The Product Coalition

MAY 11, 2021

Two weeks later, I joined the company as Head of Product and manager of a team of 15 people I have never met before and I would not meet in person for at least the next 3 months. My first challenge when joining Aircall was to get to meet peers fast and build relationships, remotely. The answer was: ‘You talk to the Product Manager’.

Leadership 178

Leadership Feedback Software User Testing Customer Feedback 178

Roman Pichler

AUGUST 16, 2022

This does not mean, though, that you must like the other person and that you must be happy and smiley all the time—nor does it mean sugar-coating messages, only telling people what they want to hear, and putting up with issues. First, empathy is the foundation for effective leadership. Not everyone we meet is a highly empathic person.

Product Management 278

Product Management Product Manager Product Research Customer Experience 278

The Product Coalition

JANUARY 16, 2022

Always callout non-goals, in addition to the goals for a leadership review you are leading Earlier on in my PM career, while I would call out the explicit goals and feedback I needed from leadership reviews, I never took the time to communicate what we would not discuss. to get alignment. how do you do so? Use the “so-what?”

Product Management 162

Product Management Product Manager Document Leadership 162

Product Management University

SEPTEMBER 10, 2023

As the customer success manager (CSM) role evolves into more of a strategic customer leadership role versus a tactical reactionary role, it’s critical to build relationships with customer executives, and in most cases, it’s not as difficult as you think. How to facilitate a strategic account planning meeting.

Customer Experience 130

Customer Experience Product Research Government Leadership 130

The Product Coalition

FEBRUARY 24, 2023

How many meetings? 11 AM is typically when my first meeting starts. Sometimes I’ll still be in meetings, as there are occasional team or leadership calls scheduled for lunch. I’ll make my last cup of joe, visit coworkers in their offices, or review personal items like emails or messages from friends.

Technical Review 107

Technical Review Feedback Software Product Research Messaging 107

Product Talk

JANUARY 18, 2023

Meet the Continuous Discovery Champion, Helena Jeret-Mäe. Meet the continuous discovery champion, Helena Jeret-Mäe. This simple opportunity solution tree captures how Helena was thinking about messaging at the beginning of this process. So what we did was have the users send notifications to each other disguised as messages.”.

Feedback Software 218

Feedback Software Product Research Customer Experience User Testing 218

Product Talk

NOVEMBER 8, 2023

Product leadership coach Petra Wille became fascinated with the idea of Communities of Practice because in her experience, they were the differentiating factor between companies that had successful product orgs and those that didn’t. Maybe you meet two people that make a difference to your discovery. We primarily gather in Slack.

Product Research 208

Product Research Books Research Software Analytic Tools 208

Intercom, Inc.

MAY 18, 2021

Customers want to use messaging channels for support. Customers’ (and businesses’) preference for messaging channels has significantly grown since the onset of the pandemic. Get your copy of the thought leadership paper. There’s never been a better time to invest in conversational support. Ready to get started?

Research Software 210

Research Software User Testing Customer Feedback Reporting Tools 210

Modus Create

JULY 11, 2019

People who climb the ranks into a leadership position are also often natural leaders. In a meeting setting, taking control of the conversation and agenda are second nature to them. They may encourage others to deviate from the planned meeting agenda. ” Meet With Leadership Beforehand. What are your thoughts?”

User Testing 72

User Testing Feedback Software Weak Development Team Leadership 72

Userpilot

MAY 20, 2024

Having identified your prospective advocates, prompt them to action, like leaving a review, with targeted in-app messages. Prospective customers are more likely to trust a recommendation from someone they know than your marketing messages. For instance, the message below encourages users to submit a G2 review.

Analytic Tools 90

Analytic Tools Feedback Software Customer Feedback Customer Experience 90

ProductPlan

APRIL 17, 2020

5 Key Responsibilities of Intentional Leadership of a Remote Product Team. 5 Key Responsibilities of Intentional Leadership of a Remote Product Team. It sends a strong message that you don’t trust your people or believe they are capable of accomplishing their objectives when out of sight. You manage people.

Leadership 69

Leadership Customer Experience User Testing Roadmap 69

Intercom, Inc.

MAY 25, 2021

Download your copy of the thought leadership paper now. Messaging is rapidly becoming a key channel for customer support. According to Forrester’s research, prior to the pandemic, messaging was ranked fifth overall in terms of channel usage. Messaging provides a faster, more efficient customer experience.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

The Product Coalition

JULY 22, 2021

that’s not me, I always talk to leadership about my plans and their buy-in is crucial to anything I do as a product manager. Leadership are the ones who can make or break your initiatives internally, they have power. Their excitement will shine through in every meeting they have with customers and other team members.

User Testing 158

User Testing Roadmap Messaging Leadership 158

Usersnap

SEPTEMBER 29, 2022

The disruptive growth approach focuses on gaining market leadership with a lower-cost product, which will help capture new customers. The main goal of a disruptive SaaS growth strategy is to give your company fast market leadership and the competitive edge. Disruptive products are low priced and high volume. Make sense of your data.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Bain Public

APRIL 17, 2020

Career Development Program Details: Whether you are a Founder or part of the Product, Engineering or leadership team, you need actionable strategies and impactful techniques that drive results today. Targeted to startups, scale-ups or SMB organizations It takes place over 12 weeks, live via Google Meet. Where do I manage the roadmap?

Workshop 52

Workshop Leadership Document Roadmap 52

Atlassian

FEBRUARY 18, 2022

When working remotely, you can promote psychological safety by being intentional about scheduling one-on-one meetings, asking open-ended questions, modeling boundaries, and setting expectations for video meetings. In Leadership. How does leadership style affect psychological safety? What is psychological safety?

Weak Development Team 132

Weak Development Team Leadership Consulting Reporting Tools 132

Intercom, Inc.

SEPTEMBER 1, 2021

As Intercom has grown and evolved over the years, so has the way we work – under the leadership of Ali Biggs and alongside colleagues like Christine Sotelo , we have carefully expanded the size of the team and our remit. We meet regularly as a team – both for meetings and for virtual happy hours where we play games or just chat. .

Marketing 138

Marketing Product Marketing User Friction Customer Feedback 138

The Product Coalition

APRIL 2, 2022

Self-control can manifest in managing a tough meeting, not allowing ourselves to be hijacked by our negative emotions, and dealing with pressure. People with this competence meet commitments and keep promises, hold themselves accountable for meeting their objectives, and are organized and careful in their work.”

Product Management 153

Product Management Product Manager User Testing Customer Experience 153

UX Studio

JULY 30, 2018

I can’t wait to meet exciting new people and help them to build great design organisations. This program is for people in leadership roles, who are running product or design teams in their company. How will the Design Leadership Program work? build a design culture in their organisations. How to apply?

Leadership 40

Leadership UX Startups Messaging 40

Alchemer Mobile

JUNE 15, 2021

Daily standups, weekly demos, monthly all-hands meetings, quarterly in-person retreats, or annual team summits—these are all forms of ritual and routine that help keep remote teams on track and connected to their goals and to each other. Keep this in mind when talking with your team and leadership remotely. Adopt routines and rituals.

Data Visualization 195

Data Visualization Research Software Product Research User Testing 195

Product Talk

FEBRUARY 12, 2020

Lisa began her career in data science and spent four years as a data scientist at Airship , a marketing and messaging automation company. Meet Lisa Orr, Senior Product Manager at Airship. Within marketing, a “channel” is a medium through which to deliver messages such as push notifications or email. Tweet This.

Product Research 175

Product Research Data Visualization User Testing Research Software 175

Product Innovation Educators

SEPTEMBER 18, 2023

She sent me an email message that got my attention, and I’d like to read part of it. When it comes to PM leadership roles, hiring teams would share the same small handful of reasons for rejecting candidates. Think about how you can meet the needs of each person you meet in the interview process.

Weak Development Team 106

Weak Development Team Feedback Software Research Software Startups 106

People-First Product Leadership

JANUARY 7, 2024

The color would be a conversation starter and bring some fun into Zoom and in person meet ups. For me, I’m looking forward to applying what I learned in 2023 - which was in a large part due to People-First Product Leadership. Leader: Reinventing the Future of Leadership". I bought a green nail polish to be adventurous.

Artificial Inteligence 52

Artificial Inteligence Weak Development Team Feedback Software Leadership 52

Roman Pichler

NOVEMBER 2, 2021

A development team does a good job if the following three conditions are fulfilled: First, the group reliably meets the agreed sprint goals and delivers product increments that offer a great user experience and exhibit the desired software quality. Do you think you are on track to meet the sprint goal?”

Weak Development Team 328

Weak Development Team Development Software Review Technical Review 328

People-First Product Leadership

APRIL 5, 2024

Click on a link above to sign up or message me - dianas(at)gmail.com. Leadership's Role in Career Development: Leaders should help their teams advance by letting them take the initiative and make decisions. Thank you for reading People-First Product Leadership. Plus here are two articles which introduce alternative viewpoints.

Leadership 59

Leadership Customer Experience Product Research Messaging 59

Intercom, Inc.

DECEMBER 16, 2019

A survey from ITSMA and ABM Leadership Alliance found that 45% of marketers report seeing at least double the ROI compared to traditional marketing. Source: ITSMA and ABM Leadership Alliance ). What: What messages will you communicate to your target accounts? We use Intercom as our messaging platform (no surprise there ??)

Reporting Tools 189

Reporting Tools Research Software Marketing Customer Experience 189

Ronke PM

AUGUST 16, 2023

This crucial aspect entails the leadership and cross-functional teams actively nurturing and cultivating a customer-centric culture, placing the customer at the heart of decision-making processes. Customer Success/Relationship Managers When I join a new organization, these people are the second team I meet with.

Onboarding KPIs 52

Onboarding KPIs Weak Development Team Research Software Customer Experience 52

The Product Coalition

SEPTEMBER 29, 2023

Role Dysfunction in Companies: Unraveling the Mysteries of Organizational Complexity Have you ever found yourself in a meeting thinking: “Wasn’t John in charge of this?” So, what’s the central message I want you to take away? or “Since when is this my responsibility?”. If the answer is yes, welcome to the club! Target Teal.

Technical Review 129

Technical Review Systems Review Document Article 129

The Product Coalition

FEBRUARY 5, 2021

In this article, we’ll take a look at what product leadership is really about, why coaching is the highest-impact tool that a product leader can have in their toolbox and how to get started using coaching yourself. The main message here… your success as a product leader depends on your team being empowered and solving problems for themselves.

Data Visualization 142

Data Visualization Reporting Tools Embedded Analytics Feedback Software 142

bpma ProductHub

FEBRUARY 4, 2018

By Jennifer Gridley – As we approach Valentine’s Day, some may be enjoying The Spice Girls’ 1996 hit for its romantic message. Helps engineering to ensure the product meets the market requirements identified by PM. Ultimately responsible for successful delivery of product that meets requirements. And we’re not alone.

Product Management 171

Product Management Product Manager Customer Experience Differentiation 171

Product Management Unpacked

JULY 9, 2020

Pendo’s chief product officer shares his take on product management leadership. “If With Pendo, product teams can understand user behavior and sentiment and then act on those insights by engaging with users through in-app messaging or surveys. However, Pendo’s platform of tools isn’t exactly what Crofts considers his primary product.

Analytic Tools 185

Analytic Tools Reporting Tools Data Visualization Product Research 185

UX Studio: Product Management

JUNE 22, 2021

Today there is a new school of leadership emerging to remove this frustration. It’s called empowering leadership. This leadership style encourages leaders to give freedom and responsibility to people and stop controlling and micromanaging them. If done right, empowering leadership can free up a lot of time for managers.

Data Visualization 130

Data Visualization User Testing Analytic Tools Weak Development Team 130

Intercom, Inc.

JANUARY 24, 2023

Users have rising expectations for premium-grade messaging software, similar to the apps they use every day: Whatsapp, Messages, and Slack. The landscape was primed for reinventing Messenger, the need for a product vision was clear, and we had an ambitious deadline to meet. Time to get to work! A framing to set the scene.

Vision 118

Vision Feedback Software Customer Experience User Testing 118

bpma ProductHub

AUGUST 1, 2016

During leadership meetings, the product manager may give a status update instead of a recommendation. NYSE:NEWM), where she combines innovation and strategy to help her team ideate, develop, build, launch and modify digital products that meet the needs of small and medium sized businesses.

Product Management 218

Product Management Product Manager Technical Review Management 218

Userpilot

JANUARY 8, 2024

This could include tutorials, product demos, customer success stories, thought leadership, and any other related content. For example, Calendly’s free meeting links include a “powered by Calendly” tag that subtly promotes the brand. Use visuals, videos, and clear messaging to capture the attention of your target audience.

Analytic Tools 95

Analytic Tools Research Software Feedback Software Customer Experience 95

The Product Coalition

APRIL 12, 2021

Share kudos in 1:1s, in team meetings, in company meetings… there is nothing better than feeling validated and that your work is appreciated. I launched a meeting that we called ‘Product Labs’, which is our space to explore product challenges, ideas and methodologies. Last but not least, do not forget to celebrate achievements.

Customer Experience 114

Customer Experience Product Management Product Manager User Testing 114

Gainsight

DECEMBER 15, 2023

Tip 1: Learn the Revenue Love Language CS orgs are now at the executive leadership table and in the boardroom. In addition to talking about business value, outcomes, and opportunities, be prepared to produce and discuss bottom-line data in a way that leadership is used to. “You They need to be able to present effectively.

Sales Training 52

Sales Training Reporting Tools Customer Experience Data Visualization 52