Userpilot

MAY 17, 2022

Closing the customer feedback loop is an important practice for SaaS companies as it’s often the thin line between churn and customer retention. Do you collect feedback and user sentiment regularly and act on insights? Customer feedback is the opinion that customers have after using your product or service.

Product Research 98

Product Research Feedback Loop Feedback Software User Testing 98

Userpilot

DECEMBER 15, 2022

Follow up with respondents and close the feedback loop. Here are a few ideas: ask detractors to provide feedback, offer incentives to passives, and ask promoters to participate in beta tests. The best tools to use to track NPS are Userpilot and SatisMeter. To measure NPS, you first need to build and run in-app NPS surveys.

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

Userpilot

MARCH 23, 2022

There’s much more to NPS than sending users a customer feedback survey. They’re satisfied with your tool and most likely to recommend you. The 2022 NPS benchmark for SaaS is 41. NPS surveys are typically sent via emails or triggered in-app, but you could use a combination of both. NPS average by industry.

Product Research 98

Product Research Feedback Software Analytic Tools Research Software 98

eG Innovations

MARCH 5, 2021

I have spent 18+ years in the software industry playing various roles: from a developer to an architect to a product manager. My expertise is primarily on Microsoft Windows technologies. I helped architect the company’s Universal Monitor technology at first. How did that technology come about? That was very exciting!

Feedback Software 105

Feedback Software Reporting Tools Customer Experience Technical Review 105

Userpilot

OCTOBER 10, 2022

If you’ve been in the SaaS space for a bit, you must have heard about Product NPS, but what exactly is it? We’re also looking at alternative metrics and tools you can use to collect NPS data effectively. Fred Reichheld developed NPS in 2003 to quickly measure customer sentiment. Without much ado, let’s dive in!

User Testing 98

User Testing Onboarding KPIs Feedback Software Analytic Tools 98

Mind the Product

OCTOBER 8, 2019

On World Product Day 2019 Liam Casey from ski-school platform flaik delivered a talk called “Design Led or Designer Led” to ProductTank Brisbane. We had so much positive feedback after World Product Day that we asked Liam to present his talk again so we could live-stream it to ProductTanks in Sydney and Melbourne.

Research Software 133

Research Software Feedback Software User Testing Leadership 133

Product Innovation Educators

MAY 20, 2016

Chesbrough wrote his Open Innovation book in 2003. This is another look at how open innovation has evolved and the 12 principles to make it work for an organization…(1) purpose, (2) partner, (3) platform, (4) possibilities, (5) plan… Read what open innovation 2.0 Customer feedback is an important source of ideas for product managers.

CTO Coach 124

CTO Coach Fractional CTO Customer Feedback User Testing 124

Userpilot

JANUARY 8, 2021

Some industries like SaaS will have an average NPS of 30. The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses. For example, let’s say you launch a NPS survey in your app and 100 users answer it. Well, software is not one of them. What is NPS? What is NPS?

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Weak Development Team 93

Johanna Rothman

APRIL 4, 2022

Technology gets old. Here's a story about how technology changes one day at a time and everything is okay—until it's not. When I started to blog in 2003, I used Blogger. ” I had to hire someone to move my Blogger blog and HTML site from old technology to new technology. Don't want the long sad story?

Feedback Software 59

Feedback Software Technical Review Blog Technology 59

Usersnap

AUGUST 12, 2024

Net Promoter Score, launched in 2003, has become a key metric for assessing customer satisfaction. Finding the right tool was challenging for me as a product manager, but I realized how crucial the right choice is for quality feedback and business growth. They usually come with robust analytics and reporting features.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

APRIL 27, 2023

In the world of software-as-a-service (SaaS), customer satisfaction is paramount to the success of any business. In this complete guide to NPS SaaS, we will dive into what NPS is, how it works, and why it’s important for SaaS companies to incorporate it into their customer feedback strategies.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

JUNE 16, 2021

In this article, I have collected 16 of the best microsurvey templates for SaaS you can use for inspiration and for implementing in your SaaS business. They are contextual and ask for specific feedback compared to long product surveys. Contents What is a micro-survey? What is a microsurvey?

Feedback Software 52

Feedback Software Analytic Tools Customer Satisfaction User Testing 52

UX Studio

NOVEMBER 19, 2018

In 2003, Knapp – future father of The Design Sprint – realized that what he was doing at work wasn’t working. The design sprint process is truly a great tool to get your team on the same page. Then present the different solutions in three-minute “lightning demos”. What are design sprint workshops? The results were depressing.

Feedback Software 106

Feedback Software User Testing Customer Experience Workshop 106

UX Studio

JUNE 30, 2023

We deliver impactful, user-friend, and unique solutions for ambitious ideas. USA; Europe $70 – $90 / hr Website design, UI/UX design, Research, Website Audit, Mobile App Design, Consulting, Expert Review Studio 22 Design Studio 22 Design is a creative design firm located in the San Francisco Bay area.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Johanna Rothman

APRIL 6, 2022

Maybe 2003? For example, I used month-long iterations for most of the projects and programs I managed up until about 2003 or so. That's about the feedback cycles they need. Software product development is learning. I want to make progress on “everything,” but I don't want to interrupt myself with multitasking.

Document 107

Document Agile Demo Software Review 107

Johanna Rothman

OCTOBER 20, 2020

The original signatories of the Manifesto for Agile Software Development wanted to solve these specific problems: How can we: Bring more adaptability to software development? Especially since teams now had these levers, from the iterative and incremental approaches: Prototype something for fast feedback.

User Testing 85

User Testing Software Review Agile Product Research 85

The Product Coalition

JUNE 4, 2020

The metric was originally developed by Fred Reichheld, Bain & Company, and Satmetrix, and it was introduced by Reichheld himself at Harvard Business Review in 2003. I consider it an essential customer relationship measure for every product company and find this system yet another relevant technique for measuring the product/market fit.

User Testing 84

User Testing Product Marketing Product Research Marketing 84

Usersnap

FEBRUARY 20, 2020

Do you keep hearing about Net Promoter Score (NPS) being a great tool for improving customer satisfaction, boosting customer lifetime value, and generating more revenue? We’ll also show you how you can calculate NPS for your business, teach you how to collect NPS feedback, and go over a few NPS best practices. Sounds good? Let’s start.

Data Visualization 64

Data Visualization Feedback Software Reporting Tools Analytic Tools 64

Userpilot

OCTOBER 5, 2024

Developed in 2003 by Bain & Company, NPS has become the predominant customer success framework for two-thirds of the Fortune 1000. This guide will walk you through the process of calculating the NPS and explain how NPS feedback can help you improve your product and service. Userpilot , for example, provides one such tool.

Data Visualization 59

Data Visualization Feedback Software Analytic Tools Customer Feedback 59

Mind the Product

DECEMBER 2, 2016

They’re confusing to use, painstakingly slow, less secure than the alternatives, and aren’t even the best solution for consumers.” The companies’ solution had been decided behind closed doors, but if they had been listening to their customers, they would have realized that the 10 second processing time was a deal breaker.

User Testing 70

User Testing Customer Feedback Customer Experience Feedback Software 70

DISQO

SEPTEMBER 24, 2019

Richard MacManus is a writer and consultant working at the intersection of technology and the cultural industries. Previously, he founded ReadWriteWeb in 2003 and built it into one of the world’s most influential technology news sites. I ran ReadWriteWeb from 2003 until I sold it at the end of 2011.

Analytic Tools 40

Analytic Tools Research Software Feedback Software Technology 40

DISQO

SEPTEMBER 24, 2019

Richard MacManus is a writer and consultant working at the intersection of technology and the cultural industries. Previously, he founded ReadWriteWeb in 2003 and built it into one of the world’s most influential technology news sites. I ran ReadWriteWeb from 2003 until I sold it at the end of 2011.

Analytic Tools 40

Analytic Tools Research Software Feedback Software Technology 40

ProductPlan

MARCH 23, 2023

Consequently, the next two most significant drivers of product strategy are requests from executive leadership or sales (26%) and customer feedback (26%). That means over half of the product managers are reacting to internal and external feedback instead of planning for the long term. Their product strategy is reactive.

Product Strategy 59

Product Strategy User Testing Feedback Software Strategy 59

The Product Coalition

APRIL 2, 2020

Beijing’s Forbidden City, July 2003 (photo taken by me) June 24th, 2003, was the first day of life after SARS in Beijing. Ask someone to play your devil’s advocate, and take their feedback super seriously. Even after the disease is contained, the resulting economic slowdown will stay here for much longer. It always helps.

Leadership 78

Leadership User Testing Agile Travel 78

PMLesson's Ace the PM Interview

JULY 8, 2019

In my experience, it’s better to develop based on your own intuition and experience and get feedback as you go. In 2003 while at AOL we developed something called Match Chat. That struck a personal note for me, and AARP has been putting a lot of muscle behind solutions to issues of aging, including dementia.

Weak Development Team 53

Weak Development Team Feedback Software Customer Experience Data Visualization 53

Gainsight

AUGUST 31, 2020

It is a stationary bike system built with a large screen at the front, enabling users to live stream or follow on-demand workouts at home. working on radar systems. In a recent webinar with Denise Stokowski, Group VP of Platform Products at Gainsight , Amy shared that she identified that she wanted to be more involved with people.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

ProductBoard

JUNE 6, 2017

As he explains, these were valid sources of feedback, but newspapers struggled with the fact that “a vocal minority of readers offered a charicature of a paper’s true readership.” This sounds exactly like something Clayton Christensen could have said in Innovator’s Solution (2003). Or pen & paper?)

User Testing 40

User Testing Research Software Product Research Feedback Software 40

PMLesson's Ace the PM Interview

MAY 19, 2020

The Associate Product Marketing Manager (APMM), program is Google’s global, renowned early-career program, which was started in 2003 by Marissa Mayer at a similar time she started the Associate Product Manager (APM) program. APMMs are passionate about technology and marketing. What is an APMM?

Product Marketing 52

Product Marketing Marketing Weak Development Team Customer Feedback 52

PMLesson's Ace the PM Interview

JULY 8, 2019

In my experience, it’s better to develop based on your own intuition and experience and get feedback as you go. In 2003 while at AOL we developed something called Match Chat. That struck a personal note for me, and AARP has been putting a lot of muscle behind solutions to issues of aging, including dementia.

Weak Development Team 40

Weak Development Team Feedback Software Customer Experience Data Visualization 40

Mind the Product

MARCH 7, 2017

Or “ How to Manage Software Development in Teams who Think Nothing Like you “ Product management has two diversity problems. Consider a Thai software engineer who got offended by a Russian-American engineer’s comment on his pull request and then refused to work with him ever again. 2: Abandon Leadership Colonialism.

Weak Development Team 168

Weak Development Team Product Manager Product Management Management 168