Product Takeoff

MARCH 19, 2019

Vision: Astro Teller, the leader of Alphabet’s research and development firm X, is widely recognized for employing moonshots as a strategy. From positioning your product in the market place to developing a customer journey map for their experience inside a store, both can be strategies that can define how the product will be rated.At

User Testing 207

User Testing Product Research Research Software Feedback Software 207

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

Good Product Manager

MARCH 6, 2016

Survey: Understanding and Prioritizing Customer Needs for Innovation. One of the most important things that product managers need to do is understand customer needs in order to drive new products and enhance existing offerings. SiriusDecisions 2016 Summit. Jeff Lash (@jefflash) March 1, 2016. What’s Hot on Twitter.

User Testing 79

User Testing Leadership Customer Feedback Product Research 79

Intercom, Inc.

FEBRUARY 10, 2022

Customer support has never been a walk in the park. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. Shawn Carter , Customer Care Team lead at Aircall.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

Intercom, Inc.

SEPTEMBER 15, 2022

We use them to add richness to online conversations, emphasize a point, and even create a sense of rapport with customers. Tomoko Yokoi, researcher and advisor in digital transformations at the IMD Business School in Switzerland. Tomoko Yokoi, researcher and advisor in digital transformations at the IMD Business School in Switzerland.

Messaging 129

Messaging Reporting Tools Research Software Data Visualization 129

UX Studio

DECEMBER 14, 2023

In the heart of Hungary, we just started to read about ergonomy and user-friendly design, but proper UX research wasn’t part of the process and widespread yet. I believe that the foundations were put down by the first designers and researchers who joined UX studio in the early years. But UX studio did.

Research Software 89

Research Software UX Feedback Software User Testing 89

Radical Product

APRIL 30, 2020

It took Facebook two years to hit the 50 million user mark. Instagram, which arrived later, reached the same milestone in 19 months by 2016. In comparison, TicTok (founded in 2016) grew to 500 million users in two years. You could say, “If you trade off customers’ well-being, they’ll vote with their dollars.”

Leadership 59

Leadership User Testing Vision Customer Experience 59

Good Product Manager

MARCH 6, 2016

Survey: Understanding and Prioritizing Customer Needs for Innovation. One of the most important things that product managers need to do is understand customer needs in order to drive new products and enhance existing offerings. SiriusDecisions 2016 Summit. Jeff Lash (@jefflash) March 1, 2016. What’s Hot on Twitter.

User Testing 60

User Testing Leadership Customer Feedback Product Research 60

Good Product Manager

JUNE 9, 2016

SiriusDecisions 2016 Summit Recap. We had 2500+ sales, marketing and product leaders together for 4 days of sharing of new research, practitioner case studies, lots of networking and some fantastic evening events. Don’t Get Eaten By The Cheetah, Or What You Need To Know To Satisfy Customer Needs. In the News Elsewhere….

Product Research 60

Product Research Research Software User Testing Presentation 60

Good Product Manager

JUNE 9, 2016

SiriusDecisions 2016 Summit Recap. We had 2500+ sales, marketing and product leaders together for 4 days of sharing of new research, practitioner case studies, lots of networking and some fantastic evening events. Don’t Get Eaten By The Cheetah, Or What You Need To Know To Satisfy Customer Needs. In the News Elsewhere….

Product Research 60

Product Research Research Software User Testing Presentation 60

Mind the Product

DECEMBER 24, 2019

In the meantime, we’re re-running two episodes that fit the theme of the season: reflection and planning for 2020. And while we spend a lot of time focusing on the things that we’re building and obsessing over our users, it becomes easy to neglect ourselves. Lily’s Pick. Lily’s Pick.

Product Research 109

Product Research User Testing Entertainment Consulting 109

Good Product Manager

MARCH 29, 2016

How Product Teams Understand Customer Needs for Innovation. My colleague Rachel Young and I have been conducting research for the past year on how b-to-b organizations understand customer needs and apply them to product innovation. Learn more about the Product Leadership Exchange and how you can be part of it.

Events 84

Events Product Research User Testing Customer Feedback 84

Mind the Product

AUGUST 9, 2017

By continuously increasing the number of third-party devices that its voice service assistant Alexa can integrate with, Amazon is making sure its user base keeps growing. billion in 2016 and is expected to grow up to $53.45 Consumer research confirms that customer confusion is holding back progress in the smart home market.

Artificial Inteligence 135

Artificial Inteligence Research Software User Testing Product Management 135

Sachin Rekhi

APRIL 12, 2020

In Silicon Valley, we've become well-versed in the importance of finding product/market fit as the most important early pursuit for any new product or startup. While this obsession with product/market fit is warranted since it remains so elusive, it is necessary but ultimately not sufficient for building a significant and enduring business.

Strategy 212

Strategy User Testing Technical Review Software Review 212

Product Management Unpacked

MARCH 12, 2019

Marty Cagan, founder of the Silicon Valley Product Group , delivered the opening keynote to the 2016 Mind the Product Conference. The number of women in a group predicts effective problem solving abilities of the group as a whole, according to MIT, CMU and Union College research.

Reporting Tools 214

Reporting Tools Data Visualization Research Software Product Management 214

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. We’ll also hear Andrew Chen, general partner at Andreessen Horowitz, talking about the changing landscape of customer acquisition.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Mind the Product

JUNE 13, 2018

Ivy is currently the Vice President of Design for the Hardware Product Area at Google, which was officially formed in 2016. In 2017, she and her team launched a family of consumer hardware products ranging from smartphones to smart speakers, earning 26 different design awards. Ivy Ross, VP Design for Hardware at Google.

User Testing 87

User Testing Data Visualization Workshop Product Research 87

Mind the Product

MAY 25, 2018

In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes. From there we put together a basic roadmap and started writing user stories. 2014 – Testing and Growing the Team.

User Testing 113

User Testing Weak Development Team Onboarding KPIs Customer Experience 113

Mind the Product

SEPTEMBER 20, 2019

Kathy, who is a Fellow at Mozilla, Harvard, and MIT with over 15 years’ tech experience in product, engineering, data and leadership, asserts that product and ethics are increasingly important in a progressive society – the stakes are rising. In A/B testing, if one method is less secure, what are the real implications of the test?

Weak Development Team 99

Weak Development Team Data Visualization User Testing Product Research 99

Userpilot

JUNE 25, 2021

Both of them may become Snapchat users eventually but the 16-year old is more likely to adopt it sooner. The Product Adoption Curve illustrates when each customer segment is most likely to adopt your product so you can make the most of each stage of your product’s growth. This makes them a great source for early feedback.

Analytic Tools 59

Analytic Tools Feedback Software Research Software User Testing 59

Intercom, Inc.

JANUARY 28, 2021

For those working in the public sector, Amanda is a household name – she was the National Political Director for Secretary Hilary Clinton during the 2016 Presidential Campaign and served as the Chief of Operations at the California Department of Justice in 2017 and 2018. Feedback can’t just be incorporated every election cycle.

Customer Experience 249

Customer Experience Feedback Software Research Software Government 249

Mind the Product

MAY 29, 2018

Mind the Product returns to Davies Symphony Hall in San Francisco on July 16-17 and promises to be one of our best product conferences yet, with a leadership forum, more workshops, more networking events around the conference, and more fun than ever before. At Benchmark, Sarah invests in consumer businesses and the consumerization of IT.

Technical Cofounder 76

Technical Cofounder Fractional CTO CTO Coach User Testing 76

Product Innovation Educators

AUGUST 12, 2016

1) Nurturing luck through collaboration and feedback. (2) NPS is sometimes referred to as the most important question – would a customer refer your product or service to someone else? This short article suggests tools for design, customer success, analytics, product backlog, and personal sanity. 1) Be prompt with feedback. (2)

Data Visualization 48

Data Visualization Analytic Tools Feedback Software Customer Feedback 48

The Product Coalition

JANUARY 26, 2022

A leadership story of Chris Bomgaars, founder of EveryPig. Next, he began to own pigs with some of his customers that were having a hard time staying in business as small to midsize pork producers”,?—?says The significant advantage for Chris was a good grasp of his future users, their background and requirements. says Chris.

Reporting Tools 118

Reporting Tools Feedback Software Data Visualization Engineering 118

Mind the Product

FEBRUARY 1, 2018

Consumer adoption of voice-based products has grown to the point where businesses need to understand what voice-based experiences can mean to them. The test-and-learn approach my colleagues at Moonshot and I use is an adaptation of the Design Sprint. challenge by offering a test-and-learn approach that minimizes risk.

User Testing 142

User Testing Research Software Analytic Tools Product Research 142

Gainsight

JUNE 8, 2022

In Customer Success circles, we practice the belief that when a company has the customer at the center of all that it does, customer outcomes will be achieved. his means that the product or service that a company is providing satisfies customers’ business needs. Make the Mission Known. Teach Employees How to Help.

Research Software 59

Research Software Customer Experience Reporting Tools User Testing 59

Intercom, Inc.

APRIL 22, 2019

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Good Product Manager

MARCH 29, 2016

How Product Teams Understand Customer Needs for Innovation. My colleague Rachel Young and I have been conducting research for the past year on how b-to-b organizations understand customer needs and apply them to product innovation. Learn more about the Product Leadership Exchange and how you can be part of it.

Events 60

Events Product Research User Testing Customer Feedback 60

Product Innovation Educators

OCTOBER 28, 2016

2) Talk to (at least) five customers. (3) 5) Sit on 10 customer support calls. Watch it here https://www.mindtheproduct.com/2016/10/product-lifecycle-management-beyond-early-adopter/. Good marketing is part of a great customer experience. Those lines are blurring and custom experience is being designed into products.

Customer Feedback 49

Customer Feedback Product Management Product Manager User Testing 49

Product Innovation Educators

JULY 29, 2016

Need to validate product-market fit assumptions and prototypes in just a few days? Customer experience and engagement teardown of the Dollar Shave Club. Customer experience and engagement teardown of the Dollar Shave Club. to improve our customers’ experience. build products customers want and love.

Customer Feedback 48

Customer Feedback User Testing Product Management Product Manager 48

Product Innovation Educators

SEPTEMBER 23, 2016

Register here… https://www.eventbrite.com/e/rocky-mountain-productcamp-2016-tickets-27103754058. Writing user stories for API calls. User stories is a tool for expressing requirements. They have the benefit of clearly stating the user (who), the objective (what), and the reason (why). Read each at [link].

Customer Feedback 48

Customer Feedback Product Management Product Manager User Testing 48

Product Innovation Educators

MAY 20, 2016

6 steps to being customer-centric and developing products customers want. Customer feedback is an important source of ideas for product managers. Interestingly, 80% of companies claim to be customer-centric while only 8% of customers agree they are. 3) Start with customer needs. (4) 2) 10x Thinking.

CTO Coach 49

CTO Coach Fractional CTO Customer Feedback User Testing 49

DISQO

NOVEMBER 7, 2016

In 2016, we welcomed many new faces who contributed best practices and thought leadership to the industry. Second, the concept of leadership skills has finally come to prominence in the industry. You can review the complete list of influencers in product management in 2016 here. appeared first on Feedback Loop.

Product Research 40

Product Research Product Management Product Manager Feedback Loop 40

DISQO

NOVEMBER 7, 2016

In 2016, we welcomed many new faces who contributed best practices and thought leadership to the industry. Second, the concept of leadership skills has finally come to prominence in the industry. You can review the complete list of influencers in product management in 2016 here. appeared first on Feedback Loop.

Product Research 40

Product Research Product Management Product Manager Feedback Loop 40

Intercom, Inc.

APRIL 12, 2018

Stewart: Thinking back to Dribbble in its earliest days, it was fundamentally a place for designers to post work in progress and get feedback. Playbook came out in 2016, after many years of us watching this evolution. We’re constantly listening to the community and really shaping Dribbble based on their feedback.

Feedback Software 215

Feedback Software Analytic Tools Research Software Reporting Tools 215

Product Innovation Educators

AUGUST 19, 2016

Products (wrongly) get created this way – product first, customer second, revenue third. Create the right mindset by first understanding product goals, such as increasing the number of customers or decreasing the volume of customer service inquires. build products customers want and love. Read more at [link].

Data Visualization 50

Data Visualization Weak Development Team Customer Feedback Research Software 50

Intercom, Inc.

APRIL 4, 2019

Back in 2016, this is exactly the situation Stripe found themselves in. So how did they go from product-market fit to actually scaling a sales org around a repeatable sales process? The second thing was understanding the business model of people who were evaluating Stripe: Do you sell to businesses or do you sell to consumers?

Weak Development Team 162

Weak Development Team Outbound User Testing Research Software 162