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From marketplace to SaaS business: How Udemy acquired 80% of the Fortune 100

Intercom, Inc.

When Yvonne joined in 2016, the business unit consisted of just 10 people across product, engineering, sales, and marketing. Since then, she’s helped grow the Udemy’s B2B SaaS arm to more than 5,000 enterprise customers, which include the likes of Pinterest, Adidas, and General Mills.

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Pinterest’s Personalization Playbook

UX Planet

However, to fully capitalize on this potential, Pinterest must continuously evolve its personalization strategies, addressing existing gaps and embracing cutting-edge technologies. This isnt just another recommendation algorithm; its a common vocabulary that ensures consistent personalization across the entire platform.

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Video: Developing a Continuous Feedback Loop

Sachin Rekhi

Video: Developing a Continuous Feedback Loop. Slides: Developing a Continuous Feedback Loop. Essay: Designing Your Product's Continuous Feedback Loop. When embarking on a new project, teams too often treat customer feedback as a one-time effort.

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Designing Series: How we built our customer messaging orchestration tool

Intercom, Inc.

Our first customer messaging solution. In 2016 we released Smart Campaigns , which addressed the same problem of message orchestration. When describing the process of creating their campaigns, many customers mentioned that they start by planning out their orchestration visually in digital tools or on a physical whiteboard.

Messaging 232
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Why Great Ideas Fail in Finance: It’s Not the Digital Product, It’s the UX

UX Planet

The smartphone app has become the front line of financial competition. Any banking app that feels generic, uninspired or offers little real value is already lagging behind. Because todays users wont waittheres always a smarter, faster and more useful app waiting to take itsplace. Amazon reshaped retail with customerfocus.

Finance 98
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Writing a Book: How Continuous Discovery Helped Me Write a Better Book

Product Talk

This need is what led me to think about and design the opportunity solution tree. When I finally wrote about the opportunity solution tree (back in 2016), I knew that it was a big enough idea that I would need to write a book about it. This gave me a great feedback loop to measure the efficacy of my content.

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How Can Product Leaders Support Continuous Discovery?

Product Talk

Let’s have feedback loops. Then how do we do the work to discover what are the right solutions that actually address those needs in a way that drives that outcome? How do we get our teams access to the right tools to quickly test assumptions? Can we get access to the right tools? Lots of that.