Userpilot

DECEMBER 21, 2022

Product analytics is the process of tracking and analyzing how users interact with the product or services. Product analytics help you understand customers better, identify trends, and find friction points that block the customer journey. What is Product Analytics? Let’s take a quick look.

Analytic Tools 98

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 98

The Product Coalition

JANUARY 24, 2021

For example, I have seen product teams that create OKRs around meeting with customers, and engineering teams that created OKRs around closing the tech debt. The problem with this approach is that it leaves a huge gap in the company’s ability to deliver on its top OKRs: the product itself. Is that realistic?

Analytic Tools 181

Analytic Tools Customer Experience B2C Enterprise 181

Amplitude

APRIL 11, 2019

Great products emerge from empowered, fully Great products emerge from empowered, fully cross-functional teams. There’s no perfect, one-size-fits-all leadership model. It does not imply some sort of hierarchy between product and X (e.g. Finally, it is not about products “marketing and selling themselves.”

Data Visualization 112

Data Visualization User Testing B2C Customer Experience 112

Good Product Manager

FEBRUARY 9, 2020

Top Product Management Leadership Priorities For 2020. You may remember me posting last fall about some research we were working on at SiriusDecisions/Forrester to understand the biggest challenges and priorities of product management leaders. About Marketing and Sales Leaders Sales. What was so great/bad about them?

Events 60

Events Leadership Marketing Product Management 60

Good Product Manager

FEBRUARY 9, 2020

Top Product Management Leadership Priorities For 2020. You may remember me posting last fall about some research we were working on at SiriusDecisions/Forrester to understand the biggest challenges and priorities of product management leaders. About Marketing and Sales Leaders Sales. What was so great/bad about them?

Events 60

Events Leadership Marketing Product Management 60

Userpilot

MAY 20, 2024

There are different types and categories of product growth tools, each specializing in one or more areas. Here are some of the best product growth tools for user adoption : Userpilot is the best product-led growth tool for web apps. Pendo is the best product adoption software for mobile apps.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

NOVEMBER 25, 2021

One of the most powerful tools at your disposal in SaaS is in-app feedback surveys. If you can collect, interpret, and act on data that your users are sharing about their successes, problems, and how they feel about your product in general, you have a recipe for exponential customer growth and long-term user retention.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Intercom, Inc.

OCTOBER 29, 2019

At some inflection point of growth, it becomes impossible to intuitively know your customers, let alone decide which ones to focus on. We could no longer assume all our customers had uniform needs and could be reached the same way. What is customer segmentation? This final assumption in particular was no longer true or useful.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Alchemer Mobile

DECEMBER 9, 2021

“Customer experience” is a ubiquitous phrase. But in a world filled with jargon and buzzwords, let’s get down to what really matters: Understanding how customer experience impacts the bottom line. Customer acquisition. Customer acquisition. Customer experience is all about relationship building. Communication.

Customer Experience 264

Customer Experience Customer Feedback User Testing B2C 264

Mind the Product

OCTOBER 19, 2016

Why should product managers be under any more pressure to make sound decisions than finance managers or sales and marketing teams? Firstly, product managers should look to own the success of their products, including the commercial and customer satisfaction performance. It’s a question of responsibility:-.

Product Management 83

Product Management Product Manager Technical Review Customer Experience 83

Product Bookshelf

FEBRUARY 13, 2017

Although the title makes is sound like a book for beginners, Product Management for Dummies has a lot to offer product managers at any level. Product management as a topic is vast. The breadth of knowledge you need to be an effective product manager is very complex. The buck stops with the product manager.

Product Management 81

Product Management Product Manager Management Management 81

Business of Software Conference

NOVEMBER 26, 2018

This will change the way that a lot of people think about product market fit, BS metrics, understanding the needs of the people that really matter. Video, Slides, Transcript and Rahul’s blog about this follow… Understanding Customers. “How would you feel if you could no longer use this product?”

User Testing 103

User Testing Engineering Product Marketing Feedback Software 103

The Product HQ

APRIL 20, 2024

Business-to-business (B2B) or business-to-consumer (B2C) product managers (PMs) have mastered various hard skills. B2B PMs focus on the professional buyer persona , and their customer data relies on industry news, site visits, and industry trends. Both require hard and soft skills to become an adept product manager.

B2B 52

B2B User Testing Research Software Analytic Tools 52

The Product HQ

FEBRUARY 6, 2023

Your experience either as a product manager or a professional working in the field of product management. The defining elements that make you the best fit for the job. This guide provides answers to some of the most common and challenging questions that candidates have to deal with in a senior product manager interview.

User Testing 52

User Testing Research Software Feedback Software Data Visualization 52

Lenny Rachitsky

DECEMBER 12, 2023

The best is yet to come. 🎖️ The Best of Lenny’s Newsletter 1.

User Testing 81

User Testing B2C Product Research B2B 81

Intercom, Inc.

JANUARY 20, 2022

Since then, in anticipation of Intercom’s R&D plan for 2022, we started looking at our internal cadence of productivity and kicked off a project to evaluate each process from ideation to shipping. And sure enough, the feedback was that things were starting to slow down. Being open to feedback. or “Who’s making the decision?”

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Userpilot

MARCH 6, 2020

I chose a career in Product as it’s all about problem-solving and being ‘customer obsessed’ You have to be able to think quickly on your feet, to work with all types of stakeholders and more importantly, to use your EQ to your advantage at all times. What are the biggest challenges you face in your daily work?

Research Software 133

Research Software Analytic Tools Feedback Software Reporting Tools 133

Mironov Consulting

JULY 27, 2023

Lately, I’ve been writing a lot about entirely predictable goal misalignments between the maker side (product, engineering, design) and the go-to-market side (sales, marketing, customer success) of tech firms, especially at B2B/enterprise software companies.  That

Information 98

Information Weak Development Team Reporting Tools Technical Review 98

Sachin Rekhi

AUGUST 23, 2015

One of the most critical aspects of finding product/market fit in the earliest stages of a startup is identifying and targeting your ideal customer. Sure, coming up with an initial hypothesis of a high level ideal customer description is easy. Generating Candidate Customers. Your Existing Customers.

User Testing 60

User Testing Data Visualization Customer Feedback Customer Experience 60

Intercom, Inc.

JANUARY 25, 2023

Although PLG is usually associated with free trials or freemium models, it’s a holistic strategy that goes beyond acquisition and can impact the entire customer lifecycle by digging into deeper parts of the funnel, tackling retention, expansion, and preventing the dreaded leaky bucket. Customers want to be self-sufficient.

Analytic Tools 118

Analytic Tools Customer Experience B2B User Testing 118

Andrew Chen

JUNE 25, 2019

While both consumer marketplaces are very different — one is a city-by-city transportation service, the other a global network of homes — they also share a lot of similarities too: Both were founded within a year of each other, quickly found network effects, made major design innovations that made the consumer experience 10X better, and much more.

User Testing 111

User Testing Customer Experience Research Software Feedback Software 111

Andrew Chen

JUNE 25, 2019

While both consumer marketplaces are very different — one is a city-by-city transportation service, the other a global network of homes — they also share a lot of similarities too: Both were founded within a year of each other, quickly found network effects, made major design innovations that made the consumer experience 10X better, and much more.

User Testing 48

User Testing Customer Experience Research Software Feedback Software 48

The Product Coalition

MARCH 21, 2019

Diffusion of Focus Product strategy is especially tricky because of the centrality of a product to any business. It it at the intersection of customer, tech, and business which means that everyone function in an organization is impacted by the product. Marketing has to talk about it. Customers have to buy it.

Analytic Tools 60

Analytic Tools Strategy Technical Review Customer Experience 60

Userpilot

FEBRUARY 20, 2020

This product-led growth flips the old marketing and sales rulebooks on their heads. Product marketing is a large part of this shift. With software development becoming cheaper and more and more democratized, the competition in the SaaS market has become fierce. Product-Led Growth. The End-User Era.

Feedback Software 108

Feedback Software Research Software Product Marketing User Testing 108

Userpilot

FEBRUARY 20, 2020

This product-led growth flips the old marketing and sales rulebooks on their heads. Product marketing is a large part of this shift. With software development becoming cheaper and more and more democratized, the competition in the SaaS market has become fierce. Product-Led Growth. The End-User Era.

Feedback Software 89

Feedback Software Research Software Product Marketing User Testing 89

Intercom, Inc.

FEBRUARY 28, 2019

That doesn’t mean his team overlooks traditional approaches; rather, they’re deploying a blend of tactics to create products with true, measurable value so powerful that it wows users and drives growth. Though he’s now HubSpot’s VP of Marketing and Growth, Kieran has seen it all. That’s end users and leads.

Onboarding KPIs 137

Onboarding KPIs User Testing Feedback Software Customer Experience 137