 22, 2023

You can build a CX strategy by: Starting clear customer experience vision and goals using the likes of SMART framework. Your customer success team should work closely with the product and content teams to include self-training materials, knowledge base , product documentation, etc., in the resource center.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Product Research 96

Arkenea

JULY 5, 2024

AI handles Customer service services by tapping into our knowledge base and answering customers’ questions. This requires a combination of technical acumen, business savvy, and the ability to inspire and lead diverse teams toward a common vision of improving patient care through technology.

Data Visualization 52

Data Visualization Technical Review Healthcare CTO 52

Userpilot

JUNE 19, 2024

Transform product management workflows with Confluence : Simplify collaboration and information sharing amongst various teams by establishing a centralized knowledge base , helping align decision-making throughout the product lifecycle.

Data Visualization 59

Data Visualization Analytic Tools Feedback Software Research Software 59

Userpilot

APRIL 30, 2024

Define high-level goals to guide your marketing efforts As with most processes in SaaS, developing a marketing growth strategy starts with goal-setting because it gives it focus and ensures alignment with the product vision and strategy. For example, your general goal could be to increase your revenue or market share. It makes sense.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105