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The ultimate marketing technology stack for 2019

Intercom, Inc.

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc.

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Calm’s Will Larson on how to build a technical leadership career

Intercom, Inc.

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. You last chatted with us way back in 2018, when you shared your insights on engineering and infrastructure management.

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Outsourced Software Product Development: A Comprehensive Guide

Arkenea

In a fastmoving digital economy, many organizations leverage outsourced software product development to accelerate innovation, control costs, and tap into global expertise. Table of Contents What Is Outsourced Software Product Development? What Is Outsourced Software Product Development?

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The Evolution of Github: A Revolution in Code Collaboration

The Product Coalition

Source In the expansive universe of software development, few platforms have wielded as much influence and innovation as GitHub. From its inception as a code hosting service to its current status as the epicenter of collaborative coding, GitHub’s evolution has been a testament to the power of community, creativity, and continuous improvement.

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Hope for the best or prepare for the worst? How we manage critical incidents at Intercom

Intercom, Inc.

Almost every software company today has some kind of incident response process to help them navigate major service outages. Intercom is no different, and up until mid-2018, our incident response process had worked successfully. Resolution : The incident is resolved, and follow-up actions like an incident review occur.

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Building Communities That Work – Emily Webber on The Product Experience

Mind the Product

She joined us to continue where her 2018 Mind the Product talk left off and to go deeper into how to build great communities with remote teams. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. Quote of the Episode. The Product Experience is hosted by Lily Smith and Randy Silver.

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Your guide to a successful live chat support implementation

Intercom, Inc.

The research process for even small purchases can be long and difficult: there are reviews to read, content to consume, docs to check, and questions to be asked. Your live chat software can also provide self-service options to help customers find what they need on their own. How live chat fits with evolving customer service needs.