Productside

APRIL 9, 2025

His insights are grounded in decades of hands-on leadership across engineering, business development, and product strategyand his take on innovation is both practical and bold. There has to be a strategic reason, a clear sponsor, and a message that lands with everyonenot just the exec team. Youre not doing the transformation for fun.

Data Visualization 177

Data Visualization Customer Feedback Product Research Analytic Tools 177

The Product Guy

DECEMBER 10, 2024

If colleagues or leadership feel that you are more focused on self-promotion than contributing to team success, it can erode trust. When your messaging and expertise feel scattered, stakeholders and peers may have difficulty associating you with a clear value proposition.

Branding 150

Branding Product Management Product Manager Management 150

Product Innovation Educators

DECEMBER 16, 2024

Nishants visionary leadership, industry knowledge, and commitment to innovation make him a driving force in shaping the future of software product management. Passionate about the field, Nishant has immersed himself in research at Capitol Technology University since 2022, exploring the challenges, trends, and solutions in product management.

Research Software 266

Research Software Feedback Software User Testing Product Research 266

Productside

APRIL 2, 2025

What: Slack offers channels, messaging, and integrations for focused team communication. Share it with leadership. Bringing Product Stories to Life Storyboarding is a leadership tool that helps product managers cut through confusion, align faster, and influence decisions that matter. Show it to your team.

Data Visualization 177

Data Visualization User Testing Product Research Product Management 177

The Product Guy

MARCH 5, 2020

Product Managers must be able to communicate to a variety of people across different departments – stakeholders, developers, designers, marketing, leadership, etc. – and, although we wish it were true, one message or document doesn’t work for all groups.

Document 405

Document Enterprise Leadership Messaging 405

Product Innovation Educators

FEBRUARY 24, 2025

The key message: Focus on solving one problem exceptionally rather than competing on multiple features. Our guest, Anya Cheng, founded Taelor, combining her leadership experience at B2Cs and her knowledge of tech product management, to make it easy for men to wear stylish clothes for any occasion.

User Testing 179

User Testing Research Software Feedback Software Customer Communications 179

Product Innovation Educators

JULY 3, 2023

Walmart tried a text-messaged-based commerce concierge service called Jet Black, which was an upscale product in select markets. Walmart’s buy-online, pick-up-at-store model, which was already growing before the pandemic, became supercharged during the pandemic.

Artificial Inteligence 282

Artificial Inteligence Leadership User Testing Feedback Software 282

Productside

JUNE 17, 2025

They needed clear, customizable ways to show WellNest program ROI to their leadership. Heather and Tommy co-created persona-based messaging with the marketing team and trained customer success and sales with mock scripts, call guides, and feature proofs. One insight: HR managers didn’t just need dashboards. The result?

Product Research 156

Product Research Strategy Product Management Product Manager 156

Intercom, Inc.

JUNE 30, 2021

The solution requires companies to institute two parallel career growth paths — one that focuses on people management and another that focuses on leadership as an individual contributor , often titled as staff or principal designers. Leadership. So how can you become a design leader without going into management?

Leadership 174

Leadership Feedback Software Customer Experience Systems Review 174

Product Innovation Educators

MARCH 1, 2021

Today, he’ll help you prepare a path to leadership roles. . 6:28] How can product managers change their mindset to prepare for a senior leadership role? We need to reframe the messages we tell ourselves. 20:21] What actions should product managers take as they’re moving toward senior leadership?

Leadership 185

Leadership Product Management Product Manager Customer Feedback 185

Product Innovation Educators

DECEMBER 23, 2024

The key takeaway from Mike’s discussion is that while AI can be a useful tool for early-stage testing and iteration, it should be used to supplement, not replace, traditional customer research methods.

Artificial Inteligence 241

Artificial Inteligence Research Software Feedback Software User Testing 241

Intercom, Inc.

SEPTEMBER 15, 2022

And when typing a message, there is a lot more room for ambiguity and misunderstanding, even when the interlocutors know each other well. Together, they’ll talk about the evolution of emojis, recent trends in business messaging, and how organizations can use emojis to build better relationships with their customers. Enter the emoji.

Messaging 129

Messaging Reporting Tools Research Software Data Visualization 129

Lenny Rachitsky

NOVEMBER 19, 2024

Yet, like many managers, my calendar is packed, my unread Slack messages seem endless, and my attention is pulled in countless directions. Now that I have experienced AI-augmented product management and leadership, I don’t think I could work for a company where AI wasn’t allowed. It has already leveled up my game.

User Testing 129

User Testing Customer Feedback Feedback Software Reporting Tools 129

Product Innovation Educators

SEPTEMBER 30, 2019

5:05] What is your leadership philosophy? True leadership is not about being the boss. It’s about convincing people to follow you because your message is so compelling. By doing the homework, you can find out what the people you’re trying to influence value and tailor your message to them. Innovation Quote.

Certifications 263

Certifications Leadership Messaging Technology 263

Product Talk

FEBRUARY 12, 2020

Lisa began her career in data science and spent four years as a data scientist at Airship , a marketing and messaging automation company. Lisa explains that “Orchestration is a catch-all term that refers to orchestrating messages across different channels—sometimes referred to as cross-channel orchestration.” Tweet This.

Product Research 270

Product Research Data Visualization User Testing Research Software 270

Lenny Rachitsky

FEBRUARY 2, 2025

Tobi remains deeply technical, frequently coding alongside his team, and is known for his unique approach to leadership, product development, and company building. Listen now on Apple , Spotify , and YouTube. e-commerce. Is it a rivalry, or a desire to build something better?

Leadership 69

Leadership User Testing Customer Experience Vision 69

Lenny Rachitsky

NOVEMBER 12, 2024

Aim for under a minute (make it feel lightweight) Film two takes (or more) to get your message clear and succinct In your message, pitch the brevity and time ROI for everyone: Most PMs still don’t do Looms outside of major announcements or bug reports. Remember that receiving a Loom can initially feel like a burden.

Product Research 111

Product Research Reporting Tools Data Visualization Product Management 111

The Product Manager Coach Blog

JANUARY 14, 2025

Tailor Your Communication: Adapt your messaging for different audiences, whether its engineering teams or senior leadership. Advanced Tactics: Stakeholder Mapping: Use tools like the Stakeholder Alignment Blueprint (available on jonihoadley.com) to identify key goals and concerns.

Data Visualization 93

Data Visualization Customer Feedback Strategy User Friction 93

Product Innovation Educators

AUGUST 26, 2024

In this episode, Tiffany Price explains how AI affects workplace culture, team dynamics, and leadership. In this episode, Tiffany Price explains how AI impacts workplace culture, team dynamics, and leadership strategies, offering insights for product managers in this evolving landscape.

Data Visualization 290

Data Visualization Research Software Generative AI Artificial Inteligence 290

Product Talk

JANUARY 18, 2023

This simple opportunity solution tree captures how Helena was thinking about messaging at the beginning of this process. At that time, Helena made the conscious choice not to build a full-fledged messaging system within the platform. So what we did was have the users send notifications to each other disguised as messages.”.

Feedback Software 298

Feedback Software Product Research Customer Experience User Testing 298

Userpilot

JANUARY 20, 2024

How can message mapping support your company’s communication with customers and drive product engagement ? We also show you how to create a message map for your SaaS! Utilizing message mapping ensures all team members’ alignment in their communication across various channels. Let’s get to it! Book the demo!

Messaging 100

Messaging User Testing Research Software Analytic Tools 100

Roman Pichler

AUGUST 16, 2022

This does not mean, though, that you must like the other person and that you must be happy and smiley all the time—nor does it mean sugar-coating messages, only telling people what they want to hear, and putting up with issues. First, empathy is the foundation for effective leadership.

Product Management 327

Product Management Product Manager Product Research Customer Experience 327

Product Talk

JANUARY 24, 2024

Ben will then send a direct message to anyone who comments on or reacts to the post, asking them if they would be open to doing a quick Zoom interview. He sends one follow-up message to anyone who doesn’t respond to his first message. However, Ben shares that it’s taken time to refine his messaging for this type of outreach.

Research Software 307

Research Software Feedback Software User Testing Customer Experience 307

Intercom, Inc.

MAY 25, 2021

Download your copy of the thought leadership paper now. Messaging is rapidly becoming a key channel for customer support. According to Forrester’s research, prior to the pandemic, messaging was ranked fifth overall in terms of channel usage. Messaging provides a faster, more efficient customer experience.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

Intercom, Inc.

SEPTEMBER 28, 2021

Product management varies depending on your industry, company stage, company leadership, or teammates. Customers were keen to send transactional messages with Intercom, but i nstead of implementing the industry-standard solution, we looked a little closer at the needs of our customers and their users ”.

Feedback Software 249

Feedback Software Product Management Product Manager User Testing 249

The Product Coalition

MAY 11, 2021

I have also complemented this with a second meeting where I share wider topics linked to management & leadership (HR news, leadership ongoing topics, new processes and tools …) and provide space for questions and debate. And don’t find excuses not to communicate when you have an uncomfortable message to share.

Leadership 187

Leadership Feedback Software User Testing Customer Feedback 187

The Product Coalition

JANUARY 16, 2022

Always callout non-goals, in addition to the goals for a leadership review you are leading Earlier on in my PM career, while I would call out the explicit goals and feedback I needed from leadership reviews, I never took the time to communicate what we would not discuss. to get alignment. Use the “so-what?”

Product Management 199

Product Management Product Manager Document Leadership 199

The Product Coalition

OCTOBER 26, 2021

The team resents me and senior leadership supports me. I got this message as part of a Facebook discussion on the role of the product leader. What can I say, product leadership is a tough role to play. That’s when you know that the message has truly sunk. I am burning out.” It can only help everyone align.

Leadership 186

Leadership Messaging Customer Experience Travel 186

Intercom, Inc.

MAY 18, 2021

Customers want to use messaging channels for support. Customers’ (and businesses’) preference for messaging channels has significantly grown since the onset of the pandemic. Get your copy of the thought leadership paper. There’s never been a better time to invest in conversational support. Ready to get started?

Research Software 210

Research Software User Testing Customer Feedback Reporting Tools 210

The Product Guy

APRIL 9, 2019

We perceive strategy from the management as the gospel – Usually the opposite, a good leadership team usually expects the individual contributors to provide iterative feedback. Some fundamental principles I found helpful when starting this exercise, Keep it short and sweet so that you can quickly memorize the core message.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

Product Innovation Educators

SEPTEMBER 18, 2023

She sent me an email message that got my attention, and I’d like to read part of it. When it comes to PM leadership roles, hiring teams would share the same small handful of reasons for rejecting candidates. She sent me an email message that got my attention, and I’d like to read part of it.

Weak Development Team 290

Weak Development Team Feedback Software Product Research Research Software 290

Product Talk

OCTOBER 2, 2024

Founded and headquartered in Landshut, Germany, HiveMQ empowers businesses to transform with the most trusted MQTT platform (a messaging protocol used for connecting sensors and devices, such as in the Internet of Things). In his role on the leadership team, he is responsible for shaping and executing their product strategy.

Feedback Software 278

Feedback Software Customer Experience Data Visualization User Testing 278

Lenny Rachitsky

MARCH 6, 2025

Brought to you by: • Eppo —Run reliable, impactful experiments • Airtable ProductCentral —Launch to new heights with a unified system for product development • Sinch —Build messaging, email, and calling into your product — Ivan Zhao is the co-founder and CEO of Notion.

Feedback Software 111

Feedback Software User Testing Customer Feedback Vision 111

Intercom, Inc.

OCTOBER 22, 2020

Nate agrees, believing that a great customer experience requires taking a holistic, strategic approach that encompasses a wide range of factors – from strategy and leadership to the voice of the customer, experience engineering, and employee experience. Strategy and leadership. Voice of the customer.

Data Visualization 218

Data Visualization Reporting Tools Customer Experience Customer Feedback 218

Product Innovation Educators

MAY 18, 2020

Product leadership. Email and social media messages planned ahead of time. Product leadership. * After a lot of thought and interaction with others, I wrote a vision for the Summit that focused on professional development and learning for product managers and leaders. [8:16] Customer research. Communication. And more. [9:30]

User Testing 320

User Testing Research Software Feedback Software Reporting Tools 320

UX Planet

MAY 27, 2025

Whether its push notifications, in-app messages or customer support, every interaction should feel true to your brands purpose. The Real Role of Leadership Who is responsible for UX? Key steps for leadership to consider: 1. Deliver honest, transparent value, and your customers will reward you with loyaltyand more downloads.

Finance 98

Finance Research Software Feedback Software Analytic Tools 98

Roman Pichler

MAY 10, 2017

As these skills form a large set, I like to divide them into three sub groups: strategic, tactical, and leadership capabilities, as the picture below shows. Leadership skills enable you to effectively guide the development team and lead the stakeholders, create an inspiring vision , and reach sustainable agreements , to name just a few.

Product Management 187

Product Management Product Manager User Testing Data Visualization 187