The Product Coalition

MARCH 8, 2020

I recently attended an excellent leadership programme, which led me to reflect more deeply on what makes a stand out leader. Of course, a large part of leadership is about designing good domain strategy & operating models etc, but this article focuses on the more emotive, people elements. Recognition for what they do.

Leadership 78

Leadership Weak Development Team Reporting Tools Feedback Software 78

Modus Create

JUNE 23, 2021

There are two ways to talk about transformational leadership. . We can dive deep into the academic theory created by Bruce Avolio and Bernard Bass in 1991 and understand how it fits into the broader Full Range Leadership Model. . But first, let’s define transformational leadership. . What is Transformational Leadership?

Leadership 95

Leadership Technical Review Data Visualization Vision 95

Mind the Product

APRIL 6, 2020

Our goal was to define how we would set and communicate the company strategy, and how that strategy would lead OKRs and backlog definition. Product (and company) strategy is the backbone that guides product goal-setting and roadmap definition, although it’s sometimes overlooked or confused with having a vision. How will you win?

Product Strategy 109

Product Strategy Strategy Feedback Software Customer Experience 109

Userpilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. Then you are in the right place! Let’s get right into it!

Product Research 75

Product Research Onboarding KPIs Customer Experience Data Visualization 75

Bain Public

JULY 1, 2022

(Montreal, Canada) – Paul Ortchanian, Founder, CEO, Head of Product, Data and Strategy of Bain Public , lead a workshop on June 5th in collaboration with NEXT AI for a third year in a row. Paul’s unique experience brings together the necessity of great engineering and the beauty of product strategy.

Workshop 52

Workshop Artificial Inteligence Leadership Education 52

The Product Guy

APRIL 9, 2019

Journey Into the World of Strategy. The notion of a strategy in product management seems like something that only high-level stakeholders at the executive level should care about. After all, many product managers tend to treat a strategy as something that’s scared and driven top-down from the executive management level.

Feedback Software 148

Feedback Software Analytic Tools Technical Advisors Strategy 148

Product Management University

SEPTEMBER 10, 2023

As the customer success manager (CSM) role evolves into more of a strategic customer leadership role versus a tactical reactionary role, it’s critical to build relationships with customer executives, and in most cases, it’s not as difficult as you think. Kudos if you’re already there.

Customer Experience 130

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The Product Coalition

SEPTEMBER 10, 2023

It crafts the whole message around that goal. It requires the ability to turn information into an exciting message through words and content. And how does this message impact the specific people in the room? Think about the important context for your message to truly land. What unanswered questions does it spawn?

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Intercom, Inc.

MAY 18, 2021

A commissioned study by Forrester Consulting on behalf of Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , reveals how conversational experiences are fuelling customer retention and business growth for global companies. Customers want to use messaging channels for support. Enter Forrester.

Research Software 210

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Bain Public

JUNE 16, 2021

(Montreal, Canada) – Paul Ortchanian, Founder, CEO, Head of Product, Data and Strategy of Bain Public , lead a workshop on June 17th in collaboration with NEXT AI for a second year in a row. Paul’s unique experience brings together the necessity of great engineering and the beauty of product strategy.

Workshop 52

Workshop Leadership Artificial Inteligence Education 52

The Product Coalition

OCTOBER 26, 2021

Photo by Steven Lelham on Unsplash “I am in a new product lead role and I am stopping a launch because there is no strategy. The team resents me and senior leadership supports me. I got this message as part of a Facebook discussion on the role of the product leader. What can I say, product leadership is a tough role to play.

Leadership 153

Leadership Messaging Customer Experience Travel 153

Product Innovation Educators

JULY 3, 2023

They looked for strategies that made their physical stores assets rather than liabilities. Walmart tried a text-messaged-based commerce concierge service called Jet Black, which was an upscale product in select markets. One of their biggest growth opportunities is ecommerce or omnichannel commerce around groceries.

Artificial Inteligence 107

Artificial Inteligence Leadership User Testing Feedback Software 107

Roman Pichler

AUGUST 16, 2022

This does not mean, though, that you must like the other person and that you must be happy and smiley all the time—nor does it mean sugar-coating messages, only telling people what they want to hear, and putting up with issues. First, empathy is the foundation for effective leadership. Third, make regular reflection part of your work.

Product Management 275

Product Management Product Manager Product Research Customer Experience 275

The Product Coalition

JANUARY 16, 2022

Always callout non-goals, in addition to the goals for a leadership review you are leading Earlier on in my PM career, while I would call out the explicit goals and feedback I needed from leadership reviews, I never took the time to communicate what we would not discuss. to get alignment. Done, right? Use the “so-what?”

Product Management 162

Product Management Product Manager Document Leadership 162

Bain Public

MAY 22, 2020

(Montreal, Canada) – Paul Ortchanian, Founder, CEO, Head of Product, Data and Strategy of Bain Public , will be leading a workshop on June 8th in collaboration with NEXT AI. Paul’s unique experience brings together the necessity of great engineering and the beauty of product strategy. Session Information. Date: Friday, June 8th.

Workshop 52

Workshop Leadership Artificial Inteligence Education 52

Product Talk

JANUARY 24, 2024

For example, Ben will post about the problem space, as he did in the screenshot below, asking people to share their challenges with planning or connecting strategy to execution. Ben will then send a direct message to anyone who comments on or reacts to the post, asking them if they would be open to doing a quick Zoom interview.

Research Software 207

Research Software Feedback Software User Testing Customer Experience 207

ProductPlan

APRIL 12, 2022

Slack’s product strategy put it on a trajectory for success. In just a few short years, the business messaging app Slack established itself as a communication hub. Let’s explore the company’s product strategy to see what makes it different. Product strategy: slip into the customers’ shoes.

Feedback Software 52

Feedback Software Analytic Tools Research Software Product Strategy 52

Usersnap

SEPTEMBER 29, 2022

In 2022, the competitive strategy is not as much about analyzing the market opportunities but focusing on the satisfaction of customers. ⤵️ What are the levers of SaaS Growth Strategies? Types of SaaS Growth 5 steps to scale SaaS Growth, regardless of your competitive strategy 1. What are the levers of SaaS Growth Strategies?

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

The Product Coalition

MAY 11, 2021

I have also complemented this with a second meeting where I share wider topics linked to management & leadership (HR news, leadership ongoing topics, new processes and tools …) and provide space for questions and debate. And don’t find excuses not to communicate when you have an uncomfortable message to share.

Leadership 178

Leadership Feedback Software User Testing Customer Feedback 178

Intercom, Inc.

OCTOBER 22, 2020

Paul Hagen, a former CX Analyst at Forrester, says that a breakdown in CX often occurs for one of two reasons – a lack of strategy or poor execution that fails to close the loop from customer feedback to action. Strategy and leadership. Voice of the customer. The trick, Nate believes, lies not in radical, overnight changes.

Data Visualization 218

Data Visualization Reporting Tools Customer Experience Customer Feedback 218

Product Management University

FEBRUARY 12, 2024

As a product marketer though, this is more about your strategy and execution tactics that lead to year-over-year revenue growth. Do this for your top 3-5 market segments and then develop lead generation campaigns with messaging that’s industry specific. It’s more about demonstrating stronger leadership. You already know that.

Product Marketing 147

Product Marketing Marketing Customer Experience Differentiation 147

Product Innovation Educators

MARCH 21, 2022

We managed it out of one giant spreadsheet about target persona, messaging, positioning, etc. Companies dedicate most of their resources to engineering and product development and very little to messaging about their value propositions. At the macro level, go-to-market includes the company-level GTM strategy set by the executives.

User Testing 62

User Testing Marketing Strategy Customer Experience 62

Intercom, Inc.

SEPTEMBER 1, 2021

As Intercom has grown and evolved over the years, so has the way we work – under the leadership of Ali Biggs and alongside colleagues like Christine Sotelo , we have carefully expanded the size of the team and our remit. When I joined Intercom five years ago, I was thrilled with how closely PMM partnered with the product and sales teams.

Marketing 138

Marketing Product Marketing User Friction Customer Feedback 138

Intercom, Inc.

MAY 25, 2021

In April 2021, they surveyed over 500 global customer support decision makers – executives, vice presidents, directors, and managers – across EMEA and the United States, to learn more about the changes they’ve seen, and how they’re future-proofing their customer support strategy with conversational support.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

Bain Public

APRIL 17, 2020

Career Development Program Details: Whether you are a Founder or part of the Product, Engineering or leadership team, you need actionable strategies and impactful techniques that drive results today. The 12 lessons will cover the tactics, strategies and mindsets that underpin the 3 steps thinking. Where do I manage the roadmap?

Workshop 52

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The Product Bistro

MARCH 23, 2021

Or your product is a niche within the Business Unit, and marketing focusses their resources on the major components of the portfolio, and you find yourself doing messaging, positioning, and content creation/curation for collateral. Not the same thing as strategy. Or attending trade shows to get the word out. You get the idea.

Strategy 195

Strategy Document Leadership Product Management 195

Gainsight

JUNE 15, 2022

PLG is a strategy that puts the customer in the driver’s seat, where they set their own expectations and take a personal interest in the product. What Is a PLG Strategy? The strategy uses the product as the primary tool for customer acquisition, retention, and expansion. Building a PLG Strategy With Gainsight.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Radical Product

APRIL 30, 2020

But even OKCupid has found that black women get disproportionally fewer messages. They wouldn’t know that they are seeing disproportionally fewer messages?—?they Radical Product Thinking means systematically translating a vision into strategy, prioritization, execution, and measurement. But regulations will always play catch up?

Leadership 59

Leadership User Testing Vision Customer Experience 59

Intercom, Inc.

JULY 30, 2018

I use the snooze button to remind myself to follow up with leads who haven’t responded to my last message. It happens for a multitude of reasons — loss of budget for the project, change of leadership, better competitive offering. The post License to sell: 5 strategies to hit your sales quota appeared first on Inside Intercom.

Inbound 157

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Userpilot

NOVEMBER 23, 2023

That’s what Dave Martin , a product leadership coach, has talked about in his talk at this year’s Product Drive Summit hosted by Userpilot. Many companies lack differentiation strategies and drive product development by copying competitors. How is the outcome-based roadmap different from regular roadmaps? What are the most acute ones?

Feedback Software 86

Feedback Software Analytic Tools Product Research User Testing 86

ProductPlan

APRIL 17, 2020

5 Key Responsibilities of Intentional Leadership of a Remote Product Team. 5 Key Responsibilities of Intentional Leadership of a Remote Product Team. It sends a strong message that you don’t trust your people or believe they are capable of accomplishing their objectives when out of sight. Pave the way for alignment.

Leadership 69

Leadership Customer Experience User Testing Roadmap 69

Mind the Product

SEPTEMBER 17, 2019

Surely we’ve all noticed the increased emphasis on “strategy” as a core competency for product managers? For company leadership too, encouraging product managers to operate strategically can feel like a way to optimize both accountability and empowerment for an often-ambiguous role. Leadership should guide, not dictate.

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ProductPlan

AUGUST 10, 2023

It’s not sexy and won’t land the leadership team any TED Talks. Big bets have big payoffs, but there’s a reason it’s called gambling In the venture capital world, the prevailing strategy is to invest in multiple companies knowing that many will fail. However, they don’t fundamentally shake things up much.

Reporting Tools 94

Reporting Tools Feedback Software Product Research User Testing 94

Intercom, Inc.

DECEMBER 16, 2019

Just two years ago, only 29% of marketers reported ABM to be an effective strategy. Account-based marketing (ABM) is a targeting strategy where businesses market and sell to accounts – different people at one company – rather than to individual prospects at many different companies. Source: ITSMA and ABM Leadership Alliance ).

Reporting Tools 189

Reporting Tools Research Software Marketing Customer Experience 189

Userpilot

NOVEMBER 21, 2022

The insights from the market research feed into the go-to-market strategy. While developing the GTM strategy , they work with the marketing team to select the best ways of promoting the products. To be a good product launch manager, you need great project management and leadership skills. Go-To-Market strategy.

Product launches 89

Product launches Product Research User Testing Research Software 89

Product Innovation Educators

AUGUST 14, 2023

9:24] What issues do you see with strategy? A lot of companies have a mission statement that they think is a strategy or vision. The strategy is the plan of attack for how you’re going to get there. 12:41] How can leaders better communicate strategy? Communicating strategy requires a lot of repetition.

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Product Talk

FEBRUARY 12, 2020

Lisa began her career in data science and spent four years as a data scientist at Airship , a marketing and messaging automation company. Teresa was impressed by how Lisa took the big, hairy product idea of orchestration (more on that in a moment) and turned it into a tamable, iterative product strategy. Tweet This.

Product Research 175

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