The Product Guy

OCTOBER 9, 2018

We are using my work to drive our initiatives for the second half of 2017 as well as 2018, as well as to guide how we enter new markets. Along the way, I have discovered several other key insights: Product strategy is ultimately a subset of business strategy. About Julian Dunn.

Weak Development Team 326

Weak Development Team Product Strategy Strategy Development 326

Alchemer Mobile

JULY 16, 2019

Scenario 2 : McDonald’s introduces digital self-order kiosks and table service to cut queue times for customers. percent same-store sales growth by early 2018. In-depth analysis of underlying issues over potentially fatal problems such as unusually high bounce rates, low customer engagement, unsatisfied service feedback, etc.

Analytic Tools 159

Analytic Tools Research Software Feedback Software Data Visualization 159

Mind the Product

AUGUST 1, 2019

Yet, industry data shows quite the opposite – a whopping 80% of product features are rarely or never used. Particularly when selling to the enterprise, where sales teams and looming analyst reports can drive product decisions, companies frequently adopt a “more is more” mentality when it comes to features.

Reporting Tools 190

Reporting Tools Data Visualization Customer Experience Product Research 190

Intercom, Inc.

APRIL 6, 2022

Wayne Stewart, Atlassian’s Head of CSS Cloud Growth – DevOps & IT, led the support team at incident management platform Opsgenie before it was acquired by Atlassian in 2018. So the way that we are working with Intercom is making a difference in the service that we’re delivering to customers.”

Customer Experience 230

Customer Experience User Testing Customer Feedback Customer Communications 230

The Product Coalition

SEPTEMBER 29, 2020

It was decided that the “ Saliency Prediction ” method would be the best method to power this feature. Credits: Twitter Engineering Blog The new mechanism was released sometime in 2018. The 20% sometimes becomes your Differentiator. Innovative features tend to get copied fast, differentiators rapidly becoming basics.

User Testing 173

User Testing Product Research Customer Experience Differentiation 173

Revulytics

DECEMBER 12, 2019

It is no surprise that we talk a lot about software usage analytics , but I thought it would be interesting to take a look and see what industry analysts are saying, too. It provides insights that are used to improve user experience, prioritize feature enhancement, measure user adoption, track compliance and provide real-time user help.”.

Analytic Tools 70

Analytic Tools Data Visualization Feedback Software Research Software 70

Intercom, Inc.

JULY 21, 2022

Along the way, we’ve interviewed trailblazers, business leaders, makers and doers to share their experience and insights on all things startup strategy, product management, design, marketing, customer experience, and much, much more. For Slack, that was clearly the engineering and dev communities, who love new tools.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Business of Software Conference

NOVEMBER 26, 2018

BoS2018. — (@MarkLittlewood) October 3, 2018. We’ve used NPS to gather evaluation data for the conference for a seven years. Michael Trafton (@mikeytrafton) October 3, 2018. Reporters are constantly calling you. Sean found a leading indicator, one that is benchmarked and one that is predictive.

User Testing 103

User Testing Product Marketing Engineering Marketing 103

Amplitude

DECEMBER 17, 2019

In the last couple years, Amplitude has seen exponential growth, establishing us as industry leaders in the space of Product Analytics. We believe that everyone who cares about data should have access to real-time, interactive analytics, so low query latency is one of our top priorities. We had been running Nova for 2.5

Analytic Tools 19

Analytic Tools Data Visualization Engineering Research Software 19

PMLesson's Ace the PM Interview

MARCH 20, 2021

Are you looking to join the lucrative and exciting field of data science? Data scientists have become one of the most in-demand jobs of the 21st-century economy and are needed in almost every single industry. Data scientists regularly report high salaries and high job satisfaction. What is the Role of a Data Scientist?

Data Visualization 64

Data Visualization Artificial Inteligence Reporting Tools Analytic Tools 64

Amplitude

FEBRUARY 13, 2019

As a product analytics solution, our main value proposition was helping product managers and analysts answer questions, so we decided to use a ‘query’ as our indicator of value. Changing a north star metric, especially at a company as analytically oriented as ours, is no small task. Evolving Amplitude’s north star.

Data Visualization 99

Data Visualization Analytic Tools Customer Feedback Customer Experience 99

Revulytics

OCTOBER 17, 2019

percent between 2018 and 2023 and cloud computing revenues are predicted to see revenues soon exceed $250 billion , on-premise software will continue to represent a significant opportunity, as customers adopting a mix of web-based and on-premise applications. Analytics to Drive Decisions.

Data Visualization 71

Data Visualization Analytic Tools Customer Feedback Customer Experience 71

Userzoom

NOVEMBER 18, 2019

29% of enterprises have a VP of Design of Chief Experience Officer in 2019 , up from 21% in 2018. 70% of CEOs now see UX and CX as a competitive differentiator, however budgets are remaining stagnant. Centralized UX teams are decreasing as more UXers are embedded throughout the product line.

User Testing 91

User Testing Product Research UX Data Visualization 91

Amplitude

NOVEMBER 12, 2019

Whether the pricing model is monthly, yearly, or otherwise, subscription-based pricing models keep revenue relatively predictable. Product analytics help you uncover important insights to answer questions including what is your product’s key activation event that results in longer user retention? opportunities).

Analytic Tools 94

Analytic Tools Onboarding KPIs Enterprise Data Visualization 94

Intercom, Inc.

AUGUST 1, 2019

I remember first meeting you and Enrique in August 2018, and your team was maybe 30 people? You have that every day, and if you’re a financial services company (particularly a lending company like where I came from), you crave something that allows you to be in front of your customer every day. From Wall Street to startup.

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

Revulytics

MAY 10, 2017

Nearly a century ago, Albert Einstein prophetically and poetically framed what remains one of our chief challenges with analytics. With so much data, leveraging information that helps us ask the right questions and draw the right insight to solve business problems is a constant struggle.

Analytic Tools 59

Analytic Tools Data Visualization Customer Experience Customer Feedback 59

Mind the Product

SEPTEMBER 14, 2018

To innovate effectively, you have to be able to differentiate between the known and unknown problems you are trying to solve, and adjust your operations accordingly. Experimentation: testing insights through behavior and reducing risk. Evidence: making decisions quickly based on data, insights, and customer behavior.

Customer Experience 195

Customer Experience User Testing Customer Feedback Product Research 195

Lenny Rachitsky

SEPTEMBER 3, 2024

The framework is based on his experience advising dozens of consumer subscription businesses, as well as his analysis of over 30,000 consumer subscription apps (based on proprietary data provided by RevenueCat ) and interviews with leaders at dozens of top consumer subscription companies. Public company market caps are from 8/30/24.

User Testing 133

User Testing Feedback Software Framework Onboarding KPIs 133

Userpilot

JULY 8, 2020

In this chart, for example, you can see that for March 2018 starters, a big retention problem occurs in month 6. That seems to be happening for more recent cohorts at around the same time: April 2018 cohort – month 4 is August. May 2018 cohort – month 3 is August. June 2018 cohort – month 3 is September.

Onboarding KPIs 89

Onboarding KPIs Customer Experience User Testing Analytic Tools 89

Intercom, Inc.

MARCH 29, 2022

You’ll hear from the product managers that led the ideation, planning, and development of these products, and get their unique insights into the ways each of them can uplevel your customers’ experience with your company. And we do this at internet scale with modern next-gen tools that grow with you. Enjoy this time. We’ll help.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Amplitude

DECEMBER 12, 2018

In 2014, data predicted that less than 0.01% of mobile apps would be considered a financial success by 2018. We don’t know how true this prediction ended up, but the data remains a stark reminder that building a successful mobile app requires a combination of expertise, dedication and innovation.

Analytic Tools 65

Analytic Tools Research Software Feedback Software Data Visualization 65

Userzoom

APRIL 23, 2020

To quantify the data I would suggest also launching an unmoderated desirability study to assess the value of the feature. Make them understand that knowing 40% of the participants are able to complete a task doesn’t explain WHY users had trouble with that task, or offer insights into how to make it easier.

Webinar 83

Webinar Product Research User Testing UX 83

Gainsight

AUGUST 19, 2020

When I joined the company in 2018, I knew how important it was for everyone to be thinking about customer experience. The next question is, how do we bring it all together through data? At Omada Health, we think in terms of very big data. . One of our key differentiators is our amazing health coaches and clinical teams.

User Testing 98

User Testing Customer Experience Analytic Tools Product Research 98

UX Studio

JUNE 30, 2023

With the increasing competition in the online space, businesses need to ensure their website not only looks visually appealing but also provides a user-friendly experience. We gathered all the insights you need to decide which agency is the best fit for your business. UI/UX design: This is our all-in-one service.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Johanna Rothman

FEBRUARY 27, 2018

While project teams might use velocity and local burnups, and projects might report on feature charts and product backlog burnups, those measures are not sufficiently strategic. Also, see Create Your Successful Agile Project to differentiate between measures teams need and project-reporting measurements.). They (slowly!)

Agile 71

Agile Reporting Tools Data Visualization Customer Experience 71

Business of Software Conference

AUGUST 1, 2019

And I’m pleased to say that Warburg Pincus participated in solely funding half of what became Veritas Software which enabled data management across infinitely extensible networks and then BEA systems which became the go to platform for transactional applications, moving from client server to Internet distributed systems.

Reporting Tools 10

Reporting Tools Analytic Tools Software Review Enterprise 10

UX Studio

SEPTEMBER 20, 2018

The work started in April 2018 and took seven weeks. We also checked the analytics data. Our users couldn’t find what they wanted easily or differentiate the core lessons from the practice exercises. Also, with the new copy, people can differentiate the core lessons (Learn tab) from other exercises (Library).

Research Software 96

Research Software Analytic Tools Feedback Software UX 96

Pragmatic Marketing

JULY 18, 2018

This may well be true of the Golden State’s new privacy regulation - the California Consumer Privacy Act (CCPA) of 2018. This law promises to do for California consumers, and quite likely all Americans, much the same that the General Data Protection Directive (GDPR) has done in the European Union.

User Testing 70

User Testing Data Visualization Technical Review Research Software 70

Pragmatic Marketing

JULY 18, 2018

This may well be true of the Golden State’s new privacy regulation - the California Consumer Privacy Act (CCPA) of 2018. This law promises to do for California consumers, and quite likely all Americans, much the same that the General Data Protection Directive (GDPR) has done in the European Union.

User Testing 70

User Testing Data Visualization Technical Review Research Software 70

Business of Software Conference

NOVEMBER 12, 2019

In this talk from Business of Software Conference Europe 2018, she explains some of the advantages with examples from MeetEdgar. Edgar is a social media scheduling and automation tool. But in 2018 there’ve been some big changes in the social media landscape. We lost some of our functionality as a tool due to API changes.

Research Software 45

Research Software Software Review Data Visualization User Testing 45

Business of Software Conference

OCTOBER 23, 2019

We’ve all been learning over the past few years, human beings are terrible at multitasking and there’s some data from quite a while ago, 25 years ago, showing that. He doesn’t believe in mining the data. So again applying a little rigour is helpful and services requests those tend to be a little more data driven.

Customer Experience 61

Customer Experience User Testing Onboarding KPIs Product Research 61

Business of Software Conference

MAY 15, 2019

And it was all predicated on trying to deliver media services to mobile phones. So they pushed the idea that they would have really cheap services and cheap voice technology. We have to basically succeed by delivering disruptive differentiated technology because there’s no way we’ll win on cash – the US always wins on cash.

Research Software 55

Research Software Technology User Testing Fractional CTO 55

Gainsight

OCTOBER 17, 2019

In 2018, the average company spent $343,000 on SaaS. In this same report , it was also determined that the average business employee uses eight different SaaS tools to do their daily operations. This is the amount of features, rules, or items configured in the tool by the admin. Are admins building Reports and Dashboards?

Customer Experience 40

Customer Experience Reporting Tools Data Visualization Customer Feedback 40

Andrew Chen

JUNE 25, 2019

While both consumer marketplaces are very different — one is a city-by-city transportation service, the other a global network of homes — they also share a lot of similarities too: Both were founded within a year of each other, quickly found network effects, made major design innovations that made the consumer experience 10X better, and much more.

User Testing 111

User Testing Customer Experience Research Software Feedback Software 111

Amplitude

OCTOBER 3, 2018

As former Head of Growth at Atlassian, he saw the company go from being one of many in the B2B solutions space to becoming a highly-differentiated multi-billion dollar business, and helped develop and grow products such as Jira and Confluence. Shaun Clowes is no stranger to disruption. But I don’t think it necessarily has to be.

User Testing 71

User Testing Customer Experience Customer Feedback Feedback Software 71

Business of Software Conference

NOVEMBER 12, 2019

In this talk from Business of Software Conference Europe 2018, she explains some of the advantages with examples from MeetEdgar. Edgar is a social media scheduling and automation tool. But in 2018 there’ve been some big changes in the social media landscape. We lost some of our functionality as a tool due to API changes.

Research Software 40

Research Software Software Review Data Visualization User Testing 40

Business of Software Conference

MAY 29, 2019

In this talk from BoS Europe 2018 Alison Coward gave some great advice on how you can design the way a team communicates and works together to ensure you get the most out of everyone on the team. This report from EY says that 90 percent of work now is done in teams and it’s not just that they’re done in teams.

Weak Development Team 45

Weak Development Team Workshop User Testing Research Software 45