The Product Guy

FEBRUARY 1, 2018

I like witnessing growth and learning in the role, whether it’s a new Product Manager whose first “aha” moment comes from seeing the power of validation through user research and experimentation, or it’s an experienced Product Manager who challenges assumptions about what the job entails. More to Come. Jeremy Horn The Product Guy.

Product Management 230

Product Management Product Manager Management Management 230

Intercom, Inc.

FEBRUARY 6, 2020

Today Udemy for Business boasts 80% of the Fortune 100 – the top 100 largest US companies by revenue – as customers. At the helm of Udemy for Business’ customer acquisition machine is their VP of Marketing Yvonne Chen. Have we seen a huge growth in users that have signed up coming from Germany, for example?

Feedback Software 243

Feedback Software Analytic Tools Research Software Data Visualization 243

Product Innovation Educators

JULY 17, 2023

Some companies will retreat and cut their spending by cutting bolder long-term innovations, and we saw in the recession around 2010 that was a bad strategy. When you have no absence of customer or user problems, if you’re reasonably intelligent, you can usually come up with the inventions and the necessary breakthrough new products.

Telecommunications 255

Telecommunications Research Software Feedback Software User Testing 255

Product Innovation Educators

MARCH 27, 2023

From 1988-2004, winners were early adopters of Stage-Gate, cross-functional teams, and voice-of-the-customer. One of those elements is solving a significant customer problem. The technical and marketing teams come up with insights from those meetings that might be new opportunities for the company.

User Testing 223

User Testing Crowdsource Healthcare Finance 223

The Product Coalition

NOVEMBER 10, 2020

One in particular is that companies have a responsibility to protect their users and that they must be held accountable for their decisions. As an example approach: Instead of asking: “How might we increase the amount of time users spend on our platform?” Users thus engage in a much more personalized and effective experience.

Feedback Software 158

Feedback Software User Testing Customer Feedback Customer Experience 158

Intercom, Inc.

JULY 11, 2019

In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. Speak the customer’s language.

Customer Experience 188

Customer Experience User Testing Customer Feedback Feedback Software 188

The Product Guy

MARCH 15, 2017

Established in 2010, TBPP is awarded annually in association with The Product Guy and The Product Group. It would seem to be very simple in how they work, but there is an important and complex way that everyone comes together to provide high service to their customers. More to Come. Jeremy Horn The Product Guy.

Customer Feedback 150

Customer Feedback Customer Experience Product Management Product Manager 150

The Product Coalition

SEPTEMBER 7, 2022

MVP: Test an Idea Before Investing In It In 2010, businessman Joel Gascoigne came up with an idea to create an app that would allow social media users to plan the date and time of posting. When the product met users’ expectations, the entrepreneur continued to develop its functionality. a skateboard. In this case, a car.

User Testing 158

User Testing Feedback Software Product Research Research Software 158

Userpilot

NOVEMBER 29, 2021

Are you looking for an effective metric to measure user sentiment ? If that’s the case, you’ll find Customer Effort Score or CES the perfect metric for your SaaS business. Measuring CES helps you keep tabs on a crucial aspect of any business – customer loyalty. What is Customer Effort Score (CES)? how to improve it.

Customer Experience 98

Customer Experience Feedback Software Customer Feedback User Testing 98

Intercom, Inc.

OCTOBER 8, 2020

Freemium’s a great way to acquire lots of customers relatively quickly and easily, but the job of converting them to using a paid product is where the rubber meets the road. And the challenge is a lot harder in an enterprise context, where the buyer and the user aren’t necessarily one and the same person. Crowning the customer.

Software Review 205

Software Review Enterprise Technical Review User Testing 205

Userpilot

FEBRUARY 18, 2021

The term “growth hacking” was coined by Sean Ellis in 2010 after he used this strategy to ignite unstoppable growth for Dropbox, LogMeIn, and other successful startups. Acquisition — Where are your potential customers coming from? Activation — How many users take the first step? Break down silos.

Customer Experience 111

Customer Experience User Testing Customer Feedback Weak Development Team 111

Intercom, Inc.

JANUARY 18, 2023

Massive online open course platforms must create a supportive and simple environment to make sure users enjoy the experience and get actual value from the apps. To provide amazing experiences for their users, learner-driven businesses need to find the right metrics and continuously seek out customer feedback.

Feedback Software 205

Feedback Software User Testing Education Customer Experience 205

Mind the Product

SEPTEMBER 12, 2018

In 2010 Google announced it would prioritize mobile ahead of desktop when developing new products. Conventional wisdom now tells us that it’s almost always best to start with mobile, because the success of your business ultimately depends on its ability to attract and retain users with an app. Step 1: Customer Discovery.

Analytic Tools 158

Analytic Tools Feedback Software User Testing Product Research 158

Mind the Product

AUGUST 19, 2019

Each product development process starts with identifying the right problem to solve: you all remember that users don’t buy a drill for a drill itself or for a beautiful hole that this drill can make, they buy it for a nice dining room they want to decorate with a picture. Could we make the user experience safer?

Artificial Inteligence 195

Artificial Inteligence Data Visualization Product Research Reporting Tools 195

Mind the Product

FEBRUARY 14, 2018

Sure, if it’s 2010… A product manager’s role as an analyst is sometimes forgotten or not recognized. A funnel is the path which users are going through in your product. Funnels are critical, not just to see where your users are going, but more importantly to see where most of them leave. Personalized Information.

Data Visualization 132

Data Visualization Analytic Tools Embedded Analytics Reporting Tools 132

The Product Coalition

NOVEMBER 2, 2022

billion are Instagram users. billion active mobile Internet users (one in six people on earth) have Instagram accounts. Of course, it is hard to become as successful as Instagram (the platform attracted 100,000 users in one week after launch). Instagram’s key features Instagram began in 2010 as a photo-sharing platform.

Analytic Tools 147

Analytic Tools Research Software Feedback Software User Testing 147

Intercom, Inc.

APRIL 22, 2019

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Userpilot

MAY 1, 2024

Amidst this sea of content, the insights of one individual stand out, and that is Lenny Rachitsky. Renowned for his tenure on Airbnb’s product team, Lenny’s professional journey truly began in 2010 when he served as the CEO of a budding startup named “Localmind.”

Feedback Software 102

Feedback Software Analytic Tools User Testing Customer Feedback 102

Alchemer Mobile

NOVEMBER 25, 2019

How do you know what your customers need and want? In this webinar, Robi Ganguly, CEO and Co-Founder, Apptentive and Ben Johnson, VP Mobile Strategy, Rightpoint will cover the essentials to have in place both pre- and post-launch in order to provide the best customer experience possible.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

UX Planet

JUNE 13, 2025

Moving into more business-oriented roles may require you to shift your perspective away from a user-first — or reconcile conflicting approaches. Meanwhile, product managers prefer Lean and MVP thinking, which focuses on building a minimal version, releasing it, and iterating based on feedback. (3)

User Testing 66

User Testing Data Visualization Customer Experience Research Software 66

Userpilot

APRIL 8, 2022

Hint: it starts with user feedback. Joanna founded and ran the Kolko PR agency from 2010 to 2016 where she noticed there was a need to automate the PR processes and there was no tool on the market to make that possible. Prowly collected feedback and found that the feature that helped them grow was a media database.

User Testing 98

User Testing Feedback Software Research Software Product Marketing 98

Intercom, Inc.

MAY 10, 2018

I hosted Andrew on our podcast to chat about the changing landscape of customer acquisition, how his “Law of Shitty Clickthroughs” manifests itself in today’s growth channels, and what the rest of us can learn from the likes of Dropbox and Uber. The team’s remarkable insight was adding folder sharing. Adam: What drew you back?

User Testing 224

User Testing Customer Experience Onboarding KPIs Customer Feedback 224

Mind the Product

DECEMBER 2, 2016

Drift founder and CEO David Cancel spoke about the importance of listening to your customers at this year’s London MTPCon, and gave us some apposite examples of what can happen when companies listen to their customers and when they don’t. Listening to your customers is “one of things we always talk about but few people do.

User Testing 70

User Testing Customer Feedback Customer Experience Feedback Software 70

The Product Coalition

FEBRUARY 15, 2021

Six Fallacies that Prevent Startups from Adopting Agile Successfully From 2010 to 2017, I worked several years in three Berlin-based, fast-growing startups in my capacity as Scrum Master, agile coach, and Product Owner. All startups built double-sided marketplaces, serving B2C as well as B2B customers. Participation is free.)

Agile 195

Agile Startups Technical Review Software Review 195

Usersnap

OCTOBER 3, 2023

In the competitive landscape of product management, prioritizing user satisfaction and engagement is pivotal. Understanding User Experience (UX) is a cornerstone, making UX measurement crucial. UX measurement ensures products align with user expectations, fostering loyalty and retention. Happiness 2. Engagement 3. Adoption 4.

Customer Experience 59

Customer Experience User Experience Customer Feedback User Testing 59

Mind the Product

MARCH 11, 2020

Our product helps businesses (especially in financial services) use natural language processing to get information and insights from their documents at scale. As CPO, it’s my responsibility to ensure that we build the right product for the right customers, both today and in the future. I conducted user research.

Research Software 125

Research Software B2C Artificial Inteligence Customer Experience 125

Intercom, Inc.

SEPTEMBER 22, 2022

At some point in their growth, businesses usually start investing in customer research. But the fact is that a large portion of the employees – developers, marketers, product managers (whose work depends on an intimate understanding of the customer) – rarely, if ever, interact with them. Diving into customer research.

User Testing 138

User Testing Customer Experience Research Software Customer Feedback 138

The Product Coalition

APRIL 7, 2021

Today, many brands realize the urgent demand for having their own mobile application to be tightly connected with their customers and run their businesses online more successfully. Also, the company has received many positive customer reviews on Clutch and GoodFirms. If yes, you are definitely in the right place!

Research Software 143

Research Software Feedback Software Artificial Inteligence User Testing 143

Mixpanel

SEPTEMBER 11, 2019

The uproar among the website’s (then) small user base of 12M was big enough to draw headlines. And their conviction certainly paid off: News Feed became the primary driver of traffic and engagement on the site and helped Facebook grow to over 2B users globally. Has there been positive or negative user feedback for your product?

Data Visualization 95

Data Visualization User Testing Product Research Analytic Tools 95

Melissa Perri

MAY 5, 2016

I was now going to build things that mattered to my customers. It was so ripe with assumptions: “Do our customers want to hear about what are celebrities are up to directly in our platform? Customers were pissed. This is what I’ve been searching for. This makes so much sense.” Testing products before you build them?

User Testing 120

User Testing Feedback Software Customer Experience Research Software 120

Revulytics

JANUARY 30, 2018

This leaves users of Telerik Analytics (formerly EQATEC Analytics) in a bit of a jam as they seek an alternative software usage analytics platform. You’ll quickly see trends and understand user behavior without additional customization. We provide out-of-the-box and custom reporting that is shareable across your organization.

Analytic Tools 59

Analytic Tools Data Visualization Reporting Tools Research Software 59

The Product Coalition

SEPTEMBER 2, 2019

And Google Wave is a universal communication platform that appeared in 2010 and was closed in 2012, as nobody could understand what it was or how to use it. It’s obvious that these tools were developed with little or no customer participation. Customers didn’t understand the app’s value, and sales were low.

User Testing 64

User Testing Customer Feedback Product Research Customer Experience 64

The Product Coalition

OCTOBER 11, 2019

If you want to give your customers what they want, you’ll need to know how to ask them. If you want your product to be successful, you have to know your customers. when they presented Google Wave in 2010, because no one really understood what the hell it was and how it was supposed to work. It happened to Google (imagine that!)

User Testing 60

User Testing Customer Feedback Customer Experience Feedback Software 60

Intercom, Inc.

OCTOBER 31, 2019

Tim has spent his entire professional career focusing on productivity, from Sybase to TLA-Tencor to Facebook where, over his six-year tenure (2010 – 2016), the amount of revenue per employee doubled to $1.8 Dee: That’s a really interesting insight, and you mentioned Facebook there at the start of it. million apiece.

Data Visualization 169

Data Visualization Artificial Inteligence Customer Experience Technology 169

Userpilot

SEPTEMBER 18, 2020

The whole point of onboarding is to push someone down the user journey , which means you shouldn’t stop at new user activation. You should implement ‘onboardings’ at every stage of the user journey: hence secondary, tertiary, and further onboarding experiences. Part One: Primary Onboarding (Or New User Onboarding).

Onboarding KPIs 105

Onboarding KPIs Education Analytic Tools Feedback Software 105

UX Planet

FEBRUARY 26, 2024

This broad demographic and experiential range provided a rich and varied dataset for the research, offering insights from different perspectives and contexts within the design industry. Furthermore, these comments critique the lack of insight into candidates’ processes in take-home challenges. Findings Themes 1.Distrust

User Testing 98

User Testing Research Software Data Visualization Feedback Software 98

The Product Coalition

MARCH 22, 2021

In the startup world, making software user-friendly and easy to use has become a real trend lately. When the success of your project depends on the quality of the UI/UX design, choosing the right user experience agency to work with is an extremely important task. score on Clutch.co Brave UX is a small team of passionate people.

UX 131

UX Research Software Feedback Software User Testing 131