Intercom, Inc.

JANUARY 5, 2022

Adam: Thank you, it feels a bit surreal still, mainly due to just how quickly the company has gone from seed to series, all in under a 12-month span. Our prior company was founded here in San Diego almost 10 years ago, and it was a very different tech ecosystem back then. How did you make the transition to compliance tech?

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

The Product Coalition

JULY 1, 2022

The global app abandonment rate in 2019 was which means that a quarter of users abandoned an app after only using it once. In fact, 90% of users have stopped using an app due to poor performance. Send crash logs to the tech team to quickly fix the issue. Try us for free today or book a demo. Under Issues, go to Crashes.

Analytic Tools 113

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 113

Usersnap

JULY 16, 2021

Google’s tech alone didn’t build them into a top company; User Research matters too! Critical for their expansion, doing so also established current tech trends. How can tech and available data enhance research initiatives? Field tests, like on-location inquiries, can drag on due to logistics. Definitely not!

User Testing 84

User Testing Research Software Customer Feedback Feedback Software 84

Gainsight

JANUARY 12, 2021

And due to your customer’s aspirational natures, you are trying to help them reach their goals? One type of webinar is office hours, where product experts run online demos in a live environment to show daily users how to use our products. Webinars : In 2019, we hosted one webinar for customers, and in 2020 we hosted twenty-six.

User Testing 59

User Testing Webinar Onboarding KPIs Technical Review 59

Usersnap

APRIL 12, 2019

Google’s tech alone didn’t build them into a top company, User Research matters too! Critical for their expansion, doing so also established current tech trends. How can tech and available data enhance research initiatives? Field tests, like on-location inquiries, can drag on due to logistics. Definitely not!

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

Intercom, Inc.

NOVEMBER 18, 2019

“Business leaders saved an average of $300,000 in 2019 from their chatbots” The lede? Business leaders saved an average of $300,000 in 2019 from their chatbots, with the greatest impact occurring across support and sales teams. Satisfaction with chatbots varied by sector. Let’s break it down. The ROI of sales chatbots.

User Testing 42

User Testing Product Research Banking B2C 42

Department of Product

MAY 22, 2020

In November 2019, Adobe shipped the iPad version of Photoshop. by definition, it won’t please everyone (and if it’s a reimagination of a 30yr old popular/global product, will displease many) pic.twitter.com/LaJ6oJlwcD — scott belsky (@scottbelsky) November 7, 2019 The feedback on the first version of the app was brutal. You guessed it.

Feedback Software 52

Feedback Software Customer Experience User Testing Customer Feedback 52

Mind the Product

JULY 23, 2019

Set expectations through your job architecture, hiring, performance reviews, and growth conversations. Product management jobs can be seen as an escape route or an easy path in to tech. The product management role is fuzzy, and many companies don’t define what product management means to them. Be explicit and deliberate.

Leadership 96

Leadership Weak Development Team Consulting Technical Review 96

Business of Software Conference

MAY 21, 2020

We’re really excited to be here today to share with you how we find and nurture tech talent as Simprints. On the one hand you have the tech giants like Google and Facebook. On the other hand, you have the tech unicorns with billion dollar valuations; like Uber, Stripe, and Dark Trace.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Userpilot

MAY 14, 2019

This can take a lot of time, and a lot of technical know-how. You can have it up and running in a matter of minutes, with no technical know-how required. That means it requires a great deal of technical know-how and work in order to get it up and running. Please note feature information correct as of May 2019.

Analytic Tools 40

Analytic Tools Feedback Software Data Visualization Reporting Tools 40

Intercom, Inc.

FEBRUARY 7, 2019

Three major changes in the past decade have changed the tech landscape: the evolution and maturity of the web browser, the use of SaaS tools in the workplace, and the opening up of APIs to the broader public. I bet you probably already know this, but 2019 is actually the 30-year anniversary of Microsoft Office. What did we build it in?

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171

The Product Coalition

JANUARY 12, 2022

This radical change removes the myth that without product manuals, traditional lead generation, sales demos, & POC setup, a product cannot grow. Innovation & technology: B est-of-breed is the way to outperform competitors. In other words, technology is the backbone of innovation. A recent example is Team vs Slack.

Research Software 156

Research Software Technical Review Strategy Product Research 156

Mixpanel

MAY 5, 2021

“Joining an All Hands meeting to demo a new feature is always going to feel better than coming to the meeting as the grim reaper saying, ‘We killed this feature.’ We’ll cover why in the next section, after reviewing examples. Tech costs. ” Neil Rahilly – VP of Product and Design at Mixpanel.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

Userpilot

MARCH 29, 2024

Bynder triggers product demos for website visitors to drive brand activation. Tableau builds trust with potential customers on software review platforms. Book a Userpilot demo today to learn how you can leverage in-app engagement to drive your brand activation goals. Bynder's demo invite. What is brand activation?

Branding 105

Branding Analytic Tools Feedback Software User Testing 105

Usersnap

JANUARY 31, 2019

If you work with a tool which is missing in this list, just send it to us hello@usersnap.com and we will review it. As long as you are the creative force behind your website, Google Webmasters can take care of all technical aspects. Come on, it’s 2019! Usersnap {QA & Customer Feedback}. To Google Webmasters.

Data Visualization 77

Data Visualization Reporting Tools Analytic Tools Feedback Software 77

Userpilot

SEPTEMBER 2, 2022

Tools reviewed: Userpilot, UserGuiding , Chameleon , Help Scout, TalentLMS, Skilljar, Docebo, Intellum, and SAP Litmos. We’ll provide a detailed review of some of the top products later. Let the reviews (below) and a demo trial convince you. What is customer education? On-demand, self-serve resource center.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

eG Innovations

APRIL 7, 2021

Microsoft released its desktop-as-a-service (DaaS) offering, WVD (Windows Virtual Desktop) , to the general public in September 2019. Looking to expand existing Citrix/VMware on-premises deployments – Organizations have existing staff trained in those technologies and want to retain a single overall management stack.

Data Visualization 86

Data Visualization Customer Experience Enterprise Technical Review 86

Userpilot

SEPTEMBER 23, 2021

Moment” : when an accountant is shown a demo of the app by the project manager and thinks “nice, this will ensure the team stays on budget.” That’s an increase of 8% from 2019. Outlining the next steps, such as reviewing some dummy data. Alternatively: “Aha! What about those that aren’t?

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience User Testing 98

Gainsight

JULY 22, 2019

When I was a kid imagining the future of 2019, it looked a lot different than the present we live in today. In my lifetime I’ve seen astonishing leaps in science and technology; it’s just that most of the really impressive stuff is happening behind the scenes. Demo Gainsight Workflow Engine Today.

Analytic Tools 40

Analytic Tools Research Software Data Visualization Reporting Tools 40

Gainsight

JULY 22, 2019

When I was a kid imagining the future of 2019, it looked a lot different than the present we live in today. In my lifetime I’ve seen astonishing leaps in science and technology; it’s just that most of the really impressive stuff is happening behind the scenes. Demo Gainsight Workflow Engine Today.

Analytic Tools 40

Analytic Tools Research Software Data Visualization Reporting Tools 40

freshtrax

SEPTEMBER 24, 2019

Adjust is now a well-established technology provider and plays a major role in shaping the future of the market. Members of different teams such as sales, marketing, support, and tech all work together in one room as one Japan team to help customers and to grow Adjust’s footprint in the market.

Analytic Tools 97

Analytic Tools Research Software Feedback Software User Testing 97

ProductPlan

APRIL 23, 2019

The most important communications media on the product development pipeline, however, are our all-hands Friday Demos, where the Engineering and Product teams tell what they’re working on, give updates on new features, and share early design prototypes with the entire Smartly.io Select one new feature or change to highlight during your demos.

Feedback Software 65

Feedback Software Research Software Product Management Product Manager 65

Gainsight

DECEMBER 18, 2020

Businesses in most fields or industries are interested in retention, primarily due to the current economic climate. per new customer in 2019 to $1.60 Having the right customer success technology and a single source of truth can make a huge difference. These pain points can be alleviated with the right technology.

Onboarding KPIs 59

Onboarding KPIs Feedback Software Reporting Tools Data Visualization 59

Gainsight

APRIL 29, 2019

I’ve seen a lot of CS organizations that are afraid of putting their Product team in contact with their customers because they say every time they’ve done that, Product shows them some kind of demo or something to sell, then we can’t deliver it. Another incredibly learning opportunity is Pulse 2019. REGISTER NOW.

User Testing 14

User Testing Customer Experience Feedback Software Customer Feedback 14

Userpilot

FEBRUARY 25, 2021

That was almost a 50% increase from 2019 (Adjust accordingly for lockdowns). The most common content marketing assets are: Blogs Whitepapers Case studies Videos Infographics Webinars Software demos Customer Testimonials. SEO is composed of three elements: On-page SEO Off-page SEO Technical SEO. Why educational and inspiring?

Research Software 91

Research Software User Testing Outbound Marketing 91

Alchemer Mobile

JULY 30, 2019

In a month with two gargantuan fines levied at tech companies for data breaches, the full effects of Europe’s General Data Protection Regulation (GDPR) are coming into focus. Due to its murkiness, there are a few common myths that plague product management across industries and company size. Schedule a demo today. That is up 15.4%

Customer Experience 138

Customer Experience User Testing Feedback Software Customer Feedback 138

Imaginary Cloud - Design

JUNE 17, 2021

This approach (also considered a strategy) seeks to relocate users along the product design process from the research phase to the technical assessment. These researches, carried out in Scandinavia, realized that the technological development needed to be aligned with the users in order to succeed. Why Scandinavia?

User Testing 112

User Testing Research Software Customer Experience Product Research 112

Intercom, Inc.

FEBRUARY 21, 2019

If Yelp is for restaurant reviews, we’re that for software. “The SaaS and the tech worlds are going through a bit of an evolution in a similar way to maybe what cars and car selling went through” That’s kind of sad to me. If you came through G2.com Jarell: Yeah, that makes total sense.

Education 123

Education Reporting Tools User Testing Customer Experience 123

Userpilot

MAY 19, 2021

or do you want people to sign up or book a demo? The final part is getting your audience to perform the CTA – e.g. download a resource, sign up for a demo , or subscribe to your youtube channel. This is what they do: They utilize beta testers in their community by convincing 3-4 users to use the software and review it.

Research Software 119

Research Software B2B User Testing Customer Experience 119