The Product Guy

JUNE 18, 2020

Investment & Resources. Do we have the resources to staff and monitor customer forums? Now you have a few features that you’ve unified into a single UX–you’re pumped. . Have a good understanding of what problem we solving | who benefits from that solution | how do we express that (marketing messaging) .

Product Research 412

Product Research Feedback Loop Feedback Software User Testing 412

Userpilot

DECEMBER 31, 2024

Robust resource center functionalities for offering self-service help. Limited resource center: Where you cant share product updates, add surveys, or link your knowledge base. Limited resource center functionality: The Launchpads feature allows adding links and flows, but doesnt support videos. party emojis).

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Product Innovation Educators

FEBRUARY 20, 2023

I have enjoyed being a member of PDMA for more than a decade, finding their resources and network very valuable. User experience (UX) Write down your hypotheses in each layer then test the product with customers to see where you’re at with product-market fit. We have limited resources and need to talk about the trade-offs.

User Testing 273

User Testing Product Manager Product Management Data Visualization 273

The Product Coalition

JANUARY 15, 2021

In this post, we’re gonna cover basic UI/UX strategies that help you create a solid cross-platform design. whether a user needs to send a message or purchase the premium app version/ browse a pic. The choice will eventually depend on your resources and business needs. To make all user scenarios stupidly simple?—?whether

Feedback Software 165

Feedback Software UX User Testing Customer Experience 165

UX Planet

APRIL 9, 2025

Some critiquers tend to think in terms of UX and UI when they conduct critiques, but I prefer to use a different kind of category language. Do error messages use friendlytone? What would you have done differently with unlimited resources? Are microinteractions (e.g., hover states, loading feedback) helpful?

Framework 101

Framework Feedback Software Research Software Onboarding KPIs 101

Userpilot

AUGUST 12, 2024

They may abandon the page if the messaging and positioning are confusing or contradictory. Anthony Pierri knows this, and after helping over 200 businesses improve their homepage, he’s hosting the talk “ How to Rewrite Your Homepage With Sharper Positioning & Messaging ” on October 8th. Register now. Book a seat.

Messaging 105

Messaging Positioning Data Visualization User Testing 105

UX Planet

JUNE 30, 2025

Banks also back up these plans with resources: 90% of banks surveyed have a dedicated GenAI budget for the coming year, indicating significant investment in AI talent and tools. AI also enabled conversational engagement through chat and messaging interfaces. Digital-only banks like Starling Bank and Revolut ( which reached 52.5

Data Visualization 75

Data Visualization Banking Reporting Tools Analytic Tools 75

UX Studio: Product Management

AUGUST 1, 2021

UX research is a key ingredient and UX metrics are the solution. What’s the difference between “metrics” and “UX metrics”? Why should you use UX metrics? Metrics & UX metrics. UX metrics are one type of metric. It is the very best time to define a measurement plan with UX metrics.

Data Visualization 132

Data Visualization Customer Feedback Customer Experience User Experience 132

Lenny Rachitsky

NOVEMBER 12, 2024

He’s an individual contributor (IC) PM who leverages AI tools and a suite of productivity systems to get more done with fewer resources (and management layers). Anytime somebody sends you a direct message (and it’s not confidential), your reflex should be to ask them to repost the same message in a public channel.

Product Research 111

Product Research Reporting Tools Product Manager Product Management 111

Userpilot

JULY 22, 2022

What UX trends are shaping the SaaS industry in 2022? There’s no denying that UX design plays a significant role in the design of SaaS products. A UX design trend occurs as a result of a change in user behavior or the adoption of new technologies. Decluttered UI’s are another UX trend.

Feedback Software 116

Feedback Software UX User Testing Embedded Analytics 116

Userpilot

OCTOBER 28, 2024

This survey can help you deliver tailored content to your audience with different onboarding elements: interactive walkthroughs , resource center , user onboarding checklists, tooltips, and surveys. You don’t want to send project managers on the ideal path for UX designers, after all. You can do this by creating a resource center.

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Userpilot

JANUARY 16, 2024

UX mistakes will disrupt the user experience and undervalue your product. This article shows you 14 common UX mistakes designers make, plus how to avoid them and build fantastic product experiences. Optimizing for search engines and not humans While SEO is important, it shouldn’t come at the expense of good UX.

User Testing 105

User Testing Feedback Software Research Software Product Research 105

Userpilot

JUNE 4, 2024

As a product manager, you probably already understand the importance of a great onboarding UX design and its importance for customer journey optimization and user retention. TL;DR Onboarding UX refers to the design framework that shapes how users interact with your product during onboarding. Self-help resource centers.

Feedback Software 98

Feedback Software Research Software UX User Testing 98

Userpilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works. What is SaaS UX design?

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Alchemer Mobile

JUNE 4, 2019

Appsee is a mobile app analytics platform that focuses on qualitative data and is designed to help inform UX decisions. This saves companies valuable time and resources. Finally, while Appsee provides quantitative product and UX feedback, Apptentive gathers qualitative feedback.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

Userpilot

APRIL 30, 2025

In addition, balancing feature rollouts, targeted messaging, and feedback loops across mobile and web often feels like spinning plates. Userpilots localization takes this further by automatically translating flows and messages based on a users geography into up to 32 languages. Also, consider time zones when scheduling messages.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Alchemer Mobile

SEPTEMBER 24, 2020

It’s important to make sure the UX of your app is intuitive and easy to navigate. Use a Message Center for Rescheduling, Canceling, and Questions. Many healthcare providers already send text messages or app notifications of some sort for appointment confirmations. This helps with boosting mobile app retention and reducing churn.

Feedback Software 195

Feedback Software Healthcare Development User Testing 195

Userpilot

MAY 17, 2025

Youll hear the same generic list: improve onboarding, send push notifications, or show in-app messages. Mobile carousels in Userpilot help guide new users through the apps features with in-app messages. That means personalizing the UI, messaging, or your apps features based on their behavior, preferences, or past activity.

Feedback Software 76

Feedback Software User Testing Strategy Customer Experience 76

Intercom, Inc.

JUNE 11, 2019

By offering reassurance and guidance via the welcome page – and following up with onboarding messages or a product tour – you’re helping users feel more confident about taking the first step. Use in-app messages on your welcome page to greet new users and let them know where they can find learning resources or contact support.

User Testing 203

User Testing Customer Experience Data Visualization Download 203

UX Planet

FEBRUARY 6, 2025

Banks invest many resources into research, security and basic digital service functionalityonly to follow up with so-called Lean Designs, which are little more than colorized, clickable prototypes. Wheres the authenticity, the cutting-edge aesthetics or the refined UX that we know customers crave from a premium digitalservice?

Banking 80

Banking Data Visualization Customer Experience Feedback Software 80

UX Planet

FEBRUARY 21, 2024

To build a successful UX team, you must develop a strategy combining planning, effective management and talent acquisition. Photo by Jason Goodman on Unsplash When building my own team for the first time as a UX leader, I faced several challenges and developed a few strategies. You might find them helpful.

Research Software 96

Research Software Analytic Tools Feedback Software Reporting Tools 96

Userpilot

MARCH 18, 2025

Users now expect seamless experiences between web and mobile apps, personalized messaging, and real-time responsiveness. A mobile app engagement platform can help you address these challenges with features like push notifications, behavior tracking , and personalized messaging. billion in 2024.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

UX Planet

MARCH 3, 2025

Key Design Considerations: Clear Product Messaging: Users should immediately understand what the software does and how it benefitsthem. Key Design Considerations: Clear Value Proposition: A concise and compelling message communicates why a business standsout. If you found this article useful, join my free newsletter!

Reporting Tools 59

Reporting Tools Magazine Software Review Customer Experience 59

UX Planet

MARCH 5, 2024

Just as the physical world operates under predictable cause-and-effect relationships, so too does the world of User Experience (UX) design. UX designers refer to these predictable cause-and-effect relationships as the “laws” of UX design. In this article, we aim to introduce you to seven such quintessential UX design laws.

Data Visualization 98

Data Visualization UX Research Software Feedback Software 98

Userpilot

APRIL 24, 2024

Usability testing is an invaluable resource for UX researchers…but only if you’re able to recruit participants in the first place. This is a problem that our own UX researcher at Userpilot, Lisa, faced when she tried recruiting participants the traditional way. What’s the business impact of this challenge for SaaS teams?

User Testing 104

User Testing Product Research Research Software Data Visualization 104

Userpilot

MAY 28, 2025

Push notifications: Trigger re-engagement messages based on user actions, sent through your existing provider like Firebase or OneSignal. Product managers Challenge: Product teams need to quickly onboard users, highlight sticky features, and track adoption without draining engineering resources. What is mobile user experience?

Data Visualization 82

Data Visualization Analytic Tools Feedback Software User Testing 82

Product Innovation Educators

OCTOBER 3, 2022

They’ve developed an insights platform to facilitate collaboration between market researchers, UX professionals, marketing managers, and product leaders. That means you have to recruit the right resources, attract the right talent, and unbottleneck your organization. Joining us is Rick Kelly, who is the CPO at Fuel Cycle.

Technical Review 251

Technical Review Research Software Finance User Testing 251

Userpilot

SEPTEMBER 25, 2023

Concept testing is an integral part of designing UX that not only satisfies user needs but delights them. The concept testing process should involve cross-functional teams, including product , marketing , UX designers , developers, and most importantly, customers, to ensure 360 assessment. Concept testing UX: Buffer fake door test.

User Testing 105

User Testing Product Research Feedback Software Analytic Tools 105

Userpilot

JANUARY 11, 2024

UX bias can seriously impact your research project and negatively influence your final product design. This article helps you identify potential biases affecting your UX design project. TL;DR Cognitive biases in UX research are unconscious inclinations that impact the accuracy of your research. To learn more, book a demo today

User Testing 105

User Testing UX Product Research Data Visualization 105

Userpilot

MAY 18, 2023

What's the difference between UX vs CX? UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. That's not entirely true.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Alchemer Mobile

JULY 13, 2021

Product, engineering, and design teams own core product functionality, UX, and design experiences. You can do this through in-app surveys, one-to-one messages, targeted notes, and tracking real-time shifts in sentiment. The goals you hope to achieve by investing in product experience. The metrics you’ll use to measure success.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Alchemer Mobile

DECEMBER 27, 2022

Maybe your newest ad campaigns are sending the wrong message? This is a strong indicator that you’re doing a great job with your app’s targeting and UX design. You can improve your SI numbers with better UX or more value for frequent visitors. Often, app revenue, user retention, and advertising success are linked to SI rates.

Feedback Software 244

Feedback Software Research Software User Testing Customer Experience 244

Intercom, Inc.

APRIL 29, 2020

We also used in-app messages to avoid exacerbating already high levels of email fatigue. It’s the little things that you do which ensure your message is received by customers in non-spammy, meaningful ways. Would massively recommend Intercom as a support product – great UX for both sides, and very powerful.??????.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

The Product Coalition

JANUARY 11, 2023

UX research, on the other hand, is concerned with understanding how people interact with products or services and using that understanding to improve the overall user experience, emphasizing digital products. UX research helps to improve customer satisfaction, reduce complaints and drop-off rates, and make products more user-friendly.

User Testing 158

User Testing Product Research Data Visualization Customer Feedback 158

Userpilot

MARCH 21, 2025

My team at Userpilot has helped countless product teams enhance their mobile UX without compromising performance. It ensures a smooth, engaging experience across performance, UX, and accessibility. Identify and fix leak causes (retained objects, unreleased resources). Optimize the launch screen. Are requests batched/aggregated?

Analytic Tools 59

Analytic Tools Feedback Software Research Software Data Visualization 59

UX Planet

MARCH 3, 2025

LinkedIn | Book aMeeting A landing page is a standalone web page designed to convert visitors into customers or leads, focusing on a single goal such as signing up for a newsletter, downloading a resource, or making a purchase. Check your email for your welcome message, as per WordStream , to re-engage users.

User Testing 59

User Testing Research Software Data Visualization Reporting Tools 59

The Product Coalition

JUNE 21, 2021

There are plenty of resources that discuss this topic. Perhaps that is why many of the remote working facilities provided by organisations during the pandemic are remarkably similar to the kinds of resources people with disabilities have been requesting for years. What happens when we don’t make services accessibile?

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Research Software Data Visualization Software Review Technical Review 158