The Product Coalition

JANUARY 24, 2021

OKRs are an amazing tool to drive business success. The path that many product organizations take is to convert their roadmap (which is usually a work plan and not a real outcome-based roadmap) into the OKRs format. So you will see things like “release a mobile app”, “add analytics”, “integrate with [a certain platform]”.

Analytic Tools 181

Analytic Tools Customer Experience B2C Enterprise 181

Gainsight

MAY 14, 2020

These game-changing speakers shed light on how they are using Gainsight to structure their Customer Success organizations, use data to drive processes, solve customer problems, and deliver results for their customers. First is planning your ride, so in the case of Gainsight, it is determining your data structure early.

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Mironov Consulting

JUNE 27, 2020

That might seem obvious or naïve, but recent conversations with several B2B/enterprise clients suggest that it’s actually controversial. For context, enterprise tech companies tend to have a small number of large deals each quarter that really matter. ( B2B is lumpier than B2C.). Roadmaps are shared. Demos are shown.

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The Product Guy

AUGUST 13, 2020

Being a product manager in a B2B service company, the question was particularly difficult to answer. It is a good tool to have and can be used over and over again. . In a service as a product company, there are not consistently clear starting and finishing lines for product management. More About The Product Mentor.

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Gainsight

MAY 4, 2023

In the not-too-distant past, communities were primarily viewed as a way of scaling Support or reducing costs for B2C enterprise companies. That reason will always be your content i.e. your articles, documentation, product roadmap updates, knowledge base, and professional discussions. Community members need a reason to come back.

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Feedback Software Customer Experience User Testing Product Research 52

Gainsight

FEBRUARY 4, 2021

David Kellogg, the prolific and profound SaaS CEO who writes Kellblog, recently shared a set of 2021 predictions, which included this gem : Net dollar retention (NDR) becomes the top SaaS metric , driving companies towards consumption-based pricing and expansion-oriented contracts. Product roadmap to align to client needs.

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Analytic Tools Onboarding KPIs Data Visualization Customer Experience 72

The Product Guy

APRIL 4, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. Paul Hurwitz Director of Active Analytics, ActiveHealth Management. View the live stream…. About The Product Mentor.

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Amplitude

NOVEMBER 2, 2018

It wasn’t long before Andrew broke into the startup world while running the data and catalog team at Instacart. After witnessing firsthand the strong relationship between analytics, product, and performance, Andrew grew a passion for making data integration a top priority for everyone–even for traditionally non-technical roles.

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The Product Guy

MAY 15, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. Paul Hurwitz Director of Active Analytics, ActiveHealth Management. View the live stream…. About The Product Mentor.

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Analytic Tools Research Software Product Strategy CTO Coach 90

The Product Guy

JULY 12, 2018

This doesn’t mean sending out surveys to users, getting secondhand feedback from your sales or client services teams, or even listening to recordings. These channels are valuable and a product manager should use these types of data, but none of these can replace the value and importance of one on one customer conversations.

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The Product Guy

MARCH 2, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. Paul Hurwitz Director of Active Analytics, ActiveHealth Management. View the live stream…. About The Product Mentor.

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Analytic Tools Research Software CTO Coach Fractional CTO 60

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. We know that often, innovation in the B2C world tends to translate a few years after into the B2B world. Short on time? How to creatively market a new category.

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Feedback Software Marketing User Testing Finance 162

Mind the Product

JUNE 28, 2018

Is there a difference between developing an enterprise and a consumer product? In both cases your software product is used by humans, but an enterprise is a legal entity, while a consumer is a person. And the fact that an enterprise is a legal entity makes product management for enterprise products a little different.

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B2C B2B User Testing Feedback Software 141

Userpilot

NOVEMBER 25, 2021

One of the most powerful tools at your disposal in SaaS is in-app feedback surveys. If you can collect, interpret, and act on data that your users are sharing about their successes, problems, and how they feel about your product in general, you have a recipe for exponential customer growth and long-term user retention.

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Feedback Software Analytic Tools Data Visualization User Testing 98

Intercom, Inc.

OCTOBER 29, 2019

Up until this point, to understand our customers, we had primarily relied on the Jobs-to-be-Done framework , product sense, research insight, sales input, and a belief that our customers were companies just like us. For example, our Sales team is now able to give segmented customer feedback to our product leaders to influence our roadmap.

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User Testing Data Visualization Customer Experience Customer Feedback 184

Radical Product

NOVEMBER 30, 2018

It could be through the work of your non-profit, the research you’re conducting, through freelance services you’re offering, or even by remodelling the kitchen for your family. Consequently, you can apply product tools (Vision, Strategy, Roadmap, Execution and Measurement) to any product you’re building, to create change more effectively.

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User Testing Data Visualization Research Software Feedback Software 40

The Product Coalition

JULY 17, 2018

Is there a difference between developing a product for enterprise and a consumer? Although in both cases your software product is used by humans, an enterprise is a legal entity, while a consumer is a person. And the fact that an enterprise is a legal entity makes product management for enterprise products a little different.

B2C 60

B2C B2B User Testing Feedback Software 60

The Product Guy

JUNE 18, 2020

During the third stage, input is analyzed and during the fourth stage, the insight gained from analysis is used to make decisions. Plugging in: how to generate insights Analysis: how to prioritize and understand feedback Communication: how to synthesize information Test/Build/etc & then repeat. Get Insights. It’s cyclical.

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Product Research Feedback Loop Feedback Software User Testing 165

Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. And today I am super excited to share some of the key insights from our 2021 Mobile App Engagement Benchmark Report. I am Christy Culp.

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The Product Coalition

JULY 3, 2018

A solid Product Roadmap will help you efficiently and systematically achieve the necessary steps to a successful Product Launch. If you had to use 1 word to sum up what PMs do, most PMs I know would likely pick “Product Roadmap”. Let’s say the candidate did well at B2B companies, but maybe not so well in B2C companies’ interviews.

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Mironov Consulting

JULY 27, 2023

Lately, I’ve been writing a lot about entirely predictable goal misalignments between the maker side (product, engineering, design) and the go-to-market side (sales, marketing, customer success) of tech firms, especially at B2B/enterprise software companies.  That  There’s something more systematic here.

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Information Weak Development Team Reporting Tools Technical Review 98

Mixpanel

OCTOBER 20, 2020

This post is written by TWG, a product consultancy specializing in modern application development , data engineering, and product growth. Since 2002, they have helped both scale-ups and large enterprises achieve their conversion, engagement, and retention goals. Simply put, data is at the core of good product management.

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Analytic Tools Data Visualization Onboarding KPIs User Testing 91

Gainsight

NOVEMBER 15, 2023

Pulse Europe 2023 opened today at Passenger Terminal Amsterdam, on a tone of embracing each other as humans first, while taking our work to the next level through digital scale tactics powered by generative AI, customer education, self-service, and community. And, as we know, the people crave self-service.

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Analytic Tools Customer Communications Customer Experience Data Visualization 52

Intercom, Inc.

JULY 9, 2020

When taken in the context of his ‘coming of age’ alongside SEO it’s little wonder that his insights on the topic are worth hearing. We hear Kevin’s predictions for the future of SEO and why keywords might not be as important as we think. And I would say I have a very analytical and ambitious mind.

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Analytic Tools Research Software Data Visualization Technical Review 199

The Product HQ

APRIL 20, 2024

Business-to-business (B2B) or business-to-consumer (B2C) product managers (PMs) have mastered various hard skills. B2B PMs focus on the professional buyer persona , and their customer data relies on industry news, site visits, and industry trends. The product management process starts with strategy and developing the product roadmap.

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B2B User Testing Research Software Analytic Tools 52

Business of Software Conference

NOVEMBER 26, 2018

We’ve used NPS to gather evaluation data for the conference for a seven years. Reporters are constantly calling you. An email experience with all of the best Gmail plugins built in natively and which was still somehow subtle, minimal and visually gorgeous. It will even write your roadmap for you as we shall shortly see.

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User Testing Engineering Product Marketing Feedback Software 103

ProductPlan

NOVEMBER 2, 2021

Our customers span across thousands of organizations ranging from smaller, growth-stage startups to Fortune 500 global enterprises. In particular, we’ve observed customers struggling to democratize access to the artifacts & insights that inform prioritization and go-to-market. Change is Afoot.

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Data Visualization Reporting Tools Analytic Tools Research Software 84

The Product Coalition

OCTOBER 5, 2021

Whether you are a large enterprise with vast resources or a startup with a limited budget, it’s common to find that you have product development problems that are either not identified or not properly addressed. Teams that have mixed reporting lines can find themselves pulled apart by competing instructions and priorities.

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Weak Development Team Reporting Tools Research Software Feedback Software 151

Usersnap

JULY 21, 2021

As a consequence, the resulting product or service matches their needs more closely. If until now product manufacturers and service providers could have a unilateral vision, today’s highly-competitive market no longer allows that. LEGO Ideas is quite possibly one of the best examples of how customer insight can be used for development.

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User Testing Customer Feedback Feedback Software Customer Experience 98