Roman Pichler

SEPTEMBER 13, 2022

Listen to the audio version of this article: [link] Download file | Play in new window | Duration: 10:10 | Recorded on September 13, 2022. An effective product strategy is key to successfully create, enhance, and manage a product. But what exactly is a product strategy? Figure 1: My Product Strategy Model. Four Artefacts.

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Product Strategy Strategy Vision Product Research 300

Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. Niamh O’Connor , Brand Editor.

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Reporting Tools Technical Review ChatGPT Customer Experience 118

Product Talk

JANUARY 19, 2022

I’m excited for 2022. So we expect these numbers to grow throughout 2022 and beyond. This is a brand-new program for us and I suspect I’ll have more to say about this business model formula in next year’s report. Publishing Continuous Discovery Habits in 2021 had a huge impact on my business that has continued into 2022.

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Product Research Workshop Weak Development Team Books 198

Alchemer Mobile

MARCH 22, 2022

In our 2022 Mobile Customer Engagement Benchmark Report , a study of more than 1,000 apps across a billion mobile app installs, we take a close look at apps in the Food and Drink category. Download the full 2022 Benchmark Report here. Subcategories: Restaurant, Food Services. Expressed customer emotion. Shifted emotions.

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Reporting Tools User Testing Data Visualization Feedback Software 264

The Product Coalition

FEBRUARY 3, 2022

So when someone today, in 2022, asks a question like “How do we build a remote team?”, I managed many remote and hybrid teams for large brands. This is an opportunity for the new employee to understand and experience your company’s strategy and culture. How Do You Build a Remote Teams Now, in 2022? 1: Culture. Repetitive?

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Technical Review Software Review Feedback Software Customer Experience 145

Intercom, Inc.

MARCH 28, 2022

According to the International Data Corporation (IDC) , 65% of global GDP will be digitalized by 2022, and investment in digital transformation (DX) continues to grow. After all, as Intercom’s co-founder and Chief Strategy Officer Des Traynor says, almost any product or service can be replicated by a competitor.

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Reporting Tools Data Visualization Customer Communications Research Software 228

Business of Software Conference

JULY 26, 2022

Just a gentle reminder that ticket prices rise on 29 July 2022 and hotel rooms are filling up fast – I guess that a lot of you are as excited as us about the prospect of getting together in-person with other smart folk again. . General Admission ticket prices will rise to $1695 at Midnight PT 29 July 2022 ?. Book tickets.

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Differentiation Books Framework Branding 75

UX Studio

OCTOBER 11, 2022

What Does a Good Digital Customer Experience Strategy Look Like? Digital customer experience, or digital CX, refers to all digital or online interactions between your brand and your customers. Understanding your digital touchpoints and how they affect consumer perception and brand loyalty is crucial. How Does UX Help Digital CX?

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Customer Experience User Testing Analytic Tools Customer Feedback 84

Intercom, Inc.

DECEMBER 20, 2022

 We’re not going to lie, 2022 was a challenging, nerve-racking, gripping beast of a year, but here we are at the end of it – and there’s plenty to be thankful for. Des Traynor , Co-founder and Chief Strategy Officer at Intercom. Niamh O’Connor , Brand Editor at Intercom. This is our last episode of 2022.

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Technical Review Software Review Customer Feedback Data Visualization 118

Intercom, Inc.

NOVEMBER 30, 2021

A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with their tech stack and 50% waste time jumping between tools. Strategy first, technology second. Let’s dive in. Analytics: Heap.

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Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

JUNE 3, 2022

Trying to find the best product marketing resources for 2022? As the market gets more competitive, SaaS companies are increasingly relying on product-led marketing strategies to gain traction. It differs from traditional marketing, which only focuses on customer acquisition and brand promotion. You’re in luck.

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Research Software Analytic Tools Feedback Software Data Visualization 96

Intercom, Inc.

DECEMBER 14, 2022

2022 has been a year for the books, with major changes and uncertainty across every industry. . Below are the highlights of what we’ve built for you in 2022, but there’s so much more to see. Below are the highlights of what we’ve built for you in 2022, but there’s so much more to see. Check them out in our app store.

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Data Visualization Feedback Software User Testing Customer Communications 104

Alchemer Mobile

MAY 17, 2022

In 2022, mobile eCommerce sales are expected to hit $437 billion, a 21.5 A customer feedback solution is the combination of feedback methods, software, and strategy that a company implements to collect, analyze, and act on customer feedback. Customer sentiment : How do customers feel about your product and brand?

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Feedback Software Research Software User Testing Reporting Tools 246

UX Studio: Product Management

NOVEMBER 22, 2022

81% of the users think less of a brand if its website doesn’t make a good first impression? Creative Brand Design. They merge the mentality of a smaller, independent agency with a major agency’s strategy, creativity, and technology. Award-winning creative branding, web design, and web development agency based in London.

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Research Software Technical Review Data Visualization User Testing 78

Userpilot

MARCH 8, 2022

How product strategy uses a company's vision to fuel profitability. Galina is a product leader with strong customer success and digital strategy background and 10+ years of experience in all aspects of software product management (discovery, productization, go-to-market strategies, scaling, and lifecycle management).

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Technical Advisors Product Research Analytic Tools User Testing 115

Userpilot

OCTOBER 4, 2022

Looking for some customer retention examples to inspire your strategy? Read on to see what they’re doing right and why their strategies are so effective. Examples of customer retention from inspiring brands: Slack uses a simple onboarding process to engage customers and drive product activation. You’re in the right place.

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Alchemer Mobile

DECEMBER 8, 2022

However, we don’t necessarily recommend this strategy because ultimately, you want to use the Love Dialog at strategic points to gain insight into the customer experience rather than just superficially boost your metrics. If more people actively tell you they do not love your brand or your app during a specific period, that’s not a failure.

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Customer Feedback User Testing Data Visualization Customer Experience 246

Userpilot

DECEMBER 9, 2021

Let’s have look at what product positioning actually is, what it involves, the benefits of effective positioning, the strategies you can employ, and the risks of ignoring all the wisdom in this article. In a nutshell, effective brand positioning identifies the key benefits of your product and its competitive advantage in the market.

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Alchemer Mobile

DECEMBER 21, 2022

The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Truly powerful mobile customer engagement comes from hyper-specific brand interactions. These groups all respond better to different engagement strategies, so you’ll have more success after splitting them up.

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User Testing Customer Feedback Feedback Software Product Research 263

Innovatemap

DECEMBER 19, 2022

It’s a go-to site for our entire design team to explore brand trends, industry insights and fair critiques,” TJ said. The platform prioritizes relevant content, and it features brand designs from notable products and companies across all industries. Founder Brand. Dave Gerhardt.

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Books Advertising Branding Customer Experience 52

freshtrax

JULY 19, 2023

This project will capitalize on the increasing popularity of anime to spread Yanmar’s brand awareness to a global audience. brand that has harnessed the power of anime for marketing is Taco Bell , releasing an anime ad titled “Fry Force” that was even shared on the Crunchyroll official Facebook page. and globally. Another U.S.

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User Testing Marketing Strategy Reporting Tools 75

UX Studio: Product Management

JANUARY 25, 2022

This time, we reviewed web design Manchester agencies and listed the five best design companies in Manchester 2022. Web design Manchester agency helping Ecommerce brands to grow. However, Fortnight studio has also worked with many established brands, like Simba, King Gaming, BMW, Porsche, Qantas, and Riot Games. Look for impact.

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Research Software Feedback Software Analytic Tools Product Research 82

Userpilot

JULY 7, 2022

Ultimately, acting on user sentiment improves customer experience, boosts your brand loyalty, and cuts down customer churn rates. branded surveys with quantitative and qualitative feedback collection. You can modify your sales and marketing strategies to address all complaints and optimize user experiences. Get a Demo today!

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Feedback Software Analytic Tools Data Visualization Customer Feedback 52

Modus Create

APRIL 29, 2024

Modus Create won the Atlassian Partner of the Year in the Customer Success category in 2022 and in the Services (America) category in 2021. Our global team of strategists, designers, and technologists has created powerful digital experiences for some of the world’s biggest brands. Learn more at moduscreate.com.

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Gainsight

AUGUST 26, 2022

Pulse 2022 may be over, but the impact is just beginning. If you weren’t able to attend the product-specific sessions, you can access everything in our brand-new Pulse Library. If you weren’t able to attend the product-specific sessions, you can access everything in our brand-new Pulse Library. Sounds like a win for everyone!

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Feedback Software Customer Experience Fractional CTO Customer Feedback 52

Userpilot

JANUARY 26, 2022

Analyze user sentiment data from NPS surveys to identify dissatisfied customers and adopt tactics to turn them into loyal brand advocates. Userpilot, Baremetrics, and Heap are 3 of the best SaaS analytics tools that help you identify gaps in your strategy and take actions to drive growth. What is SaaS analytics? Churn rate calculation.

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UX Studio: Product Management

JANUARY 11, 2022

This time, our UX experts reviewed dozens of Webdesign Wien companies to list the best Austria webdesign agencies to partner with in 2022. Myna is a full-service agency offering web design, software development, social media marketing, SEO optimization, branding, and dropshipping services. IT services company based in Vienna.

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Research Software User Testing Customer Experience Data Visualization 81

The Product Coalition

FEBRUARY 27, 2023

YML partnered with Champion to evolve the iconic brand for a new generation. Fueled by product insights and strategy, the work exceeded every key metric. Luckily for us, our client, Champion , the iconic retail brand, had analytics that were incredibly strong. When we jump into analytics, we have a few goals.

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Data Visualization Customer Feedback Customer Experience Analytic Tools 130

Usersnap

SEPTEMBER 29, 2022

In 2022, the competitive strategy is not as much about analyzing the market opportunities but focusing on the satisfaction of customers. ⤵️ What are the levers of SaaS Growth Strategies? Types of SaaS Growth 5 steps to scale SaaS Growth, regardless of your competitive strategy 1. Let’s g(r)o(w)! ? What you can expect ?⤵️

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Feedback Software Research Software User Testing Customer Experience 52

Intercom, Inc.

DECEMBER 21, 2021

We increased our workforce to more than 800, and announced plans to grow to more than 1,000 in 2022. The Ultimate Customer Support Tech Stack for 2022. The Ultimate Customer Support Tech Stack for 2022 outlines the strategy and tools that support teams can implement next year to future-proof their customer support tech stacks.

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Customer Communications User Testing Research Software Technical Review 196

AB Tasty

AUGUST 17, 2023

We are once again thrilled to share that as a continued part of our strategy to optimize how you access AB Tasty’s platform of experimentation and personalization solutions, Epoq by AB Tasty is being streamlined to join the AB Tasty brand and website. AB Tasty’s acquisition of Epoq in October 2022 realized a shared vision […]

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Alchemer Mobile

DECEMBER 21, 2022

The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Truly powerful mobile customer engagement comes from hyper-specific brand interactions. You don’t have the same goals for all of these different groups, so why would your engagement strategy be the same?

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User Testing Customer Feedback Feedback Software Product Research 130

Userpilot

JULY 21, 2022

Many brands have great products but what makes you stand out from the competition is customer experience (CX). You will also learn some tips and strategies to create better automation, plus top CXA tools to try in 2022. The best CX automation tools to try in 2022 are Userpilot, Synthesia, and Qualaroo. Keep reading!

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Userpilot

MARCH 18, 2022

Wondering what product success metrics you should use in 2022? Companies use various metrics to measure product success and understand how their product is impacting their revenue, profitability, and brand image. Moreover, it also helps you form your retention strategies and is thus one of the most vital product success metrics.

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Onboarding KPIs Analytic Tools Feedback Software Data Visualization 52

Intercom, Inc.

JUNE 22, 2021

It’s critical for sales organizations to leverage their customer experience during the sales process as a key brand differentiator ”. It’s critical for sales organizations to leverage their customer experience during the sales process as a key brand differentiator. billion by 2022.

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Reporting Tools Technical Review Technology Systems Review 233

Product Innovation Educators

MAY 8, 2023

Learn from the 2022 winner of PDMA’s Outstanding Corporate Innovator award – for product managers For the last 36 years, each year the Outstanding Corporate Innovator award is provided by PDMA to an organization that excels in innovation. We highlighted how we translate that strategy into the projects we pursue.

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Dear Strategy

MARCH 15, 2023

You see, the reason I started the Dear Strategy podcast was mostly to educate. Now, I’m sure I didn’t go about the process in exactly the most effective way, but, even so, that particular strategy has resulted in absolutely zero leads! But – remember – I’m a strategy guy! I love teaching and sharing knowledge with others.

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