The Product Coalition

FEBRUARY 3, 2022

Using analytics, one can capture actual behavior of customers, ask targeted questions, collect accurate feedback, and repeat the process with much less effort next time. Also, once the analytics process is set up, it is easy to monitor unlike traditional surveys in which one needs to repeat the entire process from scratch.

Data Visualization 183

Data Visualization Customer Feedback User Testing Analytic Tools 183

Intercom, Inc.

AUGUST 13, 2019

Automated customer service isn’t a new concept. Here’s an inside look at how we’ve implemented personalized, automated customer service at Intercom, and ideas about how to successfully implement automation as part of your own support offerings in the future. What is automated customer service? Why automate your customer service?

Data Visualization 279

Data Visualization Customer Experience User Testing Customer Feedback 279

Userpilot

AUGUST 30, 2021

Which product analytics tools should you be using? How many analytics tools do you need? And what type of analytics really matters for a product marketing manager? By the end, you'll know the only type of analytics tools you really need as a PMM. What is product analytics?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Izenda

JUNE 25, 2020

Data is the currency of product management. In B2B organizations, data analytics solutions can provide a wealth of valuable insights that can inform how the product manager makes decisions related to sales, marketing, and product. In turn, B2C companies can focus on creating a better user experience. Customer Data.

Data Visualization 75

Data Visualization B2C Analytic Tools B2B 75

Mind the Product

JUNE 28, 2018

But take another class of enterprise software product – for example, server log analysis for high-volume unstructured data flowing from mission critical cloud-based applications. An IT administrator in the CIO’s organisation would use such a tool very differently from a developer who reports to a VP of engineering.

B2C 161

B2C B2B User Testing Feedback Software 161

Product Innovation Educators

JANUARY 17, 2022

We sell B2C and currently offer the app for a range of property and casualty (P&C) insurance. [7:33] Collecting data at every touchpoint and simplifying the user experience would be a huge effort for old insurance companies. 12:41] How are you using data? You can get valuable insights from talking to just five or six people.

Feedback Software 260

Feedback Software Data Visualization Customer Feedback Customer Experience 260

Intercom, Inc.

APRIL 7, 2020

” To find out, we surveyed 400 support managers, directors, and executives across both B2B and B2C and affected industries like media, healthcare, and technology. In our survey, nearly half (47%) of support teams report that inbound volume has increased since the outbreak and by an average of 51% above their normal volume.

Customer Experience 217

Customer Experience Reporting Tools Research Software User Testing 217

Amplitude

DECEMBER 18, 2020

Product analytics sits at the intersection between your customer, your product, and your business goals. Product analytics keeps your team close to customer wants and needs throughout the product development process. Adience’s research highlights the power of product analytics. What Is Product Analytics?

Data Visualization 116

Data Visualization Analytic Tools User Testing Product Research 116

Intercom, Inc.

FEBRUARY 6, 2020

Last year Deloitte reported that the half-life of skills has fallen to five years, meaning the average person will need to retrain or reskill up to 10 times over the course of their working lives. Just look at the world of marketing: there are now more than 7,000 tools , up from a mere 150 in 2011.

Feedback Software 243

Feedback Software Analytic Tools Research Software Data Visualization 243

The Product Guy

AUGUST 13, 2020

Being a product manager in a B2B service company, the question was particularly difficult to answer. It is a good tool to have and can be used over and over again. . In a service as a product company, there are not consistently clear starting and finishing lines for product management.

Product Management 407

Product Management Product Manager Research Software Feedback Software 407

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Whether B2C or B2B, all businesses must now deliver digital experiences that are easy to use, delightful, and personal. This trend shows no signs of slowing down.

Reporting Tools 228

Reporting Tools Customer Communications Data Visualization User Testing 228

Intercom, Inc.

OCTOBER 29, 2019

Up until this point, to understand our customers, we had primarily relied on the Jobs-to-be-Done framework , product sense, research insight, sales input, and a belief that our customers were companies just like us. Before diving into the data, I recommend establishing a shared definition of success at the project’s outset.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

The Product Coalition

AUGUST 10, 2020

Data: information , especially facts or numbers , collected to be examined and considered and used to help decision-making, or information in an electronic form that can be stored and used by a computer In my previous article , I’ve talked about the similarities between the product manager and the intelligence officer. But, I like to say?—?there’s

Data Visualization 179

Data Visualization User Testing Analytic Tools Customer Experience 179

Userpilot

APRIL 30, 2024

Cloud computing offers three main service models: SaaS for ready-to-use software, PaaS for application development frameworks, and IaaS for scalable virtualized computing resources. HubSpot and Salesforce are both CRMs that offer customer analytics, survey tools, and extensive integrations.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Reporting Tools 104

Userpilot

FEBRUARY 24, 2025

Thats why Ive curated a list of three top product manager openings at data-driven companies, along with standout candidates who are ready to make an impact. Recommended product manager job openings in data-driven companies Looking for a job in data-driven product management ? Meta Manager, Product Data Operations Meta office.

Analytic Tools 52

Analytic Tools Data Visualization Technical Advisors User Testing 52

UX Studio

MARCH 1, 2024

In today’s AI-driven world, the excitement about artificial intelligence is widespread, with numerous tools available to shape our lives and the world. Our blog post guides you through the maze of AI research tools. But the question arises: How useful are the currently available tools, and what challenges do they generate?

Data Visualization 98

Data Visualization Research Software Product Research Analytic Tools 98

Intercom, Inc.

NOVEMBER 11, 2020

Our new report reveals that conversational, messenger-based support is key. But under the weight of the pandemic and outdated tools of the past, overworked support teams are struggling to keep pace and achieve that seemingly elusive balance. Grab the report today – better team efficiency and happier, more loyal customers await.??.

Data Visualization 145

Data Visualization Reporting Tools B2C Customer Experience 145

Usersnap

JULY 1, 2020

It’s been 2 years since we at Usersnap started developing a tool for Customer Experience. We reached out to 100+ digital companies and compiled the statistics to provide insights into the State of Customer Experience in 2020. If that‘s the case, you can use the data presented in this report as a benchmark.

Data Visualization 98

Data Visualization Reporting Tools Customer Experience User Testing 98

The Product Coalition

SEPTEMBER 13, 2022

Cloud eCommerce refers to the remote network practice of servers to use applications, store, and process data via the Internet. So eCommerce firms need to optimize their spending and gain insights into their operations. We predict US retail eCommerce sales growing 16.1% We predict US retail eCommerce sales growing 16.1%

Data Visualization 147

Data Visualization User Testing Software Developers Software Development 147

Intercom, Inc.

MARCH 11, 2021

On the surface, B2B customer support issues might look quite different from those of B2C. But despite these differences, Farhan Virji , VP of Customer Happiness at Later , believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues. Know your user.

B2C 118

B2C B2B Reporting Tools Feedback Software 118

Imaginary Cloud - Design

JANUARY 30, 2020

In 2017, Gartner introduced the concept augmented analytics in his Augmented Analytics is the Future of Data and Analytics report. In broader terms, the concept can be defined as data preparation and presentation through the use of machine learning and natural language processing (spoken or written).

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Intercom, Inc.

NOVEMBER 4, 2020

These tips apply broadly to many different conversational support tools , but if you’re an Intercom customer, they’re actionable today and require no engineering work. Resolution Bot can even help speed up self-service by offering relevant answers based on what customers are typing – before they even hit the enter key.

Customer Experience 228

Customer Experience Technical Review Data Visualization Outbound 228

Intercom, Inc.

MAY 24, 2018

When used correctly, data can powerfully enrich sales and marketing efforts and help any business fuel growth. But all too often, companies fall into the trap of using partial or old data to drive major decisions. Companies commonly make the mistake of using expired or partial data from a small subset of users to justify big decisions.

Data Visualization 182

Data Visualization Customer Experience Feedback Software B2B 182

Userpilot

MARCH 24, 2025

Recommended product manager job openings in data-driven companies Looking for a job in mobile product management? Salesforce Field Service is a market leader with customers including many Fortune 500 companies. A person who has 5+ years of experience managing mobile products, ideally in AI-powered or field service solutions.

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

Product Management Unpacked

JULY 11, 2019

When I started in product management in the mid-1980s, most product managers were hired to work in traditional B2C businesses, which is where the idea of product management originated. Product managers were difficult to hire even when the need for talent was coming more specifically from enterprise and B2C software and technology companies.

Education 217

Education Product Management Product Manager Automotive 217

The Product Coalition

FEBRUARY 12, 2021

As data scientists and environmental engineers with our own air quality technology and APIs, we realized we were equipped to answer this demand?—?and and so our B2C product design journey began. Were there any insights we could obtain from their websites and apps and their direction for the future? how did we do it?

Data Visualization 123

Data Visualization Research Software Reporting Tools User Testing 123

Product Innovation Educators

DECEMBER 12, 2021

6:00] What are some tools for understanding customers? 14:30] How can we use data to get closer to our customers? Instead, we need to use data to find out what’s actually happening and find insights. Even for B2C software, when we buy products, we’re investing in a company and a vision.

Customer Experience 241

Customer Experience B2C Customer Feedback Data Visualization 241

The Product Coalition

JANUARY 24, 2022

Today, I will summarize a few aspects of this case in a structured way, more than just being data-driven. Precisely, a candidate should showcase his/her entrepreneurial mindset which is not only data-driven but growth-centric as well. Total accessible market (TAM): It shows the total market demand for a product or a service.

Data Visualization 183

Data Visualization User Testing Research Software Marketing 183

The Product Coalition

OCTOBER 26, 2021

Quick context information: this tool?—?Cockpit?—?only producer, from B2B to B2C A small fresh pasta producer during the pandemic opened a B2C channel (e-commerce) on top of the core business which is B2B. The short lifetime of the product would have killed the B2C market. I have helped them to do it. Usage of space ??:

Research Software 179

Research Software User Testing Feedback Software B2C 179

The Product Guy

APRIL 4, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Paul Hurwitz Director of Active Analytics, ActiveHealth Management. James Alexander Founder and Head of Product, Vizibility.

Analytic Tools 268

Analytic Tools Research Software CTO Coach Development 268

Userpilot

SEPTEMBER 15, 2024

Only Heap, Fullstory, and Posthog offer such functionality among the dedicated analytics platforms. The feature eliminates the need for manual event tracking and provides access to historical event data. To use the feature, enable autocapture in Settings (scroll down to Raw data settings). Why is this such a big deal?

Data Visualization 111

Data Visualization Customer Experience Customer Feedback Analytic Tools 111

Product Talk

MAY 15, 2024

This topic was inspired by a question that came up in the CDH community, where a member was looking for specific tools people had used to run in-app surveys. While Orion had started with a B2C focus, they got a lot of inbound interest in the B2B space. The answer was then stored alongside other metrics data for each user profile.

Product Research 336

Product Research Feedback Software Analytic Tools User Testing 336

The Product Coalition

APRIL 4, 2019

When it comes to a business mobile app implementation based on one among B2C, B2E, and B2B or all three of them, which is the best strategy between treating them separately and together? An app created for B2E interaction will barely have anything common to serve the purpose of B2C interaction. How this consolidation will help — A).

B2C 94

B2C B2B User Testing Data Visualization 94

Intercom, Inc.

DECEMBER 11, 2018

Channels like live chat and self-service are highly preferred when it comes to customers getting answers to their questions. Crucially, enabling these channels can be just as much a vehicle for sales as it is for customer service. Website visitors who chat pay 13% more than those who don’t, according to our data.

B2C 126

B2C Customer Experience User Testing Product Research 126

Userpilot

MAY 27, 2025

Data-driven decision-making: Strong analytical skills, with the ability to use data to drive decision-making and measure success. This team works on high-impact projects that aim to amplify our global user base and drive the long-term growth of our products through data analysis, value creation, and experimentation.

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

Userpilot

OCTOBER 26, 2021

What difference does it make if your product is B2B or B2C? Using data and customer success stories , you’ll need to identify your Aha moments, Activation points, and ways of optimizing engagement to promote retention that will lead you to identify your North Star metric in four steps. Why is a North Star Metric important?

B2C 98

B2C Onboarding KPIs Analytic Tools B2B 98

Userpilot

SEPTEMBER 15, 2023

In this article, we’ll go over some concept testing examples from some of the best B2B and B2C brands to help you get started with your strategy. Concept testing helps to build customer relationships, understand customer needs , and gather market research data to drive decision-making. Book a demo and get started!

User Testing 105

User Testing Feedback Software Product Research Analytic Tools 105