Userpilot

OCTOBER 31, 2024

Product analytics refers to the process of gathering and analyzing data on how users interact with a product. It tracks key metrics such as feature usage , user flows, and behavior patterns to explore user preferences and pain points. Why should you have a product analytics strategy?

Data Visualization

Product Talk

JUNE 11, 2025

We explored a few characteristics to look out for when selecting your pilot teams, including the relationships among the team members, their mindset and willingness to learn, and their access to customers. They’re not talking to customers regularly. It’s why our executive leadership meetings can be so tough.

Product Research

BrainMates

OCTOBER 20, 2024

The Customer Service Gap Model By ADRIENNE TAN In competitive markets, delivering superior customer value is a top priority. It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations.

Data Visualization

Usersnap

FEBRUARY 24, 2025

Product discovery is critical in identifying workflows, pain points, and user goals that shape successful products. Asking the right product discovery questions helps uncover the deeper needs driving user behavior and expectations. Falling victim to confirmation bias: Assuming solutions fit users create blind spots.

Product Research

UX Planet

JANUARY 10, 2025

In an article published by Barclays customers are looking for ways to spend more wisely to offset growing living costs. keeps the user engaged and motivated. Positive Reinforcement When users accomplish their intended goals, they experience a sense of accomplishment. Human wants are insatiable.

Feedback Software

Arkenea

FEBRUARY 23, 2025

If I had to make a blanket statement, it’s that most founders and product managers don’t listen enough to customers or iterate enough based on customer feedback. However, I don’t necessarily agree with the idea that its user feedback “versus” the founder’s vision.

User Testing

Product Talk

DECEMBER 18, 2024

Every single person that contributes to building a product, all of the makers in the room, we need to care about our customers, we need to make sure that what we’re building is going to work for them, and I want to introduce some ideas that will help you do that. What I saw was they were talking to customers periodically.

Product Research

Userpilot

APRIL 16, 2025

Your customer information lives in Salesforce, while your support tickets are in Zendesk, your product usage data in Mixpanel, and your marketing campaigns in HubSpot. Data fragmentation prevents you from delivering the cohesive, personalized experiences your customers expect. The message feels careless, and the customer loses trust.

Data Visualization

Reveal

DECEMBER 23, 2024

The Strategic Benefit: Once gaps are addressed, product analytics tracks how users interact with the changes, measuring success. This feedback loop refines your product, ensuring enhancements meet user needshelping you understand what users like, dislike, and want more of.

Data Visualization

Ronke PM

FEBRUARY 28, 2025

The Role of Diversity in Product Management Developing customer-oriented products is the primary responsibility of product leaders. When inclusion is embedded at every step, from user research to customer interviews, outcomes improve, revenue grows, and even industry disruption becomes possible.

Product Management

Userpilot

NOVEMBER 7, 2024

An interactive demo is a self-guided walkthrough that uses tooltips, modals, hotspots, and other interactive elements to help users quickly explore your SaaS product. This both shortens the sales process and enhances the customer experience. Look for patterns in customer behavior, common questions, and recurring challenges.

Demo

Usersnap

MARCH 24, 2025

It is a critical framework for product teams to ensure that their products meet customer needs and are delivered on time, within budget, and with the required quality. During the product discovery stage, product teams gather customer feedback , conduct user research, and analyze market trends to inform their product decisions.

Product Research

Sequent Learning

OCTOBER 29, 2024

For product managers, this complexity means adopting a more strategic approach to ensure your product meets customer needs, aligns with organizational goals, and delivers measurable value. Use this data to gain detailed insights into your target segments, emerging trends, and customer feedback.

User Testing

UX Planet

JULY 29, 2025

Places users’ needs at the central focus across different teams, enabling product managers, engineers, and designers from various product lines to identify common user problems and build empathy for existing pain points. Community and diversity. It also builds trust and makes collaboration easier. Invite the right people.

Customer Experience

Userpilot

JULY 17, 2025

Every touchpoint pushes users toward actual product adoption. The different types of PLG email campaigns I deploy across the customer journey Every PLG email has one job: to meet users where they are in the lifecycle and help them make meaningful progress inside the product. Customize booking pages.

Customer Experience

Product Talk

APRIL 9, 2025

Customer-facing APIs are products. When engineers encounter friction when learning a new API, it reduces their likelihood of having success with your product. You want customers to get value from your product as quickly as possible. The easiest way to fix this is to test your documentation with real customers.

Product Research

UX Planet

MAY 1, 2025

Written by Alex Kreger and UXDA team Digital banking has undergone significant transformation over the past decade, yet many users still experience stress and confusion when managing their finances online. At UXDA, we believe design has the power to alleviate these pain points and spark genuine human connection.

Banking

UX Planet

MARCH 3, 2025

7 Best Landing Page Design Practices to Boost Conversions Landing pages are vital for businesses aiming to convert visitors into customers or leads. The evidence leans toward continuous A/B testing and fast loading times (under 3 seconds on mobile) to enhance user experience and conversions. 5 by over 1,000 customers.

User Testing

UX Planet

JUNE 9, 2025

For example, instead of saying, “Users are unhappy with the search experience,” we can reframe it as: “ Users often struggle to find relevant results due to the absence of filtering options, presenting an opportunity to introduce intuitive filtering/sorting mechanisms that deliver both task efficiency and meets User’s expectations.”

Data Visualization

UX Planet

JANUARY 22, 2025

In an era defined by relentless innovation and unprecedented customer expectations, the nature of financial services marketing has changed. Todays customers expect financial brands to deliver deeply personalized, seamless digital experiences at every touchpoint, consistently reinforcing what they stand for.

Reporting Tools

UX Planet

MAY 27, 2025

Banks that fail to deliver excellent mobile experiences risk losing billions in potential customers. According to a McKinsey report (2022), companies using AI-driven personalization have seen up to a 15% boost in customer engagement and a 1020% increase in cross-sell revenue. According to Quanti research , by the end of 2024, 3.6

Finance

Userpilot

MAY 27, 2025

Understanding these differences in how each segment interacts, whether its how often they use the app or which features they rely on, helps you tailor the in-app experience to meet each user’s needs. What to track: Core in-app user behavior events Not all user interactions are equally useful.

Analytic Tools

BrainMates

JULY 2, 2025

Whether you are launching a new feature, entering a new market, or improving customer experience, it takes a symphony of teams. Choose tools that support asynchronous commenting, updates, and notifications to reduce the need for meetings. They map out key user journeys and pain points.

Product Research

Userpilot

MARCH 23, 2025

The competition for customer attention in app stores is intense , to say the least. million apps on Google Play for Android users to choose from and 2 million on the Apple App Store for iOS users, user engagement is being pulled in a million directions (literally). That’s where NPS and user sentiment come in.

Onboarding KPIs

Reveal

DECEMBER 30, 2024

Whether you’re building internal tools or customer-facing products, embedded business intelligence (BI) brings the power of data for all users. Introduction to Embedded Analytics Embedded analytics delivers real-time data insights directly within the applications your teams or customers use every day.

Data Visualization

Centercode

JULY 25, 2025

Delta is the next generation of beta testing, leveraging Centercode technology to automate time consuming tasks while increasing user engagement and test results. But users often have different goals, behaviors, and challenges depending on their role or context. Qualitative Methods Interviews : Talk to 5 to 10 users in each segment.

User Testing

UX Planet

MARCH 6, 2025

Here is a format of a story that I suggest touse: The problem Clearly articulate the pain points or challenges that usersface. For example, when you propose a product redesign and say that it will lead to a better user experience, management might not understand how exactly better UX translates to business goals.

User Testing

Gainsight

JUNE 11, 2025

Customer churn is one of the biggest challenges businesses face, yet many organizations struggle to accurately predict and prevent it. Losing customers isn’t just a number on a spreadsheet—it’s a hit to revenue, team morale, and long-term growth potential. When customers leave, the ripple effects spread across the entire organization.

Data Visualization

UX Planet

MARCH 29, 2025

In any case, hang around because well go over why UX design strategy is crucial, how to create one, and what the problems arefor you, your team, and, most importantly, your customers. At its core, UX strategy serves as your guide for crafting experiences that genuinely resonate with users and encourage them to engage.

Feedback Software

Usersnap

AUGUST 6, 2025

This is strategy-meets-execution with tools to test: Is your AI solving something truly critical? Does your AI fit your users’ habits and trust thresholds? It’s about removing cognitive burden, automating , and making your product a platform for everything your customer needs in one place. This isn’t theory.

Product Research

Lenny Rachitsky

MAY 6, 2025

As a product leader, you already understand that successful products solve important problems for people, create emotional connection with their users, and meet real market needs. They treated the Chief of Staff meeting as a formality while focusing all their energy on impressing the CEO.

Development Team Review

Usersnap

MAY 14, 2025

It involves thorough research and analysis of the target audience, their pain points, and existing solutions to create a product that meets user needs and provides business value. This ensures that the product not only addresses real user problems but also aligns with business goals.

Product Research

Userpilot

JANUARY 19, 2025

If you really want to build a product your users love, removing user friction entirely is not the answer. If friction points were universally bad, no product would have security checks, confirmation dialogs, or multi-step workflows. Such critical steps prevent users from making irreversible decisions.

Data Visualization

Usersnap

DECEMBER 20, 2024

Release notes aren’t just a list of changestheyre a key touchpoint in the customer journey, reinforcing why users chose your product by consistently delivering value, building trust, and showing that youre invested in their success. Every update is a chance to show youre listening to your users needs. But dont lose heart!

Data Visualization

Gainsight

FEBRUARY 25, 2025

Take this question I asked a customer in a CS kickoff call: Can you walk me through the business outcomes you hope to achieve with our product? A bad handoff leads to a bad CS kickoff, where the customer quickly realizes that promises made wont be kept. You dont need a full one-on-one meeting before a contract is signed.

User Friction

UX Planet

FEBRUARY 6, 2025

This is the effect of Dopamine Banking, where finance meets emotions and entertainment, and every tap of your smartphone is engineered to delight and reward. Traditional banking often struggles to capture and maintain customer engagement. It ultimately changes how we think about financial services. Wheres the brand identity?

Banking

Userpilot

MARCH 30, 2025

Integrate product-led growth in your acquisition strategy I said earlier that you shouldnt rely on your product alone to attract mobile users. But it doesnt mean its not worth implementing product-led strategies to compel users to convert into paid customers and increase the reach of your app organically. Leverage video content.

Research Software