Atlassian

JANUARY 13, 2022

The estimated costs in damage of this downtime included $60 million in long-distance charges; 200,000 lost airline reservations; and 75 million missed phone calls. Just one line of poorly written code can drive an enterprise into the ground, meaning that your projects can also come to an end because of them. Related Article.

Software Review 59

Software Review Feedback Software Reporting Tools Weak Development Team 59

Mind the Product

JULY 25, 2019

There’s nothing wrong with that, though over time many rules-based products get increasingly frustrating: ever tried calling an airline or a bank? But the business and product management aspects of building an AI product are just as important , and can be as tricky. In fact, it is a useful tool for any product manager.

Artificial Inteligence 102

Artificial Inteligence Roadmap Data Visualization Airlines 102

TIBCO - Thought Leadership

NOVEMBER 27, 2017

As first appeared on Innovation Enterprise. You don’t have to be a frequent flier to have noticed the personal touches that continue to creep into the airline experience. A digital solution that can bring greater efficiency and integration to the myriad of operational systems is non-negotiable for today’s airline operator.

Data Visualization 49

Data Visualization Analytic Tools Airlines Travel 49

Balsamiq

JULY 13, 2018

So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida. My role at Optym is Product Manager (for RouteMAX). Lessons learnt as a Product Manager: Identify market problems worth solving and, more importantly, what customers will be willing to pay for.

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

Balsamiq

JULY 13, 2018

So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida. My role at Optym is Product Manager (for RouteMAX). Lessons learnt as a Product Manager: Identify market problems worth solving and, more importantly, what customers will be willing to pay for.

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

The Product Coalition

JUNE 17, 2019

“The digital transformation of any enterprise is a herculean task requiring a willingness to embrace cultural change, the ability to immerse the entire organization in the customer journey, and a total commitment to digitize to the core”?—? In 2014, the bank’s management decided to integrate its services into one unified banking platform.

Banking 93

Banking Development Team Review Software Review Technical Review 93

Mironov Consulting

JUNE 28, 2018

I’m often asked by B2C product managers how B2B companies are different, or about switching between the two. Here are some thoughts on company-wide structural differences and how we product managers get our work done. What’s Enterprise? Another fuzzy line divides SMB (small/medium businesses) from enterprises.

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

Mind the Product

APRIL 18, 2017

Josh also held roles leading product management for Zazzle, and product and engineering for RealJukebox and RealPlayer at RealNetworks. Janice is a serial entrepreneur and a globally recognized expert on the management practices needed to support innovation at scale. Aparna Chennapragada, Director of Product Management, Google.

Research Software 75

Research Software User Testing Customer Experience Workshop 75

Mironov Consulting

AUGUST 15, 2016

As product managers, we worry about market results – not just successfully shipping stuff on time , but growing our product’s revenue, user base and engagement. In the enterprise space, sales are lumpy and a couple of deals may represent most of this quarter’s new revenue. More is better, and much more is much better.

User Testing 63

User Testing Customer Experience Reporting Tools Customer Feedback 63

ProductPlan

DECEMBER 30, 2019

Let’s dive into this complex conundrum, while taking a product management lens to the pricing strategy problem. Demystifying Product Management’s Role in Pricing Strategy. Before going any further, let’s tackle some misconceptions about pricing that many product managers (or aspiring PMs) may hold. This input is invaluable.

Strategy 61

Strategy Customer Experience User Testing Customer Feedback 61

UX Studio: Product Management

JUNE 7, 2019

Companies like Vuzix and Microsoft are already working on those things for the enterprise, but also companies like Google or Apple, which is already building AR experiences into pretty much every device today. Healthcare, financial management or education – just to name a few – started going through great digital transformation.

Technical Review 84

Technical Review Data Visualization Artificial Inteligence Analytic Tools 84

Alchemer Mobile

NOVEMBER 10, 2022

Unify data and simplify partner integrations with enterprise-class security and reliability. Mobile marketers and product managers can immediately take action on events in Apptentive by simply flipping a switch. Mobile in-app feedback tools & solutions. mParticle is the customer data platform for brands leading the CX revolution.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Intercom, Inc.

FEBRUARY 23, 2022

Marilyn is a customer service and employee wellbeing author, speaker, and coach, and the CEO of Suttle Enterprises, a personal and professional growth training firm. “Managing expectations takes a great deal of not only tactical skills, but emotional resilience and skills like knowing what to say. Words matter. Liam: 100%. .”

Reporting Tools 118

Reporting Tools Research Software Technical Review Product Research 118

Intercom, Inc.

DECEMBER 13, 2018

You know your colleagues will be there, your manager will be there, your peers will be there, the CEO will be there. We are going from having an enterprise business to having a mid-market business to investing in an SMB business. It’s not just for retail or airlines or telcos. That’s the beauty of Workplace.

Feedback Software 151

Feedback Software Data Visualization Customer Experience Certifications 151

Gainsight

APRIL 21, 2022

When it comes to travel, they say half the fun is getting there—though it usually depends on which airline you take! . Similarly, establishing customer success (CS) at the enterprise level can be quite an exhilarating journey, both challenging and rewarding. The question is, what do you do once you are “there”?

Enterprise 98

Enterprise Feedback Software Customer Experience Data Visualization 98

Intercom, Inc.

AUGUST 8, 2019

In our conversation, we talked about how Slack manages the customer experience as a product and how the customer experience should evolve as the business grows. It can be more technical, it can be more enterprise. ” I think airlines are a good example of that. Short on time? Here are five quick takeaways.

Customer Experience 168

Customer Experience User Testing Research Software Data Visualization 168

Modus Create

MARCH 14, 2023

Digital transformation is the process of managing the adoption of digital products, platforms, and processes to create a more competitive organization. Each example showcases how an enterprise successfully adopted digital products, platforms, or processes to make a positive impact on its bottom line.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

The Product Coalition

MARCH 6, 2023

Now that the COVID pandemic is over, travel management systems are valuable because business travel is back on the table. Business trips may be exhausting for both those who travel and those who manage them behind the scenes. It is very hard to plan, distribute, and manage finances for such excursions.

Reporting Tools 104

Reporting Tools Travel Systems Review Data Visualization 104

Mironov Consulting

APRIL 15, 2023

In my experience, there’s usually a fundamental misalignment between two broad groups at software companies – especially B2B/enterprise companies — that I’ve been thinking/writing for a while.  One  I hear this every day, in every sector, at every stage of growth.  So

Software Review 125

Software Review Customer Experience User Testing Technical Review 125

Intercom, Inc.

JUNE 6, 2019

We leverage customer data, and we look for the statistical outline data points that are the best predictors of whether someone will convert or not, how much money they’re going to pay, whether they’ll slide into a self-serve versus an enterprise plan – things like that. ” For us, we’re very mid-market and enterprise.

Analytic Tools 190

Analytic Tools Data Visualization Customer Experience Inbound 190

svpg

DECEMBER 29, 2015

Perhaps your company began as a brick-and-mortar retailer, or an airline, or a financial services company. A retailer creates (or buys) technology to coordinate and manage inventory, distribution, billing, and point of sale systems. A financial services company creates technology to manage its customers’ assets and investments.

Airlines 60

Airlines User Testing Customer Experience Product Research 60

Userpilot

MARCH 24, 2023

All product managers want to delight and engage their customers. Here’s how using a tool can help: With the low technical barrier to entry, anyone -from operations to customer success managers – can quickly create an interactive tour , which means you can reduce reliance on software developers. What users say about Whatfix?

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

FEBRUARY 27, 2023

It’s targeted at enterprise accounts so small companies might get ignored. Our Whatfix Customer Success Manager Kritika has been amazingly responsive to our questions and creative in finding solutions. Employees and managers can easily add to, update, and search for information, so everyone is aware of internal best practices.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

MARCH 15, 2023

All product managers want to delight and engage their customers. Here’s how using a tool can help: With the low technical barrier to entry, anyone -from operations to customer success managers – can quickly create an interactive tour , which means you can reduce reliance on software developers. ” Extremely flexible.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

MARCH 14, 2023

All product managers want to delight and engage their customers. Here’s how using a tool can help: With the low technical barrier to entry, anyone – from operations to customer success managers – can quickly create an interactive tour , which means you can reduce reliance on software developers. Pros of UserGuiding?

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Mind the Product

NOVEMBER 20, 2018

Barry O’Reilly, Founder and CEO of ExecCap and Co-Author of Lean Enterprise. Good leaders know they need to continuously learn. But great leaders know when to unlearn the past to succeed in the future. This month’s Mind the Product Leadership meetup in London was treated to a talk by business advisor and entrepreneur Barry O’Reilly.

Airlines 110

Airlines Leadership Customer Experience User Testing 110

Userpilot

FEBRUARY 27, 2023

If your product has 2,500 active users, the costs for different plans are: Essentials: $249/month (Up to 3 user licenses) Growth: $879/month (Up to 10 user licenses) Enterprise: Custom (Unlimited user licenses) There is a better tool for your SaaS than Appcues! Enterprise: For large-scale businesses, these plans begin from $1000/ mo.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

The Product Coalition

JUNE 17, 2021

There are many words that can be said about databases and database management systems (actual software products standing between a developer and a database). Two major stack options for Java are Spring Framework and Java Enterprise Edition (JavaEE). In practice, you can loosely think of two major classes of databases: SQL and NoSQL.

Development 128

Development Data Visualization User Testing Framework 128

Userpilot

FEBRUARY 27, 2023

WalkMe is best for enterprise companies as they are focused on employee onboarding rather than user onboarding. WalkMe is designed for enterprise organizations, and its pricing reflects that. Employees and managers can easily add to, update, and search for information, so everyone is aware of internal best practices.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Business of Software Conference

OCTOBER 11, 2023

Know how to leverage them, but know how to work around them as well Their motivations are different from either the company that wants to acquire you or you as one that is being acquired Is enterprise value being considered in the rationale for acquiring a company? Sometimes — competitive acquisitions is no different from buying a house.

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Userpilot

FEBRUARY 21, 2023

It essentially allows people like product managers, product marketing managers, or marketers (who may not necessarily have a background in engineering) to create in-app onboarding experiences, optimize signup and onboarding flows, etc. By giving your product managers and marketers no-code tools, you can generate more no-code growth.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

Userpilot

MARCH 21, 2023

All product managers want to delight and engage their customers. Here’s how using a tool can help: With the low technical barrier to entry, anyone -from operations to customer success managers – can quickly create an interactive tour , which means you can reduce reliance on software developers. ” Extremely flexible.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

FEBRUARY 23, 2023

Employees and managers can easily add to, update, and search for information, so everyone is aware of internal best practices. – Executive Sponsor in Information Technology and Services / Enterprise. “ Nice, but needs work “ Customizable content, but we don’t have the capacity for someone to always manage that.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

MARCH 15, 2023

All product managers want to delight and engage their customers. Here’s how using a tool can help: With the low technical barrier to entry, anyone -from operations to customer success managers – can quickly create an interactive tour , which means you can reduce reliance on software developers. But it all comes at a price.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Usersnap

MAY 26, 2020

We identified four distinct segments: Agencies Software companies (SaaS in particular) Enterprises E-commerce. Several customers amongst them known ones like Hawaiian airlines and Canva collected customer feedback via Usersnap. What have we learned? We learned about what kind of segments we are solving problems at that time.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

UX Studio: Product Management

FEBRUARY 26, 2019

Founder David Kelley realized early that they had to convince their client companies’ managers to follow their design methods. They rebranded the designer’s mindset and methods as management practices. They work on innovation projects for big enterprises that want to bring back the start-up spirit. Digital Telepathy website.

UX 80

UX Data Visualization Research Software Analytic Tools 80

Userpilot

FEBRUARY 21, 2023

Pendo for customer feedback Pendo is a comprehensive digital adoption platform with impressive analytics, in-app feedback, and product adoption features It caters primarily to enterprise users and probably has the most advanced analytics of all tools we’re covering in this article. But it all comes at a price. – Parita P.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52