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Catch up with New at Intercom, our fall product launch event

Intercom, Inc.

For the past year, our product and engineering teams have been building game-changing features that will help you manage inbound support volume, make your work faster and easier, provide a high-quality customer experience, and help your customers get the most out of your product. Third, a new visual bot builder.

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15 B2B Marketing Strategies to Drive Conversion and Growth

Userpilot

This article will teach you the difference between B2C and B2B marketing, go over a few B2B examples, and walk through 15 proven strategies that can take your product marketing to the next level! B2c marketing strategies, on the other hand, target end consumers that are purchasing a product or service for themselves.

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CX expert Bill Price on creating frictionless customer experiences

Intercom, Inc.

Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. Customer service teams are all too often drowning in angry, repetitive tickets, and yet, we don’t seem to focus enough resources on tackling the reasons behind it.

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Understanding the Metaverse Experience: Explained in Seven Layers

The Product Coalition

This article will explain all the layers that comprise a metaverse after a brief explanation of the metaverse. While “pull” refers to an inbound system in which users actively seek out information and experiences, “push” refers to processes that notify users about the metaverse experiences that await them. What is Metaverse?

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The 7 Most Fascinating Tech Talks of Propelify Innovation Festival

Indicative

Deciding by Data. Becoming a data-driven company is about two things; technology and culture. That was the message of Indicative CEO Jeremy Levy’s session on “Deciding by Data,” which is also the theme of podcast he hosts. Levy first touched on the commoditization of data that’s made data access easier for every business.

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Turning Software Into Money | Paul Kenny, OceanLearning | BoS USA 2017

Business of Software Conference

A sales coach with experience working with software companies including Redgate and StackExchange, Paul has a huge amount of experience and insight to share on the process of selling your software. And it can be really hard to monitor anything other than just the raw data. I said what do you mean? Of course it doesn’t work.

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Budgeting App Improves User Onboarding Conversions 251% with Amplitude

Amplitude

This article explains our story and details step-by-step how were were able to achieve this improvement. We based many of our product decisions on gut instinct, without much quantitative data or qualitative feedback from our users. Making Product Decisions with Data. Making Product Decisions by Gut. Analyze Your Performance.