Userpilot

JULY 10, 2025

When done right, they don’t just boost company revenue , but also help customers unlock more value and grow with your product. Here are a few key elements that successful emails tend to have: A compelling subject line that hooks users: The subject line is the first and often only chance to grab users’ attention.

Data Visualization

Modus Create

APRIL 14, 2025

Spyware : Secretly collects sensitive data without the users knowledge. Trojans : Disguised as legitimate software to trick users into installing them. WannaCry (2017): This infamous ransomware attack infected 1,200 diagnostic devices and forced many more offline to stop the spread. The impact?

Research Software

Lenny Rachitsky

JUNE 24, 2025

Below is an “explain it to me like I’m 5” definition of the 20+ most common AI terms, drawn from my own understanding, a bunch of research, and feedback from my most AI-pilled friends. Previously, developers had to write their own custom code for each new integration. but not really.

Artificial Inteligence

Mind the Product

APRIL 20, 2017

It has 889 million monthly active users, according to parent company Tencent. Its users spend an average of over 50+ minutes inside the app – about the same as the amount of time a user spends on Facebook, Messenger and Instagram. Users can just start receiving money, and then pay for things with these amounts.

Development

Gainsight

NOVEMBER 26, 2024

We can’t believe it’s been over a week since we gathered the Customer Success community at RAI Amsterdam for Pulse Europe 2024. I enjoyed stopping to chat with several sponsors, and catching up with Amy Downs at Customer Obsessing Consulting, who I’ve known for nearly 20 years, was a true highlight. It was all thrilling.

Customer Experience

Mind the Product

DECEMBER 15, 2017

Since then he’s had his share of successes and failures in a storied career spanning the US and Europe, and in this entertaining and insightful talk from Mind the Product San Francisco he distills those 20 years into 12 key lessons. Dave Wascha started as a product manager 20 years ago working on Internet Explorer 4.0.

Research Software

Product Talk

JUNE 21, 2017

The feedback was great and I left encouraged to highlight the opportunity solution tree in my upcoming Mind the Product London talk. A simple insight that should drive innovation in human computer interfaces. “Customer knowledge is a competitive advantage. Josh takes a systems view to activating core users.

Product Research

The Product Guy

NOVEMBER 9, 2017

Themes, Epics, User Stories. To start, break down any incoming feature requests into Themes, Epics, User Stories using the following suggestions. Lastly, User Stories are “chewable bits” that together makes up an Epic. For more details about writing a good User Story, refer to this article. Enough talking. Rocket Booster.

Framework

The Product Guy

OCTOBER 9, 2018

It is customary for strategy documents to be living documents, and frequently modified as the product manager receives input and feedback from three main areas: the market as a whole, customers specifically, and voices from inside the company. Leverage the wisdom of customers who don’t just want to beat you up about features.

Weak Development Team

Product Talk

FEBRUARY 21, 2024

When you start interviewing customers every week, it’s easy to get overwhelmed by how much you are learning. When we use our customer interviews to collect specific stories about past behavior, every conversation can uncover dozens of unmet customer needs, pain points, and desires (AKA opportunities).

User Friction

Mind the Product

JUNE 21, 2017

Mind the Product San Francisco 2017 gathered 1,500 passionate product people from 20 countries and 36 states across the US to the stunning Davies Symphony Hall for another amazing day of learning and sharing. 10 Things I Learned at Mind the Product 2017 by Josh Johnson. 7 Standout Moments from Mind the Product SF 2017 by Teresa Torres.

Events

Alchemer Mobile

MAY 14, 2020

So, what can these brands do to capture, analyze, and act on these changing customer behaviors? The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market. Customer sentiment distribution. Average app rating for Media apps.

Research Software

Alchemer Mobile

FEBRUARY 21, 2019

Customer centricity and customer experience management are the hot topics of this year’s business conversations. They need to be able to understand the analytics behind customer interaction and response rates so they can make data-driven decisions. 20% more customer feedback and a 91% response rate. Wrapping it up.

Data Visualization

Mind the Product

SEPTEMBER 10, 2017

This centreline experience is the thing that your users can’t do without, and they won’t engage with you unless you have it. By finding insights from non-traditional sources, focusing on the problem you’re trying to solve and testing quickly, you can define the centreline experience at the heart of your new service or product.

Research Software

Product Innovation Educators

MARCH 4, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams.

Artificial Inteligence

Alchemer Mobile

APRIL 9, 2020

See actionable strategies for engaging with customers during this difficult time here. So, what can these brands do to capture, analyze, and act on these changing customer behaviors? Data from our 2016 , 2017 , 2018 , and 2019 reports is included to show shifts in brand focus and engagement over time. Mobile Customer Sentiment.

Research Software

Product Innovation Educators

JULY 4, 2022

How product managers can get customer insights from a community to create a competitive advantage. I wanted to learn how this company creates competitive products, differentiating on cost while offering comparative capabilities that equates to much higher value for customers. The leading brand cost about $150.

Artificial Inteligence

Product Innovation Educators

OCTOBER 13, 2017

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. 4 tools to help product managers better understand customers. Check it out at [link]. A successful design sprint is all about process and people.

Customer Feedback

Product Innovation Educators

NOVEMBER 10, 2017

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. This week my list of insights is a little different. Praxair is innovating in new ways, providing more value to customers and creating more value for the organization.

Customer Feedback

Intercom, Inc.

OCTOBER 29, 2019

At some inflection point of growth, it becomes impossible to intuitively know your customers, let alone decide which ones to focus on. As Intercom’s business grew rapidly in 2017, we found ourselves at this exact crossroads. We could no longer assume all our customers had uniform needs and could be reached the same way.

User Testing

Product Innovation Educators

NOVEMBER 17, 2017

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. PDMA 2017 conference was one of the best yet! Product management and content marketing share a focus on understanding the customer served. Our first competition was Saturday. You’ll love it.

Customer Feedback

Product Talk

JANUARY 31, 2024

Describing the early phase of her discovery journey, Leann says, “Thinking back to where we started, it was in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.” We started continuous discovery in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.

Product Research

Product Innovation Educators

DECEMBER 1, 2017

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. Increasingly product managers need to know about content marketing as it can be used to promote a product and also learn what customers want and expect in a product. Check it out… [link].

Agile

Product Innovation Educators

SEPTEMBER 29, 2017

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. See summaries of tools for collaboration, product roadmaps, task management, user feedback, and more at [link]. How to break into product management – be curious.

Customer Feedback

Product Management University

AUGUST 28, 2017

The B2B Product Manager Magazine August 2017 is now available. This month we focus on user engagement as a leading indicator of customer value and the subsequent impact on retention and recurring revenue. View the August 2017 Issue. User Engagement: The Window to Your Customer Retention Soul.

Customer Feedback

Product Innovation Educators

AUGUST 25, 2017

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. What you can learn from user behavior to improve aspects of products. What you can learn from user behavior to improve aspects of products. Each “ask” is another hurdle for customers.

User Testing

Mind the Product

SEPTEMBER 27, 2017

For the recently-formed group-wide product team at Tes, our first major excursion as a group was to MTP 2017 – Europe’s largest gathering of product managers with more than 1,500 attendees. So we reached out to our friends at Mind the Product, who were happy to share honest feedback from real product managers. Learn to let go. “A

User Testing

The Product Guy

SEPTEMBER 21, 2017

Get great at doing research and customer development. The nomination period for The Best Product Person of 2017 has begun! From The Best Product Person of 2016, Chris Butler, …. Looking Forward. > > What new skill should I be honing right now to get ready for the future? Nominate your pick for The Best Product Person right now!

Product Management

Product Innovation Educators

DECEMBER 15, 2017

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. Not all products use an onboarding process, but even for those that don’t, product managers can improve customer experience by learning about onboarding. 1) They enhance business insights. (2)

Customer Feedback

Mind the Product

JANUARY 4, 2018

But when it comes to customer loyalty, millennials are different. So for anyone who wants to connect with millennials, or is even just thinking about how they can build a better digital product, here are some tips to help your brand through User Experience (UX) design. Having empathy with the user is a hot topic.

User Testing

Product Innovation Educators

AUGUST 11, 2017

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. 1) Neglecting users’ lives away from their devices, (2) Asking the wrong users for input, (3) Grouping users artificially, and (4) Disregarding user research findings in design.

Customer Feedback

The Product Guy

JULY 10, 2017

Over the course of the night a few of the highlights were… Featured Product: Troops exploring the product, its challenges and successes, from weekly retrospectives to managing customer feedback. Please submit your nominations for 2017’s great product management candidates @ [link] ! Learn more @ [link].

Events

Product Innovation Educators

AUGUST 18, 2017

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. A few of the common characteristics include working cross-functionally, being experts at customer interviews, and prioritizing features for implementation. Get the details at [link].

Customer Feedback

Product Innovation Educators

NOVEMBER 24, 2017

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. 1) No matter the app, it all comes down to improving the lives of customers. (2) 5) Feedback: Use it to figure out what’s valuable and what’s noise. Details at [link].

Customer Feedback

The Product Guy

MARCH 15, 2018

Excerpts from our conversation with The Best Product Person of 2017, Melissa Perri. My favorite part of being a Product Manager is seeing a satisfied customer. Take a moment and congratulate The Best Product Person of 2017: Melissa Perri. In the Now. > > What do you like most about being a product manager?

Product Management

The Product Guy

FEBRUARY 1, 2018

Excerpts from our conversation with The Best Product Person of 2017, Melissa Perri. Take a moment and congratulate The Best Product Person of 2017: Melissa Perri. Getting to Here. > > What inspires you in your day-to-day work? I’m inspired by making other Product Managers awesome. I inspect, adapt, and learn constantly.

Product Management