Intercom, Inc.

AUGUST 8, 2019

Today, we’re dissecting the customer experience at one of the hottest companies around: Slack. As someone who’s immersed in customer-experience questions and concerns day-in and day-out here at Intercom, I was fascinated to hear how Slack’s entire team dedicated itself to thinking about the end-to-end customer experience.

Customer Experience 169

Customer Experience User Testing Research Software Data Visualization 169

UX Planet

FEBRUARY 5, 2025

For example, the more technical the product, the larger the designers technology gap that must be filled by an engineer. Conversely, if the user experience heavily relies on a graphic user interface, the larger the gap for the product designer toaddress. Im looking at you, in-house enterprise solutions.

Technical Advisors 80

Technical Advisors Analytic Tools Feedback Software Reporting Tools 80

Mind the Product

MARCH 29, 2020

By general consensus product management as a discipline in AsiaPac remains behind the West and the product management role is misunderstood at times. It’s a super exciting time to be in Southeast Asia because there’s so much going on.” Conflict avoidance, he said, is a core issue that builds up over time.

Product Research 219

Product Research Research Software Feedback Software User Testing 219

The Product Coalition

MAY 6, 2020

Are you still thinking over whom you can trust and depute implementing your big app idea? To help you make a better-informed decision about your future technology partner, we’ve conducted market and industry research in order to define the best cross-platform app development companies. You might wonder?—?why

Research Software 84

Research Software Analytic Tools Feedback Software Development 84

Mind the Product

SEPTEMBER 27, 2019

At #mtpcon San Francisco, Elizabeth Churchill , Director of UX at Google tells us how research can work in product development to help us make useful and usable interactive experiences. Google Material Design, she shares how research was initially used in development, where the research practice is today, and where it’s going.

User Testing 135

User Testing Research Software Data Visualization Product Research 135

Intercom, Inc.

JULY 23, 2020

Though technology has allowed us to work remotely for quite some time, companies have debated whether it’s truly best for business. So what’s the solution? billion in 2015. billion in 2015. Short on time? When most people think of product development, they imagine an in-person experience.

Research Software 199

Research Software Feedback Software Reporting Tools Technical Review 199

The Product Coalition

JANUARY 5, 2021

No longer just activities of fringe groups who are perpetually looking for an opportunity to lecture you about composting, mindfulness has now become a commonplace word, lauded by research, celebrities, and companies alike. In 2015, Calm was struggling to stay afloat. Enter Michael Acton-Smith and Alex Tew, the co-founders of Calm.

Customer Experience 153

Customer Experience User Testing Research Software Data Visualization 153

Userpilot

MAY 19, 2021

The B2B SaaS marketing space can feel a lot like an echo chamber. SaaS marketers need to move fast and break things, but rather than jumping from one ‘shiny new growth hack’ to another, stick to a few tried and tested tactics first. What do SaaS Companies spend on B2B Marketing? Creating A B2B SaaS Marketing Plan.

Research Software 119

Research Software B2B User Testing Customer Experience 119

Product Innovation Educators

AUGUST 10, 2020

Of the 31 factors found through the studies, I discuss five of the most significant ones with Greg Geracie, principal researcher. 51% are in hardware software technology vertical. This will also increase product team members’ commitment to their work efforts as they understand the value of their work. [17:58]

Weak Development Team 227

Weak Development Team Product Research Reporting Tools Data Visualization 227

Mind the Product

SEPTEMBER 16, 2019

This blog looks at what actions product managers can take to ensure their teams are investing their time wisely. “If This focuses on answering three questions: Who is the customer? What’s the best, lightest solution to meet these needs? It will help you all collectively to realize a more effective product experience.

User Testing 164

User Testing Product Research Data Visualization Customer Experience 164

Mind the Product

AUGUST 17, 2017

Gadi Weiszlovits Lahav (Head of Product at FT.com) and Richard Still (Technology Director at FT.com) tell ProductTank London how to scale quickly and successfully. Their advice is to focus on the right technology, agile processes and great people to create the culture and operation you need. Make Friends With Your Procurement Team.

Research Software 156

Research Software User Testing Data Visualization Weak Development Team 156

UserVoice

JULY 28, 2017

Here’s 3 steps you can take to start tackling your to-do list: Step 1: Get Organized With the Right Tool(s). But if you’re looking to mix up your day-to-day task tools, here are some suggestions. Task Management Tools for Product Managers. What it does well: It’s an extremely basic, simple solution.

Research Software 215

Research Software Feedback Software Weak Development Team User Testing 215

The Product Coalition

OCTOBER 16, 2022

At the dawn of the computer age, PCs did not have a graphical user interface. With the help of special commands, they accessed an operating system through a console. In the 1970s, Xerox PARC managed to make technology clear for people by developing a GUI. They need to provide users with pleasant and simple product experience.

Research Software 78

Research Software Analytic Tools Customer Experience User Testing 78

Mind the Product

SEPTEMBER 27, 2019

At #mtpcon San Francisco, Elizabeth Churchill , Director of UX at Google tells us how research can work in product development to help us make useful and usable interactive experiences. Research in the Beginning. When Material Design started, it was viewed primarily as a design effort. The Growth of the Research Practice.

User Testing 109

User Testing Research Software Data Visualization Product Research 109

Mind the Product

AUGUST 30, 2018

We invite some of the top product thinkers and practitioners from all over the world to share their experiences, insights, and lessons, and now we invite you to watch the entire library of talks! The talks were the best talks I’ve heard in a very long time. Quantifying Qualitative Research by Leisa Reichelt. Marty Cagan.

Research Software 188

Research Software User Testing Customer Experience Product Research 188

Userpilot

DECEMBER 13, 2023

TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Mind the Product

JUNE 18, 2019

The customers aren’t quite getting value out of the product, word of mouth isn’t spreading, usage isn’t growing that fast, press reviews are kind of “blah”, the sales cycle takes too long, and lots of deals never close. Money from customers is piling up in your company checking account. Do your Customers Recommend you to Friends?

User Testing 187

User Testing Product Research Product Marketing Marketing 187

Intercom, Inc.

SEPTEMBER 30, 2021

Rebecca has a background in astrophysics and computer science and spent many of her formative years looking at gamma-ray bursts and supernovas, but eventually, eager to get into software and product design, she moved to San Francisco. For her, this is one of the most pressing issues of our time. It’s all about the family setting.

Research Software 223

Research Software Feedback Software Data Visualization Artificial Inteligence 223

Userpilot

JULY 13, 2021

The UI of your SaaS needs to leave a lasting impression on your users, which is why we’ve compiled a list of 11 top UI designers for you. The list is based on what SaaS owners are recommending in several popular Facebook groups. It takes just one clunky UI element to drive someone away from your site or app. 2: Hatchly.

Research Software 98

Research Software Feedback Software Data Visualization Reporting Tools 98

Product Innovation Educators

SEPTEMBER 14, 2020

The podcast started in January 2015, and we have not missed a week. Some Everyday Innovators have shared how listening has helped them—doubling their salary, finding a new job after not interviewing for many years, moving to a different industry, gaining a better appreciation of customers, and more. . This is our 300th episode.

Product Research 215

Product Research Product Management Product Manager Research Software 215

Mind the Product

DECEMBER 5, 2018

Jon Noronha joined the product team for Microsoft’s Bing search engine in 2011 when the product, as he puts it, was “in a big hole” As the years went by, however, that turned around, and in late 2015, Microsoft reported that Bing had become profitable. The more time a user spends on your page the better, right?

Data Visualization 164

Data Visualization Analytic Tools Reporting Tools Research Software 164

Mind the Product

FEBRUARY 12, 2019

In 2015, Martin Eriksson wrote an article about the history of product management. He said: This may, in time, require fewer people called product managers in a company, but it puts even more emphasis on the importance of the craft of product management. Our understanding of our craft has come a long way since 2015.

Product Management 192

Product Management Product Manager Customer Experience Management 192

Userpilot

DECEMBER 21, 2023

In this article, we’ve selected 24 of the best AI podcasts for you to listen to improve your knowledge of AI and keep up to date with the future of AI technology in product management and more. The platform encourages audience interaction, where listeners can suggest and vote for future episode topics. TL;DR Podcast.ai Podcast.ai

Research Software 104

Research Software Artificial Inteligence Technical Review Technology 104

freshtrax

JULY 16, 2019

In recent years, venture capitalist (VC) investments for domestic businesses have grown 8 times larger than it was in 2013. PKSHA Technology Inc. It is an e-commerce company that provides a platform on the C2C online resale marketplace. PKSHA Technology Inc. The platform primarily sells A.I. SanBio Ltd. HEROZ, Inc.

Research Software 91

Research Software Reporting Tools Startups Data Visualization 91

Mind the Product

FEBRUARY 1, 2018

million in 2015 (see footnote). Consumer adoption of voice-based products has grown to the point where businesses need to understand what voice-based experiences can mean to them. Tuesday : create competing solutions to the problem. Friday : test the prototype with target customers. Thursday : build a realistic prototype.

User Testing 156

User Testing Research Software Analytic Tools Product Research 156

Usersnap

AUGUST 4, 2020

Especially when looking at the tool-side of project management. I see new tools popping up every other day. With Jira and Trello – we looked at two major project management tools, their benefits and drawbacks and most importantly their main differences. Project management tools. The basics of Jira.

Data Visualization 98

Data Visualization Reporting Tools Feedback Software Research Software 98

Intercom, Inc.

FEBRUARY 1, 2018

Adam: Rachel, you’re leading growth marketing at one of the fastest growing software companies of this generation. You could only exchange multimillion dollar derivatives on some kind of energy platform. I stumbled upon Eric Ries and Steve Blank, the concept of customer development – it was a revelation. We got sales leads.

User Testing 174

User Testing Marketing Research Software Customer Experience 174

The Product Coalition

FEBRUARY 27, 2021

A human-oriented product should address the target user’s critical problems and provide inclusive, user-friendly solutions. All forward-thinking product creators are looking for a designer or design team to help them implement a user-centered design in reality. Why Poland? It also entered the 100K Club on Dribbble?—?the

Research Software 95

Research Software Analytic Tools UX User Testing 95

freshtrax

MAY 21, 2019

It’s marketing 101 to be where your customers are. We, as a marketers or business owners, must thoughtfully choose which marketing channels to use to engage with our customers. You definitely want to consider using the LINE app for business in Japan. You definitely want to consider using the LINE app for business in Japan.

Research Software 85

Research Software Reporting Tools Customer Experience User Testing 85

Good Product Manager

APRIL 21, 2015

Product managers usually have a long list of ideas from a variety of sources – customer or sales requests, competitor products, executive “suggestions,” market research insight – and they need to figure out how to score each idea to separate the good from the bad and prioritize the good ones for development. ’?

Product Research 74

Product Research Research Software Feedback Software User Testing 74

Mind the Product

APRIL 6, 2018

Once upon a time I believed that to be a successful product manager, I simply had to create great products. For years I’ve helped my clients create new digital products and services for their customers. The first time round, I started with an idea, developed a solution and then tried to find customers.

User Testing 157

User Testing Product Marketing Research Software Marketing 157

Mind the Product

NOVEMBER 2, 2018

We work with developers, user researchers, data scientists, and a host of other experts every single day. In 2015 Ken Norton spoke about how product managers can learn a lot from how jazz musicians approach their craft – like Jazz musicians we have to get uncomfortable.

Research Software 189

Research Software User Testing Product Research Customer Experience 189

freshtrax

MAY 8, 2019

When was the last time you used cash? of the household final consumption expenditure were paid via cashless payment methods, such as credit cards, electronic money, and mobile payments in 2015. However, the situation has drastically changed because of the rise of new mobile payment solutions. Technology: QR Code.

Research Software 96

Research Software Banking User Testing Technology 96

Intercom, Inc.

SEPTEMBER 15, 2022

But historically, our communication technology has been mostly text-based. We use them to add richness to online conversations, emphasize a point, and even create a sense of rapport with customers. Tomoko Yokoi, researcher and advisor in digital transformations at the IMD Business School in Switzerland. Enter the emoji.

Messaging 130

Messaging Reporting Tools Research Software Data Visualization 130

The Product Coalition

JUNE 26, 2023

Thomas More, Utopia Summary Here's the short version for those of you with little time or short attention spans. ;) Problem: Humans feel more isolated, anxious, and deceived today than ever before with high digital media interactions, despite having more access to opportunities ( Igor, 2014 ).

Research Software 148

Research Software User Testing Events Framework 148

Gainsight

OCTOBER 7, 2019

Customer success has taken the business world by storm, and not just in tech and SaaS. Check out this State of Customer Success report based on LinkedIn data —you’ll see it’s a good time to be in customer success. Companies are investing more in customer success. How do we know? How do we know?

Research Software 13

Research Software Reporting Tools User Testing Customer Experience 13

Good Product Manager

DECEMBER 2, 2015

We’ve been busy at SiriusDecisions with a lot of new research and resources for b-to-b product management leaders and product managers: The ABCs of Product Management Technologies. In my first post for the new SiriusDecisions Marketplace, I cover The ABCs of Product Management Technologies.

Research Software 79

Research Software Analytic Tools Technology Product Management 79