Userpilot

OCTOBER 20, 2024

Consider some automation options to explore: Include a welcome message that uses the customer’s name and other data gathered from the signup. Create and launch a short video to show appreciation to the user, relay key product information, and set expectations. And, herein lies another opportunity for automation.

Onboarding KPIs 105

Onboarding KPIs User Testing Feedback Software Customer Experience 105

Lenny Rachitsky

NOVEMBER 12, 2024

Use a Loom (or a Slack video clip) when the reason for a meeting is to communicate a nuanced, high-bandwidth concept. So I keep a Notion database of feedback screenshots, charts, support tickets, links to Gong calls, Slack threads, you name it. These are all organized by swim lanes (e.g.

Product Research 112

Product Research Reporting Tools Product Management Product Manager 112

freshtrax

MAY 30, 2025

We somehow landed on matcha, and he told me about a video hed recently seen saying, “You know, some Chinese matcha brands are deliberately misleading consumers into thinking they’re buying Japanese products.” There are multiple companies in China marketing matcha under the Uji name, each requiring individual lawsuits.

User Testing 97

User Testing Branding Naming Customer Experience 97

UX Planet

MARCH 3, 2025

Use real names and photos for authenticity, such as Rated 4.9/5 Appropriate Use of Images and Videos: Use high-quality, relevant images and consider videos for demonstrations. For instance, a screenshot of software in action or a video testimonial can engage visitors, as noted by Unbounce. 5 by over 1,000 customers.

User Testing 59

User Testing Research Software Data Visualization Reporting Tools 59

Roman Pichler

JANUARY 20, 2025

Product Strategy Discovery As its name suggests, product strategy discovery is about finding an effective product strategybe it for a brand-new product or an existing one whose current strategy is no longer valid. Processes With the right people on board, we can take the next step and discuss how the strategy work can be carried out.

Systems Review 168

Systems Review Product Strategy Strategy Product Research 168

Userpilot

OCTOBER 28, 2024

A good resource center can host onboarding flows , how-to guides, video tutorials, FAQs, and knowledge-base documents. They started with Pendo , a big-name product management and digital adoption tool. Essentially, you want to create a way for users to get help whenever they need it. You can do this by creating a resource center.

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Userpilot

JULY 17, 2025

Next, they include a single, focused call to action, typically a quick-start video or interactive checklist that guides users toward their first win. Next up, they share a video from a customer success manager that instantly humanizes the brand and increases the chance of users clicking through the email.

Customer Experience 66

Customer Experience User Testing Customer Feedback Data Visualization 66

Centercode

JUNE 24, 2025

AI-driven user testing, video insights, plus seamless app distribution and expert resources— discover Centercode 10x. Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests. Start for free , scale as your program grows.

User Testing 52

User Testing Feedback Software Research Software Reporting Tools 52

Userpilot

OCTOBER 31, 2024

If you’re short on time, refer to the summary table below: Tool name Best for… Free plan? Product analytics tools : Platforms that allow you to track and analyze user interactions within a product to help you optimize the user experience and improve product performance. Free trial?

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

JANUARY 15, 2025

You can even include links to helpful resources or videos to make the onboarding experience even smoother. Adding real-time personalization , like using a recipient’s name or specific tasks, would make the email feel more user-focused. Looms video addition is a unique approach I rarely saw in any welcome email.

Onboarding KPIs 52

Onboarding KPIs Research Software Feedback Software User Testing 52

Userpilot

NOVEMBER 7, 2024

Call/video recording and analytics. Best for : Go-to-market teams, namely sales, campaign management, and customer success. Video/call recording and analysis. Free trial : No The name is kind of self-explanatory – ChurnZero is designed to spot possible churn risks early, making it easier to deal with retention issues.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Product Talk

DECEMBER 18, 2024

There’s a lot of YouTube videos that give you really basic tools. Nothing even remotely that could identifyany proper nouns, company names, product namesall removed. This is very grounded in actual research about how it allows us to synthesize in a different way. Even so, I anonymize all of it.

Product Research 246

Product Research Research Software Analytic Tools Feedback Software 246

Usersnap

DECEMBER 20, 2024

Imagine release notes that are more than text enhanced with screenshots , videos , and enhanced by feedback tools like Usersnap. Add screenshots, GIFs, or videos to break things down and help users understand your updates at a glance. Show, dont just tell : Add visuals (GIFs, videos) to make updates easier to understand.

Data Visualization 52

Data Visualization Feedback Software User Testing Customer Feedback 52

Lenny Rachitsky

MARCH 4, 2025

They handle audio and video editing; titles, thumbnails, and descriptions; coordinating with guests and sponsors; social clips and episode trailers; publishing each episode, and more. For the first couple of years it was just me, but now I can’t live without this crew.

Reporting Tools 73

Reporting Tools Product Research Feedback Software Engineering 73

Userpilot

MARCH 30, 2025

E.G. a video conference tool that doesnt require invitees to sign up (but they can see all its unique features and feel compelled to try it). Leverage video content. Short explainer videos, customer testimonials, and behind-the-scenes content can help users connect with your brand. Repurpose user-generated content (UGC).

Research Software 66

Research Software User Testing Customer Experience Customer Feedback 66

Userpilot

MAY 17, 2025

Will we localize non-text elements like images, videos, and user-generated content? Here are a few practical tips: For both platforms: Translate your app name, subtitle, description, and screenshots to reflect your apps value in the local language and culture. Add region-specific screenshots or promo videos.

Analytic Tools 66

Analytic Tools Feedback Software Research Software Data Visualization 66

Product Talk

APRIL 9, 2025

I even recorded a short video about the topic: But to really get the point across, Im writing a multi-week series about APIs what they are and how they work , the most common challenges that arise and how discovery can help, and several real-world stories about how API teams are putting the discovery habits into practice. Its an afterthought.

Product Research 138

Product Research Software Review User Testing Technical Review 138

Userpilot

NOVEMBER 28, 2024

As its name probably suggests, LogRocket goes beyond basic session recording by capturing console logs, network requests, and JavaScript errors. A session recording (sometimes called a session replay) is a privacy-enabled video of a user interacting with your website or app. Supported device: Web and mobile. Deployment: SaaS.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

Userpilot

OCTOBER 10, 2024

The main purpose of Loom’s onboarding is to help users start recording as soon as possible, which is perfect for a tool designed for instant video communication. And even if you need more guidance to record videos, Loom also offers video resources and checklists to help you along the way. ‹ › Loom’s onboarding process.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Customer Experience User Testing 105

Userpilot

JULY 17, 2025

Brief education: It briefly lists the benefits of Miro and shares a three-minute video so readers can learn how to use the template before trying it out. Pro tip: The key to introducing secondary features is to include a highly targeted resource (videos, webinars, or guides) based on the user’s JTBDs.

Onboarding KPIs 93

Onboarding KPIs Data Visualization User Testing Marketing 93

Userpilot

JUNE 30, 2025

Additionally, you can localize emails based on the region, segment them by subscription type, and also include multimedia elements such as images and videos. While some are visual learners and prefer videos, others may prefer to read about it. A simple “Hey <name>” and a catchy subject line go a long way.

User Testing 59

User Testing Customer Experience Customer Feedback Research Software 59

Userpilot

JUNE 30, 2025

How this can be done via lifecycle email marketing: Send getting-started videos, infographics, checklists/simple setup wizards, or feature introductions as part of your welcome email series. It shows users how to get started with a brief 3-minute-long video. But good personalization has to go beyond just names.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Onboarding KPIs 52

Userpilot

JULY 10, 2025

We use their first name. Salesflare didn’t just send this email after account creation, they provided timely onboarding resources the user will need at this point in their journey (setup guide, video tutorials , and live demo). It opens with the user’s name and encourages them to reach out for human contact. role or plan).

Analytic Tools 59

Analytic Tools Data Visualization Embedded Analytics Feedback Software 59

Userpilot

JUNE 11, 2025

But here’s the thing: session recording doesn’t actually record the user’s screen content in a video format. Userpilot is also designed with privacy in mind and doesn’t capture sensitive data like patient names or personal IDs. Instead, it captures and visually reconstructs the user’s clicks, hovers, and form inputs.

Customer Experience 66

Customer Experience Data Visualization Analytic Tools Feedback Software 66

Userpilot

JUNE 29, 2025

It doesn’t even address the receiver by name. Personal touch: The sender is a real person with a name, title, and profile image. Loom Loom’s onboarding email includes a video message from the Loom team and encourages me to start recording immediately, leveraging the trial period to drive activation and increase upgrades.

Onboarding KPIs 52

Onboarding KPIs Feedback Software User Testing Analytic Tools 52

TechEmpower - Product Management

JULY 24, 2023

Do you have a name, a logo, and have you thought about brand positioning? Video and Audio Are you hosting your own video, or can we use a third-party host like YouTube or Vimeo? What special data, content, APIs, etc., will you leverage? What’s the state of the relationships that brings you that data?

Reporting Tools 208

Reporting Tools Analytic Tools Development CTO Coach 208

Lenny Rachitsky

JUNE 29, 2025

Lexicon is behind iconic names such as Sonos, Microsoft’s Azure, Windsurf, Vercel, Impossible Foods, BlackBerry, Intel’s Pentium, Apple’s PowerBook, and Swiffer. Over 40 years, David’s team has named nearly 4,000 brands and companies, employing over 250 linguists and pioneering naming innovation.

Naming 104

Naming Branding Research Software Feedback Software 104

Business Acumen Institute

SEPTEMBER 18, 2023

Some of you also know me through some of the books I’ve written, namely Product Manager’s Desk Reference, Business Acumen Handbook, and so on. Sometimes I work in a company and I say, can you name a process and somebody will name something like local I work with a lot of these people, the product development process.

Data Visualization 40

Data Visualization Reporting Tools User Testing Research Software 40

Userpilot

JULY 10, 2025

I also like adding personal touches, like the recipient’s name or mentioning a recent purchase. Product visuals: High-converting upsell emails embrace the show, don’t tell rule, embedding GIFs and videos that visually highlight how the upgrade delivers more value. So make it enticing, giving a clear hint at the value waiting inside.

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics User Testing 52

Userpilot

MARCH 27, 2025

Appcues is a household name in the product adoption world, with thousands of companies using it to create engaging in-app experiences for mobile apps. For example, you can filter flows by app name and easily track metrics such as when the flow started, ended, or had any issues. But will it really live up to your expectations?

Data Visualization 66

Data Visualization Analytic Tools Feedback Software Customer Feedback 66

Crafty CTO

JUNE 18, 2025

State of Startups and AI 2025 Speaker: Sarah Guo ( Conviction ) – Session video Sarah wins the “best save” award when AV fails, leaving her with no slides … she still pulls off a great presentation, and doesn’t even run over. Excellent overview of the state of AI, the pace of progress, trends.

Engineering 52

Engineering Software Review Artificial Inteligence Product Research 52

Userpilot

JUNE 26, 2025

There are multiple content options available too, such as numerous video tutorials, live walkthroughs , webinars, and case studies, catering to different learning styles. Use different content types: Provide richer support to all by incorporating videos, articles, and walkthroughs. If this happens enough times, it can get frustrating.

Feedback Software 80

Feedback Software Research Software Analytic Tools Data Visualization 80

Lenny Rachitsky

JUNE 24, 2025

Others are built for video, like Google Veo 3 , OpenAI Sora , and Runway Gen-4. That’s why the name includes the word “language.” This data might include large portions of the internet, every book ever published, audio recordings, movies, video games, etc.

Artificial Inteligence 133

Artificial Inteligence Data Visualization ChatGPT Research Software 133

The Secret PM Handbook

MAY 5, 2017

It’s in our name, right?) Bonus Video. ” video , from my (still in production) Secret Product Manager Handbook series. I’ve found the model to be very powerful in my career, and I hope it’s helpful to you. And if you read all the way to the bottom, you’ll find a nice bonus!). We’re called “product” managers.

Framework 302

Framework User Testing Product Management Product Manager 302

Product Innovation Educators

JUNE 1, 2020

How video directors think about creating effective videos can help product managers create better products. Current Resident is the name of a creative video production group in Minneapolis, Minnesota. I think of them as video storytellers. I think of them as video storytellers. 11:08] Explore and Identify.

Product Management 217

Product Management Product Manager Differentiation Research Software 217

The Product Coalition

MAY 24, 2023

How to create a training video for software There are many benefits to having training videos for your software. Additionally, training videos can increase user loyalty and satisfaction by providing an easy-to-understand visual guide on how to use your software. What do you want the viewer to achieve by watching the video?

Feedback Software 147

Feedback Software Data Visualization User Testing Customer Experience 147

UX Planet

DECEMBER 21, 2023

Source: [link] When creating a design system, you want to make everything original and different — for example, coming up with the most excellent names for colour styles or files. To avoid this, it’s worth introducing a naming convention. Principles Source: [link] Naming conventions define the principles and goals of a project.

Naming 105

Naming Document Reference UX 105