Intercom, Inc.

AUGUST 13, 2020

The rise of review sites, messaging apps, and online forums has flipped the relationship between brands and their customers on its head. This shift from a broadcast to a conversational mindset, and technology’s role in that transition, is exactly what Sprinklr has bet on for the last decade.

Branding 209

Branding Customer Communications User Testing Data Visualization 209

Alchemer Mobile

MARCH 17, 2020

Between interfacing with multiple teams, coordinating release schedules, prioritizing customer happiness, driving the mobile product roadmap, messaging product announcements internally and externally, and myriad other activities, the list of “to-do’s” for mobile product managers may seem endless, and the job is ever-changing.

User Testing 147

User Testing Feedback Software Technical Review Customer Experience 147

Intercom, Inc.

JANUARY 10, 2019

On the heels of our 2018 retrospective, we decided to take a look at what product themes and technology are likely to define the year ahead. I’m joined once again by Paul Adams (VP of Product) and Emmet Connolly (Director of Product Design) for a conversation that covers everything from bots and automation to the state of messaging.

User Testing 143

User Testing Banking Customer Experience Technical Review 143

The Product Coalition

JUNE 21, 2021

we also face the question of how we will make digital technology truly accessible for everyone, regardless of their physical or cognitive abilities. The distinction between the two terms tends to get blurred, and it’s because the definition of each term is fluid and changes as different technologies become more or less relavant over time.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

Intercom, Inc.

APRIL 13, 2021

It does not just power the free text search functionality either – our Reporting pipeline is based on rich data aggregations running on Elasticsearch and our User, Message and Conversation matching features allow customers to perform complex predicate-based lookups against hundreds of data attributes and millions of documents using our search layer.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

Userpilot

MARCH 7, 2022

In 2019, someone accused Brand24 of collecting data they weren’t supposed to collect from FB & Instagram. Brand 24 , a social media monitoring solution founded and headquartered in Poland, provides instant access to brand mentions across social, news, blogs, videos, forums, podcasts, reviews, and more. Their goal?

Analytic Tools 134

Analytic Tools Data Visualization Reporting Tools Technical Review 134

The Product Coalition

DECEMBER 15, 2020

In March 2019, Amazon saw 85 percent of mobile activity coming through its app. This is especially important for apparel and accessories, as users might want to review the accessories or prints carefully. Use tables for technical specifications of the products. It is more convenient to read structured reviews. mobile U.S.

Feedback Software 158

Feedback Software Technical Review User Testing Customer Feedback 158

Alchemer Mobile

MARCH 18, 2021

Almost all apps experienced significant change in their DAU due to COVID-19. You can reach us here or message us on social media @Apptentive. So I’ll let the team decide who the winners are there, and they will message you. Some categories, however, did see lasting change, specifically categories of news and messaging.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Intercom, Inc.

JANUARY 28, 2020

“We saw an 8% boost in inbound lead requests after installing Intercom on our pricing page” GetAccept now uses features like Visitor Auto Messages and our Qualify leads task bot so its sales team can automatically generate pipeline on high intent pages like the pricing page. . Going for growth.

Customer Communications 138

Customer Communications Inbound Customer Experience Outbound 138

Intercom, Inc.

JANUARY 9, 2020

We’re delighted to report that based on 784 customer reviews on G2.com, We’re thrilled (and humbled) that so many of our paying customers took the time to leave the detailed and informative reviews that ranked us #1, ahead of worthy competitors like Zendesk, Freshdesk, Drift, and so many others in a very crowded space.

Reporting Tools 20

Reporting Tools Technical Review Data Visualization Customer Experience 20

Usersnap

JANUARY 31, 2019

If you work with a tool which is missing in this list, just send it to us hello@usersnap.com and we will review it. You can even add a link to your meeting invite in emails and messages! It informs you when your analytics tracking code is set up incorrectly through error messages printed in the developer’s console.

Data Visualization 77

Data Visualization Reporting Tools Analytic Tools Feedback Software 77

Intercom, Inc.

JUNE 10, 2019

Elasticsearch is a core technology at Intercom. It powers everything from article, conversation and user search to reporting, billing, message delivery and even our internal log management and analytics. Because Elasticserach has been at the core of Intercom for a long time , upgrading it is a challenging problem.

Reporting Tools 35

Reporting Tools Data Visualization Analytic Tools Software Review 35

Modus Create

MARCH 14, 2023

We have consciously excluded IT companies to demonstrate how digital transformation isn’t exclusive to technology firms. By automating almost 30% of the process, AutoFin has significantly reduced the time for reviewing credit applications. The results were incredible. Its stock went from $38 at the end of 2012 to $120 in seven years.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

Business of Software Conference

JULY 29, 2019

BoS USA 2019 BoS Europe 2020. Technology launched before the market was ready, a funded company run into the grown, struggling to reach the heights of an American counterpart. That’s the message Nilan opens his talk from BoS Europe 2018 with. BoS USA 2019 BoS Europe 2020. Upcoming Events. Watch Wade's Talk.

Software Review 49

Software Review Analytic Tools Technical Review Data Visualization 49

The Product Coalition

DECEMBER 20, 2018

In tech, things move so fast that a situation can easily move to unexpected corners. Another special principle to be respected is “the medium is the message”. Make sure that you have good communication channels with your technical teams. Perfect your mapping skills by learning from the examples below! Copying the competition.

Roadmap 64

Roadmap Data Visualization User Testing Technical Review 64

The Product Coalition

FEBRUARY 6, 2020

A/B tests, multichannel CJMs and customized content: everyone starts doing it Source: State of Digital Marketing 2019 (by Altimeter) This report provides an update on how companies use digital marketing to drive growth, what goals they set, what practices, metrics, platforms, frameworks they use, and what challenges they face.

Data Visualization 84

Data Visualization Research Software Reporting Tools Analytic Tools 84

Intercom, Inc.

DECEMBER 5, 2019

Over this same period, one tech company has emerged to become similarly entrenched in the everyday life of people around the globe. What can we, in the SaaS sector, learn from one of tech’s true behemoths? Here’s Matt again: “Working that message down into something very succinct, very clear, is hard work.

Feedback Software 118

Feedback Software Artificial Inteligence Reporting Tools Technical Review 118

The Product Coalition

SEPTEMBER 3, 2019

5/5 Prioritisation Matrix - Assessing the value of the ideas, we plotted against axis such as impact to user vs technical feasibility. User Acceptance Testing is more of a technical pass just before launch to check for any bugs. Overall, this was one of the most well-executed workshops I’ve seen. UT is not UAT! Is it fit for purpose?

User Testing 60

User Testing UX Product Research Data Visualization 60

UX Studio: Product Management

OCTOBER 9, 2021

When the pandemic hit Hungary in the Autumn of 2019, both companies and employees had to adapt quickly. Their team was previously fully in-person, and their customers range from younger to older, from digitally mature to less tech-savvy people, who were difficult to reach with remote research methods. Luckily, I was wrong.

Positioning 108

Positioning User Testing Customer Experience Research Software 108

Imaginary Cloud - Design

JANUARY 30, 2020

This may be due to this new paradigm coming from, and still being restricted to, the realm of data scientists. One of them is the user's resistance due to the fear of the black box (AI tools that make crucial decisions in an opaque way without explaining the rationale followed). Visual hierarchy for content.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

The Product Coalition

JANUARY 20, 2020

we have created a list of the best video production companies in 2020 based on the complex research of the company’s profiles, customer reviews, and rankings on authoritative B2B information web-resources, such as Clutch, GoodFirms, DesignRush, IT Firms, and others. Feel intimidated by the notion of creating an explainer video?

Research Software 84

Research Software Feedback Software User Testing Product Research 84

Alchemer Mobile

JULY 16, 2019

Scenario 3: Using futuristic technology can pay handsomely. Over 73 percent of consumers use multiple channels to shop ( Harvard Business Review ). Over 80 percent of organizations expect to compete mainly based on CX in 2019 ( Gartner ). It’s only natural to wonder why. Let the numbers do all the talking.

Analytic Tools 159

Analytic Tools Research Software Feedback Software Data Visualization 159

Userpilot

MAY 10, 2023

It shines a spotlight on: Famous marketing brands that have integrated AI technology. TL;DR AI marketing involves leveraging AI technologies like machine learning, deep learning, etc., They include: Userpilot’s new AI writing assistant helps its users generate, edit, or improve content for their onboarding and in-app messages.

Data Visualization 90

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 90

Business of Software Conference

MAY 21, 2020

We’re really excited to be here today to share with you how we find and nurture tech talent as Simprints. On the one hand you have the tech giants like Google and Facebook. On the other hand, you have the tech unicorns with billion dollar valuations; like Uber, Stripe, and Dark Trace.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

The Product Coalition

JULY 1, 2022

The global app abandonment rate in 2019 was which means that a quarter of users abandoned an app after only using it once. In fact, 90% of users have stopped using an app due to poor performance. Send crash logs to the tech team to quickly fix the issue. App churn rate formula: How to calculate your app’s churn rate.

Analytic Tools 147

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 147

Userpilot

MARCH 29, 2024

Tableau builds trust with potential customers on software review platforms. You can use viral messaging, for example, to force customers to pay attention to your brand and ignore other brands. This will enable you to tailor your messaging to their specific needs. Userpilot uses content marketing to increase brand awareness.

Branding 105

Branding Analytic Tools Feedback Software User Testing 105

The Product Coalition

OCTOBER 30, 2019

Surveys Gathering in-app user feedback gives your frustrated users an outlet to express themselves without leaving a bad review, while giving you the ability to learn from feedback. Using location data is an easy way to understand where people are using your app and how you can adjust your messaging.

Analytic Tools 112

Analytic Tools Data Visualization Feedback Software User Testing 112

The Product Coalition

APRIL 27, 2020

You now work in tech, but digital products are a relatively new thing. I recently listened to Jonathan Blow’s talk from DevGAMM 2019 , where among other things he talks about recording all the software bugs and issues he experienced in a day. On fixing technical debt and making the product stable and secure. It is terrible.

Research Software 84

Research Software Reporting Tools Customer Experience Software Review 84

UX Planet

AUGUST 12, 2024

From 2019 to 2022, MENA and Indonesia saw over 100% CAGR, while India had a 66% CAGR. This trend is likely to continue due to the convenience and safety of online grocery shopping. Context The e-grocery market in India, Indonesia, and MENA has experienced significant growth, driven by pandemic-induced demand.

Data Visualization 98

Data Visualization Reporting Tools Analytic Tools Feedback Software 98

Userpilot

JULY 29, 2024

Task management : With Asana, you can break down work into manageable tasks, assign them to team members, set due dates, and track progress effortlessly. In-app messaging : Userpilot supports in-app messaging, including tooltips, modals, and slideouts. Kanban board in Asana. UI patterns in Userpilot.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Data Visualization 105

Usersnap

JUNE 17, 2019

How do you shorten the tedious back-and-forth cycle in clarifying technical issues? It’s the message and the way they convey it that makes the matter confusing. It’s the message and the way they convey it that makes the matter confusing. Most people are not geared to identify specific technical issues.

Reporting Tools 76

Reporting Tools User Testing Feedback Software Customer Feedback 76

The Product Coalition

NOVEMBER 6, 2019

Learn how to create your product roadmap in 2019, including 5 templates you can get inspiration from. In tech, things move so fast that a situation can easily move to unexpected corners. Another special principle to be respected is “the medium is the message”. Product Roadmaps are some of the most important product tools.

Roadmap 76

Roadmap Data Visualization Technical Review User Testing 76

Bain Public

SEPTEMBER 14, 2021

Centech is dedicated to high-tech (deeptech) companies with high growth potential. Centech performs particularly well in the fields of medical technology, manufacturing, telecoms and microelectronics and other intelligent objects. Due to the ongoing pandemic, the workshop will be held in a hybrid format.

Workshop 52

Workshop Technical Review Artificial Inteligence Data Visualization 52

Business of Software Conference

NOVEMBER 26, 2018

BoS Europe 2019 BoS USA 2019. Press reviews are kind of blah, sales cycles take too damn long, but you can almost always feel it when it is happening. They’re very trusting, the technically sophisticated, and they really just wanted to get time back in the day. BoS Europe 2019 BoS USA 2019.

User Testing 103

User Testing Product Marketing Engineering Marketing 103

Gainsight

MARCH 1, 2024

As we stand at the cusp of technological advancements and evolving consumer expectations, it’s imperative to glean insights from those at the forefront of driving CS forward. When I started out in 2019, not many knew what a Customer Success Manager (CSM) was. What’s changed: How widespread CS has become.

Data Visualization 59

Data Visualization Customer Experience Technical Review Customer Feedback 59

UX Studio

MAY 30, 2023

A 2019 study by Sprout Social found that 73% of US consumers are willing to pay more for products that are fully transparent. Social proof, especially reviews, is no exception to the transparency principle. The majority of consumers read online reviews and trust them as personal recommendations.

UX 97

UX Reporting Tools Data Visualization Research Software 97

ProductPlan

MAY 4, 2020

I joined ProductPlan in the summer of 2019, excited to sink my teeth into creating product management content. Set up guidelines, tech, and communication expectations with your team. Before I left, as a team, we reviewed the best ways to work together on collaborative projects and Slack communication best practices.

Technical Review 101

Technical Review Software Review Product Research Messaging 101