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How Compare and Contrast Decisions Lead to Better Product Outcomes

Product Talk

This past week I was in London speaking at Mind the Product. As usual, the Mind the Product team hosted a phenomenal event. When Mind the Product releases the video, I’ll add it to this post. Teresa Torres presented ‘Critical Thinking for Product Teams’ at Mind the Product London on September 8, 2017.

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Holly Hester-Reilly on Product Science and Experimentation

Amplitude

Holly Hester-Reilly has a fascinating, experiment-driven meets systems-thinking perspective on product management. Prior to jumping into product roles at Shutterstock and Media Math, Holly studied chemical engineering, and practiced research science for several years. Holly: I think the best product managers are like scientists.

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Learning from Failure: Product Manager Style

The Product Coalition

Every seasoned product professional knows that success only comes after a series of failures. When Products Fail Every PMs worst nightmare! But to have an entire product go down the drain…the thought is cold-sweat inducing. Let’s look at 3 of some of the biggest flops in product history: 1. What went wrong?

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Customer retention is the new conversion

Intercom, Inc.

Convincing potential users to sign up for your product isn’t easy. At Traction Conference, an event all about how to keep and grow customers and revenue at scale, I explained how to build onboarding based on your customers’ goals, and why when your product improves, your onboarding must improve with it.

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Little Otter’s Rebecca Egger on making mental health care accessible to all

Intercom, Inc.

Rebecca has a background in astrophysics and computer science and spent many of her formative years looking at gamma-ray bursts and supernovas, but eventually, eager to get into software and product design, she moved to San Francisco. Helen Egger — launched Little Otter. The company means a great deal to both of them.

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Peter Thiel's Anti-Lean Manifesto

Sachin Rekhi

The Lean Startup methodology, first described in 2008 by Eric Ries, has taken the startup world by storm. The concepts the methodology describes, from hypothesis testing, to MVPs, to pivots, have become common vernacular in startup circles. A bad plan is better than no plan." Sales matter just as much as product.".

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Net Promoter Score (NPS): The Complete Guide for SaaS

Userpilot

As more and more SaaS companies attempt to increase customer loyalty, more and more ways of measuring it are developed. Thus, NPS can inform your user onboarding and product development, and help you reduce your churn and increase retention. Promoters are people who would likely recommend your product. Should I use NPS?