Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. There has to be cross-departmental and cross-functional cooperation between product, sales & marketing, customer success, and customer support to implement a successful customer retention strategy.

Feedback Software 52

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Nulab

APRIL 27, 2022

The company took a big risk and implemented a highly successful pivot strategy by disrupting the home entertainment industry. What is a pivot strategy? A pivot is a strategy to change the direction of your business. Types of pivot strategies. Reasons to implement a pivot strategy. Here are three such examples.

Data Visualization 84

Data Visualization Research Software Analytic Tools Customer Experience 84

The Product Coalition

MARCH 7, 2023

How to prepare for a user interview, all the way to sharing the results with your team. I compiled this guide back when I was training product managers on my team to be able to run user interviews. Questions not to ask There are such things as bad questions when you’re interviewing a user.

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Roman Pichler

DECEMBER 4, 2023

My intention with this article is to show how product teams can use a product strategy to guide their discovery work and maximise the chances of creating successful products. Encourage teams to start with outcomes—business and user/customer benefits—rather than outputs—features and deliverables.

Product Research 296

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People-First Product Leadership

MARCH 24, 2024

I’m in Duke Leto’s camp and believe a boss - at any level - should care and be thinking about their team. I recall the startup founder who literally bounced with excitement when we discussed the product being built. We all have good and bad days. I won’t ruin the movie for you. To learn from mistakes.

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Userpilot

OCTOBER 18, 2021

Strategies – so you know which steps you should take on the way to higher, faster, and more sustainable growth. If you want your SaaS to grow sustainably, you should implement at least one of these strategies: adopting a product-led growth model, creating valuable and actionable content, in-app onboarding , exceptional customer care.

Analytic Tools 89

Analytic Tools Feedback Software Research Software Onboarding KPIs 89

Department of Product

NOVEMBER 16, 2023

If you’ve not heard of Celonis before, it’s a SaaS company that focuses on one thing product teams tend to either love or hate: process map diagramming. Essential reads for product teams New from the Department of Product this week: ? Enjoy the rest of your week!

Analytic Tools 52

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Userpilot

MAY 19, 2022

Product excellence is a framework that relies on user feedback to inform product strategy and roadmap for faster delivery of products. Value Proposition Canvas can help you decide what features to develop to provide value to users. Kano model helps you prioritize feature development. A good product avoids poor customer service.

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Userpilot

OCTOBER 4, 2022

Growth loops are a compounding growth strategy where the user fuels future growth by reinvesting their outputs into new inputs for the next growth cycle. Loom uses an embedded loop cycle to get people who view Loom videos elsewhere to sign-up themselves. The different types of growth loops and their intended benefits.

Customer Experience 97

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Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. We invested in more social and video content as well to connect with more of you. The best of the blog.

Analytic Tools 150

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Roman Pichler

JANUARY 22, 2024

Listen to the audio version of this article: [link] What Is a Product Portfolio Strategy and Why Does It Matter? A product portfolio strategy is a high-level plan that helps you maximise the value a group of products creates. These guide and align the strategies of the portfolio members , as Figure 1 illustrates.

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Business of Software Conference

DECEMBER 14, 2023

For a full version of this talk, including a video recording and transcript, click here. Here’s the analogy: None of those things are going to make or break the startup either’, he explains. For Cohen and Smart Bear, solving simple problems was a bad strategy. And to succeed, you must follow them scrupulously.

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Software Review Weak Development Team User Testing Customer Experience 64

Product Innovation Educators

OCTOBER 24, 2022

Andrew and his co-founder and team have created a way for their customers to design engagement rings, experience their design in their home with a mock-up ring, tweak what they want, and then receive their one-of-a-kind custom ring. We do a 30-minute video design consultation and then send them a technical sketch of the ring.

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User Friction Customer Experience User Testing Customer Feedback 72

Intercom, Inc.

AUGUST 15, 2019

If an organization’s founders aren’t designers and don’t come from a background where well-designed products played a key role in their lives, it can often be the last discipline to be brought onboard the team. On a bad day, a lot more of it got thrown away. My responsibility was to build a design team in that new agile way of working.

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Department of Product

OCTOBER 23, 2022

Product Principles – Examples for Product Managers Make decision making easier with inspiration from top product companies Product principles are used by product teams to help guide decision making. Principles can help guide both strategic decisions and tactical decisions.

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The Product Coalition

MARCH 22, 2021

In the startup world, making software user-friendly and easy to use has become a real trend lately. These fields include web design, mobile app development, SaaS, and even B2B products. With a relatively small team based in Omsk, southwestern Siberia, Purrweb has compiled an impressive portfolio. and Facebook.

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Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. That means your focus should be on building the right customer profile and developing precise messaging to reach them.

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Userpilot

FEBRUARY 17, 2022

So here’s an overview (watch the video below or continue reading- whichever works best for you). Continuous discovery is the process of conducting small research activities through weekly touchpoints with customers, by the team who’s building the product. What is actually the “product role” in a startup?

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PMLesson's Ace the PM Interview

MAY 12, 2022

As a result, you’ll need to demonstrate not only high-level product thinking and prioritization, but also showcase your strengths and familiarity with visual design, user research, and cross-team collaboration. Startups and big companies alike use these interview steps to assess UX designer candidates. Big Project.

UX 52

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PMLesson's Ace the PM Interview

MARCH 9, 2022

Complete PM Interview Prep Course Our product management interview course teaches you the essential skills you need to ace your PM interview, with hours of example questions, videos, and interview tips. They can lead a team rather than just being part of a team. Start Learning Can You Transition from UX to Product Management?

UX 52

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Roadmunk

SEPTEMBER 21, 2017

Throughout my career as both a product manager and startup founder, there’s been one severely underrated skill I credit for much of my success—and that’s reading. I’m constantly consuming articles on product management, product culture, startups and entrepreneurship to bolster my career as a product person and leader. Let’s get to it.

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The Product Coalition

APRIL 6, 2020

For most companies it’s bad news?—?the The Planning Waterfall Right now company executives worldwide are holding frantic strategic talks over video conferencing. What’s our strategy? The strategy and derived plans are therefore little more than a house of cards. What strategy should you use then? But not for all.

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The Product Coalition

FEBRUARY 3, 2022

You can develop hypotheses about your target market, but you won’t truly know who your customers are until you throw your hook into the water and see what kind of fish bite. It would be best to try to predict how your competitors Value Proposition will look like in the future and plan your strategy based on that. and “how many?”

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The Product Guy

SEPTEMBER 12, 2017

Guest Post by: David Parmelee, Digital Strategy Consultant. Paul Graham tells startups, “Do things that don’t scale.” Explainer videos. Some products use explainer videos to tell their users how to benefit from a new feature. Include screenshots, videos, and sufficient copy to explain the benefits of the feature.

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Research Software User Testing Analytic Tools Product Research 109

Intercom, Inc.

FEBRUARY 18, 2020

It’s one of those facts of startup life that is easy to overlook, but the success and growth of companies can be deeply intertwined with the technology they use in their stack, and I’d like to explain how that has been the case with Intercom and Ember. Watch the video above to learn more, or read a lightly edited transcript below.

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UX Studio: Product Management

SEPTEMBER 25, 2017

After our team at UX Studio started using product management tools, the time spent on communication surprisingly decreased. Coordinating designer and developer teams simultaneously while reporting to the boss via email becomes a drag. Price: Basic plan starts at $25 / month for 5 team members. Video chat function.

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Userpilot

OCTOBER 20, 2023

Evaluate the impact of your product and marketing strategies in increasing customer satisfaction. Use detailed insights to target your growth marketing efforts and PLG strategy. Relationship surveys are best for startups that don’t have enough customers to accurately gauge public opinion during the early stages of their journey.

Data Visualization 52

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Intercom, Inc.

AUGUST 15, 2018

At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. That project led to my first cross-functional team.

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Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. We’ve gathered a list of articles, videos, and podcasts you can check out: Planning for hypergrowth in EMEA with Mark Rudden of Browserstack.

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Department of Product

MAY 22, 2020

Why Product Features Matter Product strategy, features and the value chain What outcomes are you trying to achieve? How does what we’re building align with the wider strategy of the business? And the product team responsible got some pretty brutal reviews in the process. Feature factories care little about the answers.

Feedback Software 52

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Lenny Rachitsky

MARCH 5, 2024

It’s free, available to everyone, and if you can pull off a great launch, Product Hunt can change your startup’s growth trajectory. However, the little-known truth is that of the thousands of startup founders who try their hand at Product Hunt each week, very few see any impact. One name kept coming up: Leo Bosuener.

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The Product Coalition

JULY 30, 2020

If you have enough users and enough development & design resources, you should go for it. Launch Strategy We launched the product only within the San Francisco Bay Area where there are more than 100,000 people who have multiple chronic conditions and who can afford out of pocket costs for healthcare. He goes on saying that “.a

Customer Experience 78

Customer Experience Product Research Onboarding KPIs Research Software 78

Business of Software Conference

APRIL 17, 2020

Today, more and more teams are discovering the benefits and flexibility that remote working provides; and in an ever changing world, could remote working become the new normal? Video, Slides & Transcript below. So, it’s kind of just like random and then we also had Twist which is like asynchronous team communication app.

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Userpilot

OCTOBER 29, 2020

In a sense, this brings the Product Marketer a lot closer to the Product Team than a ‘regular marketer’- so we can say that the product marketer acts as a bridge between the product and the marketing team. Even though Natalia works as a part of the Marketing Team, she is very close to the Product Team.

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Analytic Tools Feedback Software Onboarding KPIs Product Marketing 97

Andrew Chen

NOVEMBER 15, 2021

I saw it first-hand at Uber, which scaled to billions in revenue, and also within startups at Andreessen Horowitz, which has funded companies from Github, Coinbase, and Figma to Clubhouse and Airbnb. These frameworks are targeted at teams building new products, first and foremost. That’s because it wasn’t a normal meeting room.

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Books Research Software Reporting Tools Technical Review 63

Hutwork

MARCH 9, 2018

And as a product manager finding out how others made a strategy work, whether it was implementing a road-map software or avoiding other’s pitfalls can make or break your product’s success. Magazine reports that most CEOs read at least a book a week, and this doesn’t include blogs, articles, podcasts, and videos they devour, too.

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PMLesson's Ace the PM Interview

MARCH 2, 2022

If you're applying as a Google product manager , this means you'll need product management experience with leading user research, implementing features, and working with software teams to build deliverables. " At Google, you'll typically be working in cross-functional teams. What are your strengths and weaknesses?

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