Mind the Product

NOVEMBER 30, 2017

Monitor compliance with the GDPR and other data protection laws, including managing internal data protection activities, advise on data protection impact assessments; train staff and conduct internal audits. Be the first point of contact for supervisory authorities and for individuals whose data is processed (employees, customers etc).

Data Visualization

Userpilot

OCTOBER 26, 2023

When investing in third-party SaaS applications, you still need to assess estimated returns, implementation, and staff onboarding and training costs but not development or maintenance costs – that’s on the vendor. Staff onboarding and training costs. Assess estimated returns over the software’s whole lifetime.

Analytic Tools

Amplitude

JANUARY 27, 2021

To ensure that this initiative is highly accessible across your company, define, set up and train on organizationally relevant options for customer engagement. . Do customer support. Answer tickets in the support queue, set up calls with customers who need support, answer the phone support line. . Description.

User Testing

The Product Coalition

MARCH 6, 2019

2 Training & Support B2B products might need a guided tour, more support and service to train the end users of the client organization. It might even entail a dedicated account manager providing in-office training and phone support/demos etc. for the client organization.

B2C

Johanna Rothman

SEPTEMBER 28, 2018

The senior manager has P&L (Profit and Loss) responsibility for the entire product line, including Product Management (for this product line), Customer Support, Training, etc. Again, I am not saying this is the only way a product organization would look, but this is a possibility.

Weak Development Team

Centercode

AUGUST 7, 2020

That means fewer show-stopping issues — and less damage control for your support team. Beef up your self-help documentation, support training, and videos with step-by-step processes and specific use cases from real-world customer testers. Setting up your self-help resources. What about the bugs you can’t fix?

User Testing

Gainsight

DECEMBER 21, 2022

Many companies have a fragmented set of sites—training, community , documentation, self-service, etc. While not for everyone, many established vendors will combine premium CS with premium support, training, and professional services credits into a recurring value realization offering. Monetization.

Data Visualization

Userpilot

AUGUST 8, 2024

This service can be provided through support, training, consulting, and other value-added services. Service Strategy A service strategy focuses on delivering value through better service rather than just the product itself. It involves creating a comprehensive experience for customers by providing exceptional service.

Analytic Tools

The Product Coalition

NOVEMBER 14, 2018

Services (customer support, training, etc.) Marketing collateral (presentations, training materials, sales guides, etc.) Engineers (software engineers, quality assurance engineers, etc.) Marketing (product, social, brand, communications, etc.) Sales (pre-sales, sales, account management, etc.) Finance (pricing, revenue, etc.)

Product Management

Userpilot

JUNE 23, 2024

A few shared reasons, like insufficient training, limited staffing, complex customer issues, and no standardized procedures or centralized knowledge bases , cause these issues. But once you perfect your customer service problem-solving and better train your customer service team, the benefits are endless. Inadequate training.

Customer Experience

Gainsight

OCTOBER 31, 2018

Specifically, they are creating premium “Customer Success Plans” which often including premium support, training, professional services “points,” and advanced Customer Success. Many companies are trying to break the logjam of budgeting by self-funding CS out of their own pockets.

User Testing

Mironov Consulting

SEPTEMBER 22, 2020

Support needs installation guides, training sessions, FAQs, bug reporting categories. That includes fully tested software, documentation, pricing/packaging, part numbers, marketing assets, targeted lead gen, competitive intelligence, support training, problem escalation, partner/channel materials, etc.

Technical Advisors

Gainsight

AUGUST 24, 2020

What does a leader of Customer Success, Professional Services, Support, Training, etc. Just a week earlier, David Sakamoto , Vice President of Customer Success at GitLab, had a similar thought from the “post-sales” perspective: I’ve written about this quandary in the past. use as a title ? What’s In a Name?

Technical Review

ProductPlan

AUGUST 1, 2019

Building out a robust and effective onboarding program is critical to fostering customer loyalty as it provides the right amount of education, support, and prompting to get new users engaged and realizing the full value proposition as quickly as possible.

Customer Experience