Intercom, Inc.

MARCH 29, 2022

You’ll hear from the product managers that led the ideation, planning, and development of these products, and get their unique insights into the ways each of them can uplevel your customers’ experience with your company. So when you see a spike in demand, you can meet it, no matter what size your team is. “We We’re here for you.”

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Tyner Blain

AUGUST 1, 2013

I’ve been revisiting his concepts and their use recently, thinking about how to revise them for some exercises I’ve been doing with product teams. Back in 2011, Luke Hohmann introduced me to this concept and technique, and I used it with success with a team I was working with at the time. Thanks, Luke!

Weak Development Team 53

Weak Development Team Differentiation Software Review Customer Experience 53

Userpilot

JANUARY 10, 2022

Creating a customer journey map can help your SaaS customer success team identify key AHA moments for them to drive customers towards. Customer success teams are your first line of defense in ensuring users accomplish their JTBD (job-to-be-done) so don’t hesitate to invest in employee training.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

UX Studio: Product Management

FEBRUARY 26, 2019

It will introduce the top UX agencies here and shamelessly put our team on the list as well. Most famous for their innovative work and the love of prototypes, Ideo provides diverse teams with designers, engineers, and researchers to a project. The team also holds trainings and workshops. The Top UX Agencies. Digital Telepathy.

UX 80

UX Data Visualization Research Software Analytic Tools 80

UX Studio: Product Management

SEPTEMBER 16, 2021

As a design studio that often works with international companies, we’ve developed a remote collaboration process that lets us work effectively with our clients. Apart from designing impactful digital solutions for our clients, we develop our products at UX studio — UX folio and Copyfolio. Our client portfolio is rich and diverse.

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

Intercom, Inc.

JUNE 19, 2019

When it comes to platform strategy, Ceci’s experience is unparalleled, having worked at Box as part of their founding platform team before later joining Slack in 2015 to found the platform marketing team there. If there’s customer adoption , developers generally will come. Measuring platform success is complicated.

Marketing 217

Marketing User Testing Weak Development Team Product Research 217

The Product Coalition

FEBRUARY 1, 2022

Pivoting done well means the team doesn’t lose direction and can build on the insights for new product development. The product team discovered that visitors mostly used the video upload feature and stripped down all other features over time. The game “Glitch” was the first product launched in 2011.

Weak Development Team 157

Weak Development Team Technical Review Workshop Customer Feedback 157

svpg

SEPTEMBER 30, 2016

When I first decided to start The Silicon Valley Product Group, I had just left eBay and had some very strong opinions about what makes great product teams, and great product cultures, and while there were more than a few important thinkers and leaders on these topics, one area that I felt was under-represented was the role of product management.

Reporting Tools 167

Reporting Tools Analytic Tools Customer Experience Technical Review 167

freshtrax

OCTOBER 17, 2019

But with over 3,000 emoji characters in the Unicode Standard to choose from, how do you know you’re choosing the right one to support your messaging? In 2011, Apple introduced emojis in their standard keyboard allowing global users to use emojis in their daily communication. means “images” and “Moji” ????means means “character.”

Marketing 107

Marketing Customer Experience Messaging Naming 107

Business of Software Conference

JULY 20, 2020

Do you empower small, agile teams? I can use you know flexible temporary resources, but more importantly I can use YouTube, and Facebook, to get my message out to millions of people. Dollar Shave Club launches in 2011. They launched lightning fast 2011. And I’m not saying that’s good or bad.

Weak Development Team 75

Weak Development Team Reporting Tools Research Software Data Visualization 75

Business of Software Conference

MARCH 30, 2021

There was only one team member brave enough to take him on. He wasn’t doing a bad job at all, Kirk Baillie. So can I start with the most memorable in a bad way? which was way back in 2011, I think and we were running a conference in Boston. Greg Baugues, Manager & Developer Community at Twilio.

Feedback Software 52

Feedback Software Weak Development Team Events Customer Experience 52

Business of Software Conference

NOVEMBER 19, 2019

How do you motivate and lead a team when the future is uncertain? I will talk about managing through good times and bad times so don’t worry there will be good times before I get to the bad stuff. Being British we like a bit of bad news. But my personal journey is a developer to CEO. We had high relevance.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8

Intercom, Inc.

OCTOBER 29, 2020

Think about what you could be doing to bring more diversity into your teams and be more inclusive as a company, and go actively out of your way in order to achieve set goals. I usually do them with Paul or people from the product teams – it’s much more fun to be on a podcast with your boss. Be open-minded. If not now, then when?”

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Business of Software Conference

JULY 26, 2016

Mikey Trafton: How To Manage Your Badass Team. Bethany Pagels-Minor: The Many Flavors Of Agile – What’s The Right One For Your Team? Claire Suellentrop: Get Out Of The Echo Chamber: How To Use JTBD To Perfect Your Product’s Messaging. Alison Coward: Designing High-Performing Teams.

Weak Development Team 70

Weak Development Team Data Visualization Customer Feedback Customer Experience 70

Business of Software Conference

FEBRUARY 16, 2021

So, this was focused on software developers, specifically, for dotnet software developers, this very small ad network, I ran those ad networks for a couple years, and realized that that was a terrible business. And I was a software developer before. In 2011 we raised money. The Good and the Bad of Taking Money.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

Intercom, Inc.

AUGUST 23, 2018

I’ll tell you some things I learned so far while putting together the Product Design team at Intercom – which is a tricky thing to start. I’ve worked with some of the best design teams around, and let me tell you: the truth is that behind closed doors, every one of them was a shitshow. Our shared delusion. What do I mean by that?

Customer Experience 136

Customer Experience Feedback Software Technology Weak Development Team 136