Roman Pichler

JANUARY 9, 2018

I find it helpful to form a product discovery team that consists of: Development team members: user experience (UX) designer, developer, tester; Key stakeholders , for example, people from marketing, sales, and support; A ScrumMaster or agile coach. If that’s the case, kill it, and move on to another product idea. Talk to the Users.

Product Research 157

Product Research Technical Advisors User Testing Research Software 157

Intercom, Inc.

APRIL 8, 2021

When he started the company with his partner about 10 years ago, the healthcare industry felt like it was still stuck in the past, technologically speaking. Clinics were still using various systems with unintelligible interfaces and hosting their software on on-site servers, making it impossible to access information from anywhere else.

Healthcare 211

Healthcare Data Visualization Customer Experience Weak Development Team 211

Product Talk

MARCH 2, 2016

Despite a shortage of examples, modern discovery practices have developed further than where most teams operate. This worked reasonably well when the role technology played within an organization was to service the business. The focus was on building internal tools that supported the day-to-day of running the business.

Product Research 139

Product Research Data Visualization Software Review Technical Review 139

eG Innovations

DECEMBER 15, 2022

In this blog, I will use a real-world example to demonstrate the importance of configuration and change tracking when it comes to IT observability. Focus on Integrating Security and Observability. Gartner Magic Quadrant for Application Performance Monitoring and Observability, June 2022.

Reporting Tools 59

Reporting Tools Strategy Systems Review Software Review 59

freshtrax

APRIL 4, 2019

With over 10 years of experience in the Information Technology industry, Kazu is committed to creating marketing and acquisition programs to drive growth and brand awareness in Japan. Japanese companies are trying to modernize their websites while still taking into consideration the customer’s desire for information.

Reporting Tools 78

Reporting Tools Data Visualization Customer Feedback Customer Experience 78

Amplitude

DECEMBER 4, 2020

Modern digital experiences aren’t straight paths from A to B. Just as technology has empowered customers, it also gives companies the ability to use advanced customer analysis and further support their customers. Fortunately, customer analytics software can help uncover these different inflection points and phases.

Analytic Tools 64

Analytic Tools Data Visualization Customer Experience Weak Development Team 64

Intercom, Inc.

FEBRUARY 3, 2022

And further along the line, customer support started being treated as a cost center – a necessary, but non-profitable part of a business. Sometime in the 1980s, businesses started outsourcing their call centers to specialized companies in lower-cost locations to reduce operational costs. After creating the trigger, measure its efficacy.

Customer Experience 223

Customer Experience User Testing Product Research Research Software 223

Userpilot

JUNE 15, 2021

It's a key focus in how a lot of modern businesses expand and develop highly efficient, long-term, go-to-market strategies. It's a key focus in how a lot of modern businesses expand and develop highly efficient, long-term, go-to-market strategies. A customer community, aided by technology (ie. Support & Community.

Feedback Software 52

Feedback Software Customer Experience User Testing Customer Feedback 52

CardBoard

OCTOBER 6, 2023

As a product owner, you’re in the thick of it all. Balancing requirements, managing deadlines, and aligning stakeholder expectations are just a part of your daily routine. It’s challenging, but imagine if there was a way to streamline this process. That’s where Scrum comes in. Scrum isn’t just another industry buzzword.

Agile 52

Agile Feedback Software Software Review Systems Review 52

Amplitude

AUGUST 24, 2018

This is the first post of our Modern Product Partners series in which we interview prominent product and growth leaders from today’s forward-thinking digital agencies. We’ll draw from their ideas and experiences to learn about modern practices for building successful digital products.

Analytic Tools 72

Analytic Tools User Testing Research Software Product Research 72

Userpilot

SEPTEMBER 28, 2022

Modern products use machine learning algorithms to improve the accuracy of predictions. Powerful technology, like machine learning and AI, is of limited use if you don’t use along the key design principles of familiarity, consistency, predictability, and usability. How can product managers use it to develop better products?

Data Visualization 98

Data Visualization Feedback Software Customer Experience Customer Feedback 98

Modus Create

JANUARY 12, 2021

The speed at which the economic landscape shifts has been increasing since the industrial revolution and the emergence of consumer technology. There are three pillars of success in a modern company, and defining each requires the redefinition of the others. How can we be more profitable?

User Testing 59

User Testing Customer Experience Technical Review Customer Feedback 59

Intercom, Inc.

JULY 18, 2019

I head up platform partnerships here at Intercom so every day I’m thinking about ways we can support those developers and make it as easy as possible for them to build useful and valuable apps quickly. We were looking at really interesting web-based technologies that were emerging in the consumer space that would apply to the enterprise.

Development 110

Development User Testing Data Visualization Customer Experience 110

The Product Coalition

SEPTEMBER 30, 2018

Who are we to criticize this remarkable technology that gives us superpowers yesterday’s emperors couldn’t have imagined? It’s the frustration with the status quo upon which all technological progress is made. If Netflix-by-phone in 1910 felt outdated, surely all us modern product makers are done for.

Feedback Software 60

Feedback Software User Testing Customer Feedback Customer Experience 60

Mind the Product

APRIL 18, 2017

Josh currently serves on the boards of Medium, Discord, Musical.ly (observer), Life On Air (makers of Houseparty), and Operator. Janice is a serial entrepreneur and a globally recognized expert on the management practices needed to support innovation at scale. Josh also works closely with our investments in Nextdoor and Whosay.

Research Software 76

Research Software User Testing Customer Experience Workshop 76

Userpilot

APRIL 27, 2021

The 8 Best Tools For SaaS Products Support and Onboarding. We hate to admit it, but there isn’t one product that is going to increase your conversion rate and reduce your churn magically. Companies need a stack of SaaS onboarding tools to create personalized experiences and bring users to their “Aha! And the results speak for themselves.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Folding Burritos

FEBRUARY 22, 2016

Depending on how pushy and persistent stakeholders are in support of their feature, you might be forced to eventually let it through. Once this happens, expectations are set. “My My feature got into the product,” they think. From that, it’s a slippery slope. That person casually talks to others and word gets around. It seems pretty cool.

Analytic Tools 322

Analytic Tools Reporting Tools Data Visualization User Testing 322

eG Innovations

FEBRUARY 22, 2022

Around the time CPU usage and GC activity had increased, we also observed a significant increase in the number of connections from the application server to the database server. JDBC technology drivers fit into one of four categories. SQL had been configured in an active/passive clustering mode for high availability. JDBC-ODBC bridge.

Reporting Tools 52

Reporting Tools Data Visualization Enterprise Customer Feedback 52

The Product Coalition

FEBRUARY 8, 2018

The biggest challenge facing remote or distributed teams is not some unmet technology solution. The 10 Thorniest Problems In Product (And The Solutions That Successful Companies Are Using To Tackle Them) As research for my upcoming fourth book, I’ve been interviewing dozens of product leaders and creators. what does your customer care about?

Research Software 60

Research Software Feedback Software Analytic Tools User Testing 60

eG Innovations

DECEMBER 9, 2021

You need a modern AI-powered full stack monitoring solution to find the needle in the multi-layered haystack that is the cloud. You need the right information in the form of logs, metrics, traces and events to substantiate with evidence in conversations with the cloud provider’s support team. The Initial Alert.

Reporting Tools 52

Reporting Tools Data Visualization Customer Experience Software Review 52

UX Studio: Product Management

JULY 14, 2021

As a client, you want to make sure your strategic partner understands your needs and can support your goals. If you’ve ever tried to find design and innovation consulting firms , you must know it is a challenging task. Many local and international design thinking companies offer similar services. How to choose the right one?

Consulting 86

Consulting Research Software Reporting Tools User Testing 86

Userpilot

SEPTEMBER 8, 2021

If you work in a customer-facing role like customer success or customer support, it's a bit difficult to do your job properly if you don't understand the product you're representing. Let's get into it. Product tours are a way of showing users the product features they need to learn in order to activate.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Software Review 98

Andrew Chen

NOVEMBER 15, 2021

If you haven’t gotten your copy — if you are in the US, here are the relevant links: Amazon · Bookshop (support your local bookstore!). Thanks to all of you for the tens of thousands of emails, tweets, and preorders in support of my work. People are connected for commerce, communication, collaboration, and more.

Books 63

Books Research Software Reporting Tools Technical Review 63

Intercom, Inc.

OCTOBER 13, 2020

At Intercom, we have taken advantage of these technologies relatively early. These bots help businesses deliver both radical efficiencies and better, faster support experiences. So, modern machine learning opens up vast possibilities – but how do you harness this technology to make an actual customer-facing product?

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Intercom, Inc.

JULY 15, 2021

took over the company in 1952 and decided to make his mark through modern design, they’ve become the single largest design organization in the world, with over 1500 designers working in innovative products from machine learning to cloud to file sharing. But while the spirit is still the same, IBM has come a long way. Since Thomas Watson Jr.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Userzoom

MARCH 28, 2018

I met up with Paul before the event to discuss the details of his talk, as well as diving into where UX meets both marketing and digital transformation, how UX is integral to business survival and how bitterness and anger towards negative experiences drives Paul’s passion for UX. And out of the book came a set of cards.

Customer Experience 50

Customer Experience User Experience User Testing Research Software 50

Business of Software Conference

JANUARY 6, 2020

Being a participant in them, observing them, and laughing at them. If you would say what’s the extreme opposite a Grateful Dead song would probably be perfect. It’s actually a cover of Touch of Gray by War On Drugs who’re from Philadelphia which is where I’m from – favorite city in the country. That’s fantastic.

Reporting Tools 40

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

eG Innovations

OCTOBER 27, 2022

The focus of IT monitoring has been to gather metrics about the operations of an IT infrastructure’s hardware and software assets to ensure that all the key functions are being performed as expected to support applications and IT services. In the recent past, the term Observability has been used as a synonym for “modern monitoring”.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Artificial Inteligence 52

eG Innovations

MARCH 30, 2023

release of eG Enterprise has added a number of significant enhancements to extend or support monitoring of GPUs in the datacenter and cloud. In addition to AMD, we have also added support for the Intel GPU technologies which some of our customers use. I’m delighted to be able to share that the v7.2

Enterprise 52

Enterprise Customer Experience Entertainment Technology 52

Intercom, Inc.

FEBRUARY 4, 2021

I realized after three or four weeks that retirement was boring and then set up a gaming software company called Inspire Gaming Group” And I always wanted to work in technology. So I set up a technology company and that grew over six or seven years to be 170 people in three or four cities around the world.

Reporting Tools 183

Reporting Tools Transportation Travel Data Visualization 183

The Product Coalition

OCTOBER 6, 2020

By the time he arrived at NYU to study music and technology, it was instilled in him that the reasons musicians perform is to engage with the subconscious within people and elicit emotions. We want customers to have the ability to understand modern dialogue on social media as they learn how consumers engage with content.”

User Testing 145

User Testing Data Visualization Product Research Research Software 145

eG Innovations

JULY 26, 2022

The SRE (site reliability engineering) movement is helping craft modern digital systems that are engineered for resilience to failures. ” This article is not just for SREs or IT support. Real user monitoring is a mission-critical tool for every modern digital team. Failures are a fact of life. Benefits and limitations?

Data Visualization 64

Data Visualization Reporting Tools Analytic Tools Customer Experience 64

Gainsight

SEPTEMBER 22, 2022

Sometimes we find that the best observations come to us after an event, lecture, or gathering. Inovaccer improves patient-facing processes and health outcomes by ensuring their customers —providers and healthcare systems—have the tools and technology to be successful. That is exactly what is happening with Gainsight’s Pulse 2022.

Healthcare 52

Healthcare Analytic Tools Feedback Software Customer Experience 52

eG Innovations

MARCH 28, 2023

monitoring and observability platform including enhanced support for IGEL , Citrix , Microsoft AVD , Amazon WorkSpaces , VMware and all your favorite EUC and digital workspace products. For Enterprise and MSPs, we can offer secure multi-tenant support with flexible and transferable licensing.

Reporting Tools 52

Reporting Tools Research Software Enterprise User Testing 52

The Product Coalition

OCTOBER 5, 2020

At a fireside chat in New York City, Brian sat down with Jeremy Horn , CEO of the product road map technology company Tafifi to talk about his thesis on product management, the future of the product management craft, and where he thinks people should focus their careers in order to become better product professionals.

Analytic Tools 110

Analytic Tools User Testing Weak Development Team Product Research 110

eG Innovations

FEBRUARY 16, 2023

Where traditional monitoring tools often fail to provide insight into the performance drivers of business services and user experience, eG Innovations provides total performance visibility across every layer and every tier of the IT infrastructure that supports the business service chain. now generally available. now generally available.

Reporting Tools 52

Reporting Tools Research Software Data Visualization Customer Experience 52

eG Innovations

FEBRUARY 9, 2023

The Driving Factors for Choosing a Local MSP As eG Enterprise works with over a hundred managed service providers across the world, offering an observability platform for MSPs that includes features designed to help MSPs automate processes and ensure performance and availability, the trend of going local for MSPs is something we are aware of.

Data Visualization 52

Data Visualization Fractional CTO CTO Coach Onboarding KPIs 52