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Creating a Product Launch Training Program

ProductPlan

The first internal group to train is marketing. When training marketing staff on your new or updated product, you have to be clear on the new or updated product and its benefits because marketing will ultimately be the storytellers and message creators for the solution. Support’s training must therefore delve into far more detail.

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PREACH – a framework for perfecting your customer support tone

Intercom, Inc.

Take this opportunity to really connect with your customers, and if you wouldn’t say the words in a “normal” spoken interaction, don’t say them in a support conversation. In our customer support training sessions to introduce new teammates to the Intercom customer support organization as a whole, we include a lesson on PREACH.

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article thumbnail

Creating a Product Launch Training Program

ProductPlan

The first internal group to train is marketing. When training marketing staff on your new or updated product, you have to be clear on the new or updated product and its benefits because marketing will ultimately be the storytellers and message creators for the solution. Support’s training must therefore delve into far more detail.

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Guide to Choosing the Best Customer Education Platform for SaaS

Userpilot

In this article, we’ll look at various customer training tools available on the market. Benefits of customer training software: Improved customer experience and customer satisfaction, better onboarding , reduced time to value , increased customer engagement , etc. What are the benefits of using customer training software?

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Two Development Team Configurations I Lobby Against

Mironov Consulting

 That’s great training for field sales engineers or support teams, but shallow for application developers.  Then they can build as many custom connectors as the market wants… through a well-supported interface. What’s a partial alternative?  With

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GDPR: Who Should be Your Data Protection Officer?

Mind the Product

Monitor compliance with the GDPR and other data protection laws, including managing internal data protection activities, advise on data protection impact assessments; train staff and conduct internal audits. Be the first point of contact for supervisory authorities and for individuals whose data is processed (employees, customers etc).

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How to Measure Software ROI For SaaS Products

Userpilot

When investing in third-party SaaS applications, you still need to assess estimated returns, implementation, and staff onboarding and training costs but not development or maintenance costs – that’s on the vendor. Staff onboarding and training costs. Assess estimated returns over the software’s whole lifetime.