Agile Velocity

AUGUST 15, 2022

In a previous post in our Scrum Assessment Series , we shared some ideas to help catalyze engaging sprint reviews. Here, we take a deeper dive into the topic of awesome Sprint Reviews. The Sprint Review, just like the Retrospective , is an important feedback loop in a Scrum team’s toolbox. Why is the Review so important?

Technical Review 111

Technical Review Systems Review Demo Software Review 111

Alchemer Mobile

APRIL 13, 2021

While some companies took a hit due to widespread lockdowns, those who swiftly adopted the digital shift won market share and, ultimately, new loyal customers during a difficult time for consumers. Ratings and Reviews. star rating, and had 488 app store reviews. star rating, and had 7,549 app store reviews.

Feedback Software 232

Feedback Software Research Software User Testing Systems Review 232

Alchemer Mobile

APRIL 6, 2021

Ratings and Reviews. Food and Drink app ratings and and reviews were slightly higher than macro averages across both iOS and Android, particularly within the Restaurants category. star rating, and had 1,223 app store reviews. star rating, and had 4,695 app store reviews. star rating, and had 4,695 app store reviews.

Feedback Software 243

Feedback Software Research Software User Testing Systems Review 243

PMLesson's Ace the PM Interview

JANUARY 12, 2021

These are program sense, cross-functional partnerships, behavioral, and system design questions. Of the four, many find the system design questions to be both the most challenging and the most significant for your chances of an offer. So what is system design after all? What is System Design? Let's get to it!

Technical Review 52

Technical Review Systems Review Software Review Software Engineering 52

The Product Coalition

JANUARY 27, 2024

Sustainability Spans The Entire Lifecycle Whether you are already a champion of green computing or are just beginning to grasp its significance due to the evolving client and regulatory landscapes, understanding and actively reducing the carbon footprint of our software creations is not just important — it’s imperative.

Analytic Tools 139

Analytic Tools Research Software Reporting Tools Software Review 139

Intercom, Inc.

NOVEMBER 3, 2021

How we think about alerting strategy. Like feature work, alerts and the alerting strategy should be approached in a deliberate, structured manner. We introduced regular alert review sessions for teams dealing with frequent alerts. fire most frequently) are reviewed first. . Is the alert still relevant?

Data Visualization 209

Data Visualization Engineering Systems Review Software Review 209

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. In-app strategies for converting free or trial users to paying customers. Measure campaign performance and refine your customer acquisition strategy.

Analytic Tools 103

Analytic Tools Research Software Feedback Software Customer Experience 103

Intercom, Inc.

JANUARY 14, 2021

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. Looking at how the best companies operate, Hubert and his team boiled down product excellence to three key areas of action: vision, strategy, and execution.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Usersnap

FEBRUARY 23, 2022

How is SaaS Product Management the Central Nervous System to Product-Led Growth? The product life cycle requires research, strategy, internal company alignment, product development, and consistent product refinement. SaaS product management requires extensive strategy in order to execute on hypotheses or defined product initiatives.

Feedback Software 59

Feedback Software Research Software User Testing Systems Review 59

Roman Pichler

APRIL 3, 2018

Business Strategy vs. Product Strategy. A business strategy describes how a company wants to achieve its overall aspiration and create value for its users, employees, and shareholders. The business strategy provides the company with the basis for making the right investment decisions. On their own, they are not enough.

Strategy 256

Strategy Product Research Weak Development Team Systems Review 256

Userpilot

APRIL 21, 2024

TL;DR You should know how to reduce support ticket volume to prevent customers from churning due to a poor support experience. If you’re confused about how to reduce support tickets, here are 15 proven strategies to help you out: Personalize your onboarding guidance so customers are better equipped from the start.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

The Product Bistro

DECEMBER 13, 2019

The last part of the book, after the conclusion of the gripping drama, is the meat of the systems and methods that Christina introduces via her story telling. If you are a GM level person, struggling with your business unit, this book will offer several concrete strategies for coping, and to improve the dynamic.

Technical Review 195

Technical Review Books Systems Review Reporting Tools 195

Product Talk

MARCH 13, 2024

Instead, they hand off work from team to team—the back-end engineers design the data model and system architecture, the front-end engineers build the interface elements, the mobile engineers work toward feature parity, etc. Delivery and feature teams are often structured by function—front-end teams, back-end teams, mobile teams, etc.

Research Software 296

Research Software Weak Development Team Feedback Software User Testing 296

Alchemer Mobile

JULY 16, 2021

While customer acquisition, ratings and reviews, and social proof are the most externally visible success indicators for your brand, customer retention is an integral part of the health of your organization. Without a feedback system in place, product managers won’t receive this feedback before it’s too late.

Customer Feedback 147

Customer Feedback User Testing Customer Experience Feedback Software 147

Alchemer Mobile

SEPTEMBER 3, 2020

Almost all apps have experienced one of three significant changes to their DAU due to COVID-19: massive drops, huge spikes, or higher frequency of app usage. Almost all of our customers’ apps have experienced a significant change in their DAU due to COVID-19. For apps in the hardest-hit industries, DAU is down 60-75%. Huge spikes.

Travel 246

Travel Feedback Software Research Software Data Visualization 246

Gainsight

MAY 31, 2023

When evaluating customer success software, review platforms such as G2 and TrustRadius can be invaluable resources. G2 Grid Reports are based on thousands of verified reviews and data from actual users, so you can compare multiple vendors based on real feedback. Top Rated Awards are based entirely on reviews and customer sentiment.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Systems Review 52

Gainsight

MARCH 20, 2023

By Tim Van Lew, Director of Customer Success Strategy, Gainsight Yes, it’s uncommon to see a year-in-review article in spring. They may experience limitations on the effectiveness of integrations with critical systems like CRM. Maligned systems and processes with Sales can mean lost opportunities for expansion revenue.

Feedback Software 52

Feedback Software Systems Review Reporting Tools Technical Review 52

Alchemer Mobile

FEBRUARY 20, 2020

Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. The risk of customer churn due to negative sentiment isn’t news to most companies, and many think they are capturing emotion and measuring sentiment across their digital experiences.

Feedback Software 147

Feedback Software Research Software User Testing Systems Review 147

Alchemer Mobile

APRIL 2, 2021

Ratings and Reviews. Healthcare app ratings and and reviews were slightly lower than macro averages across both iOS and Android. star rating, and had 435 app store reviews. star rating, and had 1,169 app store reviews. The average iOS app saw 44,531 app store ratings, received a 4.54 Mobile Consumer Sentiment.

Healthcare 147

Healthcare Feedback Software Research Software User Testing 147

The Product Coalition

AUGUST 23, 2023

It’s like chatting with a friend, but you’re communicating with a program or system that understands and responds to what you’re saying in a human-like way. They engage in free-flowing conversations, fueled by a Large Language Model that serves as a bridge between users and backend systems, ensuring a seamless user experience.

Artificial Inteligence 104

Artificial Inteligence Banking Technical Review Systems Review 104

Mironov Consulting

OCTOBER 19, 2022

1] Dedicated Bug Fixing Teams Sometimes there’s a push to create development teams specifically to close out bugs and defects, especially after frequent outages or to address long-term system neglect.  This  Here’s my thinking. [1]  But fixing what’s broken still belongs to whoever broke it. [2]

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

Userpilot

DECEMBER 15, 2022

In addition to linguistic and cultural changes, localization often requires changes to the pricing plans , payment systems, functionality, in-app experiences, or software/hardware customization. memeQ is a complete translation management system (TMS) with an asset repository that supports the centralized tracking of translation projects.

Research Software 96

Research Software Analytic Tools Feedback Software Reporting Tools 96

First Round Review

MARCH 8, 2022

Ravi Mehta, former CPO at Tinder & Product Exec at TripAdvisor, shares his framework for crafting a crisp product strategy for startups — a 5-step system called the "Product Strategy Stack." He also makes the case for setting "non-goals" and using an alternative to OKRs.

Product Strategy 140

Product Strategy Strategy Framework Startups 140

Split

MARCH 20, 2024

Why Release Management Matters A robust release management strategy is critical for optimizing a software delivery workflow. With established release review procedures, code progresses to staging and production only after passing predefined quality checks and acceptance tests.

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

The Product Coalition

JUNE 30, 2021

Vimeo OTT Review & Alternatives Have you been generating video content for a long time? Review of Vimeo OTT: The Best Alternatives & Competitors in 2021 was originally published in Product Coalition on Medium, where people are continuing the conversation by highlighting and responding to this story.

Technical Review 89

Technical Review Systems Review Analytic Tools Embedded Analytics 89

The Product Coalition

SEPTEMBER 29, 2023

A few years ago, the company faced significant challenges due to role overlap. Technological evolution: New tools and systems can create confusion about responsibilities, especially when there’s an overlap of functions. And, according to Harvard Business Review, open dialogue is a powerful tool for negotiation and collaboration.

Technical Review 131

Technical Review Systems Review Document Article 131

Userpilot

MARCH 21, 2024

But what strategies can you follow to boost product engagement at every stage of their journey? Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle. Once you understand how the cycle works, you need to learn good strategies you can apply.

User Testing 100

User Testing Analytic Tools Research Software Feedback Software 100

TechEmpower - Product Management

MARCH 4, 2024

Similarly, in customer support , AI-driven chatbots and automated response systems are taking over routine support, effectively handling common issues such as account inquiries or basic troubleshooting. Contract management is streamlined as AI systems monitor contract lifecycles, ensuring compliance and mitigating risks of costly oversights.

Generative AI 118

Generative AI Analytic Tools Research Software Reporting Tools 118

Intercom, Inc.

FEBRUARY 9, 2021

Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. For example, more customers than ever have had to pivot to online shopping; for many, this has come with an added level of stress due to factors like shortages in supply chains and delivery delays. With empathy. “I

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Sachin Rekhi

APRIL 12, 2020

Beyond product/market fit, it turns out business strategy really does matter. A sound strategy can make the difference between our initial product/market fit being ephemeral versus the beginning of a meaningful and lasting business. He then further refined his concepts as a business strategy professor at Stanford University.

Strategy 212

Strategy User Testing Technical Review Software Review 212

Userpilot

AUGUST 2, 2023

A data-driven email marketing strategy helps to personalize subject lines, increase clickthrough rates, and improve customer retention by re-engaging inactive users. It includes audience segmentation, content personalization, timing, and overall campaign strategy. Why is a data-driven email marketing strategy important?

Data Visualization 90

Data Visualization Analytic Tools Customer Experience User Testing 90

Agile Velocity

SEPTEMBER 12, 2023

When combined with an Agile Transformation, all require an intricate balance of strategies. Change Management: Managing change, especially at a larger scale, can be complex in a hybrid environment due to the varied pace of adaptation among teams. Are teams globally dispersed across multiple time zones? All fit our definition of hybrid.

Agile 76

Agile Feedback Software Product Research Strategy 76

Product Innovation Educators

MAY 22, 2023

As the title of this episode conveys, our discussion will weave together topics for aligning customers’ needs and business strategy. Summary of some concepts discussed for product managers [2:36] What problems have you ran into related to aligning business strategy and product work? Engineering had a lot of power.

Feedback Software 94

Feedback Software User Testing User Friction Customer Experience 94

Userpilot

APRIL 17, 2024

Mixpanel provides insights into customer journeys to help businesses refine product-market fit and drive growth through data-driven strategies. This allows for more targeted marketing and product development strategies. Integration benefits are huge, allowing you to connect with other tools and systems you already use.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Reporting Tools 86

Business of Software Conference

AUGUST 25, 2021

Book Review – Exponential – Azeem Azhar. Automation is a distraction from the real issues facing workers in the exponential age: from pernicious systems of algorithmic management, to a relative decline in workers’ wages. The post Book Review – Exponential – Azeem Azhar appeared first on Business of Software.

Technical Review 99

Technical Review Software Review Systems Review Books 99

The Product Coalition

MARCH 8, 2023

ETL can be expensive and time-consuming, as it requires a lot of manual effort and technical expertise to extract, transform, and load data from one system to another. Sending large amounts of data via email is not secure and unreliable, as email systems are not designed to handle such large amounts of data.

Healthcare 120

Healthcare Data Visualization Biotechnology User Friction 120

Mixpanel

APRIL 12, 2024

Let’s talk about those generative AI systems of today—things like Chat-GPT, Google Gemini, or Midjourney. But ultimately we all wound up being surprised at how effective RLHF—reinforcement learning from human feedback—worked and how important the UI changes were in popularizing the AI system.

ChatGPT 52

ChatGPT Artificial Inteligence Research Software Analytic Tools 52