Product Management University

DECEMBER 13, 2022

Product experience is a vital part of product design and development. In a user-centric product development framework, PX is crucial. Your sales, customer success, and support teams are both integral in the product experience journey. The feedback garnered from these teams is invaluable to creating and improving PX.

Customer Experience 147

Customer Experience Onboarding KPIs User Testing Customer Feedback 147

Mironov Consulting

JUNE 30, 2017

I’ve noticed a frequent executive-level misalignment of expectations across a range of software/tech companies, particularly in B2B/Enterprise companies and where Sales/Marketing is geographically far away from Engineering/Product Management. Let’s call it the software development deli counter problem. I’m exaggerating, of course.

Software Developers 96

Software Developers Software Development Reporting Tools Software Review 96

Userpilot

MAY 1, 2024

Before starting his own venture, Lenny worked in the product and engineering teams of companies like Airbnb and Neustar. Renowned for his tenure on Airbnb’s product team, Lenny’s professional journey truly began in 2010 when he served as the CEO of a budding startup named “Localmind.”

Feedback Software 78

Feedback Software Analytic Tools User Testing Customer Feedback 78

Userpilot

OCTOBER 1, 2022

As you develop your product and achieve product-market fit , you must consider the technology adoption curve , which divides users into five segments: innovators, early adopters, early majority, late majority, and laggards. So instead of relying on the dev team, why not try a Userpilot demo to see how you can improve adoption without coding?

Feedback Software 94

Feedback Software Research Software User Testing Onboarding KPIs 94

The Product Coalition

MARCH 29, 2018

Is your B2B product easy to sell and easy to renew? But if you’re working on a B2B product with a sales force, odds are you know what I mean. But if you’re working on a B2B product with a sales force, odds are you know what I mean. I try to help product and sales teams succeed under the mantra “Easy to Sell, Easy to Renew.”

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

The Product Guy

AUGUST 1, 2019

What do you do when your team is working their socks off and yet they are getting little credit for the work being done, mainly because the team isn’t able to set concrete expectations with the stakeholder? This obviously reflected as a failure to deliver on part of the engineering team. THE CHALLENGE. THE CAUSE.

Weak Development Team 149

Weak Development Team Software Review Technical Review Onboarding KPIs 149

Mironov Consulting

FEBRUARY 28, 2024

An essential role of CPOs and other product leaders that’s never listed in the job description is giving organizational 'air cover' to product managers to postpone almost all new requests — so that their teams can finish work already underway.    Lately, I’m calling this permission to stay focused.

Reporting Tools 105

Reporting Tools Software Review Technical Review Weak Development Team 105

Mironov Consulting

JUNE 27, 2020

That might seem obvious or naïve, but recent conversations with several B2B/enterprise clients suggest that it’s actually controversial. B2B is lumpier than B2C.). On our side, we have expensive/talented/experienced sales teams that either close their few big deals this quarter or are put on notice. Roadmaps are shared.

User Testing 137

User Testing Customer Experience Weak Development Team Enterprise 137

Mixpanel

JANUARY 21, 2020

As Director of Product Management at Mixpanel, an important part of my role is hiring and developing a world-class team of product managers and ensuring that we’re empowering those people to be the best product managers they can be. I hope you find this info both thought-provoking and useful. Customer focus. Communication skills.

Weak Development Team 87

Weak Development Team Customer Experience Reporting Tools Feedback Software 87

UX Studio: Product Management

JUNE 22, 2021

They get most of the recognition, but they also have to be involved in everything, which is super tiring and often leads to stress, burnout, and bad health. They don’t have to make every decision and double-check everything done by their teams. Context: the most important tool to empower your team. All without their manager.

Data Visualization 130

Data Visualization User Testing Analytic Tools Weak Development Team 130

Mironov Consulting

MAY 2, 2019

But product management and development processes that work well for long-lived hardware can handicap software organizations. Let’s identify a few underlying assumptions about how industrial hardware is designed/built/sold, then map those to B2B software products. To share data with partners.

Reporting Tools 91

Reporting Tools Analytic Tools Research Software Data Visualization 91

The Product Guy

AUGUST 13, 2020

How to learn by doing it and lead a new team at the same time? How to plan for future growth for oneself, the product team and the products overall? Being a product manager in a B2B service company, the question was particularly difficult to answer. Some of them are good, and some of them are bad.

Product Management 163

Product Management Product Manager Research Software Feedback Software 163

The Product Coalition

JULY 28, 2020

45%, for B2B products it is 25%?—?55%, Users can bounce because of multiple reasons such as poor design or poor content and/or product messaging. He teaches teams how to set up a winning product strategy, run customer and product development processes, as well as robust their lean, agile, and design thinking skills.

User Testing 112

User Testing Product Research Product Marketing Testing 112

The Product Coalition

MAY 12, 2022

In the B2B space, why can a product manager nail the customer’s need, solve the market problem in a differentiated way, have compelling results that make the case, and still hit a wall? There is a science to getting products in the hands of B2B customers and critical strategies to execute. Brick walls are there for a reason.

Weak Development Team 121

Weak Development Team Differentiation B2B Customer Experience 121

Intercom, Inc.

OCTOBER 22, 2019

Sales managers looking to stand out among their peers would do well to focus on four things: prioritizing work that will move the needle, making sure the right people are on their team, thinking about initiatives that will improve the business (not just themselves and their reps), and developing a solid decision-making framework.

Weak Development Team 123

Weak Development Team Inbound Outbound Framework 123

The Product Coalition

DECEMBER 8, 2018

The Basics Put simply, a roadmap is a living document that shows how you plan to develop your product. So it seems the vast majority of SaaS companies only allow team members to view the roadmap, even if most employees don’t actually use it. Enabling your internal teams to access and use the roadmap should be the minimum.

Feedback Software 61

Feedback Software Research Software B2B Roadmap 61

Product Talk

FEBRUARY 2, 2022

This is only natural: Through years of bad habits, many of us have shown engineers that we only value them for the code they can write. Ellen is the Senior Director of Product Management at Orion Labs , a B2B company that offers voice communication to teams in industries like hospitality, retail, transportation, logistics, and security.

Product Research 230

Product Research User Testing Engineering Testing 230

Intercom, Inc.

AUGUST 13, 2019

As the head of our Support Ops team, I work daily with my teammates to develop automated solutions that don’t frustrate customers, but empower them. They can also route customer conversations to the team best equipped to handle their questions and can even provide answers to simple customer questions like, “How can I add more users?”.

Data Visualization 279

Data Visualization Customer Experience User Testing Customer Feedback 279

Product Management University

MARCH 14, 2017

Delivering, marketing and selling products in B2B is a contact sport in many ways. Without a portfolio strategist, the injury you’re most likely to sustain is an overabundance of disjointed one-off development projects to satisfy the next big sales opportunity or unhappy customer. The Body Part: Product Development.

Weak Development Team 100

Weak Development Team Product Management Product Manager Customer Experience 100

Userpilot

JANUARY 3, 2023

MQL is a potential customer fit for your business, reviewed by the marketing team. The marketing team reviews and confirms the MQL before sending it to the sales team. An MQL is primarily a sales-ready contact but is not yet ready for direct, one-on-one attention from the sales team. Let’s dive in!

User Testing 95

User Testing Feedback Software Research Software Customer Experience 95

Gainsight

APRIL 12, 2024

In our field, the composition of Customer Education teams can vary wildly. Some CE teams are made up of Customer Success Managers (CSM) or other customer-facing team members, while others leverage Instructional Designers (IDs) to do the work. Particularly when it comes to hiring a team. So who’s in charge?

Customer Experience 52

Customer Experience User Friction Customer Feedback Reporting Tools 52

The Product Coalition

NOVEMBER 13, 2023

In many cases, an economic downturn simply reveals your already existing weaknesses since they now have more impact. Product Strategy on Round A Responsibility: Founders with the leadership team Goal: Build the go-to-market playbook Toward round A you start seeing success (or it would be very hard to raise a decent A round).

Product Strategy 118

Product Strategy Strategy User Testing Weak Development Team 118

ProductPlan

JANUARY 28, 2022

There are several reasons for a product team to consolidate its products. Again, imagine you sell B2B software tools. If you decide that consolidating products will benefit your company, you’ll need to develop the right strategy to execute the plan. Do we want to retire some of our older or underperforming products?

Research Software 71

Research Software Weak Development Team Customer Experience User Testing 71

The Product Coalition

DECEMBER 4, 2023

In many cases, an economic downturn simply reveals your already existing weaknesses since they now have more impact. Product Strategy on Round A Responsibility: Founders with the leadership team Goal: Build the go-to-market playbook Toward round A you start seeing success (or it would be very hard to raise a decent A round).

Product Strategy 107

Product Strategy Strategy User Testing Weak Development Team 107

Product Management University

MARCH 15, 2017

Combining both roles into one usually results in one the following: A product that has the right features with poor usability. Functional Product Designers Accelerate Product Development. A key objective of every product rollout is the self sufficiency of marketing, sales, client services and support teams.

Weak Development Team 100

Weak Development Team Customer Experience B2B Differentiation 100

Userpilot

APRIL 19, 2024

Applying insights from market research to product development and marketing strategies can significantly enhance business growth. Sharper marketing messages, savvy product development strategies, and an intimate grasp of both prospective buyers and existing customers’ preferences and needs. The outcome?

Research Software 52

Research Software User Testing Market Research Data Visualization 52

The Product Coalition

JUNE 18, 2023

With sales-led, which is also a bad name, the model means giving each customer exactly what they want and following the money. It works when each customer is extremely large, but there’s a caveat: you do a lot of dedicated development (which means expensive resources) for each and every customer.

Naming 128

Naming User Testing Feedback Software Weak Development Team 128

The Product Guy

JULY 18, 2019

Product development roles and “product” as a discipline are rapidly evolving within technology companies. Doing so will help you better support your team, but also identify and improve on the skills and areas you personally excel, helping you choose the right career path, strengthen your reputation, and building your brand and narrative.

Weak Development Team 137

Weak Development Team B2C Customer Experience Advertising 137

The Product Coalition

SEPTEMBER 4, 2019

For example, a B2B product for developers might need a PO/PM with great technical skills while a pure marketing B2C product with low tech features might not. WEAK answer : he/she is speaking about a small topic and is not able to go deep into details about the subject or the learning process. how did you overcome it?

Weak Development Team 60

Weak Development Team Product Research User Testing Research Software 60

Userpilot

NOVEMBER 23, 2023

TL;DR Regular roadmaps kill outcomes by forcing teams to think in the categories of features and timelines. It’s difficult to implement outcome-based roadmaps because stakeholders don’t trust product teams to deliver on business goals. Many companies lack differentiation strategies and drive product development by copying competitors.

Analytic Tools 90

Analytic Tools Feedback Software Product Research User Testing 90

Melissa Perri

APRIL 20, 2017

What does an effective sales team look like at a product-led organization? “Sales already promised it.” I once joined a B2B company as a Product Manager in the the middle of the year, so their entire product roadmap was set and in motion. The sales team. The results? So what happened here? How did we get here?

Feedback Software 202

Feedback Software User Testing Customer Experience Weak Development Team 202

The Product Coalition

NOVEMBER 30, 2022

But many, many products are developed without knowing from the start that people want the solution, or even care about the problem. Jobs To Be Done has given us a better way to approach customer development. Teams who implement JTBD often come back with “ Problems To Be Solved.” This applies doubly when we’re talking about B2B.

User Testing 134

User Testing Product Research Research Software Customer Experience 134

The Product Guy

APRIL 9, 2020

What about stepping up to lead a team while a coworker is out on leave or joining a new team and having to earn their trust in less than a month? . Using existing behavioral and habit formation research, I developed and employed a simple and effective framework. Have you ever had to talk a difficult customer down from the ledge?

Framework 189

Framework User Testing Product Research Weak Development Team 189

Userpilot

OCTOBER 6, 2022

Product teams collect and measure such customers’ activities to understand and act on customers’ behavior patterns. In B2B SaaS, many factors influence customer behavior — from psychological to marketing factors to the overall satisfaction with a product or service. What is customer behavior analysis? That’s it.

Analytic Tools 90

Analytic Tools Feedback Software User Testing Customer Experience 90

Product Innovation Educators

NOVEMBER 11, 2019

Montie used my online training course to prepare for, and pass, the New Product Development Professional exam, earning him the NPDP certification from PDMA, which is the oldest and most established professional group for product managers. I’m on the new product development team at Pentair. It requires a lot of work.

Weak Development Team 58

Weak Development Team Certifications B2C Product Management 58

The Product Coalition

DECEMBER 19, 2019

Three metrics of customer experience management Customer experience management: course of action How to develop a customer experience management strategy: the best practices Dividing your customers and conquering their emotions may sound like a sinister plan for world domination, but it isn’t. whose area of responsibility is that?

Customer Experience 79

Customer Experience User Testing Customer Feedback Weak Development Team 79

Innovatemap

SEPTEMBER 9, 2020

Business-to-business (B2B) software products, particularly those that have been around a long time, face a unique challenge when it comes to user experience. Your product and engineering teams are fighting fires constantly and do not have the bandwidth to think about the future. What do I mean by explode? Menus become convoluted.

Customer Experience 52

Customer Experience User Testing Analytic Tools Research Software 52