Intercom, Inc.

AUGUST 25, 2020

But what makes software conversational? This piece outlines a process for building and structuring effective conversational experiences in software. Along the way, we’ll explore how conversational UX – cooperative exchanges of inputs and outputs – closes gaps between products and users. The way it sounds, or something deeper?

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UX Planet

JUNE 1, 2025

The experience of unboxing a physical product is usually the result of collaborative work between several teams, most often including UX designers, graphic designers, packaging engineers, and documentation writers. Technical documentation writers and UX designers share a common goalto create a positive and effective user experience.

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UX Planet

JANUARY 29, 2025

Photo by Ch_pski on Unsplash Sloppy Steve Scares Software Engineers was originally published in UX Planet on Medium, where people are continuing the conversation by highlighting and responding to this story.

Software Engineering 59

Software Engineering Engineering Customer Experience UX 59

Product Talk

DECEMBER 1, 2021

The other people involved with championing this new way of working are fellow Senior Product Manager Bel Robertson , UX Researchers Jasmin Hamid and Tina Dinh , and Research Ops Assistant Adeline Tay. We, in combination with the UX Research team , wanted to treat squad-initiated research as a product in itself,” says Matt. Tweet This.

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Product Innovation Educators

OCTOBER 9, 2023

He has in-depth experience marketing products, addressing product requirements, research, UX design, and management. He spent the first half of his 25-year engineering career in the semiconductor industry as a chip designer and the latter half in software product development. In software, we tend to think of design as optional.

User Testing 301

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The Product Coalition

AUGUST 28, 2023

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. You should be able to define the project scope and goals clearly by outlining the objectives, functionalities, and features of the software. It helps us meet customers’ demands, needs, and expectations.

Feedback Software 148

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Userpilot

OCTOBER 31, 2024

Which product feedback software should you choose for your SaaS? In this round-up, I cover 21 of the best product feedback software solutions. In this round-up, I cover 21 of the best product feedback software solutions. Social listening tools : Software for monitoring online conversations, brand mentions, and trends.

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Melissa Perri

JANUARY 4, 2020

Can you just teach us UX?" Teams and executives turned to data-driven decision making, and the tools and software followed. -- So what does that mean for the next 10 years? Here are my predictions: Strategy and product management will become more connected and synonymous, especially in SAAS/ other software companies.

User Testing 386

User Testing Data Visualization Research Software Feedback Software 386

Intercom, Inc.

NOVEMBER 3, 2022

Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams. “It’s a critical task within the function, and somebody had to build something simpler, smarter, and fairer” Then, I was tasked with running an RFP process to find software to solve this problem.

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Feedback Software Research Software Customer Experience User Testing 206

The Product Guy

AUGUST 10, 2017

As Marc Wendell described in a Product Mentor video, the foundation of success in both product management and user experience (UX) is solving a problem for a specific user. A software product could overemphasize a feature that its own team just wanted to build. Guest Post by: David Parmelee, Digital Strategy Consultant.

User Testing 296

User Testing Customer Experience Research Software Customer Feedback 296

Userpilot

APRIL 16, 2025

Help center software allows you to juggle feature rollouts, bug fixes, and user onboarding without keeping up with endless tickets. Here, we look at the best help desk software so you can choose the right fit and continue giving your customers the best experience. What are the different types of help center software?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

UX Planet

SEPTEMBER 16, 2024

Lean UX is an iterative process — image by Amélie Mourichon Introduction So you thought you knew everything about user experience (UX). And then you discover Lean UX , this younger, cooler cousin of regular UX. Lean UX is a different way of approaching UX design. Let’s get into it… What is Lean UX?

User Testing 98

User Testing Product Research UX Research Software 98

Arkenea

APRIL 10, 2025

In a fastmoving digital economy, many organizations leverage outsourced software product development to accelerate innovation, control costs, and tap into global expertise. Table of Contents What Is Outsourced Software Product Development? What Is Outsourced Software Product Development?

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Software Review 52

Product Management University

NOVEMBER 14, 2024

Agile is a great software development methodology but it has consumed product managers to the point where they have almost no capacity to do product management. The software world is starved for talent to create more usable products. Leave it to the design and UX specialists to create usable products. Don’t get me wrong.

Product Manager 147

Product Manager Product Management Product Research Management 147

Product Talk

NOVEMBER 13, 2019

The UX Conference. Business of Software Europe. Software Product Management Summit. Front UX & Product Management Case Study Conference. UX Scotland. UX and Digital Design Week. Business of Software USA. ProductCon London. London, UK. ProductWorld. Oakland, CA. Habit Summit. San Francisco, CA.

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Userpilot

JANUARY 20, 2025

Software bugs are a budget killer for your company and a buzzkill for your users. Even with a rigorous software testing process, one pesky bug always slips through. In 2014, a software error on Amazon caused some items to drop to just one penny. How to use session replay tools to streamline the debugging process.

Reporting Tools 52

Reporting Tools Analytic Tools Data Visualization Software Review 52

Mind the Product

MARCH 17, 2020

She’s author of Build Better Products: a Modern Approach to Building Successful User-Centered Products ( US / UK ), the funniest trove of practical advice we’ve come across, as well as UX for Lean Startups ( US / UK ), which we didn’t have time to read before our chat. Quote of the Episode. Building better products.

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The Product Guy

MARCH 14, 2017

So after growing our design team at UX studio from 2 to 20 people, I share my learnings with you about how to work with designers. Designers and UX researchers will be motivated if you give them important product issues to solve. That’s why we have UX researchers working besides designers, because good design needs a lot of research.

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Product Talk

AUGUST 7, 2024

I want to thank product manager Michelle Rea , UX designer Carl Törnquist , and software engineer Mattias Eriksson for taking the time to not just talk through their tool decision but for also showing in detail how they set it up and how they plan to move forward. When choosing a tool, it’s all about trade-offs.

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Product Talk

JUNE 16, 2021

In my book Continuous Discovery Habits , I wrote that a product trio is typically comprised of a product manager, a designer, and a software engineer. UX writers? So naturally, everyone who has a title other than one of those three roles reached out to me. Some with quite a bit of outrage. Why didn’t I include user researchers?

Product Research 290

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The Product Guy

DECEMBER 6, 2018

Even within the features, the differentiation between must have, good to have and convenience use cases become blurred resulting in constantly changing scope, which added to the frustration of UX and development teams. We ended up spending time in those use cases which had no relevance to the core needs of the customer.

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The Product Guy

JUNE 18, 2020

Feedback Loops are most easily understood through nature: Now, we’re trying to mimic natural systems in our software creation processes. Now you have a few features that you’ve unified into a single UX–you’re pumped. . A product feedback loop keeps software teams close to their customers. The feedback loop process is.

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Userpilot

JULY 29, 2024

Looking for the best customer success management software to power up your product growth strategy, but you are overwhelmed with so many options in the market? TL;DR Customer success software refers to tools that help manage customer experiences and drive customers toward their desired outcomes. We’ve got you covered!

Analytic Tools 105

Analytic Tools Feedback Software Reporting Tools Data Visualization 105

Userpilot

AUGUST 6, 2024

This is where product lifecycle management software solutions come into play to align product management with company goals. TL;DR PLM software helps you manage various stages of the product lifecycle. Try Userpilot and Take Your User Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is PLM software?

Analytic Tools 105

Analytic Tools Feedback Software Reporting Tools Data Visualization 105

UX Planet

JUNE 9, 2025

This is an honest autopsy of why QA hurts and how teams can start healing it — today — without buying more software (though new approaches are brewing). Why Design-to-Dev QA Still Stings was originally published in UX Planet on Medium, where people are continuing the conversation by highlighting and responding to this story.

Software Review 91

Software Review Reporting Tools Feedback Software Systems Review 91

Userpilot

AUGUST 18, 2024

Trying to optimize these deliverables without using click tracker software is a gamble—you end up guessing what works and what doesn’t. TL;DR Click tracking software records and visualizes user interactions, such as clicks, scrolls, or screen taps on a website, app, or email. Try Userpilot. Get a demo. Heatmapping tools.

Analytic Tools 102

Analytic Tools Data Visualization Feedback Software Reporting Tools 102

UX Planet

JANUARY 29, 2025

Are you ready to elevate your UX measurement game with a unique, all-in-one metric? Photo by NordWood Themes on Unsplash Measuring user experience (UX) has always been a complex challenge, requiring a blend of creativity and data-driven precision. Versatile: Applicable across industries like e-commerce, healthcare, and software.

Data Visualization 95

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Userpilot

MARCH 5, 2025

That’s where customer engagement software comes in. How I chose the best customer engagement software My evaluation process combined thorough feature analysis , a careful review of user feedback, and insights from industry reports. But how do you track and strengthen these connections? Userpilots pricing.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

UX Planet

FEBRUARY 5, 2025

This case study reveals how Rumi Cosmetiques doubled its conversion rates and saw a 75% increase in adds to cart within a week, thanks to strategic changes in their user experience (UX) design and conversion rate optimization (CRO). Rumi revamped their platform with responsive designs that would make any software engineers heart flutter.

Customer Experience 97

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Userpilot

FEBRUARY 9, 2025

Its a behavioral red flag that reveals user frustration caused by poor UX issues that might otherwise go unnoticed. Its a symptom of deeper UX problems. Once you identify a problem area, session replay software can help visualize user behavior. Update your teams about unexpected software bugs with Session Replays.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Product Talk

NOVEMBER 1, 2023

2024 Product Conference List was first posted on November 1, 2023 at 6:00 am. ©2022 " Product Talk " Use of this feed is for personal non-commercial use only.

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Userpilot

MAY 7, 2024

Product adoption software is the lifeblood of the modern product management process. In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market. TL;DR Product adoption software drives users to adopt a product through carefully curated product experiences.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

Product Talk

NOVEMBER 11, 2020

UX Australia. Business of Software USA. ACM SIGIR Conference on Human Information Interaction and Retrieval. Design Research 2021. Canvas Conference. Birmingham, UK. ProductCon. Mind the Product Singapore. New Product Innovation & Development. Orlando, FL. April . Frankfurt, Germany. Sep 27–Oct 1.

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The Product Coalition

SEPTEMBER 26, 2024

Allow me to reflect on the trials, failures, and breakthroughs that shape how I build profitable software. Continue reading on Product Coalition »

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Roman Pichler

FEBRUARY 2, 2021

Dev teams have become cross-functional consisting of UX designers, architects, programmers, testers, and other roles. This has increased the chances of creating a product with the right UX and the right features. Products are developed using iterative-incremental processes like Scrum.

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