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Slack’s Lane Collins on their ‘radical convenience’ approach to customer experience

Intercom, Inc.

Today, we’re dissecting the customer experience at one of the hottest companies around: Slack. As someone who’s immersed in customer-experience questions and concerns day-in and day-out here at Intercom, I was fascinated to hear how Slack’s entire team dedicated itself to thinking about the end-to-end customer experience.

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Bootstrapping To 10 Million – The Story Of Kovai.co

Userpilot

is a leading enterprise organization powering top companies worldwide, including the BBC, Novartis, and Pfizer. 2,000+ customers. Several recognitions, including The Economic Times Startup Award as the 2021 Bootstrap Champ. …and the train isn’t slowing down any time soon. . 5 products. Presently, Kovai.co

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The 10th Annual Product Management Awards Winners

The Product Guy

Prior to Vydia, Gaudio built and managed the marketing team at video Ad Tech company, Yashi, which was successfully acquired in 2015 for $33M cash by Nexstar Media Group. Harpal is a seasoned Product leader with 15+ year track record of delivering digital products within consumer and enterprise space. The Best Product Visionary.

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Rebranding – Bridging the Gap

freshtrax

btrax recently underwent a major relaunch of its brand. In this rebranding, not only the brand elements, but also the company’s vision, cultural values, and services were all redesigned to create a truly new btrax. Since 2015, we began providing workshop-style services, mostly to Japanese enterprises, based on design thinking.

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10 years of UX studio

UX Studio

In the heart of Hungary, we just started to read about ergonomy and user-friendly design, but proper UX research wasn’t part of the process and widespread yet. Our flat company model at the time, enabled the first joiners to form the company together. But UX studio did. Our colleague, Agi is facilitating a workshop at our course.

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Change the Game in 5 Minutes: How Jamf Scaled to 20M users in 2020 While Maintaining Retention and Health Scores!

Gainsight

Today, we are sharing lessons from Sam Johnson, Chief Customer Officer of Jamf , and Ben Michael, their Director of Customer Success. According to Forbes, it is considered one of the top 25 Apple-related brands. Jamf is a bridge between the legendary Apple user experience and the enterprise demands of IT needs. .

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For Black Ops, a few chatbots created a reputation. Listening to customers made it a business.

Mixpanel

By 2015, Matthew Black was a veteran of the startup world. His plan, as he recounted to us was “to build a hybrid agency that would leverage technology to build mobile and web experiences for customers.”. But it wasn’t until a call from an Australian customer in April 2016 that the agency’s way forward became clear.