Alchemer Mobile

APRIL 6, 2021

The food and drink industry was heavily impacted by restrictions on dining, shopping, and delivery in 2020. Similarly to previous years, iOS apps again enjoyed a higher overall rating; however, Android narrowed the gap between two in 2020, likely due to the new weighting system that Google employed in late 2019. Surveys and Messages.

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Alchemer Mobile

APRIL 13, 2021

Digital shopping exploded in 2020, with an increase in both consumers and usage. Similarly to previous years, iOS apps again enjoyed a higher overall rating; however, Android narrowed the gap between two in 2020, likely due to the new weighting system that Google employed in late 2019. star rating, and had 7,549 app store reviews.

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Feedback Software Research Software User Testing Systems Review 232

Product Management University

OCTOBER 20, 2020

The B2B Product Manager October 2020. Establishing a Strong Brand Identity for Your Product Management Team: Why It’s Necessary! Creating a Product Strategy: Is It Worth the Effort? Product Demo Workshop November 12, 2020. August 2020. The product led growth model is gaining tremendous momentum.

Magazine 130

Magazine B2B Product Manager Product Research 130

Alchemer Mobile

DECEMBER 31, 2020

Despite the wild ride that 2020 was for all of us, our team here at Apptentive continued to produce high-quality content for product managers, mobile marketers, and C-suite executives interested in digital transformation. 2020 Mobile App Engagement Benchmark Report. The Top Mobile App Trends from 2020.

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The Product Coalition

JANUARY 12, 2021

Although 2020 has made marketing a more difficult challenge for the typical business?—?with Before you get started, read up on marketing strategies so you can be in the know and at the cutting edge of the marketing scene. A brand that uses strong SEO techniques will rank well on Google’s first page for its most relevant keywords?

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Marketing Strategy Advertising Customer Experience 174

Alchemer Mobile

MAY 21, 2020

2020 has been volatile for Finance apps. Apptentive published our 2020 Mobile App Engagement Benchmark Report for Finance apps in early March, right as COVID-19 hit North America hard. Below are key metrics apps in the Finance category should aim for in 2020. Key Strategies for Finance Apps. Mobile Customer Sentiment.

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Finance User Testing Feedback Software Research Software 147

Alchemer Mobile

MARCH 24, 2022

While customer acquisition, ratings and reviews, and social proof are externally-visible success indicators of a brand, mobile app retention plays the biggest role in increased customer lifetime value and improved ROI. In 2021, brands talked to more of their consumers than ever before, while clearly shifting their strategies toward retention.

User Testing 264

User Testing Feedback Software Customer Feedback Customer Experience 264

Alchemer Mobile

MAY 7, 2020

Apptimize, An Airship Company, helps brands rapidly iterate to make amazing user experiences across all their digital channels through A/B Testing and Feature Release Management with a mobile-first lens. mParticle is the customer data platform for brands leading the CX revolution. Core mobile in-app feedback tools & solutions.

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Feedback Software Analytic Tools Reporting Tools Data Visualization 147

UX Planet

MAY 27, 2025

For decades, banks competed through branch locations, branding and fee structures. billion in 2020. Dont Just DigitizeRevolutionize EPAM research (2020) shows 63% of people choose their primary bank based on trust. Brand Authenticity Wins People can spot inauthenticity online from miles away.

Finance 98

Finance Research Software Feedback Software Analytic Tools 98

Alchemer Mobile

APRIL 9, 2020

See actionable strategies for engaging with customers during this difficult time here. So, what can these brands do to capture, analyze, and act on these changing customer behaviors? Download the 2020 Mobile App Engagement Benchmark Report. Key Strategies for Food & Drink Apps. Why are more people leaving reviews?

Research Software 246

Research Software Feedback Software Data Visualization User Testing 246

Alchemer Mobile

APRIL 28, 2021

One size did not fit all for Utilities apps in 2020. issues with supply chains, global price drops, and budget constraints impacted each brand differently. Utilities mobile teams also increased the percentage of people they prompted for feedback in 2020 to 31%, which is higher than the macro average of 25%. Surveys and Messages.

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Feedback Software Systems Review User Testing Travel 234

Alchemer Mobile

MARCH 16, 2021

2020 reset the mobile app engagement playing field. In response, teams across all industries need to rethink their mobile feedback and engagement strategies to meet rapidly-shifting marketplace changes. Brands shifted focus to improving long-term retention.

Data Visualization 246

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Alchemer Mobile

MARCH 26, 2021

When we were writing this post, we did a little research to see what other brands were saying about mobile customer experience. Typically, when brands claim this, it’s more of a marketing technique and less of an actual pillar in their product strategy. So, we won’t waste your time. Sound good?

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User Testing Customer Experience Feedback Software Customer Feedback 257

Roman Pichler

FEBRUARY 14, 2023

Listen to the audio version of this article: [link] 1 Complement Scrum with a Product Discovery and Strategy Process Scrum is a simple framework that helps teams develop successful products. You should therefore do just enough product discovery and strategy work before you start using Scrum and before you add any items to the product backlog.

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Product Research Feedback Software Research Software User Testing 383

Alchemer Mobile

MARCH 23, 2021

Recent marketplace fluctuations required brands to get creative in their app mobile engagement strategies. App retention can also be used as a trust signal around how well your brand knows its customers. As you act on your 2021 app retention strategy, here are the app retention benchmarks to aim for. 90-day Retention.

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Alchemer Mobile

MAY 12, 2022

Brands were still eager to talk to their consumers, but the 2021 data story paints an interesting picture around caution in their approach, particularly around surveys. Basing product decisions on only 5% of your brand’s consumer base is a flawed and dangerous strategy. The housing market had a wild year.

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Data Visualization User Testing Reporting Tools Feedback Software 264

Alchemer Mobile

DECEMBER 21, 2022

The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Truly powerful mobile customer engagement comes from hyper-specific brand interactions. These groups all respond better to different engagement strategies, so you’ll have more success after splitting them up.

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User Testing Customer Feedback Feedback Software Product Research 263

Alchemer Mobile

NOVEMBER 18, 2020

But in 2020, digital transformation as we know it barreled ahead at a dizzying pace—causing product and marketing teams to make fast, learn-as-you-go decisions impacting billions of dollars. In 2020, digital transformation changed from a feature on the roadmap to a means of survival. How can you track the value of mobile strategies?

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Alchemer Mobile

NOVEMBER 10, 2020

In 2020, Gap Inc.’s and Robi Ganguly , CEO and Co-founder of Apptentive, discussed these strategies in their keynote presentation at the Mobile On Air Conference last month. leading the company’s customer experience platform by gathering feedback from customers in-store and online for the portfolio of brands.

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Alchemer Mobile

JUNE 24, 2020

As a result, 2020 is the most we’ve seen brands leverage mobile customer feedback to improve their products and adjust their overall business goals. To help you formulate your strategy, here are five ways product managers can re-focus on their mobile customers , backed by data from our 2020 Mobile Engagement Benchmark Report.

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User Testing Customer Experience Customer Feedback Feedback Software 227

Alchemer Mobile

MAY 19, 2021

mParticle is the customer data platform for brands leading the CX revolution. We think we’re pretty great – and so do many leading enterprise brands such as eBay, CNN, Viacom, Capital One, JetBlue, Arby’s Postmates, Zillow, Norwegian Cruise Lines, Safeway, Sonic, and more. Mobile in-app feedback tools & solutions. Apptentive.

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Feedback Software User Testing Data Visualization Customer Feedback 236

The Product Coalition

AUGUST 25, 2020

As brands realize the paramount importance of innovation and digital disruptions, the popularity of digital transformation services and IT consulting is increasing. The Most Trusted Digital Transformation Consultants in Singapore for 2020 1. It actively partners with top brands like Kaspersky, Logitech, Microsoft, Qnap, and others.

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Research Software Feedback Software Consulting Artificial Inteligence 115

Userpilot

DECEMBER 23, 2020

Which product trends emerged in 2020 and are here to stay? What are the biggest trends in Product for 2021 you must implement into your Product Growth strategy? Without further ado: let’s dive into the biggest Product, Product Growth, and Product Marketing trends of 2020 that will surely continue to play a big part in Product in 2021!

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Analytic Tools Onboarding KPIs Data Visualization Product Research 122

Alchemer Mobile

DECEMBER 16, 2020

COVID-19 hit finance apps with a one-two punch, and many brands are still adjusting to find their new normal. Between heavy increases in usage as well as staggering drops in economic activity, 2020 was a roller coaster for banks, insurance companies, budgeting apps, and everything in between.

Finance 243

Finance Feedback Software User Testing Data Visualization 243

Alchemer Mobile

AUGUST 6, 2020

Product managers are rapidly advancing their skills, and as a result, the industry as a whole has had to level-up to compete as the world’s biggest brands continue to adopt a mobile-first approach. In reality, our data shows that brands only hear from less than 1% of their customer base, which we call the “vocal minority.”.

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Feedback Software User Testing Data Visualization Product Manager 179

Alchemer Mobile

MARCH 18, 2021

Brands shifted focus to improving long-term retention. Brands only lost an average of 4% of consumers in this group thanks to precise segmenting and proactive, personalized outreach. So at a really high level, people turned en masse to mobile apps in 2020. The data runs through all of 2020. So a little bit of methodology.

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The Product Coalition

OCTOBER 26, 2020

That’s why we have collected the top five user experience agencies in the world that have designed thousands of digital products for the most loved and popular brands. This studio was founded in 2013 by Dima Venglinski and collaborated with top brands like Google, Rolls Royce, Huawei, Bolt, Pipedrive, Atlassian, Zoom, and many others.

Customer Experience 115

Customer Experience Research Software User Experience User Testing 115

Alchemer Mobile

OCTOBER 8, 2020

This post outlines the four main changes app publishers need to be aware of, along with how the shifts will impact existing cross-industry ratings and reviews strategies. Google Play changed their star rating algorithm towards the end of August 2019 , and it continues to change as seen in their 2020 update.

Feedback Software 147

Feedback Software User Testing Strategy Product Research 147

Alchemer Mobile

NOVEMBER 16, 2021

billion apps were downloaded in 2020 alone. An app referral program is essentially a tool that makes it easy for your existing customers to share your brand with friends directly from the app experience. And you don’t need to be in the services industry for in-app referrals to work with your strategy. Quick app downloads stats.

Download 246

Download Feedback Software Reporting Tools Customer Experience 246

Alchemer Mobile

APRIL 14, 2021

Media and Entertainment apps played a critical role in helping us get through 2020. Technology apps saw lots of consumers shifting emotions in 2020, with -8% shifted emotions vs the macro average of -4%. 2020 retention for Telco apps was slightly lower than the macro average. Technology Apps. Games Apps. Sports Apps. Telco Apps.

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Feedback Software Research Software Technical Review User Testing 246

Amplitude

AUGUST 27, 2020

We’ve seen digital transformation move from a steady trend to a required strategy overnight. Register for Amplify 2020. Join us on October 14th, 2020. Hear from industry leaders and connect with product experts around the world at Amplify 2020. Amplify 2020: No Limits. Register now for free for Amplify 2020 !

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User Testing Research Software Product Research Travel 94

The Product Coalition

APRIL 21, 2020

Regardless of a business domain, type, and company size, your brand will likely face the moment when it needs a mobile app to connect with customers and establish better relationships with your target audience. In 2020, artificial intelligence promises to make mobile applications even smarter than before.

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Analytic Tools Research Software Artificial Inteligence Data Visualization 104

Intercom, Inc.

JULY 16, 2020

Under his leadership, Shopify Plus have grown to support 7,000 brands – including Kylie Cosmetics, Fashion Nova, Steve Madden, Staples and more – who process 11,000 checkouts per minute. In this week’s Scale episode, Loren outlines the sub-brand’s path to hypergrowth. Creating a sub-brand to move upmarket.

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Reporting Tools User Testing Customer Experience Artificial Inteligence 227

Alchemer Mobile

JULY 29, 2021

When brands proactively solicit feedback from customers, they’re able to better identify pain points and eliminate friction faster. Product feedback helps brands: Better understand the customer journey. If done right, asking the right questions can take the guesswork out of your mobile strategy. Why product feedback matters.

Feedback Software 246

Feedback Software User Testing Customer Feedback Research Software 246

The Product Coalition

MAY 16, 2021

CitrusBits is a trusted partner of global brands like Burger King, Quiksilver, Symantec, and Sotheby. The company offers a comprehensive suite of services, including UI/UX design, development, QA and testing, graphic design and branding, and explainer video creation. It was founded in Los Angeles in 2012.

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Analytic Tools Research Software Startups Development 164

Alchemer Mobile

MAY 19, 2020

Many brands today may think they build customer-centric products based on feedback from a majority, but they couldn’t be further from the truth. In reality, our data shows that brands only hear from less than one percent of their customer base , which we call the “vocal minority.”.

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Feedback Software Product Research User Testing Feedback Loop 147

Alchemer Mobile

AUGUST 26, 2021

It allows you to have insight into the overall customer experience and larger brand perception. This survey revealed differences in customer sentiment depending on app/brand and insight into purchaser behavior. According to our latest Benchmark Report , there was a 50% increase in the number of surveys sent in 2020 from 2019.

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