Remove 2019 Remove Customer Feedback Remove Naming Remove Weak Development Team
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Who is Lenny Rachitsky: Background, Newsletter, Podcast, and More

Userpilot

Amidst this sea of content, the insights of one individual stand out, and that is Lenny Rachitsky. With a self-named newsletter and podcast, Lenny is a widely followed product expert. Before starting his own venture, Lenny worked in the product and engineering teams of companies like Airbnb and Neustar.

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Your Mobile Feedback Funnel is Broken – Here’s How to Fix It

Alchemer Mobile

Coronavirus didn’t break your mobile feedback funnel; it revealed it was broken all along. In this presentation originally delivered at Mobile Growth Summit, Apptentive’s CEO and Co-founder, Robi Ganguly, dives into exactly how companies can use feedback to predict churn and extend customer lifetime value.

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Negative User Feedback? Handle it like Bill Gates!

Userpilot

Nobody likes getting negative feedback. If you don’t like getting negative feedback either – congratulations! But the whole point of killing it like a pro – in product or elsewhere – is not to take negative feedback personally. In this post we’ll discuss: Why negative feedback matters.

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Why Pulse 2019 Will Be Even Better Than Last Year

Gainsight

So we’re weeks away from Pulse 2019, and guess where I’m drafting this blog post? Speaking of 2020, that’s the theme of Pulse 2019: 20/20. Whether you take 20/20 as a sign of your increasingly strong vision about your customers (you might say you’re “gaining sight”… I’ll be here all night!)

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Football App Validation In A Real-Life Scenario

The Product Coalition

Intercept field study by UX Studio Image by UX studio Our client creates digital products to help football fans follow matches, favorite teams, news, or even play web or mobile games. Some years ago their team decided to put a new app in football-lovers’ pockets. We as researchers constantly supported the product team with insights.

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Guru’s Rick Nucci on using automation to scale your customer experience

Intercom, Inc.

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.

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The ultimate guide to willingness-to-pay

Lenny Rachitsky

It can drive enormous sustained growth (quickly) and often takes very little product work, yet is rarely prioritized or even discussed within product teams. Why are so few product teams testing their pricing? What if we annoy users? Reddit ’s users flipped out. Pricing is the most under-leveraged growth lever.