Bain Public

NOVEMBER 9, 2022

The program is broken down into 2 phases: the first 8 weeks is the training phase , where the goal is to give founders the necessary knowledge to understand their path, priorities, and how-tos properly, and last 8 weeks is the execution phase , where founders will use their acquired knowledge to hit a previously-defined milestone to be eligible to (..)

Workshop 52

Workshop Startups Document Consulting 52

Intercom, Inc.

JULY 22, 2019

Done well, help content – best practice docs and clear how-tos – acts as an extension of your product. These articles empower customers to get started with new features and see the value in them, all on their own. So how can you get ahead of this inevitable flood of simple, repetitive questions? Here’s a hint: with help content.

Product launches 177

Product launches User Testing Article Customer Feedback 177

Gainsight

DECEMBER 8, 2022

Utilize Zoom for customer engagement upon request with on-the-spot how-tos driven through Loom. Bentvelzen and team wanted to help customers better understand how they stacked up against others in their industries by utilizing benchmarking and customer-specific data. Let Your Customers See How They Stack Up .

Customer Experience 52

Customer Experience Analytic Tools Strategy Reporting Tools 52

Userpilot

MARCH 10, 2022

How-tos, and more. Help centers allow customers to solve repetitive issues on their own so they won’t always have to rely on human agents. A resource or help center provides in-app guidance on request. A good help center typically consists of: Best practices. Knowledge base. Troubleshooting. Video guides.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Feedback Customer Experience 98

Mixpanel

SEPTEMBER 9, 2020

Industry blogs had some answers to the questions our users were asking, but didn’t fill in the full picture. Other vendors had written practical how-tos for product analytics, but the advice didn’t come from real PMs solving real problems for different types of products in today’s market. We wrote a spec.

Analytic Tools 52

Analytic Tools User Testing Product Research Customer Feedback 52

Userpilot

OCTOBER 20, 2022

The 'how-tos' of user onboarding, and. How to track the success of your onboarding flows. The onboarding courses begin by highlighting the importance of user onboarding, before highlighting: Some good and bad user onboarding examples. User onboarding best practices. Pricing: Free. Certification: Available after assessment.

Onboarding KPIs 97

Onboarding KPIs Customer Experience Data Visualization Certifications 97

Userpilot

APRIL 23, 2021

This allows users to access self-service support without the friction of having to leave your app. A good help center will generally contain: FAQs Best practices Video guides Bug fixes Troubleshooting How-tos And more! From a user’s point of view, a help center translates into a quicker answer to their question.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Onboarding KPIs 52

Gainsight

APRIL 7, 2022

Where you have “A-ha” moments during keynotes, breakouts are more tactical with real process “how-tos” that you can begin implementing almost immediately. ainsight has these exact events in mind when we create meeting spaces to talk business, discuss topics that need clarity, or even sit alone to ponder the subjects presented.

Entertainment 105

Entertainment Customer Experience Travel Customer Feedback 105

Intercom, Inc.

MARCH 31, 2021

Be prepared to explain the same thing in a bunch of different ways – in a bulleted list, with a GIF, emoji, or a well-annotated screenshot. However you choose to help your customers, make sure you show, rather than just tell. It’s a great way of illustrating “how-tos” in your product. Know your product or service inside out.

Data Visualization 213

Data Visualization User Friction Customer Experience Customer Satisfaction 213

Imaginary Cloud - Design

NOVEMBER 25, 2021

Unlike other website builders, Webflow is highly customizable and empowers designers to create fully functioning websites fast, without having to rely on developers. There you can find all the necessary information and how-tos to start interacting with the tool, hosting, CMS, and much more.

Research Software 81

Research Software Embedded Analytics User Testing Customer Experience 81

UX Studio

MARCH 19, 2019

1 Read more how-tos from us. If you would like to know how we successfully solved accessibility issues from one of our projects, read our case study ! It may cause seizures in those with epilepsy. Ideally, we should avoid flashing content entirely or use it only in a way that does not come with known risks. +1

Customer Experience 66

Customer Experience User Testing Customer Feedback Research Software 66

Amplitude

FEBRUARY 11, 2021

Front-end teams tend to have more traditional one- to two-week sprints, while our back-end developers work in four-week sprints. Pro tip: Use keyboard shortcuts to navigate through Jira faster. My go-tos are “a” to assign an issue to a team member and “i” to assign one to myself. Communication.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Research Software 98

Product Talk

SEPTEMBER 6, 2023

Is there anything else that comes to mind? What are the go-to fixes that product leads could do in their company’s product discovery culture? So other go tos, evergreens? That’s all the things that I already heard. Secret tips?

Product Research 238

Product Research User Testing ChatGPT Research Software 238

Userpilot

JANUARY 27, 2022

This usually includes elements such as help/resource centers, interactive walkthroughs , chatbots, and knowledge bases. A good help center generally consists of: Best practices. Troubleshooting. Video guides. Build an in-app resource center with Userpilot and reduce churn. Get a demo and see how.

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98

Sachin Rekhi

JANUARY 19, 2009

Users are now in full control, allowing them to choose whether to connect to each site with Facebook Connect, whether to connect existing publisher user accounts with Connect, and the ability to share and un-share profile information with sites and friends. Social Distribution.

Customer Experience 60

Customer Experience Data Visualization Government Definition 60

Business of Software Conference

JANUARY 19, 2021

In this talk from BoS USA Online 2020 , Nandini discusses the background to the story and the actions the company’s leadership took to address a challenge that most software company CEOs have never seriously considered: booting users who violate their Acceptable Use Policies. Video & Slides below. Delete that Account!

CTO 52

CTO Advertising Leadership Customer Experience 52

Userpilot

MAY 3, 2021

A Help Center is a small widget that allows users to access self-service support articles — but without having to leave your app. From a user’s point of view, a Help Center translates into a faster solution to any problems or queries they might have. Most Help Centers contain a mixture of the following elements: FAQs.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Data Visualization 98