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529: Is this the best AI-powered market research approach? – with Carmel Dibner

Product Innovation Educators

The collaboration between AMS and MIT researchers has yielded impressive results, with AI tools not only matching human analysts in identifying customer needs but often exceeding themespecially for emotional needs that humans might overlook. But it is changing, with AI tools that are transforming how we uncover and analyze customer needs.

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When a product doesn’t fit: Skype’s decline inside Microsoft

Mind the Product

Microsoft is shutting down its Skype service in May, 14 years after it paid $8.5 The service had 36 million users in 2023, when Microsoft last reported user numbers, compared with 300 million users at its peak. billion for the once pioneering video calling company. Skype users will be migrated to Teams.

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Intercom recognized with 101 badges and awards in G2’s Winter Reports 2023

Intercom, Inc.

We are delighted to announce that Intercom has once again been recognized as among the best solutions in a number of Customer Service categories in the newly released G2 Winter Reports 2023. Our Best Usability award for the Digital Adoption Platform category is a new one for the trophy case. Humblebrags.

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15 Best Product Management Software Tools for PMs in 2023

Userpilot

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. The tools are constantly evolving and changing their pricing plans, so it may be difficult to ensure that your product team is using the right tools and getting the best value for the money.

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Trends in Embedded Analytics

billion value in 2023? In this study, Infragistics explores the trends in modern adoption and usage of the technology. Download the report to learn how embracing embedded analytics can unlock new markets, revenue growth, and heightened levels of customer satisfaction for your digital product.

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Why customer engagement is the key to business growth in 2022 and beyond

Intercom, Inc.

Technology capabilities were one of the key factors of business success during the height of the COVID-19 pandemic”. They predict that by 2023, 75% of organizations will have comprehensive DX implementation roadmaps, compared to only 27% in 2020. As a result, digital technologies are being seen as the critical differentiators they are.

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The 2023 UX Research Software Report

UserInterviews

Discover today’s most popular UX research tools, according to a survey of 900+ researchers. When tech meets technique, research thrives.

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Reshoring – The Future of Supply Chains

Speaker: Rosemary Coates - Board Member & Founder at Reshoring Institute, Best-selling Author, Host of the Frictionless Supply Chain podcast

Re-shoring is one solution that is gaining popularity as a result of pandemic-related issues. Nearly 75% of the 628 businesses surveyed in a recent study by the Institute for Supply Management reported that the COVID-19 outbreak caused disruptions to their supply chain. Supply chain trends to watch out for in 2023.