Alchemer Mobile

MAY 21, 2020

2020 has been volatile for Finance apps. And in order to get there, we need to look at data from before the world changed while we try to interpret what comes next. Apptentive published our 2020 Mobile App Engagement Benchmark Report for Finance apps in early March, right as COVID-19 hit North America hard.

Finance 147

Finance Feedback Software User Testing Research Software 147

Alchemer Mobile

FEBRUARY 18, 2021

Back in May of 2020, we dug into the mobile data to reveal changes in DAU (daily active users) across different industries. For the travel category, the data looked vastly different than any other industry. If we look at the charts below, you’ll see data from two apps: An airline app and a lodging app. Personalization.

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Alchemer Mobile

APRIL 12, 2022

The following data and information on Travel apps is from our 2022 Mobile App Customer Engagement Report. The Auto subcategory experiences less volatility in 2020, and saw 2021 benchmarks in-line with the year prior as a result. Data included: Ratings and reviews. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE.

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Travel User Testing Research Software Feedback Software 261

Alchemer Mobile

DECEMBER 21, 2022

Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Here are examples of a few demographic data categories: Age. This takes some basic research but tools like Statista can help you quickly gather high-level data. Nationality.

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Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. According to the International Data Corporation (IDC) , 65% of global GDP will be digitalized by 2022, and investment in digital transformation (DX) continues to grow.

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Reporting Tools Data Visualization Customer Communications Research Software 228

Alchemer Mobile

APRIL 6, 2021

The food and drink industry was heavily impacted by restrictions on dining, shopping, and delivery in 2020. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Food and Drink category. Surveys and Messages.

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Feedback Software Research Software User Testing Systems Review 243

Revulytics

DECEMBER 12, 2019

It is no surprise that we talk a lot about software usage analytics , but I thought it would be interesting to take a look and see what industry analysts are saying, too. It provides insights that are used to improve user experience, prioritize feature enhancement, measure user adoption, track compliance and provide real-time user help.”.

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Analytic Tools Data Visualization Feedback Software Research Software 70

Alchemer Mobile

MARCH 26, 2021

To give you a general idea of where the mobile playing field is today, here are a few 2020 stats from our friends at App Annie : App Annie’s State of Mobile report is a fantastic place to start when looking for a general lay of the land and high-level stats. Message centers. Love Dialog. Rating prompts.

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User Testing Customer Experience Feedback Software Research Software 257

Intercom, Inc.

MARCH 10, 2022

The e-commerce landscape has grown exponentially since 2020, with experts predicting that the pandemic accelerated transformation of the digital space by up to five years. Therefore, your team needs to be equipped with the right tools to work efficiently behind the scenes. Proactive engagement. Sense their frustration?

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Customer Experience Technical Review User Friction Data Visualization 209

Userpilot

APRIL 10, 2023

Apart from offering delightful products, these companies have managed to successfully leverage their freemium strategy to drive product growth. TL;DR A freemium strategy is based on a free plan that offers limited functionality or usage for unlimited time. Want to see how Userpilot can help you execute your freemium strategy?

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Feedback Software Analytic Tools User Testing Strategy 72

Alchemer Mobile

AUGUST 6, 2020

This guide dispels 12 pervasive myths of product management, instead offering data to support truths and guidance around how to better understand the profession. In reality, our data shows that brands only hear from less than 1% of their customer base, which we call the “vocal minority.”. Core Mobile Product Management KPIs.

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Alchemer Mobile

APRIL 28, 2021

One size did not fit all for Utilities apps in 2020. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Utilities category. Surveys and Messages. Depending on industry (energy, manufacturing, security, et. Ratings and Reviews.

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Feedback Software Systems Review User Testing Travel 234

Alchemer Mobile

APRIL 13, 2021

Digital shopping exploded in 2020, with an increase in both consumers and usage. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Food and Drink category. Surveys and Messages. 2021 Engagement Benchmarks for Retail and eCommerce Apps.

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Feedback Software Research Software User Testing Systems Review 232

The Product Coalition

MARCH 4, 2024

Transforming communication with instant messaging. Its journey from a modest messaging app to a global giant in instant messaging has been nothing short of remarkable. They wanted to create an app that would allow users to send text messages, images, videos, and other media, without the need for expensive SMS plans.

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Analytic Tools Data Visualization Customer Experience User Testing 105

Intercom, Inc.

MAY 25, 2021

In April 2021, they surveyed over 500 global customer support decision makers – executives, vice presidents, directors, and managers – across EMEA and the United States, to learn more about the changes they’ve seen, and how they’re future-proofing their customer support strategy with conversational support.

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Alchemer Mobile

DECEMBER 21, 2022

Demographic factors Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Here are examples of a few demographic data categories: Age Gender Location Nationality Next, in order to engage these segments effectively, find out how they’re spending their time online.

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Alchemer Mobile

APRIL 2, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Healthcare category. In our research, Healthcare apps are divided into two subcategories: Medical (public health, condition management, reproductive services, insurance, etc.)

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Alchemer Mobile

JANUARY 30, 2020

Source: MaritzCX, 2020. The most recent change in enterprise VoC is the addition of “emotion data” to help brands go beyond traditional customer sentiment channels. Emotion data tells you the “why.”. The future of sentiment is unlocking emotion data, but that doesn’t mean you have to reinvent the wheel.

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Reporting Tools Technology Data Visualization Customer Experience 173

Intercom, Inc.

JUNE 9, 2020

These are all key components of a business resilience strategy, one that bolsters up a business that’s faced with challenges and sets it up for growth long-term. What will be necessary to ensure long-term growth in the post-pandemic world, especially as our customers’ needs continue shifting in ways we can’t yet predict?

Strategy 197

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Alchemer Mobile

APRIL 14, 2021

Media and Entertainment apps played a critical role in helping us get through 2020. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Media and Entertainment category. Music (streaming, broadcasting, etc.). Music Apps. Technology Apps.

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Alchemer Mobile

DECEMBER 16, 2020

Between heavy increases in usage as well as staggering drops in economic activity, 2020 was a roller coaster for banks, insurance companies, budgeting apps, and everything in between. To help your finance app stand out in 2021, focus on these four strategies at the start of the new year. Provide better, more effective customer service.

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Finance Feedback Software User Testing Data Visualization 243

Alchemer Mobile

MAY 19, 2020

In reality, our data shows that brands only hear from less than one percent of their customer base , which we call the “vocal minority.”. For multiple years running, data has shown us that well-timed in-app interactions improve customer engagement and response rates. Retail & Shopping. Food & Drink. Lifestyle.

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Userpilot

JANUARY 19, 2021

So in this post, we will debunk some myths around it, show you how to measure it, and most importantly – how to improve it with an omnichannel customer engagement strategy. How to create an Omnichannel customer engagement strategy for your SaaS Wrapping things up. Ditch the vanity metrics and focus on actionable data.

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Analytic Tools Feedback Software Research Software Customer Experience 97

Gainsight

DECEMBER 20, 2020

Specifically, the Customer Success world learned 10 important lessons in 2020: 1. 2020 was a stress test for recurring revenue businesses. As a CEO friend of mine remarked in March 2020: The things we’re doing in CS these days—and Gainsight is absolutely key to making it happen—are so freakin great. And ultimately, profit!

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User Testing Customer Experience Customer Feedback Analytic Tools 69

Alchemer Mobile

JUNE 24, 2020

As a result, 2020 is the most we’ve seen brands leverage mobile customer feedback to improve their products and adjust their overall business goals. To help you formulate your strategy, here are five ways product managers can re-focus on their mobile customers , backed by data from our 2020 Mobile Engagement Benchmark Report.

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User Testing Customer Experience Customer Feedback Feedback Software 227

Userpilot

MARCH 11, 2022

Must have product management tools : Userpilot for product adoption, Hotjar for heatmaps and recordings on how users engage with your product, Airfocus for prioritization and road mapping, Cord for collaboration, and UXPressia for story mapping. Reports, statistics, and product benchmarks give you hard data on trends in the product world.

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Analytic Tools Data Visualization Research Software Feedback Software 87

Innovatemap

JUNE 26, 2020

Financial services firms are familiar with volatility. 2020 not only affected the market, it drastically changed the way financial services firms do business. How are financial advisors and firms adjusting their client communications and how they deliver service? Keep the presentation focused and use consistent messaging.

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DISQO

OCTOBER 24, 2019

While it’s no secret that services businesses have undergone a massive transformation over the past five years, I foresee these changes reaching a critical inflection point in 2020. Future professional services business models will be focused on capabilities, not companies, and outcomes over billable hours.” .

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Reporting Tools User Testing Data Visualization Research Software 58

The Product Coalition

JULY 8, 2022

The truth of the hour is: Come what may, companies or products succeed because they offer a service that a customer truly wants! For product developers, completing “things to be done” requires a shift in perspective in regard to how they design a service. The late Harvard Business School Professor, Dr. Clayton M. For example?—?if

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User Testing Framework Research Software Customer Experience 125

Userpilot

SEPTEMBER 14, 2022

Go-to-market strategy. Source: 2020 State of Product Marketing report. Using data from your research, you can create customer personas – detailed profiles of your ideal customers. A go-to-market strategy is essential for any product launch, but it’s especially critical if you’re launching a new product.

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Product Research Feedback Software Research Software Product Marketing 77

Amplitude

OCTOBER 22, 2020

Think back to March 2020. At the Amplify 2020 conference—the largest (virtual) gathering of product and growth leaders in the world—Amplitude’s EVP of Product Sandhya Hegde moderated the panel “Growth in a Pandemic” with three companies that have seen massive growth in 2020: Shipt, Shopify, and Imperfect Foods.

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Data Visualization User Testing Reporting Tools Customer Feedback 78

DemandMatrix

MAY 26, 2020

Q2 2020 will go down in the history books as one of the most challenging environments for B2B sales. Others are fortunate to be more subscription-based, so revenue is more predictable. What is clear is that your carefully crafted 2020 revenue plan evaporated in March. Technographic Data. Collaboration Software.

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BrainMates

JULY 6, 2020

Updated July 2020. These include any company that sells a very similar product or service in the same footprint as your organisation. To begin your analysis use available resources such as news articles, industry journals, analyst reports, the company’s website, marketing collateral, company reports and so forth.

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Data Visualization Reporting Tools Advertising Presentation 94

DISQO

OCTOBER 24, 2019

While it’s no secret that services businesses have undergone a massive transformation over the past five years, I foresee these changes reaching a critical inflection point in 2020. Future professional services business models will be focused on capabilities, not companies, and outcomes over billable hours.” .

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Reporting Tools User Testing Product Research Data Visualization 40

DISQO

OCTOBER 24, 2019

While it’s no secret that services businesses have undergone a massive transformation over the past five years, I foresee these changes reaching a critical inflection point in 2020. Future professional services business models will be focused on capabilities, not companies, and outcomes over billable hours.” .

Reporting Tools 40

Reporting Tools User Testing Product Research Data Visualization 40

Intercom, Inc.

MARCH 11, 2021

Later is an Instagram marketing platform that allows users to be more strategic about how they plan, publish, and report on their social media content. And we do that every day, in terms of providing great service.” Because trust is not something you easily get anymore, especially when it comes to service. Know your user.

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B2C B2B Reporting Tools Feedback Software 118

Innovatemap

JULY 21, 2021

Boost , founded by Josh Owens (Chief Executive Officer) and Ben Motz (Chief Research Officer) in 2020, addresses a universal issue. The app uses existing data about assignments, tests, and more to notify students about upcoming obligations and help organize their busy schedules. Piyush said, “of course Boost should be a thing.

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