Intercom, Inc.

APRIL 4, 2019

Using data to drive outbound sales. This meant that when Jeanne wanted to get an outbound sales program off the ground, she had to get creative. Rather than hire a dozen reps to focus exclusively on outbound, she used data science to supercharge the workflow of her existing team. “We The company was also getting pulled upmarket.

Weak Development Team 162

Weak Development Team Outbound User Testing Research Software 162

Intercom, Inc.

AUGUST 16, 2022

Now is the time for support leaders to level up previous support strategies and adopt new tactics. But don’t worry if you’re not yet familiar with “in-context support” – today, we’re showing you its power and how to get your strategy started. Ready to up-level your support strategy?

Data Visualization 118

Data Visualization User Friction Customer Experience Customer Communications 118

Intercom, Inc.

JUNE 21, 2018

I hosted Max on our podcast, where he shares the strategies he’s used to grow Udemy and Sales Hacker, hiring tips for sales teams, and much more. Is it transitioning from inbound to outbound sales? Max: For the most part, it’s outbound efficiency. Are you doing outbound? Is it getting their stack right?

Outbound 183

Outbound Technical Advisors Weak Development Team Product Research 183

Userpilot

JANUARY 22, 2024

High-touch customer success models are more suitable for complex products that require customization and lengthy training. How to select the right model for your customer success strategy? To close deals, they rely on outbound tactics and personalized 2-way interactions between the sales team and the prospective customers.

Analytic Tools 83

Analytic Tools Feedback Software User Testing Customer Feedback 83

Mironov Consulting

DECEMBER 2, 2019

Once we (as product leaders ) have chosen a new product organizational model, we also need a strategy to get there. Introductory scrum books focus on transactional product activities – writing stories, re-ordering backlogs – assuming that product strategy and market insights magically arrive from outside. Incremental team by team?

User Testing 80

User Testing Customer Experience Outbound Customer Feedback 80

Intercom, Inc.

JUNE 8, 2021

This is the final post in our series exploring the findings from Drive Conversational Experiences for a Future-Ready Customer Support Strategy , a commissioned study conducted by Forrester Consulting on behalf of Intercom in April 2021. Outbound messaging (70%). You can read the other posts in this series here. Personalization (66%).

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Intercom, Inc.

OCTOBER 22, 2019

When you’re a rep, you could be thinking about outbounding to prospects, building pipeline, or moving forward the opportunities already in play. As a manager, the tasks competing for your attention only multiplies – coaching , training, interviewing, forecasting , planning, and more. Get the right people on – and off – the bus.

Weak Development Team 123

Weak Development Team Inbound Outbound Framework 123

Intercom, Inc.

JULY 19, 2021

What’s more, Forrester’s study, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed how conversational support can fuel customer retention and business growth across the entire business. Previously, it was ranked fifth for channel usage; now, it’s the second most used channel.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

Userpilot

MARCH 23, 2023

Closed-loop analytics will help you streamline your sales processes, bring in more leads/customers, and increase conversions through a closed-loop marketing strategy. How to implement closed-loop analytics If you want to implement an actionable closed-loop marketing strategy, then there are five things you need to do.

Analytic Tools 91

Analytic Tools Data Visualization Customer Experience Reporting Tools 91

B2B Product Management

DECEMBER 6, 2016

As you can see in the picture, these categories are inbound and outbound Product Management. This division between inbound and outbound PM duties is much more pronounced at larger companies. If you are an inbound PM, you might want to take steps to get into an outbound PM role. You define the pricing of the product.

Analytic Tools 45

Analytic Tools Outbound Inbound Research Software 45

Intercom, Inc.

JULY 29, 2021

We recently sat down with Mark to chat about onboarding in a hypergrowth environment, how that strategy played as the pandemic unfolded, and why taking care of your team is actually the best way to take great care of your customers. We started from scratch and we had a six-week turnaround time to take our training. And I got it.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Business of Software Conference

NOVEMBER 16, 2023

Outbound Calls Depending on your product, making outbound sales calls can have a big impact on your customer acquisition numbers. That being said, outbound sales calls aren’t for everyone. The Keys to Effective Sales Emails So, what makes a sales email strategy effective? Demos are not product training sessions.

Research Software 52

Research Software Feedback Software User Testing Customer Experience 52

Intercom, Inc.

JANUARY 11, 2023

When trying to sell to enterprise, take into account all the potential users and stakeholders and create a multithread, go-to-market strategy that aligns with the whole business. There are people that are going to sign up for the product, and there are people that you’re going to reach out to through outbound.

Customer Experience 118

Customer Experience Inbound User Testing B2B 118

Pragmatic Marketing

DECEMBER 20, 2019

Even more impressive, we've scaled a 50-person Sales team that was almost entirely inbound when I started to a proper inbound/outbound Sales Org with well over 300 people, comprised of Acquisition, Customer Success, Growth and Onboarding. "In No matter how big you grow, keep in mind basic product marketing principles.

Positioning 70

Positioning Product Marketing Marketing Analytic Tools 70

Pragmatic Marketing

DECEMBER 20, 2019

Even more impressive, we've scaled a 50-person Sales team that was almost entirely inbound when I started to a proper inbound/outbound Sales Org with well over 300 people, comprised of Acquisition, Customer Success, Growth and Onboarding. "In No matter how big you grow, keep in mind basic product marketing principles.

Positioning 70

Positioning Product Marketing Marketing Analytic Tools 70

Bain Public

JANUARY 11, 2022

The most versatile and robust good habits are formed when we train ourselves to make the best decisions, no matter the circumstances. This includes the BHAG (the big hairy ambitious goals), your value proposition, the product mission as well as its strategy to expand into new markets, innovate or create efficiencies — doing more with less.

Onboarding KPIs 52

Onboarding KPIs Weak Development Team User Friction Customer Experience 52

Mironov Consulting

NOVEMBER 10, 2016

But the symptoms aren’t so obvious to the outbound (and extroverted) part of the company. Motivation and engagement look different on the tech side of the room: the outbound team often can’t tell whether Engineering is emotionally engaged. She was in tears, worrying that they might cancel her next round of training.” ).

Weak Development Team 96

Weak Development Team Development Technical Review Outbound 96

nulab

MAY 10, 2019

To improve your competitive advantage, you first need to decide which of the following two leadership strategies your business will follow. Organizations that operate a cost leadership strategy are extremely efficient. Outbound Logistics. The support you offer the customer, include training, guarantees and post-sale care.

Research Software 47

Research Software Differentiation Airlines Outbound 47

Sachin Rekhi

AUGUST 6, 2015

The challenge I find most people have with coming up with a crisp target audience definition is that they've been trained by venture capitals to find the biggest total addressable market they can justify to make their startup seem like it's attacking a massive opportunity. Acquisition Strategy. Monetization Strategy.

User Testing 118

User Testing Document Product Marketing Marketing 118

Intercom, Inc.

NOVEMBER 28, 2018

Tools should support and improve your sales process, not replace your ability to perform mission critical tasks like training a new sales rep or closing a tough deal. Process and training. This is a complete solution for sales teams making outbound calls. Process and training tools. Sales and market intelligence.

Data Visualization 192

Data Visualization Analytic Tools Research Software Feedback Software 192

Mironov Consulting

FEBRUARY 6, 2020

This makes sense when most outbound spending is through Marketing (not field sales) and we can isolate campaigns or messages or channels with enough volume to accurately compute CAC. Could we train a second onsite instructor? For instance, most consumer companies are deeply analytical about customer acquisition costs (CAC).

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Intercom, Inc.

NOVEMBER 5, 2019

You’ll hear from: Dialpad’s Chief Strategy Officer, Dan O’Connell, and Sherlock’s CEO, Derek Skaletsky, on speeding up and slowing down deals to deliver value to your buyers and your business. That’s why it’s crucial to have an automation strategy to eliminate low-value work. Halid, how about yourself?

Research Software 139

Research Software User Testing Analytic Tools Reporting Tools 139

NextBigWhat

OCTOBER 30, 2020

Kernel of a Strategy: A process to create a strategy. Operating Plan (OP1) is an annual planning document that covers the strategy for the next 12 months, ways of executing the strategy, and the budget required. Blue ocean strategy: Red oceans are all the industries in existence today – the known market space.

User Testing 52

User Testing Reporting Tools Product Management Product Manager 52

Mironov Consulting

DECEMBER 31, 2017

Good salespeople are trained to unpack their prospects’ decision criteria and RFP processes in order to tilt the buying process. Remember that outbound marketing teams are focused on generating interest among customers at the top of the funnel and in the renewal cycle.

Roadmap 92

Roadmap Fractional VPE CTO Coach Data Visualization 92

Intercom, Inc.

MAY 31, 2018

blog , books on everything from product demos to outbound sales, and the Startup Chat podcast that he co-hosts with Hiten Shah. Steli is the CEO of Close.io , an inside sales CRM that helps startups and SMBs generate high-quality leads and close more deals. Above all, Steli believes the key to success in sales is qualifying leads well.

Reporting Tools 223

Reporting Tools User Testing Customer Experience Data Visualization 223

Business of Software Conference

MAY 21, 2020

What we’ll do is we’ll start off with a high level strategy in terms of growing our team and give some insight into our candidate value proposition. High-level Strategy. There’s inbound hiring and there’s outbound hiring. Outbound hiring is the opposite. That’s a form of outbound hiring.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Gainsight

DECEMBER 23, 2019

She was most recently customer success head at BetterWorks where she led services, customer support management, ops, and training team. So you’ve got pre-sales, implementation, optimization, training, and support. For SMB you want to have more of a one to many strategy. Do they do the training?

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

Intercom, Inc.

APRIL 9, 2020

We’ve got X group working on Y types of conversations, which is just keeping the train on the tracks and business as usual. This is a rapidly evolving situation in so many ways, so our strategies are also rapidly evolving. And then the last thing I’ll say is to divide and conquer.

User Testing 245

User Testing Customer Experience Customer Feedback Feedback Software 245