Product Innovation Educators

MARCH 3, 2025

To answer this question, they employed a technology called supervised fine-tuning. An AI system, properly implemented, doesn’t have these same motivationsit simply reports what it finds in the data. It’s similar to having two different analysts review the same dataeach will notice different things.

Research Software 156

Research Software Product Research Artificial Inteligence User Testing 156

Product Talk

APRIL 9, 2025

To adequately cover this topic, we are going to get into the nitty-gritty of the technical underpinnings of APIs. If you need help getting up to speed on these technical details, be sure to read last weeks article. Sometimes its due to documentation simply not being a priority. Watch as the customer reviews the documentation.

Product Research 136

Product Research Software Review User Testing Technical Review 136

Intercom, Inc.

APRIL 22, 2021

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. Or does this whole tech career thing support the writing? Architect, Tech Lead, Solver, and Right Hand. I don’t know.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Alchemer Mobile

NOVEMBER 10, 2022

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Supporting tech. This is a valid question.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Product Talk

APRIL 16, 2025

This mostly worked, but it required a lot of administrative work to keep our systems in sync. There were dozens more that required that we make changes in all of our systems. At the heart of all of my administrative troubles was the need to move data in between disparate systems and to make sure that all of these systems were in sync.

Feedback Software 165

Feedback Software Product Research Customer Experience User Testing 165

Lenny Rachitsky

NOVEMBER 12, 2024

He’s an individual contributor (IC) PM who leverages AI tools and a suite of productivity systems to get more done with fewer resources (and management layers). Instead of spending valuable time after the meeting reviewing notes and drafting a summary, do the work in the meeting itself. “Fairness” isn’t coming.

Product Research 112

Product Research Reporting Tools Data Visualization Product Manager 112

Alchemer Mobile

MAY 19, 2021

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

Intercom, Inc.

FEBRUARY 9, 2021

Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. In particular, the pandemic has brought about an unprecedented shift in our reliance on technology that has had a knock-on effect on how customers relate to, and interact with, companies and brands. With empathy. “I

User Testing 223

User Testing Reporting Tools Customer Feedback Customer Experience 223

The Product Guy

FEBRUARY 26, 2019

In reality, due to rapidly changing consumer preferences and shifting stakeholder priorities, roadmaps need to be one of the most fluid, unreliable, and ambiguous tools to clean up the stakeholder communication mess. Make no mistake – aligning stakeholders is a real problem. Adding the objective + goal. It makes sense. About Nick Eckhart.

Roadmap 337

Roadmap Reporting Tools Data Visualization Feedback Software 337

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Assess integration capabilities : Make sure the platform can connect seamlessly with your current systems to provide a holistic view of customer interactions , without duplicating efforts. G2 rating : 4.4 G2 rating : 4.8

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Alchemer Mobile

APRIL 2, 2021

While we watched brave, brilliant healthcare workers combat the pandemic on the front lines, the mobile technology used to support their efforts from home underwent massive change. Ratings and Reviews. Healthcare app ratings and and reviews were slightly lower than macro averages across both iOS and Android.

Healthcare 147

Healthcare Feedback Software Research Software User Testing 147

Alchemer Mobile

NOVEMBER 22, 2024

Our platform empowers you to deepen relationships and connect with customers wherever they are in their journey. Pain Point #2: Steep learning curve Many platforms promise powerful features but are so complex that they require extensive training and technical expertise.

Feedback Software 130

Feedback Software User Testing Research Software Customer Feedback 130

Business of Software Conference

AUGUST 25, 2021

Book Review – Exponential – Azeem Azhar. It is a must read for anyone in tech. Technology is developing at an exponential rate. A history of the evolution of technology at the turn of the 20th Century – the great transition when the world changed beyond recognition. Humans evolved for a linear world.

Technical Review 99

Technical Review Software Review Systems Review Books 99

Intercom, Inc.

FEBRUARY 24, 2020

At first, it used a traditional email ticketing system, but the team soon discovered customers were experiencing lengthy response times and delayed resolutions with this setup. These kinds of technical issues were preventing the Hostinger customer success team from providing the kind of customer service they aspired to. The challenge.

User Testing 184

User Testing Research Software Feedback Software Customer Experience 184

Alchemer Mobile

SEPTEMBER 19, 2019

Today, Apple releases the latest version of its most popular operating system, iOS (as well as the re-branded iPadOS), to hundreds of millions of customers worldwide. What this means for marketers, product people, and technology organizations is that you can’t rely on this email address to actually identify or contact your customers.

Technical Review 200

Technical Review Technology Product Marketing Marketing 200

Product Talk

MAY 15, 2024

In each instance, Ellen found a solution that didn’t require too much time or technical know-how to set up. You had to keep an eye on which pop-up messages were enabled, otherwise users would get several in a row.” While her results were far from perfect, they’re a great reminder that continuous discovery is a journey.

Product Research 335

Product Research Feedback Software Analytic Tools User Testing 335

Intercom, Inc.

JUNE 1, 2021

As a result, we’ve seen some major, long-lasting changes to how businesses and consumers communicate and build relationships with one another: The popularity of messaging channels is on the rise – messenger-based support is now the second most used support channel. Download your copy of the thought leadership paper now. “As

Data Visualization 233

Data Visualization Reporting Tools Research Software Customer Communications 233

UX Planet

JANUARY 22, 2025

Without a strong and consistent digital brand, financial institutions risk being overshadowed by nimble Fintech startups or tech giants like Apple and Google that excel in user experience. Combined, these tools amplify the brands reach while reinforcing its core message across digital ecosystems.

Reporting Tools 98

Reporting Tools Feedback Software Finance Branding 98

Userpilot

APRIL 16, 2025

This fragmentation occurs when critical business information becomes scattered across disconnected systems, creating dangerous blind spots for product managers trying to make informed decisions. Instead of feeling understood, they feel like just another name in the system. The message feels careless, and the customer loses trust.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Alchemer Mobile

FEBRUARY 2, 2021

Once your landing page is live, you can start collecting leads, offer a preview of your app press and early adopters, and integrate with an analytics or A/B testing tool to test variations of your messaging strategy. App promo videos take your marketing to the next level by bringing your messaging to life. Need a hand getting started?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

The Product Coalition

DECEMBER 23, 2021

With the worldwide revenue from the financial technology sector to double by 2024 , fierce competition evolves. Fintech software represents specific challenges due to diverse dynamic content, graphs, tables, and more. Companies already use this tech novelty for authentication and expediting transactions.

Weak Development Team 187

Weak Development Team UX User Testing Technical Review 187

Alchemer Mobile

JULY 30, 2020

When you have the right feedback system in place and a clear customer journey map , you can quickly prompt mobile app customers at the right time and place. Or perhaps you prompt them with an option to head to your message center to chat with a customer service representative. Ratings and Review Prompts. Message Center.

Feedback Software 182

Feedback Software User Testing Customer Feedback Analytic Tools 182

UX Planet

APRIL 9, 2025

Are we reviewing a feature, flow, visual treatment, or overallUX? Is there a clear design system or component library inplace? Do error messages use friendlytone? Technical Constraints Technical constraints can have a major impact on the solution. What technical limitations influenced thisdesign?

Framework 101

Framework Feedback Software Research Software Onboarding KPIs 101

Userpilot

MARCH 9, 2023

That’s exactly what we explore in our review. The free plan offers the core features that allow product teams to track user behavior in-app, and design and trigger in-app messages to drive product adoption. G2 reviewers give Pendo an average rating of 4.4 But does the free plan live up to the expectations? No integrations.

Data Visualization 98

Data Visualization Software Review Analytic Tools Feedback Software 98

UX Planet

DECEMBER 6, 2024

From new UX-related technologies and automation to personalization. Its influence is growing across three key areas: innovative technologies, automation of design tasks, and personalized user experiences. Together, these technologies are transforming how UX design approaches personalization, accessibility, and user interaction.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

The Product Coalition

SEPTEMBER 29, 2023

For instance, think of the tech giant, Microsoft. A few years ago, the company faced significant challenges due to role overlap. Technological evolution: New tools and systems can create confusion about responsibilities, especially when there’s an overlap of functions. Role dysfunction isn’t just a sophisticated term.

Technical Review 158

Technical Review Systems Review Document Article 158

Intercom, Inc.

DECEMBER 17, 2018

The research process for even small purchases can be long and difficult: there are reviews to read, content to consume, docs to check, and questions to be asked. If you have a physical product that’s frequently returned, you can start a visitor auto message on the return page with a link to your FAQs. A pricing page.

Research Software 217

Research Software Reporting Tools User Testing Feedback Software 217

Alchemer Mobile

MARCH 26, 2021

We also recommend checking out our 2021 Mobile App Engagement Report as we break down more engagement and experience-focused stats by category such as retention, loyalty, ratings and reviews, shifted sentiment, in-app survey responses, and more. Message centers. Make each message count. Make each message relevant.

User Testing 257

User Testing Customer Experience Feedback Software Customer Feedback 257

Product Management Lessons from the Trenches

DECEMBER 17, 2018

Fortunately, technology has been rapidly advancing and there are tools available that make this a solvable problem. whether spoken by a person or written in a document or message?—?and Sentiment analysis is often used to review survey results from customer-service interactions, product reviews, etc.

Technical Review 30

Technical Review Feedback Software User Testing Artificial Inteligence 30

UX Planet

OCTOBER 28, 2024

Just as the standardisation of brands through corporate brand guidelines once signalled the end of exploration in advertising agencies, the standardisation of user interfaces through unified patterns and design systems now marks a similar trend in digital product design. Provide a few lessons on how to use the tool.

Research Software 94

Research Software Analytic Tools Data Visualization Web Development 94

Alchemer Mobile

MARCH 11, 2021

Unfortunately, app store reviews are often the only easily-accessible place (aside from social media) for customers to air their grievances. There are systems and tools you can set up quickly and easily to get the most out of customer feedback such as: In-app surveys. Message centers. Message center. Why is this?

Feedback Software 173

Feedback Software User Testing Customer Feedback Customer Experience 173

Product Innovation Educators

MAY 18, 2020

Instead, I review the lessons learned from myself and my team that created and launched the summit. 14:24] Other decisions we were happy with: Pre-recorded sessions—technology worked. Email and social media messages planned ahead of time. 22:27] Email: We tested our email system, but didn’t monitor it thoroughly.

User Testing 320

User Testing Research Software Feedback Software Reporting Tools 320

Intercom, Inc.

APRIL 13, 2021

It underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Reporting , Resolution Bot , and our internal logging systems. To provide the needed level of this “invisible” management, we utilized a combination of two technologies – Chef and AWS Systems Manager (SSM). persistent": {.

Reporting Tools 250

Reporting Tools Data Visualization Customer Experience User Testing 250

Userpilot

MAY 30, 2025

” So someone switching from urgent Slack messages to your app isn’t fully present yet. The complexity of reviewing, categorizing, and submitting detailed reports demands a larger screen and a full keyboard. ” Non-technical team members shouldn’t need data science degrees to understand these simple numbers.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

The Product Coalition

MARCH 27, 2020

2000+ people from 18 offices, across 10 countries, are all currently working remotely There’s no such thing as too many channels I’ve been working in and leading tech teams for a long time, and bringing people together and aligning them around a common goal is always one of the biggest challenges. Slack uses Slack to stay connected?—?2000+

Feedback Software 168

Feedback Software Research Software Reporting Tools Technical Review 168

Intercom, Inc.

JUNE 15, 2022

Removing technical barriers within the onboarding process. These individuals weren’t technical and often didn’t have access to engineers. This didn’t align with our first prototype of Switch, which required technical skills to implement. Finding a champion to implement Switch. Enabling our customers’ testing step.

User Testing 195

User Testing Customer Experience Weak Development Team Customer Feedback 195

Intercom, Inc.

AUGUST 13, 2020

The rise of review sites, messaging apps, and online forums has flipped the relationship between brands and their customers on its head. This shift from a broadcast to a conversational mindset, and technology’s role in that transition, is exactly what Sprinklr has bet on for the last decade.

Branding 210

Branding Customer Communications User Testing Data Visualization 210