Product Talk

FEBRUARY 28, 2024

But people with children, with school schedules, teachers, they are beholden by budget, calendar, airline preference, or seating preference.” If you are not reading this article in your feed reader, then the site is guilty of copyright infringement. Deals happen at any time and sometimes you have to book them very fast.

Product Research 239

Product Research Onboarding KPIs Feedback Software User Testing 239

Intercom, Inc.

JUNE 19, 2018

A 2017 Fortune article, “Those Annoying Chatbots Can Save Business Billions,” highlighted research findings that chatbots could help customer service teams save more than $8 billion by the year 2022. Articles recommends what content to write next based on customer searches.

Reporting Tools 216

Reporting Tools Research Software User Testing Customer Experience 216

Radical Product

MARCH 19, 2021

The focus on being big meant it was built as a hub for airlines ignoring the fact that no major airline was willing to make Berlin its hub. It was also decided that the airport’s capacity should be doubled, again leading to more changes while construction was ongoing. Ironically, a BHAG was a barrier to building a good product.

Vision 52

Vision Airlines Construction User Testing 52

Radical Product

APRIL 16, 2019

Airlines knew the product well and bought it year after year. According to a New York Times article , executives believed they had a decade before they needed to build a new aircraft from scratch. US based airlines such as JetBlue had Airbus fleets. If you enjoyed this article, please share to help others find it!

Feedback Software 40

Feedback Software Airlines User Testing Product Research 40

Product Innovation Educators

JUNE 8, 2018

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. While this article is helpful, you might want to check it out just for the memes… [link]. United Airlines, Jeep, and Nine West are not doing so well. Product-market fit case studies.

User Testing 48

User Testing Product Marketing Airlines Marketing 48

Atlassian

JANUARY 13, 2022

The estimated costs in damage of this downtime included $60 million in long-distance charges; 200,000 lost airline reservations; and 75 million missed phone calls. Related Article. Related Article. But this project failed, and their long-distance network faced around nine hours of downtime. Adopt continuous integration.

Software Review 59

Software Review Feedback Software Reporting Tools Weak Development Team 59

Intercom, Inc.

NOVEMBER 17, 2021

Only then can you encourage them to take macros and knowledge articles and customize them as the situation calls for. Second, we provide templates or macros or knowledge articles, whatever you want to call them. I’ll give an example from airlines. ” No. Liam: And is it the same for abbreviations?

Messaging 118

Messaging Customer Experience Branding Airlines 118

Product Talk

SEPTEMBER 1, 2021

First, there are the businesses, like CLEAR, that work directly with Human API, then the partners those businesses work with, like airlines, and ultimately the consumers themselves. If you are not reading this article in your feed reader, then the site is guilty of copyright infringement. Please contact me at teresa@producttalk.org.

Product Research 221

Product Research User Testing Technical Review Data Visualization 221

PMLesson's Ace the PM Interview

DECEMBER 3, 2020

Here’s an article I wrote about how to handle metric-related questions. I also explained how I would integrate with the airlines, so passengers could get an invite to begin their adventure the moment they landed. They found an article I wrote about TikTok. I was less comfortable with product sense.

Weak Development Team 98

Weak Development Team Customer Experience User Testing Feedback Software 98

Product Innovation Educators

AUGUST 19, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. Read just how technical (or not) you need to be… https://under10consulting.com/articles/technical/. This article reviews several studies and offers suggestions for innovators… [link].

Data Visualization 50

Data Visualization Weak Development Team Customer Feedback Research Software 50

svpg

DECEMBER 6, 2016

Have you ever received a text notification from your airline about a flight delay before the ground crew in the waiting area has the information? Have you been unclear on whether to call your bank’s web support or banking support line to answer a particular question?

Product Research 60

Product Research Banking Airlines Transportation 60

Intercom, Inc.

AUGUST 8, 2019

It was just a bare-bones template with a handful of links and a few articles. It’s something that we’re working on, but for the help center, we definitely look at some pretty standard metrics: how many tickets are filed from each article? Which ones are the top articles and why? survey at the bottom of every article.

Customer Experience 168

Customer Experience User Testing Research Software Data Visualization 168

UX Studio

FEBRUARY 13, 2018

Here at UXstudio , in a bigger team of researchers collaborating on a project for an airline company, during which we did multiple usability studies. While exploring ways to use the atomic principles in research, this article by Tomer Sharon really opened my eyes and truly inspired the effort to start using some kind of research system.

Research Software 101

Research Software Reporting Tools User Testing Product Research 101

Agile Velocity

OCTOBER 7, 2022

In the last article, we talked about why PI Planning is so “magical” and how to prepare (there’s an art) for PI Planning. In the next and last article of the series, we’ll talk online vs onsite PI Planning, the importance of fun, and share examples of how an airline took their PI Planning events to the next level.

Technical Review 52

Technical Review Systems Review Events Airlines 52

Gainsight

JUNE 17, 2020

This brings me back to the beginning of the article. But this time around, as we saw restaurants, hotels, airlines and dozens of other industries collapse globally in a matter of days, we heard CEOs, for the first time, shift from “what’s in it for me?” What time is it for CEOs? Is it peace-time? Is it war-time? to “how can I help?”.

Customer Experience 107

Customer Experience Reporting Tools Government Airlines 107

freshtrax

AUGUST 20, 2019

That’s why we’re able to work with airlines and hotel chains. ADARA is building up the travel database by partnering with over 200 global travel brands: airlines, hotel chains, and online travel agencies. If you found this article helpful, sign up for our newsletter ! They trust us. About 33% of the 1.8

Travel 53

Travel Data Visualization Seminar Reporting Tools 53

PMLesson's Ace the PM Interview

APRIL 19, 2020

If you want to learn more about the consulting role vs the product role, read this article on the topic. As a management consultant, you likely have traveled so frequently that you've earned elite statuses across airlines and hotels.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

If you want to learn more about the consulting role vs the product role, read this article on the topic. As a management consultant, you likely have traveled so frequently that you've earned elite statuses across airlines and hotels.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

Balsamiq

JULY 13, 2018

So, we structure our teams in such a way that those who need to interact with clients closely are located in either Gainesville, FL (our Headquarters) or Dallas, TX (the hub for most of our airline clients). I read 20-30 articles every day on my areas of interest namely Product Management, Agile Development, UX Design, and Leadership.

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

UX Studio: Product Management

JUNE 7, 2019

Personally, I love the chatbot solutions of the Airline industry, allowing me to solve frustrating problems in a very comforting way. Read our article about 7 UI trends of 2019. AI remains one of the cool tech trends. Chatbots have become the most common example of artificial intelligence for average consumer products. Or chatbots?

Technical Review 84

Technical Review Data Visualization Artificial Inteligence Analytic Tools 84

Balsamiq

JULY 13, 2018

So, we structure our teams in such a way that those who need to interact with clients closely are located in either Gainesville, FL (our Headquarters) or Dallas, TX (the hub for most of our airline clients). I read 20-30 articles every day on my areas of interest namely Product Management, Agile Development, UX Design, and Leadership.

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

Intercom, Inc.

FEBRUARY 23, 2022

I’ve got my coaching background, and I also did seven years as a wellbeing article writer for a newspaper. Liam: Before we get into it, could you tell us a little bit about your journey so far and how you got to this point? I ended up on the National Speakers Association, the whole speaking circuit internationally.

Reporting Tools 118

Reporting Tools Research Software Technical Review Product Research 118

Userzoom

MARCH 28, 2018

He wrote a really great article a while back called ‘ Why I can’t convince executives to invest in UX (and neither can you) ‘, which was a rather depressing title. If I say United Airlines to you, I bet you don’t think of how marketing wants you to think of United Airlines.

Customer Experience 50

Customer Experience User Experience User Testing Research Software 50

Modus Create

MARCH 14, 2023

It decided to be beyond the traditional blog format and weave a narrative through immersive articles, photo essays, and podcasts. An overwhelming majority (88%) of respondents said they had a positive impression of the company’s brand after engaging with its articles.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

The Product Coalition

SEPTEMBER 18, 2023

Dynamic pricing Everyone is aware that airlines use this strategy when selling plane tickets. While you may have read articles about how Netflix spends a lot of money on new shows, this is not done blindly; the data they collect helps them determine what to commission next. Amazon’s website utilizes the same logic.

Data Visualization 110

Data Visualization Analytic Tools Reporting Tools Technical Review 110

Roy Madden

SEPTEMBER 6, 2022

When Tino and his team identify a new “fuzzy concept” or broader trend that they want to research and define, they set up a new Feedly Board on the topic and add relevant articles from other boards. Here, they’ve set up a Web Alert in Feedly so Leo will surface articles around these concepts. . “Blurred Travel” and other future trends.

Data Visualization 84

Data Visualization Research Software Reporting Tools Travel 84

svpg

DECEMBER 29, 2015

NOTE: This article is from the foreword to the new 2nd Edition of The Art of Scalability by Marty Abbott and Michael Fisher. Perhaps your company began as a brick-and-mortar retailer, or an airline, or a financial services company. A financial services company creates technology to manage its customers’ assets and investments.

Airlines 60

Airlines User Testing Customer Experience Product Research 60

Product Management University

FEBRUARY 1, 2017

Wealth made simple: news and articles from IRC Wealth. For example, a spike in oil prices a few years ago prompted a series of fuel conservation and new revenue initiatives for airlines that then dictated spending priorities in engineering, marketing, customer service, and many other operational departments.

Document 100

Document Marketing Airlines Data Visualization 100

Mind the Product

SEPTEMBER 29, 2017

But in just two years, Wikipedia contained more articles than Microsoft was able to include in the whole of Encarta – and it was free. As everyone knows, this situation didn’t end well for Encarta – and somewhat galling – the first Google search result for Encarta is a Wikipedia article!

Research Software 108

Research Software User Testing Airlines Software Review 108

The Product Coalition

JANUARY 28, 2019

airline cabin crew?—?and Plath, who was a Northwest Airlines 747 pilot, was also a keen workshop tinkerer. It’s been reported that American Airlines has spent upward of $50 million to enlarge or replace overhead compartments on most of its fleet to hold Rollaboards or copycats products from competitors. are surprisingly popular.

Seminar 82

Seminar Travel Airlines User Testing 82

The Product Coalition

MARCH 6, 2023

This booking engine combines corporate travel policy, pre-trip authorization requirements, and negotiated airline, hotel, and car rental rates into a best-in-class booking path that syncs travel data with the expense solution.

Reporting Tools 112

Reporting Tools Travel Systems Review Data Visualization 112

Intercom, Inc.

NOVEMBER 25, 2021

We’ve gathered a list of articles, videos, and podcasts you can check out: The Experience Maker Show. ” Because it might make us more money, like, let’s say, charging a fee for checking our bags on the airline, but it also might have the adverse effect of irritating a lot of customers who may decide to go do business elsewhere.

Customer Experience 206

Customer Experience User Friction Branding Books 206

ProductPlan

AUGUST 1, 2019

It’s the payoff for dozens of blog posts, articles, targeted ads, word-of-mouth campaigns, and brand building endeavors. While loyalty programs may be more commonplace for burrito joints and airlines, rewarding customers for their repeat business is a time-honored method for encouraging behaviors. Shifting the focus to loyalty.

Customer Experience 63

Customer Experience Onboarding KPIs Analytic Tools Data Visualization 63

Userpilot

MARCH 24, 2023

This article will analyze the essential features of an interactive user guides tool and help you in choosing the most appropriate tool for your business needs. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced. Let’s get started. “It’s cool, but overpriced in my opinion.”

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

MARCH 14, 2023

This article compares each tool’s features, pros and cons, reviews, and pricing so you can confidently decide which tool is best suited for your business needs. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced. Choosing the right software is a challenging decision.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Usersnap

MAY 26, 2020

This article is an adaptation of Klaus-M. Several customers amongst them known ones like Hawaiian airlines and Canva collected customer feedback via Usersnap. Schremser’s talk at virtual summit The Journey to Customer-Centric Growth. Replays of all 50 talks available now till June 2020. We knew we were onto something.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Userpilot

FEBRUARY 27, 2023

– User in Airlines/Aviation / Mid-market While other people think it’s overpriced. Conclusion Hopefully after reading this article it should be easier for you now to make an informed decision between Appcues and Spekit. “It’s cool, but overpriced in my opinion.” ” Extremely flexible.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52