Gainsight

OCTOBER 2, 2023

View this post on Instagram A post shared by HubSpot (@hubspot) Which is why here at Gainsight, we are delighted to announce the findings of the Customer Success Index EMEA 2023. Based on the results of our latest survey of European companies, it is clear that the field of Customer Success (CS) is all grown up—and strategic.

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Gainsight

APRIL 11, 2023

We are FIRED UP to announce Pulse 2023 will be taking place at Moscone Center in San Francisco on May 16–17, with Pulse Academy Live on May 15. Pulse is celebrating its tenth anniversary as the biggest, most amazing conference for the customer success community. Here’s a look at our Pulse 2023 conference tracks.

Leadership 52

Leadership Education Customer Feedback Events 52

The Product Coalition

SEPTEMBER 10, 2023

Leadership without authority is product management 101. I am saying it confidently based on countless times that I have seen the important insights that these discussions have surfaced, and the new level of understanding and focus of the business goals that companies were able to achieve as a result. But that’s not the real reason.

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Department of Product

OCTOBER 5, 2023

Speaking of which, Microsoft has revealed it is developing a new feature for Outlook that will allow users to keep track of any meetings they can’t attend in person. It enables everything from reliable business logic to insightful decision-making and robust machine learning modeling. Lyfts engineering teams explain how they do it.

Analytic Tools 52

Analytic Tools Research Software Artificial Inteligence Data Visualization 52

Alchemer Mobile

AUGUST 28, 2023

Key leadership addition positions Alchemer to continue impressive organic and acquisition momentum. LOUISVILLE, COLORADO, August 29, 2023 – Alchemer – a global leader in experience management and enterprise feedback technology – today announced the hiring of Brandon Hodges as Chief Revenue Officer (CRO).

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Business of Software Conference

SEPTEMBER 1, 2023

With less than 30 days to go till BoS USA 2023, let’s take a look at the line up and when you can expect to see them on stage! You will gain a powerful insight into how to craft better stories. Justin Dickow A case study like no other. She’ll share terrible and terrific examples that reveal why most sales pitches get it wrong.

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Data Visualization Banking Customer Experience Framework 52

Innovatemap

DECEMBER 20, 2023

As we wrap up 2023 (see what we did there), let’s give credit to the products, podcasts and people who inspired us at work, home and everywhere in between. From insights keeping us informed on product trends to friendly competition around the Village Table, here’s a list of a few favorites from our team.

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The Product Coalition

DECEMBER 11, 2023

To survive and succeed, your product leadership must be sharper than ever. Will 2024 be better or worse than 2023? One of my favorites is to ask someone to play your devil’s advocate (which is what I do with the startups I’m advising to) and take their feedback super seriously. Regardless of its origins, the downturn is here.

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Product Talk

MARCH 13, 2024

Feature parity across desktop and mobile is rarely what customers need or want. If an organization wants to shift to product teams—teams empowered to drive outcomes —they need to structure their teams such that each team includes the necessary skills and abilities required to build and deliver customer value. and CBC Gem.

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Product Talk

SEPTEMBER 13, 2023

Tweet This And while you technically don’t need permission to get started, at some point, you will need buy-in and support from your leadership. We spoke with User Research Director Niklas Fischerström and Chief Product Officer Francesca Cortesi to learn how they’ve worked together to roll out continuous discovery habits at Hemnet.

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Usersnap

JULY 26, 2023

Customers are at the functional center of every successful business model, and it’s time we uncovered the secrets to unlocking financial success through the idea of customer centricity by presenting customer focus examples. Key strategies and learnings from the top companies 5 best customer-centricity examples 1.

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User Testing Customer Feedback Customer Experience Reporting Tools 52

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

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Analytic Tools Research Software Feedback Software Customer Experience 98

UX Studio: Product Management

DECEMBER 7, 2022

Award-winning UX design agency, helping businesses to create impactful platforms and seamless user experiences for all industries. UX studio is a UX design firm specializing in user experience research, founded by Dávid Pásztor in 2013. NN/g is well-known for its user-centered approach with 25 years of experience behind them.

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Userpilot

AUGUST 29, 2023

In this article, we’re going to unpack what is product management , how it differs from traditional project management, the role it plays in building products that delight your users, and the skills a good product manager must demonstrate to succeed. Champions a customer-centric approach. Let’s go! Drives product success.

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ProductPlan

MARCH 21, 2024

We’ve been crunching the numbers, analyzing the trends, and distilling them into bite-sized insights so that you can have the tools you need to thrive as a product leader. We compiled insightful responses from over 1400 product professionals worldwide and analyzed them to spot the latest trends. And guess what?

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Reporting Tools Data Visualization Research Software Feedback Software 100

Userpilot

DECEMBER 12, 2023

By prioritizing the UX team’s effort to address the most acute user problems, a UX roadmap has a significant impact on improving satisfaction and loyalty. UX research aims to identify specific user pain points. Common research techniques include user behavior analysis, surveys, and interviews. Book the demo! UX roadmap.

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Roadmap Customer Experience UX Product Research 88

ProductPlan

FEBRUARY 9, 2023

Is the senior leadership at your organization constantly ordering you to work on the top 10 priorities that change every other day? ProductPlan’s 2023 State of Product Management Report found that 54% of roadmaps are designed around outputs. Our 2023 State of Product Management Report gave some clear indicators.

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Weak Development Team Reporting Tools Feedback Software Customer Feedback 52

Modus Create

FEBRUARY 5, 2024

But 2023 felt different. Regardless of the latest technology, business leaders are still asking: How can we execute a successful strategy to engage our customers, improve efficiencies, and future-proof the business? There are many reasons to prioritize cybersecurity , including the simplest one: your customers care.

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Data Visualization Research Software Analytic Tools Customer Experience 64

UX Studio

DECEMBER 14, 2023

In the heart of Hungary, we just started to read about ergonomy and user-friendly design, but proper UX research wasn’t part of the process and widespread yet. Our role wasn’t just about pushing pixels but shifted towards product design, maneuvering between business needs and end users.

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Research Software UX Feedback Software User Testing 89

Userpilot

OCTOBER 11, 2023

Growth is fundamental to every SaaS business: growth experimentation is a way to turbocharge your growth prospects and drive customer success. Don't forget to carefully analyze your experiment results: it's that insight that'll show you tweaks and changes you can make across your product to optimize growth.

User Testing 91

User Testing Product Research Customer Experience Onboarding KPIs 91

The Product Coalition

OCTOBER 30, 2023

This was the third conversation we were having about the product, an app that served our own company along with external customers. And we all know that internal customers take more work to manage. But I also recognized it was a significant change for stakeholders and customers. What about the customer’s goals?

Roadmap 115

Roadmap Feedback Software Onboarding KPIs User Testing 115

Emerge Insights

MARCH 1, 2023

I wanted to focus on the top User Experience (UX) design trends that are shaping the future of user experiences and products. Fads come and go, but trends can last for years or even decades as they reshape the way we live and work.

UX 52

UX User Experience Customer Experience Customer Feedback 52

Bain Public

DECEMBER 5, 2022

Paul Ortchanian , founder and CEO of Bain Public, was a guest on Product Voices this year discussing why relationships with the leadership team is a MUST for product managers. Merchants are the gateways to our customers, so our products must "wow" the merchant. That usually happens at the executive / senior leadership level.

Data Visualization 52

Data Visualization Customer Feedback Customer Experience User Friction 52

Product Talk

JANUARY 18, 2023

If you say yes to every request that comes your way—whether from customers, salespeople, or executives—you can quickly get overwhelmed and lose focus. Their current customers operate in the field of education where they coach their clients (who are teachers) on how to use their educational program and tools. But this isn’t always easy.

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ProductPlan

MARCH 23, 2023

Product strategy in practice According to The 2023 State of Product Management Report , the most significant influence on product strategy (46%) is business goals and objectives. Consequently, the next two most significant drivers of product strategy are requests from executive leadership or sales (26%) and customer feedback (26%).

Product Strategy 59

Product Strategy User Testing Feedback Software Strategy 59

The Product Coalition

JUNE 18, 2023

It took me time to understand that I need to present myself as a product leadership coach and product strategy expert rather than a consultant. With sales-led, which is also a bad name, the model means giving each customer exactly what they want and following the money. That’s the whole reason VCs invest in startups.

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Naming User Testing Feedback Software Weak Development Team 128

Business of Software Conference

JANUARY 12, 2023

He discussed what he feels are the most important aspects of his leadership journey and the five things he consider most important in his path to becoming the leader of a self-funded, fully remote, software company employing over 50 people. Three Books That Shaped Alex Osterwalder’s Approach to Leadership. He discussed: Coaching.

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Feedback Software Leadership User Testing Government 59

The Product Coalition

FEBRUARY 18, 2023

Every now and then, early-stage founders approach me to hear about their product idea and give them feedback. For example, if your user stories are all in place and adhere to a certain structure, you might think you are done. Photo by Luis Villasmil on Unsplash As a proud member of the startup nation, startups are all around me.

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Data Visualization Customer Communications Feedback Software User Testing 132

The Product Coalition

DECEMBER 31, 2023

As you might have noticed from reading this blog, I share many stories related to my personal relationships as a means to talk about product leadership. Often it’s because so much of product leadership is about relationships. With hard work, you are able to sell your product, and also keep your customers on board.

User Testing 102

User Testing Workshop B2B Leadership 102

Revulytics

DECEMBER 12, 2019

Gartner first included software usage analytics in its Hype Cycles in 2017 and defines it as “the detailed tracking and analysis of users’ interactions within a software application. Creating Customer Value. By 2020, more than 40% of all data and analytics projects will relate to an aspect of customer experience.

Analytic Tools 70

Analytic Tools Data Visualization Feedback Software Research Software 70

Modus Create

MAY 28, 2024

In our 2023 research, 39% of enterprises cited AI as a top initiative in the coming year, more than any other initiative. Larry Fitzpatrick, Executive Vice President and CTO of OneMain Financial, the leading nonprime lender in the United States, provides insight into how the world’s top executives plan to leverage AI technology.

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Reporting Tools Data Visualization Research Software Weak Development Team 64

The Product Coalition

NOVEMBER 13, 2023

Product-market fit is achieved when you have consistent and sustainable sales for a certain product with a certain customer profile. While the final outcome is truly theirs, to be able to write a decent playbook — one that would be spot on and bring us customers — there is strategic product thinking that needs to be at its core.

Product Strategy 118

Product Strategy Strategy User Testing Weak Development Team 118

Intercom, Inc.

DECEMBER 20, 2022

Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences. Yamini Rangan , CEO at Hubspot.

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Technical Review Software Review Customer Feedback Data Visualization 118

The Product Coalition

DECEMBER 4, 2023

Product-market fit is achieved when you have consistent and sustainable sales for a certain product with a certain customer profile. While the final outcome is truly theirs, to be able to write a decent playbook — one that would be spot on and bring us customers — there is strategic product thinking that needs to be at its core.

Product Strategy 107

Product Strategy Strategy User Testing Weak Development Team 107

Gainsight

APRIL 26, 2023

During the Pulse 2022 opening keynote, Nick Mehta, CEO of Gainsight, reflected “In 2013, there were 300 people in this room, and there were like 500 people in customer success, literally.” To get pumped up, we thought we’d share our top 10 moments from the last 10 years of defining the customer success industry at Pulse.

Reporting Tools 52

Reporting Tools Customer Experience Education Customer Feedback 52

The Product Coalition

DECEMBER 23, 2022

We make life easier for our engineers, and ensure what the team is building aligns with leadership and product success. Doing lots of product discovery work: dogfooding his own features, interviewing users, analyzing his data, or even engaging with engineers on better ways to improve the system design in the near future.

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Analytic Tools Reporting Tools Feedback Software Product Management 110

Product Talk

NOVEMBER 8, 2023

Product leadership coach Petra Wille became fascinated with the idea of Communities of Practice because in her experience, they were the differentiating factor between companies that had successful product orgs and those that didn’t. That’s been a big insight for us, so we’re looking at how to encourage that more.

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