Userzoom

MARCH 28, 2018

Headlining the event was Paul Boag , a leader in Digital Strategy and User Experience Design, who brought his manifesto on ‘How to Start a User Experience Revolution’ and inspired our audience to ‘light a fire’ under their efforts to get stakeholders more invested in UX.

Customer Experience 50

Customer Experience User Experience User Testing Research Software 50

Userpilot

FEBRUARY 7, 2024

You can calculate your free trial conversion rate by dividing the trial-to-paying users by the total number of trial users for the same period and then multiplying by 100 to get a percentage. B2C companies tend to have higher trial conversion rates but lower customer lifetime values. to 29% depending on the industry.

Customer Experience 52

Customer Experience User Testing Onboarding KPIs B2C 52

Userpilot

NOVEMBER 16, 2022

In this article, we’ll cover: What B2B marketing automation is and how it benefits marketing and sales teams. B2B marketing automation is more complex than B2C since the B2B sales cycle is longer and often involves more than one persona. What is the difference between B2B and B2C marketing automation?

Feedback Software 88

Feedback Software Analytic Tools B2B Embedded Analytics 88

Userpilot

OCTOBER 15, 2022

Want to improve your SaaS retention rates and looking for B2B customer experience best practices to get started with? In this article, we’ll cover: The essential components of the B2B customer experience. Why customer experience is an essential ingredient for retention and revenue. Look no further!

Customer Experience 88

Customer Experience B2B User Testing Customer Feedback 88

Userpilot

MAY 31, 2023

A good UX design helps to make your product easier to use and create a delightful experience. Slack’s empty state helps to show its features and minimize the user’s cognitive load. Airtable uses a simplified sign-up form to collect customer data and avoid overwhelming users with too many questions.

UX 73

UX Customer Experience Data Visualization User Experience 73

Userpilot

SEPTEMBER 28, 2022

In the article, we explore what anticipatory design is, discuss its benefits, identify its elements and look at a few good examples in B2B and B2C products. Anticipatory design focuses on predicting user needs before they even experience them. To comply with legal requirements, you need to store user data securely.

Data Visualization 77

Data Visualization Feedback Software Customer Experience Customer Feedback 77

Userpilot

APRIL 18, 2024

It helps you tailor the user experience for each segment, which, in turn, emphasizes that you care for your customers. Key benefits of customer segmentation include: Better personalization – The main benefit of segmenting your target audience is that you can deliver a personalized user experience from the get-go.

Data Visualization 77

Data Visualization Analytic Tools Feedback Software Customer Experience 77

Userpilot

MAY 26, 2024

In this article, we’ll explore what funnels are in marketing and how understanding both the marketing and sales funnel is crucial for driving growth in SaaS. Using tools like Userpilot to enhance user experience and engagement. Q10: Can marketing funnels be used for both B2B and B2C businesses? How do they work?

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

The Product Coalition

MAY 24, 2023

After all, your users will search specifically for a tutorial when they experience an issue with your software. A well-made video tutorial can literally save the user experience and restore shattered customer loyalty. At Alconost, we think B2B videos should be as easy to understand as B2C communications.

Customer Experience 116

Customer Experience Advertising User Testing Customer Feedback 116

Userpilot

OCTOBER 15, 2023

This article will help answer that exact question. Their holistic approach bridges gaps between digital marketing, product, and user experience to foster long-term relationships and sustainable growth marketing opportunities. Craft features and optimizations that enhance user interaction and steer them towards coveted outcomes.

Analytic Tools 92

Analytic Tools Feedback Software Data Visualization User Testing 92

Userpilot

JUNE 30, 2021

In this article, we’ll go over some of the SaaS average conversion rates and what you can do to improve yours. Trial conversion rate is the number of trial-to-paid users divided by the number of trial users. The average free trial conversion rate for B2C is higher than B2B. B2C companies have an industry average of 57%.

Feedback Software 98

Feedback Software Onboarding KPIs Customer Experience Data Visualization 98

Userpilot

JANUARY 9, 2023

These are just a few of the questions we explore in the article. We also look at the process of building a product persona, the data you need to collect, and some user persona examples that you can use for your SaaS. Product personas are fictional characters that represent real users. Interested? If so, let’s dive in!

Feedback Software 83

Feedback Software Research Software Analytic Tools User Testing 83

The Product Coalition

JUNE 15, 2020

It’s cheaper, reaches more people, and has proven results for SaaS, B2B, and B2C companies. The freemium model puts the product directly into the hands of anyone who wants it, creating an enormous user base and FOMO for those who don’t have it. As of 2020, they have roughly 335 million monthly active users.

Onboarding KPIs 88

Onboarding KPIs Strategy Product Management Product Manager 88

Userpilot

MAY 20, 2024

In this article, we’ll go over 16 tools that each product team may want to have in. These technologies position your product at the center of your growth strategy, focusing on delivering an exceptional user experience that drives customer acquisition , retention , and expansion. Curious about the tools that make this happen?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Intercom, Inc.

DECEMBER 12, 2018

– lie beyond the realms of this article but one thing is clear: this market is HUGE. For example, a business that sells their products or services to consumers (B2C) or to businesses (B2B) and use different channels and techniques to acquire customers, and will have varying technology needs as a result. Stage 2: Engage.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Userpilot

APRIL 18, 2024

It answers TOFU questions to educate users about funnel reports and explains how to create them in Userpilot. An example of a product-led article from the Userpilot blog. So that users can find it. Build a high-converting landing page for your website visitors To create a high-converting landing page , focus on user experience.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Marketing 81

Intercom, Inc.

JULY 9, 2020

Could you speak a little bit more on the differences for maybe a B2C company? So when it comes to B2C, usually we have an inventory of products which for Spotify could be songs or albums or artists. This is how I think about marketplaces and B2C companies in general is you really want to hone in on what would be valuable to the user.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

The Product Coalition

MARCH 9, 2020

It’s an incredible piece of work so I decided to make a resume in this article, adding up my own knowledge and points of view. If you don’t have time to read the whole article, I recommend you to go straight to the tips for startups in the end. People ask for recommendations on forums about experiences in dating. Hope you enjoy!

Startups 78

Startups Marketing Reporting Tools Research Software 78

Imaginary Cloud - Design

MARCH 31, 2022

Developing digital products with a good user experience (UX) is becoming a must, both in B2C and B2B business models. User-centered design is a discipline that focuses on the users and their needs, and many companies worldwide have started to develop their own approaches and methodologies to put this into practice.

User Testing 81

User Testing Research Software Feedback Software Product Research 81

freshtrax

JULY 2, 2019

Top Japanese B2C e-commerce marketplaces. As you would expect, Amazon and Rakuten, Japan’s leading e-commerce platform, occupy a huge portion of the Japan business-to-consumer (B2C) e-commerce marketplace share in Japan. Note: online auction transactions include B2B and B2C transactions along with C2C transactions.).

User Testing 92

User Testing Research Software Reporting Tools B2C 92

Userpilot

AUGUST 30, 2021

In this article, I'll talk about why product analytics tools are important, how you can use them, and the best product analytics tool on the market. Product analytics tools are a type of software that enables you to measure and visualize user data. Fullstory is ideal for B2B and B2C product, support, and engineering teams.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Reporting Tools 89

Userpilot

SEPTEMBER 23, 2022

In this article, we’ll discuss what customer churn is and why it matters. Excellent customer experience is a necessity. A bug-riddled, glitchy, or difficult-to-use product derails the user experience, making the product difficult and frustrating to use. This increases your chances of quickly activating the user.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Imaginary Cloud - Design

JANUARY 30, 2020

Much has been written in subsequent articles about the potentials of augmented analytics for businesses. Nevertheless, very little has been written about the user experience and the design aspects involved in this new way of accessing and visualizing data. Shekman Tank. Use design systems. Don't underestimate visual details.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Userpilot

MARCH 29, 2021

Finally, I’ll comment on an industry benchmark study on activation rates in B2B and B2C SaaS conducted by my colleague – Aazar Ali Shad. Contents: What is user activation? What is user activation rate? How to improve your user activation rate in SaaS Final thoughts. Let’s dive straight in!

Analytic Tools 52

Analytic Tools Customer Experience Data Visualization User Testing 52

Userpilot

JUNE 30, 2021

The signup flow is one of the most critical aspects of the user experience journey. It is the initial encounter that a user has with your product. The way you design it can have a major impact on how users perceive your product. The idea is to get users to the UI as soon as possible and eliminate all kinds of friction.

Customer Experience 80

Customer Experience B2C UX Banking 80

Good Product Manager

MARCH 19, 2015

Minneapolis, April 15, 2015: Sorting Out Product Management and User Experience. In this presentation, we will discuss how product management and user experience differ and how they need to collaborate effectively throughout the innovation and product development process. ProductCamp St Louis: Saturday, March 28, 2015.

Customer Experience 68

Customer Experience User Testing UX B2C 68

Userpilot

JULY 5, 2022

In the article, we’re answering these as well as many more questions, so dive in! Closing the customer feedback loop will help your product stay relevant in the face of changing market trends and user expectations. This makes the product loved by our users ( check G2 reviews ). What is incremental innovation?

Feedback Software 89

Feedback Software Analytic Tools Research Software Product Research 89

Userpilot

MARCH 16, 2023

In this article, we’re going to go over the key elements that make up a good SaaS landing page and 20 SaaS landing page examples that you can use for inspiration when designing your own web page! Highlights: Short and effective copy Contact form as the central element Social proof Humanizing images Personalizes user experience 2.

Feedback Software 81

Feedback Software Reporting Tools Embedded Analytics User Friction 81

Userpilot

MARCH 15, 2022

In the SaaS world, product growth (or product-led growth) has become a popular way to drive growth as it allows users to experience the value of your product before they even subscribe to a plan. In this article, let’s go through the 10 most important product growth metrics you should constantly track and optimize.

Onboarding KPIs 83

Onboarding KPIs Customer Experience Data Visualization Customer Feedback 83

Userpilot

MARCH 20, 2024

This article will go through 13 software monetization solutions to help your software product create great revenue streams and drive product growth. This involves displaying ads within your software and earning money based on user views or clicks. Software monetization can be complex to deal with.

Analytic Tools 59

Analytic Tools Feedback Software Data Visualization Strategy 59

Userpilot

NOVEMBER 25, 2021

If you can collect, interpret, and act on data that your users are sharing about their successes, problems, and how they feel about your product in general, you have a recipe for exponential customer growth and long-term user retention. Collect feedback on satisfaction and user experience with CSAT and CES surveys.

Feedback Software 91

Feedback Software Analytic Tools Data Visualization User Testing 91

Mixpanel

OCTOBER 20, 2020

Introducing too many new components to the user experience all at once rarely goes swimmingly from a user satisfaction perspective. This is where product thinkers go to understand their users, and identify ways in which they can prioritize their roadmap. Now, let’s dive in. What is a product stack?

Analytic Tools 91

Analytic Tools Data Visualization Onboarding KPIs User Testing 91

Amplitude

NOVEMBER 12, 2019

Another core benefit to digital products is that it’s possible to improve the user experience over time (such as by adding new features or upsell Digital products make it possible to improve the user experience over time. opportunities). key to Phase 2 is achieving the largest possible LTV/CAC ratio.

Analytic Tools 94

Analytic Tools Onboarding KPIs Enterprise Data Visualization 94

Userpilot

DECEMBER 21, 2022

In this article, we will discuss product analytics, what metrics to track, what to avoid, and how to optimize them. Product analytics is the process of tracking and analyzing how users interact with the product or services. You can then invest in the right product initiatives to improve your user experiences.

Analytic Tools 87

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 87

Intercom, Inc.

OCTOBER 13, 2022

The most powerful and configurable in the market with the best user experience, making it the easiest to learn and use, which we know is a big customer priority. When we talk to you, our customers, we hear you talk about the same challenges across B2B and B2C companies and industries. Third, a new visual bot builder.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

BrainMates

JUNE 25, 2020

Also called ‘end-users’. For a business to consumer (B2C) Product this is also often the user. User scenarios are usually most useful for Product Managers who are trying to make sure their Products solve a problem. Enjoyed this article? For a business-to-business (B2B) Product it’s often different.

User Testing 85

User Testing Customer Experience Customer Feedback Research Software 85

Userzoom

APRIL 5, 2018

If you read Jacob Nielsen’s article closely it would be clear that sample size of 5 is enough to identify 85% of the problems. In many cases, especially where design has matured and lots of optimization is needed (eCommerce, B2C websites, e.g.), its recommended to test with larger sample sizes of 20, 30 or even more per segment.

User Testing 59

User Testing Research Software UX Webinar 59