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Remote Agile (9): A Cheat Sheet for Remote Agile Event Planning

The Product Coalition

Remote Agile Event Planning?—?a My solution to this challenge is going the extra mile regarding the remote agile event planning. Do you want to get this article in your inbox? We cannot deal with firewall, VPN- or general networking issues once the big event starts.) You can sign up here and join 26k other subscribers.

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New at Intercom uncut: Watch our entire virtual launch event

Intercom, Inc.

We’re fresh from our first virtual global event, New at Intercom. That’s just scratching the surface – watch the full recording or read through the event transcript to experience New at Intercom , and catch up on all the major announcements, industry insights, and customer stories that were shared at our first virtual event.

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How to Improve Customer Retention: 20 Actionable Strategies

Userpilot

The article shares 20 actionable customer retention strategies for your SaaS! If I had to name one thing that makes onboarding exceptional, it’s personalization. Webinars and certification courses can also drive customer acquisition. There’s the churn rate, customer lifetime value, and CSAT , to name just a few.

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The Ultimate Conversation Design Course Guide

UX Planet

While this information can help you decide if you would want to take a certain course— and Polina also delved into this subject with “ Selecting the right conversation design course ”— this post does not explicitly answer the question of, “ Are employers expecting to see a CxD certification on my job application? ” Okay, let’s get started.

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Four Ways Gainsight’s Education Team Uses Community to Extend Learning 

Gainsight

This article was written by Lila Meyer, Director of Global Education Services, Gainsight. As we plan new training and events, we’ve also reached out to the community to better understand their interests and needs, as well as any current gaps in our educational resources. Community + Education: What’s Next?

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What is first-party data?

Intercom, Inc.

Targeting, personalization, optimization, and reporting also becomes more robust and effective with all your customer and event data (including actions taken on your site, engagement history, chat history, what package they’re on, and more) captured and stored by Intercom. Let’s take a look at some of those key functionalities: Custom Bots.

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Product Management Resources: All you need in your first 90 Days as a Product Manager

Userpilot

Conferences and events help you keep up with the latest industry trends and develop your network. We find the Product Drive Conference , the Product Folks events, and ProductCon particularly worthwhile. This article is divided into sections to cover a curated list of different types of resources: Best product management tools.