Mironov Consulting

JUNE 27, 2020

That might seem obvious or naïve, but recent conversations with several B2B/enterprise clients suggest that it’s actually controversial. For context, enterprise tech companies tend to have a small number of large deals each quarter that really matter. ( B2B is lumpier than B2C.). Roadmaps are shared. Demos are shown.

User Testing 137

User Testing Customer Experience Weak Development Team Enterprise 137

Gainsight

MARCH 25, 2021

With more enterprises and consumers alike subscribing to cloud-based businesses, the competition and costs to keep users happy have continued to skyrocket. For B2C companies, customer experience centers have seen support calls substantially increase and a need to invest more in CX and Support.

B2C 52

B2C B2B Customer Experience Events 52

The Product Guy

AUGUST 13, 2020

B2B type of business will focus on different KPIs than B2C type of business. Keeping the end goal in mind, developing roadmap maps out how to get from current stage to the end goal and required resources and support. . Just like there are no two products are alike, the product management methods are different as well. Better Decisions.

Product Management 163

Product Management Product Manager Research Software Feedback Software 163

Gainsight

MAY 4, 2023

In the not-too-distant past, communities were primarily viewed as a way of scaling Support or reducing costs for B2C enterprise companies. That reason will always be your content i.e. your articles, documentation, product roadmap updates, knowledge base, and professional discussions. Community members need a reason to come back.

Feedback Software 52

Feedback Software Customer Experience User Testing Product Research 52

Intercom, Inc.

MARCH 28, 2022

Whether B2C or B2B, all businesses must now deliver digital experiences that are easy to use, delightful, and personal. They predict that by 2023, 75% of organizations will have comprehensive DX implementation roadmaps, compared to only 27% in 2020. Second, expectations are rising for consumer-grade experiences.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Userpilot

APRIL 30, 2024

Asana enhances team collaboration and productivity with task management, progress reports, and customer experience roadmaps. Microsoft offers enterprise solutions, productivity suites, and cloud services for both B2B and B2C sectors, emphasizing innovation and efficiency. They are especially useful in enterprise environments.

Analytic Tools 81

Analytic Tools Feedback Software Data Visualization Reporting Tools 81

The Product Coalition

DECEMBER 31, 2023

You can still sell them, but as in the previous example, you will know that it’s not a perfect match ( perhaps on the pricing side of your enterprise agreement, it doesn’t have to be about the product ) and can still decide whether you want to do it or not. And what happens if another 8K employee company comes in and has use case C?

User Testing 102

User Testing Workshop B2B Leadership 102

Gainsight

FEBRUARY 4, 2021

Just like B2C companies’ “growth hack” usage of popular apps, B2B businesses are using in-product guides to nudge users along toward health adoption, as Adobe shares here. Product roadmap to align to client needs. One of the biggest drivers of dollar churn is customer reducing entitlements or consumption.

Analytic Tools 72

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 72

Mind the Product

JUNE 28, 2018

Is there a difference between developing an enterprise and a consumer product? In both cases your software product is used by humans, but an enterprise is a legal entity, while a consumer is a person. And the fact that an enterprise is a legal entity makes product management for enterprise products a little different.

B2C 135

B2C B2B User Testing Feedback Software 135

The Product Guy

APRIL 4, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. He recently sold his third start-up, Vizibility, an enterprise-class digital business card solution. View the live stream….

Analytic Tools 107

Analytic Tools Research Software CTO Coach Development 107

Userpilot

DECEMBER 21, 2022

Identify Trends in Product Usage And Prioritize The Roadmap. Using the trend data, you can set your customer-facing roadmap to outline your product’s direction, intention, and problems you are interested in solving. B2C apps tend to have a higher DAU/MAU ratio than B2B apps. Time to Value.

Analytic Tools 90

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 90

The Product Guy

JULY 12, 2018

Discover trends to help build out a roadmap. If you’re a B2C product, go to a coffee shop and ask people to try out the product and see their actions and reactions. Helps build empathy and intuition to make better product decisions. Prioritize items based on what’s important and valuable to the customers. More About The Product Mentor.

Customer Feedback 103

Customer Feedback User Testing Product Management Product Manager 103

The Product Guy

MAY 15, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. He recently sold his third start-up, Vizibility, an enterprise-class digital business card solution. View the live stream….

Analytic Tools 90

Analytic Tools Research Software Product Strategy CTO Coach 90

Department of Product

JANUARY 17, 2023

Clearly, this isn’t applicable for all products, but it’s an interesting development in the B2C space. Example 2 – Lattice Lattice is HR management software for businesses and enterprises. API-driven model API product management is still in its relative infancy.

Reporting Tools 52

Reporting Tools User Testing Customer Experience Product Research 52

Intercom, Inc.

NOVEMBER 7, 2019

Here are five quick takeaways: The founders of Spendesk noticed that, while the B2C space was innovating with peer-to-peer quickpay options, nothing like that existed in the B2B space (which often lags a few years behind the consumer market). Short on time? How to creatively market a new category. Process is important.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Gainsight

MAY 14, 2020

If there is anyone who can speak about Gainsight across a small, medium or enterprise organization, its Jill, who has implemented or used Gainsight at IBM, Citrix, and PROS. By collecting insights from the vantage of CS, PMM, and PM, they are able to better gauge what success looks like for new features and identify future roadmap iterations.

Data Visualization 52

Data Visualization Feedback Software Customer Feedback User Testing 52

The Product Coalition

JULY 17, 2018

Is there a difference between developing a product for enterprise and a consumer? Although in both cases your software product is used by humans, an enterprise is a legal entity, while a consumer is a person. And the fact that an enterprise is a legal entity makes product management for enterprise products a little different.

B2C 60

B2C B2B User Testing Feedback Software 60

Amplitude

NOVEMBER 2, 2018

After a little over 3 years, I wanted to try my hand at SaaS enterprise products to learn about the differences between B2B and B2C, which brought me to Looker in July of 2017. One process I do insist upon is a shared roadmap and product requirements format.”

Data Visualization 53

Data Visualization Analytic Tools Technical Review Product Management 53

The Product Guy

MARCH 2, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. He recently sold his third start-up, Vizibility, an enterprise-class digital business card solution. View the live stream….

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

Radical Product

NOVEMBER 30, 2018

Consequently, you can apply product tools (Vision, Strategy, Roadmap, Execution and Measurement) to any product you’re building, to create change more effectively. This is also true for B2C. Data-driven” is often taken to mean that the business and product are driven by the metrics. Educate your team and investors.

User Testing 40

User Testing Data Visualization Research Software Feedback Software 40

Intercom, Inc.

OCTOBER 29, 2019

Indeed, among our customers were B2C companies, small businesses, and large enterprises along with customers in places and industries well beyond Silicon Valley. For example, our Sales team is now able to give segmented customer feedback to our product leaders to influence our roadmap.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

The Product Coalition

JULY 3, 2018

A solid Product Roadmap will help you efficiently and systematically achieve the necessary steps to a successful Product Launch. If you had to use 1 word to sum up what PMs do, most PMs I know would likely pick “Product Roadmap”. Let’s say the candidate did well at B2B companies, but maybe not so well in B2C companies’ interviews.

Roadmap 60

Roadmap Feedback Software Data Visualization B2C 60

Mironov Consulting

JULY 27, 2023

Lately, I’ve been writing a lot about entirely predictable goal misalignments between the maker side (product, engineering, design) and the go-to-market side (sales, marketing, customer success) of tech firms, especially at B2B/enterprise software companies.  That  There’s something more systematic here.

Information 98

Information Weak Development Team Reporting Tools Technical Review 98

The Product Guy

JUNE 18, 2020

1password.com) Strikingly- Public Forum, Idea Forum , where customers request and vote on features Public Roadmap (ie Slack , bitsian ) . Are things that we are learning finding their way into the roadmap? How do you internally communicate customer requests/feedback vs the roadmap? Are customers being engaged directly?

Product Research 165

Product Research Feedback Loop Feedback Software User Testing 165

Gainsight

NOVEMBER 15, 2023

Once seen as a support mechanism primarily for B2C enterprises, it’s now recognized as a pivotal strategy for fostering lasting success in B2B SaaS and beyond. Stokowski walked attendees through our Generative AI roadmap, powered by Horizon AI , the most mature, robust AI engine for CS on the market.

Analytic Tools 52

Analytic Tools Customer Communications Customer Experience Data Visualization 52

Mixpanel

OCTOBER 20, 2020

Since 2002, they have helped both scale-ups and large enterprises achieve their conversion, engagement, and retention goals. The power of free—and what is actually a really good tool—meant that, for many years, Google Analytics was the only name in town for those who didn’t have an enterprise-level analytics budgets. All you need.

Analytic Tools 92

Analytic Tools Data Visualization Onboarding KPIs User Testing 92

Userpilot

NOVEMBER 25, 2021

In return, use the insights collected to improve your product and the user experience: prioritize roadmap based on user requests (where appropriate). validating ideas about your product roadmap and the relative value of features provided (changing product to fit market). Capturing feedback in-app contextually works best. Conclusion.

Feedback Software 93

Feedback Software Analytic Tools Data Visualization User Testing 93

The Product HQ

APRIL 20, 2024

Business-to-business (B2B) or business-to-consumer (B2C) product managers (PMs) have mastered various hard skills. Based on an iterative approach, Agile methodology is one of the most common processes for enterprise software development. The product management process starts with strategy and developing the product roadmap.

B2B 52

B2B User Testing Research Software Analytic Tools 52

The Product Coalition

APRIL 2, 2019

After learning a whole lot about how to do software requirements management, project management, enterprise architecture, architecting software solutions, information security policies. I spent a year understanding how to build products in a B2C environment, how to measure product success and how to understand what consumers need.

Weak Development Team 60

Weak Development Team Consulting Product Management Product Manager 60

Intercom, Inc.

JULY 9, 2020

So after like kind of teaching myself a little bit of SEO at these 16 years, it took me a couple of years until basically after college to join a great consultancy that was focused on enterprise clients, where I really learned the craft hands on. Could you speak a little bit more on the differences for maybe a B2C company?

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Alchemer Mobile

MARCH 18, 2021

Customers who are not loving their experience with the company at that time are immediately asked to give feedback, so that feedback goes directly to the company, and helps them to uncover customer issues, product issues, service gaps, and helps them to plan future roadmaps. Next question, and I’m reading these aloud.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Business of Software Conference

NOVEMBER 26, 2018

It will even write your roadmap for you as we shall shortly see. Make it very large, make it visible, report on it weekly, monthly, quarterly, and I would recommend doing that VD/SD roadmapping exercise on a quarterly basis. The engine has 5 stages. Here are the results from Superhuman. And so that’s how I bridged that gap.

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103

ProductPlan

NOVEMBER 2, 2021

Our customers span across thousands of organizations ranging from smaller, growth-stage startups to Fortune 500 global enterprises. The roadmap can serve as an organizational blueprint that binds strategy and execution. The post Thinking Beyond Roadmapping to Elevate and Revolutionize Product Organizations appeared first on.

Data Visualization 84

Data Visualization Reporting Tools Analytic Tools Research Software 84

The Product Coalition

OCTOBER 5, 2021

Whether you are a large enterprise with vast resources or a startup with a limited budget, it’s common to find that you have product development problems that are either not identified or not properly addressed. How well do product technology choices support the product strategy and current roadmap?

Weak Development Team 151

Weak Development Team Reporting Tools Research Software Feedback Software 151

Usersnap

JULY 21, 2021

There are many ways to gather customer feedback in order to turn users into an essential part of the product development process and product roadmapping. Possible starting points for B2C companies include TrustPilot, TestFreaks, and Amazon. Collecting Customer Feedback through Various Ways. We offer free trials and demos.

User Testing 98

User Testing Customer Feedback Feedback Software Customer Experience 98

Intercom, Inc.

FEBRUARY 28, 2019

What typically happens to tech companies is they start off maybe in mid market, and they decide very quickly to go to enterprise. Product-led growth is interesting to me because what we’re seeing in the B2B space is that consumers want to experience B2B in the same way they experience B2C. That was a good decision.

Onboarding KPIs 137

Onboarding KPIs User Testing Feedback Software Customer Experience 137