Intercom, Inc.

NOVEMBER 20, 2018

“You will be better served in the long run if these are viewed more as product collaborators” It can also help shape marketing messaging. How do they describe the category? What features are most appealing? What do they perceive as the primary benefits? Seek first to understand and then to be understood”.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. Outbound vs. Inbound. Inbound and Outbound Success Stories. Inbound VS. Outbound for SaaS Marketing. Content Marketing.

Research Software 91

Research Software User Testing Outbound Marketing 91

Intercom, Inc.

DECEMBER 20, 2018

Sujan: Mailshake is an outbound sales tool. I might actually know the persona, and I know something’s going on where we can actually now do some outbound outreach.” So, if somebody from Microsoft looks at your site, boom: you can go outbound to the right person. There’s one I’m really interested in: Mailshake.

Outbound 151

Outbound Customer Experience User Testing Data Visualization 151

Userpilot

MAY 3, 2022

Enterprise marketing relies heavily on the ability of your sales teams to reach qualified leads and present value even if the buyer isn’t going to be the end-user. Uses outbound marketing methods like cold outreach and account-based management to pinpoint leads that align with the ideal customer profile or ICP.

Enterprise 98

Enterprise Marketing Strategy Outbound 98

Intercom, Inc.

NOVEMBER 24, 2020

Klaus uses Intercom to power their customer support, which enables their team to send targeted, pop-up messages to customers when they’re experiencing temporary issues, such as a system outage, to inform them that the team is working on a fix. Everybody does support. Balancing technology with a personal touch.

Feedback Software 118

Feedback Software Customer Experience User Testing Technical Review 118

Userpilot

AUGUST 18, 2024

It outlines the target audience, competition, value proposition, messaging, pricing, and marketing and sales channels. Building a go-to-market plan involves several steps, such as conducting market research, defining the unique value proposition and messaging, and selecting a pricing strategy and marketing and sales channels.

Feedback Software 105

Feedback Software Research Software User Testing Product Research 105

Intercom, Inc.

NOVEMBER 7, 2019

It’s safe to say he’s learned a thing or two about adjusting his message and product for each unique customer persona. We’re present on three core markets in Europe: France, UK, and Germany as well as other countries such as the Nordics and Spain, with 1,500 customers that we serve. What sets Spendesk apart.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Intercom, Inc.

MAY 24, 2018

Enrichment is present across almost everything that we do: our support team uses enrichment in their support tools, our sales team uses it in their sales tools, and the marketing team uses it for communication personalization. But once they solve them, they see really cool gains. Are you doing the same with Clearbit?

Data Visualization 182

Data Visualization Customer Experience Feedback Software B2B 182

Mironov Consulting

FEBRUARY 6, 2020

Buying decisions are made quickly based on a few messages or touches. Our audience is large enough, and any one individual sale small enough, that we can run pricing or messaging or packaging experiments on live customers. Products are easy to try or test before purchase. Inactive customers might be a poor metric for your business.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

The Product Coalition

APRIL 14, 2020

Quality Leads Come at a Price Another research in B2B lead generation shows that outbound tactics such as events and trade shows generate the highest quality leads ³. More importantly, more than half of these lead generation techniques are outbound focused.

Banking 78

Banking User Testing Research Software Customer Experience 78

Intercom, Inc.

OCTOBER 13, 2022

The industry landscape is changing, the prospects of a global recession are ever-present, and everyone is struggling to get leaner, reduce costs, increase efficiency, and increase customer satisfaction and retention. And finally, a new tooltips feature – our first ever customer-initiated message type. There are no additional charges.

Feedback Software 118

Feedback Software Events Customer Communications Data Visualization 118

ProductPlan

MARCH 7, 2019

One of the few times a product manager really gets to take center stage and show the fruits of their labor is when they’re presenting the product roadmap. Roadmap presentations are the culmination of weeks, months, or possibly years of work. That should shape what our presentations focus on and how we describe things.”

Roadmap 84

Roadmap Technical Review Development Team Review Presentation 84

Userpilot

MAY 24, 2019

They took the form of glorified presentations. The traditional software demo presents several barriers when it comes to growth, and we’re going to cover those now… 1 – It Doesn’t Scale. It also means that your salespeople are caught up in demos when they could be doing some outbound work. Your product underdelivers.

Analytic Tools 76

Analytic Tools Demo Customer Experience Data Visualization 76

Userpilot

FEBRUARY 4, 2022

The enterprise model: Succeeding with an enterprise sales model will require a sales team, outbound marketing, and enough capital runway to endure the long sales cycles. This SaaS sales model is often reserved for high-ticket, specialized software — and sales techniques often focus on outbound marketing rather than inbound marketing.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Userpilot

AUGUST 31, 2023

Webinars: Host webinars to showcase your product’s capabilities, share industry insights, and engage potential and existing customers through interactive presentations. In-product customer acquisition channels allow you to acquire customers without any outbound marketing. It can be done through free trials, demos, and onboarding.

Research Software 110

Research Software Feedback Software Analytic Tools User Testing 110

Intercom, Inc.

APRIL 9, 2020

We want to use outbound emails infrequently and wisely these days, but can you also present it on your website? So they’re looking to in-app messages and asking how they can present the right information to the right person at the right time and the variety of technologies within Intercom that allow them to do that.

User Testing 245

User Testing Customer Experience Customer Feedback Feedback Software 245

Userpilot

JANUARY 19, 2022

When you choose and click on an app, such as Amplitude, for example, you will see the following message: Userpilot integrations enablement. Once your integration is live, you should see a success message in the top right corner as so: Successfully enabled Userpilot integrations. Click “Enable” to activate the integration.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Technical Review 98

Intercom, Inc.

JUNE 23, 2020

And so what can we present to them in an automated way to resolve their query? This could even be like an outbound messaging type thing, where if someone is in a certain situation or stage or page on your app or whatever it is, you can alert them to known issues, things like bugs and so on.

Reporting Tools 118

Reporting Tools Customer Experience User Testing Data Visualization 118

Userpilot

APRIL 7, 2024

Tableau Pulse's insights platform automatically detects drivers, trends, and outliers for metrics you track, complete with visualizations that carefully and completely present a rundown. Sprout Social notifies businesses of potential PR disasters with message spike alerts. Data connectors. Website visitor tracking dashboard.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Usersnap

FEBRUARY 14, 2023

By understanding your ideal customer profile (ICP), competitors, messaging, and more, your business will be prepared for whatever comes its way and set for success. Will I focus more on inbound or outbound sales, or both equally? Make Your Messaging Clear A go-to-market strategy will fail if you don’t communicate your message clearly.

Research Software 52

Research Software Feedback Software User Testing Product launches 52

eG Innovations

NOVEMBER 17, 2021

Listening on open TCP ports is an extremely bad practice for cloud architectures, as it exposes products and services to accepting incoming messages from malicious parties. Instead it uses outbound connectivity to the Azure Virtual Desktop infrastructure over the HTTPS connection. There’s something common between AVD and eG Enterprise.

Analytic Tools 52

Analytic Tools Data Visualization Transportation Inbound 52

Userpilot

AUGUST 7, 2019

That’s why we decided to present to you some less-known Customer Success best practices to take your Customer Success to the next level. We then review how we met their expectations on the Business Review call in the 3rd month and we simply help them build their outbound strategy. Slack – your new headquarters.

Customer Experience 68

Customer Experience Feedback Software User Testing Customer Feedback 68

Usersnap

JANUARY 20, 2023

CRM tools are made up of several elements, including forms for collecting feedback, an email hub, and/or instant messaging platforms. Below, we’ll compare and present several different customer service tools and factors you should take into consideration, followed by our recommendation of some of the best solutions on the market.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Business of Software Conference

MAY 21, 2020

Elpie Bannister: Throughout the presentation we’ll share our insights in relation to finding talent. There’s inbound hiring and there’s outbound hiring. Outbound hiring is the opposite. That’s a form of outbound hiring. So how do we do it? Elpie is going to share with us the approach that we use.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

The Product Coalition

OCTOBER 6, 2023

But how do machines learn to detect emotions, and what business opportunities does emotion AI present? Instead of a face-to-face conversation, we send chat messages or schedule a video call. Call Centers Inbound and outbound call centers are constantly interacting with consumers regarding calls for various services and campaigns.

Research Software 158

Research Software Reporting Tools Data Visualization Automotive 158

Intercom, Inc.

NOVEMBER 5, 2019

We do some interesting things in terms of implementing automated text messaging and leveraging chatbots and things to that nature. Because you sent me an email, you called me, you sent me a text message. Maggie: This is kind of a weird one, but for me it would be automating meeting preparation and presentation creation.

Research Software 139

Research Software User Testing Analytic Tools Reporting Tools 139

Userpilot

NOVEMBER 6, 2020

Sharing Landing Page Presentation. Speaking of which: They will have to look at user behavior analytics – see what the users actually do inside the app, and then come up with the right in-app experiences and emails/chatbot messages to help the users make the most out of your product. Loom doesn’t.

Analytic Tools 76

Analytic Tools Feedback Software Data Visualization Reporting Tools 76